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4.6 out of 5

"My stay was great but the housekeeper didn't clean my room without me asking the front desk " More

By a verified traveller on Sun 28 Jan 2024

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Hotel Description

3.5-star hotel near Vanderbilt University

West End stay

With a stay at this West End hotel, you'll be within half a mile (1 km) of Vanderbilt University and 2 miles (3 km) of Bridgestone Arena. Belmont University and Ryman Auditorium are also within 2 miles (3 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking. There's a 24-hour gym on site, and a 24-hour front desk and a snack bar/deli are also provided.

Single Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $138* Per night/room 31 Mar. - 1 Apr.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Single Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Hayes Street Hotel Nashville ratings based on 26 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Hayes Street Hotel Nashville

Everyone (15) Couples (6) Family (3)
5 out of 5
Great

Posted by on 12 Mar. 2024

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Comment from Hotel Management

13 Mar. 2024 by General Manager

Dear Sandra, We are thrilled you had an excellent stay at Hayes Street Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm regards,Jasna VojcicGeneral Manager

5 out of 5
My stay was great but the housekeeper didn't clean my room without me asking the front desk

Posted by on 28 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by General Manager

Dear Yolanda, Thank you for choosing to stay with us at Hayes Street Hotel. We are glad to know you overall had a pleasant stay and we hope you enjoyed most aspects of your time with us. That said, we are sorry for the issues you had with the housekeeping service, and we can understand the frustration this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Warm regards,Michael CallahanGeneral Manager

5 out of 5
Woman at front desk was awesome!

Posted by on 14 Dec. 2023

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Comment from Hotel Management

15 Dec. 2023 by General Manager

Dear Bob, Thank you for the generous review, and for taking the time to recognize our devoted staff. It is a pleasure to read about the excellent and attentive service provided by our associates. We strive to deliver great hospitality to every guest, and our team will enjoy reading your wonderful comments. We look forward to welcoming you back to Hayes Street Hotel.Warm regards,Michael CallahanGeneral Manager

3 out of 5
While our room was very clean and sufficient, and the staff was great, the construction across the street, which began at 6;00 a.m. with jackhammering, made it really tough to sleep. Overall, it was noisy through the night.

Posted by , from RICHMOND on 21 Nov. 2023

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Comment from Hotel Management

22 Nov. 2023 by General Manager

Dear Catherine, Thank you for choosing us and for your candid feedback. While we are glad to learn that you had an overall pleasant stay, we apologize for the issues you encountered. We understand that noise outside our hotel, can interrupt your comfort and rest. We sincerely apologize for this disruption and the frustration this undoubtedly caused during your stay. We hope to have another chance to welcome you on a future visit.Warm regards,Michael CallahanGeneral Manager

5 out of 5
property was very clean, didnt like the hidden valet parking ordeal.

Posted by on 16 Nov. 2023

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Comment from Hotel Management

18 Nov. 2023 by General Manager

Dear Jason, Thank you for reviewing your stay at Hayes Street Hotel and for your excellent rating. We are delighted to learn that you enjoyed your overall time with us and particularly loved our well-maintained property. However, we regret not meeting your expectations regarding the parking cost. As with many downtown hotels in a major city, parking comes at a premium, and we feel the best way to serve guests is through our competitively priced valet parking. We are grateful for your feedback and hope to have another opportunity to host you again soon.Warm regards,Michael CallahanGeneral Manager

5 out of 5
Everything went well. Staff very friendly and accommodating. Entrance a little tricky, have valet only parking an extra 45.00, but they do give you 20.00 credit to help offset on some booking sites. Over all, close to the hospital where we were having a procedure and it was great not to have to stress to get there.

Posted by on 26 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Michael Callahan General Manager

Dear Patricia, We are glad we could make you feel welcome and cared for, especially when a hospital visit is involved. We are pleased to know that you loved our convenient location and that our staff met your expectations. We hope we can welcome you back to Hayes Street Hotel again under different circumstances. Warm regards,Michael CallahanGeneral Manager

5 out of 5
no

Posted by on 31 Jul. 2023

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Comment from Hotel Management

1 Aug. 2023 by General Manager

Dear Lory, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hayes Street Hotel, and we look forward to welcoming you again soon.Warm regards,Michael CallahanGeneral Manager

3 out of 5
Booked this for a college visit with my daughter. Female valet was super nice. Front desk was pleasant. The bar was next to the front desk and I'm rather sure the Bartender was high AF. The room itself was ok. Bathroom door handle kept sticking so you had to jiggle the door a bunch to get out. We didn't have to set an alarm because the construction across the street woke us up at 6am. Went down for "breakfast" and was treated to basic oatmeal and stale pastries. I would not recommend for the price. We will not be back if we ever stay in Nashville agian.

Posted by on 2 Jul. 2023

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Comment from Hotel Management

6 Jul. 2023 by General Manager

Dear Richard, Thank you for taking the time to share your review. While you liked some of our team members, we apologize for the issues you had with the bathroom door. We will share your comments appropriately as we strive to enhance our guest experience going forward. We are also sorry for your disappointment with the breakfast we offer, and we will discuss it with our food and beverage team to see where to improve. Furthermore, we regret the concern you raised about one of our associates. Please note that we take this very seriously, and we thank you again for bringing this to our attention. We will be sure to look further into it and address it accordingly. Once again, thank you for choosing to stay with us and we hope to welcome you back in the near future.Warm regards,Michael Callahan,General Manager

5 out of 5

Posted by on 10 Apr. 2023

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Comment from Hotel Management

4 May 2023 by General Manager

Dear Andrea, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoy offering something for every traveler with our exceptional service, amenities, and great location. It was our pleasure serving you at Hayes Street Hotel, and we hope to see you again soon. Warm regards,Michael Callahan,General Manager

5 out of 5

Posted by on 5 Jan. 2023

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Comment from Hotel Management

5 Apr. 2023 by General Manager

Dear Dawn, Thank you for your terrific rating of Hayes Street Hotel. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Warm regards,Michael Callahan,General Manager

About the The Hayes Street Hotel Nashville

Location 1909 Hayes Street, Nashville, TN 37203

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, a vending machine, and dry cleaning/laundry services are also featured at the business-friendly The Hayes Street Hotel Nashville. Parking is available for a fee. This 3.5-star Nashville hotel is smoke free.

  • 105 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Nashville Riverfront Station (5 km / 3.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Hayes Street Hotel Nashville offers 105 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 40 per pet, per stay
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-out is available.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 16
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.0 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 42 per night (in/out privileges)
  • Pet fee: USD 40 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hayes Street Hotel Nashville
  • Hayes Street Hotel
  • Hayes Street Nashville
  • Hayes Street
  • The Hayes Nashville Nashville
  • The Hayes Street Hotel Nashville Hotel
  • The Hayes Street Hotel Nashville Nashville
  • The Hayes Street Hotel Nashville Hotel Nashville

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.