Book spa resorts in Milford, MA from CA $154

"I have to say I am very dissatisfied with our stay at this hotel. We reserved a deluxe king room on the executive level with a sofa bed, but upon arrival, none of these rooms were available. Instead, we were given a handicap-accessible room on the second floor facing a back patio where people gathered and talked at all hours. To make matters worse, instead of a proper sofa bed, my son was given a rollaway bed with an extremely hard mattress. The bathroom lacked even basic space to place toiletries, and the bathtub was clogged for the first two days. I reported this issue on the first day, but it wasn’t addressed until I complained again the following day. I requested a room change twice, but was only offered a similar room without handicap features—not the room category I had originally paid for. After four nights, it was clear that getting the room we reserved was simply not going to happen. Additionally, the club lounge is closed on weekends, something that was never disclosed anywhere during booking. As a frequent traveler and a Platinum member with Expedia, I was especially disappointed by how this situation was handled. The staff repeatedly used the excuse that my reservation was made through a third party, and as a result, made no real effort to improve our stay or provide a satisfactory solution. Overall, this experience fell far below expectations and was extremely frustrating."

"Location was good for us. Easy access to I90"

"Room was good, but shower didn’t work, when I asked them to fix it at 7:30 am, I was offered a different room but shower could not be fixed that day. Breakfast schedule stated it started at 7, but the person who works there was late and the shop didn’t open until 10 am. I did like a little balcony in the room, it was warm in the room and bed was comfortable. Pool was also available at any time, but I doubt its cleanness since maintenance is not top notch there."

"The staff was excellent! :) very kind and helpful. "

"Decent hotel although check in staff could have been more welcoming, we come from Northern Ireland so it’s pretty obvious we’re not local when we speak, so why push for a local address when it’s obvious we’re travelling. Good point is there is a sports bar across the parking lot that is amazing, well worth a trip in its own lol Rooms were spacious and clean although refurbishing was going on in the same corridor, I would have though they could’ve co rained the floor they were painting."

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