"My stay was great but the housekeeper didn't clean my room without me asking the front desk " More
West End stay
With a stay at this West End hotel, you'll be within half a mile (1 km) of Vanderbilt University and 2 miles (3 km) of Bridgestone Arena. Belmont University and Ryman Auditorium are also within 2 miles (3 km).
Free breakfast
This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a snack bar/deli are also provided.
13 Mar. 2024 by General Manager
Dear Sandra, We are thrilled you had an excellent stay at Hayes Street Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm regards,Jasna VojcicGeneral Manager
29 Jan. 2024 by General Manager
Dear Yolanda, Thank you for choosing to stay with us at Hayes Street Hotel. We are glad to know you overall had a pleasant stay and we hope you enjoyed most aspects of your time with us. That said, we are sorry for the issues you had with the housekeeping service, and we can understand the frustration this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Warm regards,Michael CallahanGeneral Manager
15 Dec. 2023 by General Manager
Dear Bob, Thank you for the generous review, and for taking the time to recognize our devoted staff. It is a pleasure to read about the excellent and attentive service provided by our associates. We strive to deliver great hospitality to every guest, and our team will enjoy reading your wonderful comments. We look forward to welcoming you back to Hayes Street Hotel.Warm regards,Michael CallahanGeneral Manager
22 Nov. 2023 by General Manager
Dear Catherine, Thank you for choosing us and for your candid feedback. While we are glad to learn that you had an overall pleasant stay, we apologize for the issues you encountered. We understand that noise outside our hotel, can interrupt your comfort and rest. We sincerely apologize for this disruption and the frustration this undoubtedly caused during your stay. We hope to have another chance to welcome you on a future visit.Warm regards,Michael CallahanGeneral Manager
18 Nov. 2023 by General Manager
Dear Jason, Thank you for reviewing your stay at Hayes Street Hotel and for your excellent rating. We are delighted to learn that you enjoyed your overall time with us and particularly loved our well-maintained property. However, we regret not meeting your expectations regarding the parking cost. As with many downtown hotels in a major city, parking comes at a premium, and we feel the best way to serve guests is through our competitively priced valet parking. We are grateful for your feedback and hope to have another opportunity to host you again soon.Warm regards,Michael CallahanGeneral Manager
27 Sep. 2023 by Michael Callahan General Manager
Dear Patricia, We are glad we could make you feel welcome and cared for, especially when a hospital visit is involved. We are pleased to know that you loved our convenient location and that our staff met your expectations. We hope we can welcome you back to Hayes Street Hotel again under different circumstances. Warm regards,Michael CallahanGeneral Manager
1 Aug. 2023 by General Manager
Dear Lory, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hayes Street Hotel, and we look forward to welcoming you again soon.Warm regards,Michael CallahanGeneral Manager
6 Jul. 2023 by General Manager
Dear Richard, Thank you for taking the time to share your review. While you liked some of our team members, we apologize for the issues you had with the bathroom door. We will share your comments appropriately as we strive to enhance our guest experience going forward. We are also sorry for your disappointment with the breakfast we offer, and we will discuss it with our food and beverage team to see where to improve. Furthermore, we regret the concern you raised about one of our associates. Please note that we take this very seriously, and we thank you again for bringing this to our attention. We will be sure to look further into it and address it accordingly. Once again, thank you for choosing to stay with us and we hope to welcome you back in the near future.Warm regards,Michael Callahan,General Manager
4 May 2023 by General Manager
Dear Andrea, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoy offering something for every traveler with our exceptional service, amenities, and great location. It was our pleasure serving you at Hayes Street Hotel, and we hope to see you again soon. Warm regards,Michael Callahan,General Manager
5 Apr. 2023 by General Manager
Dear Dawn, Thank you for your terrific rating of Hayes Street Hotel. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Warm regards,Michael Callahan,General Manager
There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, a vending machine, and dry cleaning/laundry services are also featured at the business-friendly The Hayes Street Hotel Nashville. Parking is available for a fee. This 3.5-star Nashville hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
The Hayes Street Hotel Nashville offers 105 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free continental breakfast daily from 6:30 AM to 10:00 AM.
Recreational amenities at the hotel include a 24-hour fitness center.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.