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"The room was amazing executive suite. Great price great feeling busy and clean and quiet. " More

By a verified traveller on Fri 28 Jun 2019

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Hotel Description

3.5-star hotel with a water park, connected to the convention center

Close to airport

A stay at this hotel places you within half a mile (1 km) of Medicine Hat Mall and 3 miles (5 km) of Medicine Hat College. Saamis Teepee and Strathcona Island Park are also within 6 miles (10 km).

Casino, dining

This smoke-free hotel features a casino, a full-service spa, and a water park. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free Internet, comfy beds

The 221 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. TVs come with cable channels, and other amenities include refrigerators and room service.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max
C$89* Per night/room 10 Apr. - 11 Apr.

Deluxe Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Medicine Hat Lodge, Trademark Collection by Wyndham ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Medicine Hat Lodge, Trademark Collection by Wyndham

Everyone (5) Family (4)
4 out of 5

Posted by on 14 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Front Office Manager

Dear Guest, Thank you for the great review of the Medicine Hat Lodge. We are glad you enjoyed your stay and hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

5 out of 5

Posted by on 22 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Front Office Manager

Dear Guest, Thank you for the five star review of the Medicine Hat Lodge. We are happy you enjoyed your stay and hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

4 out of 5

Posted by on 16 Aug. 2019

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Comment from Hotel Management

17 Aug. 2019 by Front Office Manager

Dear Guest, Thank you for the great review of the Medicine Hat Lodge. We are glad you enjoyed your stay and hope to have you stay with us soon. Sincerely Medicine Hat Lodge.

5 out of 5

Posted by on 28 Jun. 2019

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Comment from Hotel Management

28 Jun. 2019 by Front Office Manager

Dear Guest, Thank you for your five star review of the Medicine Hat Lodge. We are happy you enjoyed your stay and hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

5 out of 5
The room was amazing executive suite. Great price great feeling busy and clean and quiet.

Posted by on 28 Jun. 2019

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Comment from Hotel Management

29 Jun. 2019 by Front Office Manager

Dear Guest, Thank you for the five star review of the Medicine Hat Lodge. We are glad you enjoyed your stay with the amazing executive suite. We hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

1 out of 5
I booked this hotel last minute and needed a room for 5. The picture showed what appeared to be 2 Queen beds & a pullout small sofa but only had 2 Queen beds. When I inquired about the pullout I was told I had to reserve a pullout and they were all reserved. We slept 3 in 1 Queen bed and it was a little snug. Also the room was very run down and hot and the air conditioning unit appeared to be very outdated and it was very loud. The entire hotel, aside from the updated eating area, was very run down and not worth the price. The front staff is friendly and they do appear to be doing their best to provide good customer service.

Posted by , from Lethbridge, AB on 25 Mar. 2019

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Comment from Hotel Management

30 Apr. 2019 by Front Desk Manager

Dear J.Hill, I apologize for the inconvenience you experienced during your stay with us. Guest feedback is important to us so we know what areas we can improve to provide the ultimate guest experience. We hope you will give us anther chance to turn your experience into an excellent one. Sincerely Medicine Hat Lodge.

2 out of 5

short sheeted bed and poor restaurant server

beds were short sheeted. Restaurant did not want to seat us as we were 'walk in' even after we said we were guests of the hotel. Not impressed

Posted by , from Edmonton, AB, Canada on 23 Dec. 2013

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3 out of 5

Reasonable value with a bit of work.

Pros: Free Internet
Cons: No free Internet, can be noisy., breakfast no longer included.
The hotel seems to be geared toward the vacation traveler, being centered around a water slide (indoors, center of building) and a casino. Noise is a potential problem (I had some), but the staff was flexible in moving me to a different room. With a bit of help from the staff, the business traveller can expect a comfortable stay. Easy access to the highway and the city are added bonuses, as is the proximity to restaurantsand shopping.

Posted by , from Ottawa, On on 5 Oct. 2011

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2 out of 5
Water slide was fun but they put me in the farthest room from everything

Posted by on 9 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by Front Office Manager

Dear Guest, Thank you for your review of the Medicine Hat Lodge. We are glad you enjoyed your stay with the water park. I am sorry to hear you did not enjoy your room location. We appreciate your feedback. Sincerely Medicine Hat Lodge.

5 out of 5

Posted by on 17 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Front Office Manager

Dear Guest, Thank you for your five star review of the Medicine Hat Lodge. We are glad you enjoyed your stay and hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

About the Medicine Hat Lodge, Trademark Collection by Wyndham

Location 1051 Ross Glen Drive SE, Medicine Hat, AB T1B 3T8

Property Features

Medicine Hat Lodge, Trademark Collection by Wyndham offers its guests a full-service spa, a water park, and a waterslide. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 8000 square feet (743 square meters) and includes a conference center. A casino, an indoor pool, and a children's pool are also featured at the family-friendly Medicine Hat Lodge, Trademark Collection by Wyndham. Free self parking is available. This 3.5-star Medicine Hat hotel is smoke free.

  • 1 building
  • 221 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Casino
  • Dining venue
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Medicine Hat, AB (YXH) (7.8 km / 4.9 mi)
  • Property shuttles: Ski shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Medicine Hat Lodge, Trademark Collection by Wyndham offers 221 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Medicine Hat hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM.

Redwood Steakhouse & Bar - This restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Central Station Cocktail - Onsite lobby lounge. Open daily.

Elements Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 10 per pet, per night, plus a deposit of CAD 10.00 per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 10.00 per night
  • Pet fee: CAD 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lodge Medicine Hat
  • Medicine Hat Lodge
  • Medicine Hat Lodge Hotel Medicine Hat
  • Medicine Hat Lodge Resort, Casino & Spa Alberta
  • Medicine Hat Lodge Resort, Casino And Spa
  • Medicine Hat Resort
  • Medicine Hat Lodge
  • Medicine Hat Lodge, Trademark Collection by Wyndham Hotel
  • Medicine Hat Lodge, Trademark Collection by Wyndham Medicine Hat

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • Green Key Eco-Rating Program
url importing https://www.travelocity.ca/Medicine-Hat-Hotels-Medicine-Hat-Lodge,-Trademark-Collection-by-Wyndham.h6704-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.