Book a hotel near Mountainside Golf Course, Fairmont Hot Springs

"Unfriendly and unengage reception staff, few minutes after we checked in we realized robes were wet meaning cleaning staff did not replace the robes with a new one when they clean the room. The phone was not working so I came to the receptionist to inform them that the robes were not replaced. I was expecting she will call someone to bring them in our room since it’s the staff fault but receptionist told me to grab it and bring it to the front desk. No apologies, I asked the staff if there is no room service and she told that I have to call the restaurant? She totally don’t understand my question and what room service is and then proceed to look away and pretend to be busy. I then talk to the other staff and at least she seems sorry for what happened. I just wish that with the price customers are paying for this expensive place to have at least a friendly customer service. So disappointing. "

"The place is not as advertised for sure. Not unkept and various things were not really clean. We had a negative encounter with the one of the neighbor next to the home right when we got there and they have signs facing the house saying they are against VRBO, after that we just avoided them. They also filmed me unloading my vehicle for some reason and looks like they have a camera facing the house so we just closed all the blinds and didn’t go out in the backyard at all. Many things were damaged or not maintained in the house. There were no extra garbage bags left so we had to go buy our own. The water was also not good so we just used bottled water for drinking and with food prep. It was also very hard to deal with the management company and they didn’t have good communication. I would definitely say you get what you pay for in the sense that it is probably one of the cheapest rentals for the size in the area and the size of the place is good for larger families and nice location if it was better. It was also very hard to find the garbage transfer site, there are no signs like it was explained to us, just FYI for future guests. "

"Great location. Coffee and tea supplied. Very clean and the kitchen is well supplied with dishes and cookware. The pull out couch bed is a bit uncomfortable. The owner communicated all check in information prior to arrival. "

"This was a great place for our two families to get together for a spring break adventure. The kids had lots of fun exploring. Very clean and well stocked house, thank you!"

"Wonderful place. A beautiful place for the family! "

"The room was great. We enjoyed the view of the mountains all around and it was a straight shot to Fairmont Hot Springs’ pools. If I’m ever in Canada again, I’d stay here once more! Also there’s a couple of really nice hide and seek spots for the kids. :)"