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Caption by Hyatt Downtown Nashville/The Gulch

3.0 star property
3-star hotel near Broadway

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Photo gallery for Caption by Hyatt Downtown Nashville/The Gulch

Hallway
Fitness facility
Daily cooked-to-order breakfast (USD 40 per person)
Room, 1 King Bed, Roll-in Shower
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Parking available
  • Pet-friendly

Explore the area

View in a map
118 12th Avenue South, Nashville, TN, 37203
  • Broadway
    ‪9 min walk‬
  • Bridgestone Arena
    ‪11 min walk‬
  • Music City Center
    ‪14 min walk‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed, Roll-in Shower

Room, 1 King Bed, Roll-in Shower

Room, 1 King Bed, Roll-in Shower

9.6 out of 10
Exceptional
(5 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Corner

Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed with Sofa bed, Corner

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(27 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (High Floor)

Deluxe Room, 2 Double Beds (High Floor)

Deluxe Room, 2 Double Beds (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(22 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (High Floor)

Room, 2 Double Beds (High Floor)

Room, 2 Double Beds (High Floor)

8.4 out of 10
Very good
(10 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.6 out of 10
Exceptional
(10 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Nashville

Downtown Nashville stay.Within a 15-minute walk of this Downtown Nashville hotel, you'll find Broadway and Bridgestone Arena. Ryman Auditorium and Vanderbilt University are also within 2 miles (3 km).

What's nearby

  • Broadway - 9 min walk - 0.8 km
  • Bridgestone Arena - 11 min walk - 0.9 km
  • Ryman Auditorium - 12 min walk - 1.1 km
  • Music City Center - 14 min walk - 1.2 km
  • Vanderbilt University - 18 min walk - 1.6 km

Getting around

  • Nashville Riverfront Station - 16 min walk
  • Nashville International Airport (BNA) - 15 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Milk & Honey - ‬5 min walk
  • ‪Paris Baguette - ‬8 min walk
  • ‪Pins Mechanical Company - ‬5 min walk
  • ‪Puttshack - ‬5 min walk

About this property

Caption by Hyatt Downtown Nashville/The Gulch

3-star hotel near Broadway
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 3 meeting rooms are available.

Public spaces have free WiFi. Caption by Hyatt Downtown Nashville/The Gulch also features a fitness center, concierge services, and express check-in. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Nashville hotel.

  • 210 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Concierge
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Caption by Hyatt Downtown Nashville/The Gulch offers 210 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with cable channels. Bathrooms include showers and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • In-room crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 40 for adults and USD 40 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 40 for adults and USD 40 for children
  • Valet parking fee: USD 60 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Caption BY Hyatt Downtown Nashville
Caption by Hyatt Downtown Nashville/The Gulch Hotel
Caption by Hyatt Downtown Nashville/The Gulch Nashville
Caption by Hyatt Downtown Nashville/The Gulch Hotel Nashville

Caption by Hyatt Downtown Nashville/The Gulch Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 430 out of 602 reviews
Rating 8 - Good. 94 out of 602 reviews
Rating 6 - Okay. 40 out of 602 reviews
Rating 4 - Poor. 15 out of 602 reviews
Rating 2 - Terrible. 23 out of 602 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch
Stayed 3 nights in Aug 2025

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was awesome
Stayed 3 nights in Aug 2025

10/10 Excellent

Suhas, Marietta

Stayed 1 night in Aug 2025

10/10 Excellent

Myron, Paradise Valley

Stayed 1 night in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

DIANA, NEWARK

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, the king bed was very comfortable, the sheets were soft and the pillows were comfortable. We also had a nice size bathroom with plenty of room.
Stayed 3 nights in Jun 2025

10/10 Excellent

Brian, MATTOON

Stayed 1 night in May 2025

2/10 Terrible

Trish

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms are too small. You can hardly turn around in them. Also, I had to cancel 2 nights and gave a good reason why, and they would not refund me for those nights. Hotels even reached out to them to advocate for me with no luck. The staff who helped me when I said I had to cancel was so kind and said if Hotels contacted them with the reason, the charge would be refunded. Life happens and it wasn’t like those rooms were re-booked for someone else. I will never stay there again, how they treated my unique situation was unacceptable regardless of the “cancel” policy. There should be exceptions when the rooms were canceled for a justified reason
Stayed 3 nights in May 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful new hotel in Nashville. Clean & friendly. Everyone was so nice! Excellent customer service in the hotel as well as valet. Thanks for a great stay!
Stayed 2 nights in May 2025

10/10 Excellent

Alvaro

Stayed 1 night in May 2025

10/10 Excellent

Kyoko

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s a very nice facility with cute furniture and the layout of the room. I didn’t need, but there is no microwave if you want. There is a refrigerator, which is nice. And there are two tvs, which I think is not necessary, but some people may want to watch something different?? The bathroom has a motion-sensor light, which is very nice at night. Also, there is a machine on the fooor to dispense water and ice. The hotel is at a very convenient location. The staff is nice.
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kamareen

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice place!! Literally 20 steps from broadway! Had a great time!
Stayed 2 nights in May 2025

10/10 Excellent

Shellee

Stayed 2 nights in Apr 2025

10/10 Excellent

William

Stayed 1 night in Jun 2025

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property in good location. Lobby bar was nice & offered a great breakfast. Location is good except has station on corner is a hang out for loud cars & motorcycles so you’ll hear that at night.
Stayed 2 nights in May 2025

2/10 Terrible

Ashley

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Had to literally BEG to have our room serviced. Talked to about 5 people over the course of an entire day to just get towels and the beds made. Our sink was also broken in the room and it took over 24 hours just to get someone to drain it. When they finally cleaned the room, they only made one of the two beds....so odd. Hated it and hated the service
Stayed 2 nights in May 2025

8/10 Good

Robin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property although the reason it was four stars and not five was the noise level from some guests at 1-4 am in one of the rooms next por and the hallways.
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was perfect! Staffing was friendly!
Stayed 3 nights in May 2025

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was awesome.
Stayed 3 nights in May 2025

10/10 Excellent

Nick

Stayed 1 night in Jun 2025

8/10 Good

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. We arrived around 2:30 and had to wait an hour for our room to be ready. Valet was $60 for one night.
Stayed 1 night in May 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed her to go to a concert and we had an absolute blast. The hotel was gorgeous and in a great area. Super walkable and only a short uber or walk downtown. There were great restaurants nearby too.
Stayed 1 night in Mar 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel. Clean, modern, comfortable rooms. Great location in the Gulch- nice restaurants and shops and short walk to Broadway. Highly recommend!
Stayed 1 night in May 2025

6/10 Okay

Courtney

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025