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"Very nice hotel in a quite area, convenient store and restaurants close by, and 15 minutes walk to all major attractions and shopping area. Hotel staf
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By a verified traveller on Mon 18 Sep 2017
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Hotel Description
4-star romantic hotel near Piazza del Duomo
City center retreat
Within a 15-minute walk of this Milan Centre hotel, you'll find University of Milan and Piazza del Duomo. Also, Palazzo Reale is within half a mile (1 km) and Bocconi University is within 2 miles (3 km).
Business services
A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 5 conference rooms, business center, and airport shuttle. WiFi in public areas is free.
Free WiFi, flat-screen TVs
The 165 soundproofed guestrooms offer free WiFi and minibars. Flat-screen TVs come with satellite channels, and other amenities include room service and premium bedding.
Loved the presidential suite and concierge services, breakfast was great but had to catch the host for special coffee, at check out clerk did not bend to accomodate payment method two thumbs down but until then two thumbs up. Highly recommend this hotel
Posted by a verified traveller on 14 Jan. 2020
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Comment from Hotel Management
14 Jan. 2020
by Alice Carnevali - Operation Manager
Dear Anonymous,
Thank you very much for your beautiful review.
We are very happy that you enjoyed your stay with us and also honored to read such a positive feedback regarding our property and especially regarding our service, as we have always been focused on delivering the best customer service possible at all levels and in all departments.
We are already looking forward to welcoming you back soon!
Best Regards
3 out of 5
We liked the proximity to the center of town
After my initial impressions of the hotel were expressed on Travelocity a letter was placed the next day in my room while we were out. It said “Please contact reception in case you would like to change your rooms”. When I asked reception why I had received this letter they said, initially, that it was based on my Travelocity check-in impressions and later another front reception staff member stated that it was to do with unhappiness about my bathroom. I NEVER expressed disappointment with the bathroom. All I stated was that there was a lot of noise overnight outside my room (1st floor). I thought it was construction or cars leaving the car park ramp but later discovered that may room was directly above the hotels large trash bins which were wheeled in and out at various times. The hotel offered to move me up 4 floors to a similar size room but I choose to stay where I was as 2 nights were over already and I only had 2 nights left.
Some other issues were:
Very low WiFi in my room so I had to at times go to the hotel lobby to get a better signal. Reception stated that they were similar issues with other rooms.
No control of room thermostat and temperature. Reception informed me that the only way to cool the room was to open the window (January??? Outside noise???). I had to open the window
3 nights of the 4 I stayed and could not even turn off the thermostat.
On our 3rd morning, Saturday January 4th nobody
Posted by a verified traveller on 7 Jan. 2020
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Comment from Hotel Management
8 Jan. 2020
by Alice Carnevali - Operation Manager
Dear Anonymous,
Thank you for sharing your experience about your past stay with us at Uptown Palace.
We sincerely apologize for the inconvenience occurred during your stay due to the noise caused from the daily waste removal in the street. This is why, after your first impression received via Travelocity, we tried to contact you to suggest and propose a room move to an higher floor for the next days.
I’m also sorry that you found the room too warm. Our rooms do have individual temperature controls for our guests complete comfort where you can adjust your room temperature or switch the thermostat off. In any case our Front Desk Staff is available any time in case of need.
At the end I want to assure you that we are verifying with our IT manager the WIFI signal near you rooms in order to improve the quality of this service.
Please be sure that our guests are very valuable to us and I personally apologize if you may have not have felt that way We really hope that these inconvenience didn’t completely spoil your stay with us and we are looking forward to welcoming you back soon!
Best Regards
4 out of 5
Close to all major attractions and shopping
Pros:Staff/ location- 15 minutes walk to Duomo area
Cons:Internet
Location:Sight seeing, restaurants and shopping
Very nice hotel in a quite area, convenient store and restaurants close by, and 15 minutes walk to all major attractions and shopping area. Hotel staff are super friendly and helpful, room is very clean and good breakfast. The reason I did not give a five star rating is the internet, it is s....oooooo slow, you cannot check anything quickly, e.g. Maps take forever to load, however, you can upgrade by paying 9 euro/ day. We had dinner at the restaurant one evening, reasonable price, food was average, big portion. I would stay in this hotel again.
Posted by Betty, from Calgary on 18 Sep. 2017
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5 out of 5
Excellent hotel in a great location!
We only stayed 1 night, but would definitely return. The staff were all very friendly and helpful. Each spoke English well. The hotel and rooms were very clean, modern and comfy. The water pressure for the shower was good and the beds were soft and cozy- perfect after a long day. The morning buffet was excellent! The hotel is about a 15 minute walk to the Duomo and shopping. We were heading to Malpensa the next day, so we were able to take the bus line (94) right outside the hotel (1.50 euro) to go Cadorna (10 min bus ride) and get the Malpensa Express (12 euro/pp). I would recommend this hotel to those visiting Milan.
Posted by Christine, from USA on 2 Aug. 2016
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4 out of 5
Nice hotel
Pros:Very clean and modern, nice size rooms.
Cons:Free wifi in rooms. Who wants to goto the lobby to check emails.
Location:A little off the track, about 10 or so minutes to Duomo.
Nice hotel pretty close to Milan's main area. Though a decent walk to the Duomo (10 mins) not too terrible. Hard pressed to find good restaurants nearby without a cab ride, which can prove costly.
Posted by Sean, from Miami, FL on 4 Aug. 2015
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5 out of 5
Good hotel near Duomo
The room was spacious, clean and stylish for a moderately priced hotel. The staff graciously offered help and suggestions and took care of our needs. The single shortcoming was that there were few restaurants or stores within a two- or three-block radius. It's primarily an office neighborhood. So when we arrived on a Sunday night, our only option was to eat at the hotel restaurant. (Which was fine, but limited.)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. WiFi is free in public spaces. There are 5 meeting rooms available. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Uptown Palace. An airport shuttle (available 24 hours) is available for a fee. This 4-star Milan hotel is smoke free.
1 building
165 guestrooms or units
12 levels
Built in 2011
Dining venue
Bar or lounge
Deli
Business facilities
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Offsite parking discounted rates available
Transport
Airport: Milan (MXP-Malpensa Intl.) (65 km / 40.4 mi)
Train station: Milan Porta Genova Station (2.9 km / 1.8 mi)
Metro station: Crocetta Station (0.4 km / 0.2 mi)
Property shuttles: Airport shuttle
Parking:
Room Amenities
Uptown Palace offers 165 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Milan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.
Minibar
In-room dining (limited hours)
Flat-screen television
Satellite channels
Premium channels
First-run movies
Movies for purchase
Coffee maker
Luxury bedding
Housekeeping (daily)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Bidet
Telephone
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Unique furnishings
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
Up Restaurant - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for EUR 50.0 per night.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Debit cards not accepted
UnionPay
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city and may be collected at the property. The amount varies based on factors such as length of stay, property classification, and room price. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: EUR 5.00 per person, per night, up to 14 nights. This tax does not apply to children under 18 years of age.
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: EUR 15 per person (approximately)
Airport shuttle fee: EUR 100 per person (roundtrip)
Airport shuttle fee per child: EUR 100 (roundtrip), (up to 18 years old)
Rollaway bed fee: EUR 50.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Uptown Palace
Uptown Palace Hotel
Uptown Palace Hotel Milan
Uptown Palace Milan
Uptown Palace Hotel
Uptown Palace Milan
Uptown Palace Hotel Milan
You should know
All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
Onsite cash transactions can't exceed EUR 2999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Uptown Palace offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
