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Comfort Apartments Box Hill

4.0 star property
4-star aparthotel in Box Hill

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Photo gallery for Comfort Apartments Box Hill

Deluxe Two Bedroom Apartment | Living room
Deluxe Two Bedroom Apartment | Living area
Executive Studio (Apartment)
Front of property - evening/night
Deluxe Two Bedroom Apartment | Living area

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
1 Elland Ave, Box Hill, VIC, 3128
  • Place, Box Hill Central
    ‪3 min walk‬
  • Place, Box Hill Town Hall
    ‪5 min walk‬
  • Place, Box Hill Hospital
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪42 min drive‬

Room options

View all photos for Accessible Studio Apartment

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Accessible Studio Apartment

  • Sleeps 2

View all photos for Studio Apartment

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Studio Apartment

  • Sleeps 2

View all photos for Executive Studio Apartment

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Executive Studio Apartment

  • Sleeps 2

View all photos for Courtyard Twin Studio Apartment

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Courtyard Twin Studio Apartment

  • Sleeps 2

View all photos for Two Bedroom One Bathroom Apartment

Fridge, microwave, stovetop, dishwasher

Two Bedroom One Bathroom Apartment

  • Sleeps 4

View all photos for Two Bedroom Two Bathroom Apartment

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Two Bedroom Two Bathroom Apartment

  • Sleeps 4

View all photos for Studio (Apartment)

Studio (Apartment)

Studio (Apartment)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Accessible (Apartment)

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Studio, Accessible (Apartment)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Courtyard Area (Apartment)

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Studio, Courtyard Area (Apartment)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio (Apartment)

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Executive Studio (Apartment)

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms (1 Bathroom)

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Apartment, 2 Bedrooms (1 Bathroom)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 5
  • 2 Queen Beds

View all photos for Courtyard Studio Apartment

Tempur-Pedic beds, desk, soundproofing, iron/ironing board

Courtyard Studio Apartment

  • Sleeps 2

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About the area

Melbourne

Box Hill stay.A stay at this Box Hill aparthotel places you within half a mile (1 km) of Box Hill Hospital and 3 miles (5 km) of Doncaster Shopping Centre. Also, Deakin University is within 3 miles (5 km) and Swinburne University of Technology is within 6 miles (10 km).
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Box Hill Central - 3 min walk - 0.3 km
  • Box Hill Town Hall - 5 min walk - 0.5 km
  • Box Hill Hospital - 7 min walk - 0.6 km
  • Box Hill Institute - 10 min walk - 0.9 km
  • Crown Casino - 21 min drive - 19.7 km

Getting around

  • Box Hill Station - 6 min walk
  • Dandenong Station - 26 min drive
  • Melbourne Airport (MEL) - 41 min drive

Restaurants

  • ‪The Penny Drop - ‬4 min walk
  • ‪Phoenix Kitchen 潮粤酒楼 - ‬3 min walk
  • ‪Phở Hương Việt - ‬4 min walk
  • ‪Tang 弄唐 - ‬1 min walk
  • ‪Machi Machi 麥吉 - ‬3 min walk

About this property

Comfort Apartments Box Hill

4-star aparthotel in Box Hill
Comfort Apartments Box Hill offers its guests multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby. WiFi is free in public spaces. Comfort Apartments Box Hill also features laundry facilities, dry cleaning/laundry services, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 8 levels
  • Built in 2016
  • Dry cleaning
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Comfort Apartments Box Hill offers 53 accommodations with washers/dryers and coffee/tea makers. Beds feature Tempur-Pedic mattresses. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Melbourne aparthotel provides complimentary wireless Internet access. LED televisions are featured in guestrooms. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 15 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Crib: AUD 10 per stay

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 25 per day
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • Daily housekeeping
  • Free newspapers in lobby
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In a shopping district
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 53 units
  • 8 floors
  • Built in 2016
  • Connecting units available
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: AUD 30
Late check-in fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30

Special check-in instructions

The front desk is open Monday - Saturday (7 AM - 9 PM) and Sunday - Saturday (8 AM - 6 PM)
Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25 per day.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 15 per night
  • Early check-in fee: AUD 30 (subject to availability)
  • Late check-in fee
  • Late check-out fee: AUD 30 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Rollaway bed fee: AUD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

Guests requesting to split beds will be charged an additional fee of AUD 25 at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

City Edge Box Hill Melbourne
City Edge Box Hill Apartment
City Edge Box Hill
Comfort Apartments Box Hill Box Hill
Comfort Apartments Box Hill Aparthotel
Comfort Apartments Box Hill Aparthotel Box Hill

Comfort Apartments Box Hill Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 89 out of 283 reviews
Rating 8 - Good. 113 out of 283 reviews
Rating 6 - Okay. 48 out of 283 reviews
Rating 4 - Poor. 24 out of 283 reviews
Rating 2 - Terrible. 9 out of 283 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

MD

Travelled with family, Travelled with group

Personally do not recommend this place with family

After hours there is no service and the employee after hours are non professional , unable to provide service, very rude, they have some residents they are not social and does not maintain any etiquette , arguing over the phone in the reception area most of the time in the evenings, noone to look after these
Stayed 4 nights in Oct 2025

10/10 Excellent

Brad

Liked: Cleanliness, room comfort
Great location close to shops and public transport staff very helpful, the do have undercover carport, but my 4x4 is to high for it. There is some street parking
Stayed 2 nights in Oct 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room Customer Service very good
Stayed 4 nights in Sep 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness

Not as expected

Hard to find, neglected entrance and access areas, it's less than inviting. Bathroom was grimy and needs a through clean. Need comfy.
Stayed 2 nights in Aug 2025

8/10 Good

Clare

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, easy check in after hours and good location
Stayed 1 night in Aug 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Serious condensation (which we experienced) on the inside of the windows has led to water damage in the skirting boards below. There is also water damage to a wall corner in the bathroom.
Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Cleanliness
Liked the warming air conditioning !
Stayed 1 night in May 2025

8/10 Good

Chi Ming Chammy

Liked: Cleanliness, property conditions & facilities
Acceptable rate for this hotel , 5 minutes walk to Box Hill Central, have superstore and food court
Stayed 3 nights in Mar 2025

4/10 Poor

Geoff

Disliked: Property conditions & facilities
Didnt like having to pay parking fee at their premises
Stayed 1 night in Mar 2025

10/10 Excellent

Kit

Travelled with family
Liked: Cleanliness, room comfort

Not in the CBD, but convenience as CBD

Reception is helpful and polite. Will stay again next time.
Stayed 3 nights in Mar 2025

8/10 Good

Gloria

Liked: Cleanliness, room comfort
It was a comfortable stay - and the area is convenient.
Stayed 13 nights in Feb 2025

6/10 Okay

Jennifer

Stayed 4 nights in Jan 2025

10/10 Excellent

Tracie

Liked: Cleanliness, room comfort

Great place to stay

Clean motel, very friendly receptionist Great location- close to hospital, rsl,park Plenty room to move, lock up garage The only complaint need an airconditioner facing bedroom apart from that GREAT
Stayed 3 nights in Jan 2025

6/10 Okay

Rudolph

Travelled with family
Property is very dated compared to the photos online. Conveniently located.
Stayed 3 nights in Jan 2025

2/10 Terrible

Huandong

Disliked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Stacey

Business traveller
Disliked: Cleanliness, property conditions & facilities
It is old and run down with dirty broken furniture but was bearable a few weeks ago but this week I was upgraded and the place was disgusting and smelt like a sewage pond. Verandah dirty and smelly and a lot of flies probably due to old lgarden with old food in it. Asked to be moved but they were full. Had to use towels to soak up smelly water coming through bathroom floor tiles. Never again.
Stayed 4 nights in Nov 2024

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness
Would not have initially chosen this accommodation - only that it was conveniently located to Aged Care facility where we were visiting relative. Room was small but sufficient. Could have provided more cutlery, especially if more than 2 pax were staying. eg.only 1xtablespoon and 1xsoup spoon provided, no tea-towel , no glasses provided. External steps leading to property had spillage and was not cleaned during our 2day stay. Overall property condition was fair and could do with an upgrade and better cleaning.
Stayed 2 nights in Oct 2024

10/10 Excellent

Helga

Liked: Cleanliness, room comfort

Great place to stay

If I or any of my friends need a place to stay in future I can highly recommend this hotel for friendliness/ very clean and tidy rooms.
Stayed 1 night in Sep 2024

4/10 Poor

Michaela

Disliked: Cleanliness, amenities, property conditions & facilities
The pillows smelled, clearly hadn’t been washed. The towels hadn’t been washed recently either. The bathroom was clean, cheap and very close to Epworth Eastern. The staff were nice & kind enough to allow late checkout
Stayed 1 night in Aug 2024

8/10 Good

Leigh, EYNESBURY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked our stay in order to have close access to the Epworth Hospital as we had an appointment at 7:15AM. The City Edge was ideally located to the hospital, shops, public transport and restaurants. The room was more than adequate for a one night stay. Limited Parking (Safe & Secure) was available under the building at the cost of $15.00 which I thought reasonable as on street parking was limited. The one staff member we encountered was very helpful and friendly. The room was very clean but had seen better days. I found the bed comfortable but I would have liked a top sheet as it was quite warm in the room. The room had a Television, micro wave, electric jug, a small refrigerator, a dishwasher, a washing machine but no toaster. The minimum amount of cups, plates and cutlery was also provided. Would be happy to stay again in the same circumstances.
Stayed 1 night in Jul 2024

6/10 Okay

Arthur

Liked: Cleanliness, property conditions & facilities
Obvious and easy opportunity for improvement is: - Mount TV in front of the Bed - Provide more than free to air viewing options eg Apps, Foxtel etc
Stayed 1 night in Aug 2024

2/10 Terrible

Andrew

Stayed 1 night in Aug 2024

10/10 Excellent

Kelvin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Reception staff was very professional
Stayed 1 night in Jul 2024

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness
Tossing up between 3 and 4 stars. The location to Box Hill train station, Box Hill Hospital and Epworth Eastern is fantastic. Only 5 min walk from each. Front desk was great, helpful and friendly. The room looks bigger in the photos, there was not a lot of space to the room. No Foxtel, although that's not a big deal. The bed was a little hard, but that's just a personal thing. The shower head was loose, so having a shower was a chore. The worst part though was the air conditioner. It sounded like there was an airplane taking off in the room it was so loud, so we could only have it on for short periods of time before we got a headache.
Stayed 2 nights in Jul 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, amenities
Within easy walking distance of transport and all facilities. Didn’t have to use my car at all. Vibrant, safe area. Staff courteous and helpful.
Stayed 3 nights in Jun 2024