2/10 Terrible
Verified traveller
Apr 26, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
We arrived late at night as we were passing through on a longer trip. We arrived to our room and opened the door to immediately notice a strong urine odor. The toilet had urine in it. There was a half eaten pizza on the desk. There were dreary clothes from previous guests. Food and trash was all over the floor. It was disgusting. We called the front desk and they informed us we would get a new room. BUT we had to cart all our luggage back down to the desk to get a new room key then cart it all to the new room. They couldn’t just bring us a new room key to the new room. Very inconvenient. The staff never apologized and in fact, kept telling us the room was clean. No one cared and it was terrible customer service. Sharon was the name of the woman at the front desk but we didn’t get the names of the other two males as no one had name tags on. There was never an apology or acknowledgement of what happened or the inconvenience. We were also told they couldn’t reimburse us ANYTHING since we booked through a third party. So, if you’re not smart enough to stay away from this place the at least book directly through through them so you can be reimbursed for how terrible it was
There was a buffet breakfast just as you would find at all the other hotels. The food was dried out like it had been sitting since the previous day. Coffee was watered down.
Verified traveller
Stayed 1 night in Apr 2025