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Hyatt Place Memphis/Germantown

3.0 star property
3-star hotel in Southwind

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Photo gallery for Hyatt Place Memphis/Germantown

Lobby
Lobby
Seasonal outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas
Down comforters, pillowtop beds, desk, blackout drapes
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
9161 Winchester Rd, Memphis, TN, 38138
  • Place, Mike Rose Soccer Complex
    ‪3 min drive‬
  • Place, Carriage Crossing
    ‪4 min drive‬
  • Place, TPC Southwind
    ‪5 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Down comforters, pillowtop beds, desk, blackout drapes

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(100 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Down comforters, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(52 reviews)
  • 32 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Down comforters, pillowtop beds, desk, blackout drapes

Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(12 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Down comforters, pillowtop beds, desk, blackout drapes

Room, 2 Queen Beds (High Floor)

8.8 out of 10
Excellent
(16 reviews)
  • 32 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(7 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

Ada King Room With Tub

  • Sleeps 4

King Room

  • Sleeps 4

2 Queen Beds Room

  • Sleeps 5

Hf Queen Sfbd

  • Sleeps 5

King Room With Sofa Bed-High Floor

  • Sleeps 4

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About the area

Memphis

Southwind stay.Your stay at this Southwind hotel places you within 3 miles (5 km) of Mike Rose Soccer Complex and TPC Southwind. Shoppes At Hacks Cross and Baptist Memorial Hospital-Collierville are also within 3 miles (5 km).

What's nearby

  • Mike Rose Soccer Complex - 3 min drive - 3.2 km
  • Shoppes At Hacks Cross - 4 min drive - 4.2 km
  • Carriage Crossing - 4 min drive - 6.7 km
  • TPC Southwind - 5 min drive - 3.9 km
  • Baptist Memorial Hospital-Collierville - 6 min drive - 5.3 km

Getting around

  • Memphis Central Station - 28 min drive
  • Memphis International Airport (MEM) - 24 min drive

Restaurants

  • ‪Sonic Drive-In - ‬3 min drive
  • ‪Hyderabad House - ‬10 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Circle K - ‬3 min walk
  • ‪La Hacienda - ‬3 min drive

About this property

Hyatt Place Memphis/Germantown

3-star hotel in Southwind
Hyatt Place Memphis/Germantown offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a coffee shop/cafe on site. Free breakfast is served. WiFi is free in public spaces.

Business amenities include a 24-hour business center and 2 meeting rooms. The business-friendly Hyatt Place Memphis/Germantown also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. An area shuttle within 5 miles and a shopping center shuttle are free. Self parking is free.

This 3-star Memphis hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
Hyatt Place Memphis/Germantown offers 127 air-conditioned accommodations with coffee/tea makers and designer toiletries. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature down comforters. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Fenced pool
  • Free area shuttle
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 5 mi
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive smart lock details
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 100 per accommodation, per week (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per week (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Place Hotel Memphis/Germantown
Hyatt Place Memphis/Germantown
Hyatt Place Memphis/Germantown Hotel Germantown
Hyatt Place Memphis/Germantown Germantown
Hyatt MemphisGermantown Germa
Hyatt Place Memphis Germantown
Hyatt Place Memphis/Germantown Hotel
Hyatt Place Memphis/Germantown Memphis
Hyatt Place Memphis/Germantown Hotel Memphis

Reviews

Hyatt Place Memphis/Germantown Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 689 out of 1011 reviews
Rating 8 - Good. 188 out of 1011 reviews
Rating 6 - Okay. 64 out of 1011 reviews
Rating 4 - Poor. 38 out of 1011 reviews
Rating 2 - Terrible. 32 out of 1011 reviews

Reviews

10/10 Excellent

Sandra

Stayed 2 nights in Sep 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean hotel. Nice staff
Stayed 1 night in Sep 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, courteous nice location
Stayed 1 night in Jul 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

donnesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this trip for my son birthday .. staff was very very welcoming I forgot the front desk guy name but his customer services was top tier !!! The hotel was clean plenty of parking the pool was nice we had the pool to ourselves so that was fun now I did book a king size room the room was clean the only things I didn’t like was the bathroom was extremely small and the room didn’t have a microwave but overall it was a pleasant stay very nice very quiet
Stayed 2 nights in Aug 2025

10/10 Excellent

Glenn

Stayed 2 nights in Aug 2025

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Did not use amenities. In and out. Room was clean. Front desk was nice.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
A safe area to stay in Memphis.
Stayed 2 nights in Aug 2025

2/10 Terrible

Cecilia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here a whole week (Monday to Monday) and our room was only “cleaned” once. We didn’t get towel replacements or our trash taken out . Our key card also stopped working at one point and we had to go to the front desk to reactivate it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lamone

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Aug 2025

6/10 Okay

Deborah

Disliked: Property conditions & facilities, room comfort

Maintenance needed.

The pool was very dirty. You could tell it had not been cleaned in a while due to the algae frowning on the walls. The pillows are very uncomfortable. They go flat. There was mold on the ceiling in the bathroom. The light fixture above the sink was broken. Very disappointing.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in, easy checkout.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Complete stay was above expectations
Stayed 1 night in Aug 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Se'Keitha

Liked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Immanuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Jonathan

Travelled with family
Disliked: Property conditions & facilities
Great breakfast - 1st room terrible, not maintained, 2/3 night was good
Leaking AC Unit All over the floor - No rooms to be moved to
Paint Chipping away on the door
Door Security latch lose
Leaking ceiling and damaged ceiling
Stayed 3 nights in Jul 2025

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilets need to be taller. Otherwise it was fine.
Stayed 1 night in Aug 2025

10/10 Excellent

Faith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel. The only thing I would recommend is they need to add microwaves in the rooms
Stayed 2 nights in Aug 2025

8/10 Good

Anthony

Travelled with family
Stayed 1 night in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good bed
Stayed 1 night in Jul 2025

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience on our ride home after a week in Dauphin Island!
Stayed 1 night in Jul 2025

10/10 Excellent

Kathyrn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in May 2025

10/10 Excellent

Kathyrn

Liked: Cleanliness, amenities
Rooms were clean. Staff was very cordial and knowledgeable. Food was excellent
Stayed 1 night in Jun 2025

4/10 Poor

Nancy

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
My husband and I checked in on Friday July 25. Our room was not cleaned on Sat. We inquired at the front desk and were told rooms are cleaned only every other day. Odd. We left for the day on Sunday and returned and the room was not cleaned and the bed linens not changed or new towels given out. This is inexcusable for a nice hotel. Two times when we went to the front desk there was no one there. When we checked in I had to call the hotel on my cellphone in order to have a human surface to check us in. On Sat when my husband waited at the front desk to ask for new towels the two workers continued to chat behind the counter and completely ignored him. This Hyatt needs to improve on both front desk service AND housekeeping. We were very disappointed and won't be returning.
Stayed 3 nights in Jul 2025