Upon check-in, we were assigned a room where the air conditioning was not working. It turned on, but did not cool the room, down and also blew out black particles onto the bed, which was extremely concerning from a cleanliness and health standpoint. I was then moved to another room in a different section of the hotel, which turned out to be very noisy and unsuitable for restâespecially with young children. We were then moved again, only to find that the air conditioning in that third room was also non-functional. It wasnât until we were placed in our fourth room, close to 11 p.m., that we were finally able to settle in.
This drawn-out process, spanning from 1 p.m. to 11 p.m., was extremely frustrating and exhaustingâparticularly with kids in tow. The multiple room changes were not only inconvenient but also unacceptable for what was meant to be a relaxing staycation.
The only compensation Sheraton offered was to waive my one night parking fee because I booked through a "third party".
