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Aparthotel

Quay West Suites Melbourne

5.0 star property
5-star luxury aparthotel near Melbourne Arts Centre

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Photo gallery for Quay West Suites Melbourne

Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen) | View from room
Exterior
Premium Apartment, 3 Bedrooms, Balcony
Indoor pool
Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Explore the area

View in a map
26 Southgate Avenue, Southbank, VIC, 3006
  • Place, Melbourne Arts Centre
    ‪2 min walk‬
  • Place, National Gallery of Victoria
    ‪3 min walk‬
  • Place, Crown Casino
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Superior Suite, 1 Bedroom, Balcony (Floors 4-9, Kitchen)

Premium bedding, down comforters, in-room safe, laptop workspace

Superior Suite, 1 Bedroom, Balcony (Floors 4-9, Kitchen)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

Premium bedding, down comforters, in-room safe, laptop workspace

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

  • 90 sq m
  • 2 bedrooms
  • River view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4-9)

Premium bedding, down comforters, in-room safe, laptop workspace

Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4-9)

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom, Balcony, River View

Deluxe Apartment, 1 Bedroom, Balcony, River View

Deluxe Apartment, 1 Bedroom, Balcony, River View

  • 52 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, Balcony, City View

Premium bedding, down comforters, in-room safe, laptop workspace

Superior Suite, 1 Bedroom, Balcony, City View

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Apartment, 2 Bedrooms, Balcony

Premium Apartment, 2 Bedrooms, Balcony

Premium Apartment, 2 Bedrooms, Balcony

  • 90 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Apartment, 3 Bedrooms, Balcony

Premium Apartment, 3 Bedrooms, Balcony

Premium Apartment, 3 Bedrooms, Balcony

  • 162 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Studio, 2 Twin Beds, Kitchenette

Premium bedding, down comforters, in-room safe, laptop workspace

Studio, 2 Twin Beds, Kitchenette

  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Melbourne

Southbank stay.A stay at this Southbank aparthotel places you steps from Melbourne Arts Centre and within a 5-minute walk of National Gallery of Victoria. SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre are also within 2 miles (3 km).
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Melbourne Arts Centre - 2 min walk - 0.2 km
  • National Gallery of Victoria - 3 min walk - 0.3 km
  • SEA LIFE Melbourne - 10 min walk - 0.9 km
  • Crown Casino - 14 min walk - 1.2 km
  • Rod Laver Arena - 14 min walk - 1.2 km

Getting around

  • Flinders Street Station - 5 min walk
  • Melbourne Central Station - 18 min walk
  • Melbourne Airport (MEL) - 27 min drive

Restaurants

  • ‪Hophaus - ‬2 min walk
  • ‪Aria Bar & Lounge - ‬3 min walk
  • ‪BearBrass - ‬4 min walk
  • ‪Melba Restaurant - ‬3 min walk
  • ‪Teatro - ‬2 min walk

About this property

Quay West Suites Melbourne

5-star luxury aparthotel near Melbourne Arts Centre
As a guest of Quay West Suites Melbourne, you'll find an indoor pool, a hot tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.

  • 1 building
  • 109 guestrooms or units
  • 26 levels
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 40-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Pool/Spa

  • Hot tub
  • In-room massages
  • Indoor pool
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 35 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Free crib

Restaurants on site

  • Jarrah Bar and Terrace

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Dining

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 40 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed: AUD 80 per night

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Living spaces

  • Fireplace in lobby
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay movies

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • High-pile carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Gift shop/newsstand
  • Grocery/convenience store
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a metro station
  • Near a train station
  • On a river

Things to do

  • Bicycle rentals
  • Gym
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 109 units
  • 26 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle rentals
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Comprehensive recycling policy
  • Connecting units available
  • Double-glazed windows
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Towels (changed on request)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 31 to January 9:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 40 per person
  • Covered self parking fee: AUD 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quay Suites Aparthotel
Quay Suites Aparthotel Melbourne West
Quay West Suites Melbourne
Quay West Suites Melbourne Aparthotel
Quay West Suites Aparthotel
Quay West Suites
Quay West Suites Melbourne Southbank
Quay West Suites Melbourne Aparthotel
Quay West Suites Melbourne Aparthotel Southbank

Quay West Suites Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 741 out of 1049 reviews
Rating 8 - Good. 239 out of 1049 reviews
Rating 6 - Okay. 45 out of 1049 reviews
Rating 4 - Poor. 17 out of 1049 reviews
Rating 2 - Terrible. 7 out of 1049 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Well maintained. Great views.
Stayed 1 night in Oct 2025

10/10 Excellent

Claudio

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, great staff and lovely apartment. Will be back.
Stayed 3 nights in Oct 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were lovely. Rooms are so comfortable and we had lovely views to the city.
Stayed 1 night in Oct 2025

10/10 Excellent

Caroline

Stayed 2 nights in Sep 2025

8/10 Good

Yeruham, Hadera

Liked: Cleanliness, property conditions & facilities
The Wi-Fi was very bad.
Stayed 2 nights in Sep 2025

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
Easy access to Hamer Hall. Friendly, helpful staff. Clean spacious suite. Super swimming pool.
Stayed 1 night in Aug 2025

10/10 Excellent

Sally

Liked: Cleanliness, amenities, property conditions & facilities
Close proximity to Hamer Hall ,restaurants , shopping , art galleries, exceptional staff
Stayed 1 night in Aug 2025

8/10 Good

Janice

Liked: Cleanliness, room comfort

Fantastic location....

Fantastic location, friendly staff & spacious apartments. Just looking tired and needing a refurb.
Stayed 2 nights in Aug 2025

2/10 Terrible

Grant

Travelled with family
Disliked: Cleanliness, room comfort

Sleeping with mice is acceptable

Stayed here two nights, and late on the 2nd night saw a mouse run into my kitchen. Could hear mice scurrying and squeaking through the night, and told the hotel staff the next day. They said they would investigate and contact me, as I felt I shouldn't be paying for the 2nd night. One week later and haven't heard a single thing from this hotel. No explanation, no apology, and of course no refund or anything of that nature. My suggestion is to avoid.
Stayed 2 nights in Aug 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location,service and facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Patrick

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jose, Encinitas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location and wonderful amenities.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
It was soo close to southbank great location, lovely and clean will stay there again
Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

5-star hotel or apartment building?

Checked into a one-bedroom superior suite, which felt like a gloomy apartment with a view of a footpath. We seriously considered leaving, but opted for an upgrade to a city-view room, which I highly recommend. Self-parking in the grubby basement is available. We spent quite some time trying to get into that, as our keycards had not been activated even though we discussed our car and parking at check-in, and there’s no signage to guide you. If you love a quality 5-star buffet breakfast, this isn't the hotel for you. Breakfast is basic; easily the most minimal I’ve encountered at a 5-star hotel. You may(?) also be sharing the pool and gym with residents who live in the building. One saving grace is that some of the staff were lovely, which helped offset the poor first impression at check-in from an unsmiling staff member. In summary, there are far nicer hotels in the Melbourne CBD, and along Southgate, for less.
Stayed 1 night in Jul 2025

10/10 Excellent

Sally

Liked: Cleanliness, room comfort

Tick ! Tick ! Tick ! Perfect.

Best apartment in Melbourne. Great location, great team, great rooms, great pool, great restaurant/breakfast and on and on! Loved our stay here - will stay again and will recommend to everyone we know. This was our second stay here and it did not disappoint.
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa, Lindisfarne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing ! Nothing too much trouble and great location
Stayed 4 nights in Jun 2025

10/10 Excellent

Doug

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Julia

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Bor Nian

Business traveller
Stayed 2 nights in May 2025

8/10 Good

Steven

Liked: Cleanliness
Very pleasant but getting on a bit in age
Stayed 1 night in May 2025

10/10 Excellent

ROBYN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking area was a bit tight for larger vehicles
Stayed 3 nights in Apr 2025

8/10 Good

Sarah, Melbourne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very comfy beds, big rooms but no free bottled water and inconvenient location of the entrance
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay.
Stayed 1 night in Apr 2025