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Palazzo Firenze

4.0 star property
4-star hotel near Via Toledo

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Photo gallery for Palazzo Firenze

Terrace/patio
Front of property
Terrace/patio
Terrace/patio
Classic Double Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
16 Via Firenze, Naples, NA, 80134
  • Place, Piazza Giuseppe Garibaldi
    ‪3 min walk‬
  • Place, Spaccanapoli
    ‪7 min walk‬
  • Place, Port of Naples
    ‪3 min drive‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪4 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.8 out of 10
Excellent
(23 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Superior Double Room

Separate tub and shower, free toiletries, hair dryer, bidet

Superior Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

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Suite

Suite

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.2 out of 10
Wonderful
(13 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Minibar, in-room safe, soundproofing, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Separate tub and shower, free toiletries, hair dryer, bidet

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

About the area

Naples

Naples City Centre stay.Your stay at this Naples City Centre hotel places you within 2 miles (3 km) of Via Toledo and Port of Naples. Piazza Giuseppe Garibaldi and Corso Umberto I are also within half a mile (1 km).

What's nearby

  • Corso Umberto I - 3 min walk - 0.3 km
  • Piazza Giuseppe Garibaldi - 3 min walk - 0.3 km
  • Spaccanapoli - 7 min walk - 0.6 km
  • Naples Underground - 15 min walk - 1.3 km
  • Port of Naples - 3 min drive - 1.9 km

Getting around

  • Piazza Garibaldi Station - 2 min walk
  • Naples (INP-Naples Central Rail Station) - 4 min walk
  • Naples Intl. Airport (NAP) - 59 min drive

Restaurants

  • ‪Eccellenze costiera - ‬6 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Caffe' Mexico - ‬4 min walk
  • ‪Cuori di Sfogliatella - ‬4 min walk
  • ‪Pizzeria Scugnizzo - ‬3 min walk

About this property

Palazzo Firenze

4-star hotel near Via Toledo
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A seasonal outdoor pool, a terrace, and multilingual staff are also featured at Palazzo Firenze.

This 4-star Naples hotel is smoke free.

  • 40 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Palazzo Firenze offers 40 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Similar properties

Front of property
UNA Hotels Napoli
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,000 reviews
The price is CA $154
CA $186 total
includes taxes & fees
Feb 17 - Feb 18
UNA Hotels Napoli

Property amenities

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 1 mile (EUR 30 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Seasonal outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 30 per day (4921 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.

Property Registration Number IT063049C2WYLNFBCC

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 01 and close September 30.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Palazzo Firenze Hotel
Palazzo Firenze Naples
Palazzo Firenze Hotel Naples

Palazzo Firenze Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 279 out of 535 reviews
Rating 8 - Good. 173 out of 535 reviews
Rating 6 - Okay. 44 out of 535 reviews
Rating 4 - Poor. 19 out of 535 reviews
Rating 2 - Terrible. 20 out of 535 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sara

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were wonderful. They were very helpful and friendly. On our last day we had to leave at 5:15 AM to catch a flight. Michael, the staff member on duty, was amazing. He arranged for our taxi to the airport and processed our check out quickly and professionally. The hotel was very clean and beautiful. We were disappointed that the pool was not open, but we stayed in mid-October. The breakfast was wonderful - many quality items to pick from. The location was walkable from the train station. The neighborhood was noisy, but with our window closed it did not bother us. We would definitely recommend this hotel to family and friends!
Stayed 2 nights in Oct 2025

4/10 Poor

Chaim

Liked: Cleanliness, staff & service

My stay

WiFi in the room terrible. Poor TV channels veriety. TV affected like the WiFi with freeze. No telephone for outside calls in the room. Very little space on sink for toiletry. Shower floor with mold. Very small room. Staff okay. Location unpleasant.
Stayed 9 nights in Oct 2025

10/10 Excellent

Mustansir

Liked: Cleanliness, staff & service, property conditions & facilities
Room was cleaned and well supplied with necessities. Staff were friendly. I will definitely go. Ack again.
Stayed 2 nights in Oct 2025

8/10 Good

Johnny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was generally clean and comfortable with AC running great. However, the bathroom shower wall edges have molds that was kind of not pleasant to look at while showering. Think new caulking is required. The staff were friendly and helpful. Breakfast was very good and delicious. Overall, quite a pleasant stay.
Stayed 3 nights in Sep 2025

6/10 Okay

DRAGOMIR

Frühstück war mittelmässig. Bedienung eher unfreundlich, auf ein Brötchen musste man während dem Frühstück 10 min. warten bis sie gebacken wurden.
Stayed 2 nights in Oct 2025

8/10 Good

Dominic, MARKHAM

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good.
Stayed 3 nights in Sep 2025

2/10 Terrible

Genee

Business traveller
Liked: Cleanliness, room comfort
The area is not safe. My Iphone was pick pocketed and the staff were of no assistance to help
Stayed 2 nights in Sep 2025

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. The room is good size and so is the bathroom. It’s clean and neat and the people are very nice. The breakfast room was delightful.
Stayed 1 night in Oct 2025

8/10 Good

Örjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Semester

Bra med frukt och tillräcklig med pålägg. Saknade doch nättre bröd och små yoghurt burkar.
Stayed 7 nights in Sep 2025

4/10 Poor

Natalie

Travelled with group
Disliked: Staff & service

Bad Hotel Bad Neighborhood

Receptionist was very unfriendly and rude. Wanted to hold our passports which we did not agree to do. Sinks didn't drain well and shower would start randomly dripping. Mold in the shower. Rooftop bar didn't smell good and bartenders acted like they were doing us a favor to serve us. Pool was not clean. Wouldn't stay there again even for 1 night.
Stayed 1 night in Sep 2025

10/10 Excellent

Marco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a superb breakfast. Area where the hotel is located is a bit “rough around the edges”, to say the least.
Stayed 1 night in Oct 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a two night stay.

Stayed 4 nights in Sep 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and comfortable stay close to station

Beds were comfortable Good air conditioning Well located for access to Napoli centrale train station and the metro A few reviews said the location was sketchy but we felt all of Naples was a bit like that! We were 2 young female travellers and felt safe here (although we’re always back before dark) Breakfast was basic but ok, could do with a few more choices but was good enough Service friendly and welcoming, would stay again if we returned to Naples
Stayed 4 nights in Sep 2025

8/10 Good

julian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to rate this hotel - first what we liked: the hotel itself is compact & fine. The rooms are a good size, good quality, and cleaning was excellent every day. The breakfast was good - only the breakfast staff could have been a little more welcoming. Reception & door staff were very friendly. We didn’t like: The stairs around the lift need to be vacuum cleaned - we walked up to the roof bar and the first impression wasn’t great. I have no idea if our room was upgraded as it wasn’t mentioned at reception (?) and we weren’t offered or reminded that we qualified for free drinks as part of the Expedia package. I queried it when we checked out and was told I could have requested it at the bar - I’d forgotten as we’d booked a number of hotels and it would have been good to have been reminded at check in. Finally - not much the hotel can do about this but the location wasn’t great - dirty streets (unfortunately a lot of Napoli suffers from this problem) but also it’s not in a touristic area and on the wrong side of the city for the majority of attractions. The nearest amenity would be the station which is a 10min walk.
Stayed 3 nights in Sep 2025

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Darrel

Stayed 3 nights in Sep 2025

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities, room comfort
There is not much to say
Stayed 3 nights in Aug 2025

10/10 Excellent

Andranik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, breakfast is good, staff are nice. Forgot reminding the hotel that remote control need to be replaced. But outside hotel is not nice. I think that could be the issue for some. I will not stay there with family.
Stayed 4 nights in Aug 2025

2/10 Terrible

Aaron

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2025

4/10 Poor

Karim

Stayed 1 night in Aug 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 3 nights in Aug 2025

6/10 Okay

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but not a great area, especially at night. Room was clean and comfortable, communal areas all good. Only blight was the incredibly rude bar man at the pool bar when getting an expensive gin and tonic. Don’t bother going to that bar!
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good and pool is nice. The shower wasn't the best but the room was clean and comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025