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"We had the Deluxe Castle View with two bedrooms, one sofa bed and 2.5 baths. It was perfect for a large family. The service was great. We enjoyed the ... " More

By a verified traveller on Fri 08 Nov 2019

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Hotel Description

5-star luxury hotel near Galleria Umberto, connected to a shopping center

Heart of Naples

Within a 10-minute walk of this Historical Center hotel, you'll find Galleria Umberto and Teatro di San Carlo. Royal Palace and Santa Chiara are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 restaurants, and 3 spa tubs are all featured at this luxury hotel. There's fun for all ages with a playground and an arcade/game room, and in-room childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, LED TVs

The 79 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. LED TVs come with digital channels, and other amenities include minibars and espresso makers.

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$504* Per night/room 5 Jun. - 6 Jun.

Deluxe Room, Harbour View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite (Castle view)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Corner Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room (Front)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Romeo Hotel ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Romeo Hotel

Everyone (1) Family (2)
4 out of 5
We had the Deluxe Castle View with two bedrooms, one sofa bed and 2.5 baths. It was perfect for a large family. The service was great. We enjoyed the bar and Il Commandante was amazing. Our only complaint was the totally useless Wi-Fi.

Posted by , from Baltimore, MD on 8 Nov. 2019

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Comment from Hotel Management

8 Nov. 2019 by Romeo hotel

Dear TerriT, thank you for sharing your review. We are very pleased that you appreciated our property, our staff and our amazing city! We are sorry that you had problems with WI FI, we have successfully solved the problem. Hope to welcome you again.

3 out of 5
This is a very modern hotel. It is often difficult to figure out how to use things like the showers, lights, etc. At night the bathroom light goes on automatically when you go into the bathroom. However the light goes throughout the whole room so you wake up your partner. There is no business center which is very unusual for a hotel that caters to business travelers. The food on the 9th floor was good. However I think our waiter got fired mid-meal (no fault of ours) so service was extremely poor since no one appeared to know where he was at and resisted taking over. Separately I went there for a beer. I asked what kind of beer they had and the waitress struggled to find the list of 8 or so beers. When I pointed out a local brew she said no because they had only two beers, I got the German beer and sat there to drink it for about 30 minutes and no one came by to see how I was doing (only one other table of 2 customers in the restaurant). I got up and finally found someone so I could get my check. The so called pool is a joke. It is like a wading pool. In summary beautiful hotel with some flaws. Front desk service was excellent.

Posted by on 20 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Romeo hotel

Dear Guest, thank you for your review on Expedia. We are deeply sorry to read that your stay at the Romeo hotel did not meet your expectations. And your F&B experience was not satisfying and acceptable. We shared your review with all our Managers in order to go further. Best regards.

4 out of 5

Posted by on 20 Mar. 2019

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Renovations + Closures

The following facilities are closed on Sunday and Monday:

  • Restaurant

Property Features

Romeo Hotel offers its guests a full-service spa, 3 spa tubs, an outdoor pool, and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. A sauna, a rooftop terrace, and spa services are also featured at the luxury Romeo Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Naples hotel.

  • 1 building
  • 79 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2008
  • Bar by the pool
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Naples (NAP-Naples Intl.) (14.2 km / 8.8 mi)
  • Train station: Montesanto Station (2.1 km / 1.3 mi)
  • Metro station: Toledo Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Romeo Hotel offers 79 accommodations with minibars and espresso makers. A pillow menu is available. 43-inch LED televisions come with premium digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and bidets. This Naples hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Espresso maker
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Cantina Wainari - Onsite lobby lounge. Guests can enjoy drinks at the bar.

Il Comandante - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. 1-star Michelin rating. Reservations are required. Open select days.

Beluga Bistrot & Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

An airport shuttle service (surcharge) is available on request.

For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 24 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 40.00 per person (approximately)
  • Airport shuttle fee: EUR 90.00 per vehicle (one-way)
  • Self parking fee: EUR 33 per day
  • Rollaway bed fee: EUR 0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Romeo
  • Romeo Hotel
  • Romeo Hotel Naples
  • Romeo Naples
  • Romeo Hotel Hotel
  • Romeo Hotel Naples
  • Romeo Hotel Hotel Naples

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 2999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Romeo Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 8:30 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Spa Access

Book a stay in any room or rate category and receive 2-hour entry to the Spa area per person, per stay (subject to availability; reservation required).


Full details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.