For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"The Hotel offers a lot in terms of amenities. There's a Jazz Club, a coffee shop, a bar and a restaurant all attached to the property.
However, the v
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Within a 10-minute walk of this French Quarter hotel, you'll find Bourbon Street and Jackson Square. Also, French Market is within half a mile (1 km) and National World War II Museum is within 2 miles (3 km).
Luxury amenities
A nightclub, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the fitness center and visit the 5 bars/lounges and poolside bar for drinks.
Free Internet, comfy beds
Boasting comforts like pillowtop beds and premium bedding, the 483 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. IPod docks, 24-hour room service, and refrigerators are also available.
Royal Sonesta New Orleans ratings based on 53 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Royal Sonesta New Orleans
Everyone (31)Couples (10)Family (10)
4 out of 5
The Hotel offers a lot in terms of amenities. There's a Jazz Club, a coffee shop, a bar and a restaurant all attached to the property.
However, the views from the balcony down Conti Street left something to be desired. Couldn't help but feel a little cheated by it considering the premium price we paid for the experience.
Overall solid stay but I wouldn't feel the NEED to go back. Would score it 7.5 out of 10 stars.
Posted by a verified traveller on 19 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by Guest Services
Dear Guest,
We were delighted to host you and to see that you enjoyed so much of what we have to offer. From the authentic Cajun cuisine in our restaurants to the nightly live music in The Jazz Playhouse, it sounds like you got an authentic taste of New Orleans. We offer many different room types, and we’re sorry if yours wasn't what'd you'd expected. Please let us know if we may assist with this in the future to ensure that we meet and exceed your expectations!
All the best,
Royal Sonesta New Orleans
4 out of 5
Posted by a verified traveller on 17 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by Guest Services
Dear Guest,
We truly appreciate your positive rating and we look forward to welcoming you back to see us again soon!
Sincerely,
Royal Sonesta New Orleans
4 out of 5
Posted by a verified traveller on 15 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by Guest Services
Dear Guest,
We were delighted to serve as your home base here in the French Quarter and we can’t wait to welcome you back!
Best regards,
Royal Sonesta New Orleans
5 out of 5
Just what we expected, great hotel and great location !!
Posted by a verified traveller on 19 Jan. 2020
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Comment from Hotel Management
22 Jan. 2020
by Guest Services
Dear Guest,
Our visitors often rave about our French Quarter location, and we’re pleased that it served you well. Come back again anytime!
Sincerely,
Royal Sonesta New Orleans
4 out of 5
Posted by a verified traveller on 8 Jan. 2020
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Comment from Hotel Management
9 Jan. 2020
by Guest Services
Dear Guest,
We were delighted to host your Crescent City getaway, and we hope you will make yourself at home with us again soon!
Warmest regards,
Royal Sonesta New Orleans
1 out of 5
The room I booked was not what i received. The hotel literally gave me a completely incorrect room after I traveled out of state for a seminar. As a doctor I will be filing complaints to both travelocity as well as the hotel. I ended up at the Roosevelt (far superior service. They got me a room and a discount due to my circumstances ehen they didn’t have to while the royal sonesta has yet to refund my money and 100% blamed travelocity. I have proof of the room I confirmed. Not to mention the room there was dirty, cigarettes in the ashtrays on the balcony from a previous persons stay. I highly suggest this hotel and Travelocity rectify this due to the complete chaos, disregard for even providing the correct room and not rectifying the situation. The Roosevelt went above and beyond when they made no mistakes! I’m absolutely livid and disgusted at the service at royal sonesta as well as travelocity because the royal sonesta says it’s their fault. I will never use either again and I will tell all my patients, friends, family and file complaints!
Posted by a verified traveller on 15 Dec. 2019
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Comment from Hotel Management
17 Dec. 2019
by Guest Services
Dear Guest,
We want all of our visitors to enjoy a pleasant and comfortable experience with us, and we are sorry to learn that the room you were offered upon arrival is not what you were expecting. We understand your point of view and extend our sincere apologies for the situation. We’re pleased to see that you were able to enjoy your time here in New Orleans, and we thank you for sharing your concerns so that we may ensure issues such as these are not repeated.
Sincerely,
Royal Sonesta New Orleans
4 out of 5
Our Balcony king room was great ! The bed and pillows were super comfortable! The staff was super nice !
Posted by a verified traveller on 18 Nov. 2019
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Comment from Hotel Management
20 Nov. 2019
by Guest Services
Dear Guest,
It’s wonderful to know that you enjoyed your classic French Quarter getaway and we look forward to welcoming you back for more of our Southern hospitality!
Warmest regards,
Royal Sonesta New Orleans
5 out of 5
Posted by a verified traveller on 9 Nov. 2019
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Comment from Hotel Management
12 Nov. 2019
by Guest Services
Dear Guest,
We can't thank you enough for your 5-star feedback, and we look forward to welcoming you back to the French Quarter again soon!
Best regards,
Royal Sonesta New Orleans
3 out of 5
Location to bourbon street was great. Easy to get around to other neighborhoods. Construction outside our balcony room was unpleasant.
Posted by a verified traveller on 8 Nov. 2019
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Comment from Hotel Management
13 Nov. 2019
by Guest Services
Dear Guest,
It was a pleasure to have you here with us and to see that our prime location allowed you to get the most out of your visit! Come back soon for a flawless New Orleans escape!
Best regards,
Royal Sonesta New Orleans
5 out of 5
This was a nice place to stay. Bourbon street was loud for Halloween so I am very glad we had a room with balcony on a side street. Clean place, central to everything!
Posted by a verified traveller on 3 Nov. 2019
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Comment from Hotel Management
13 Nov. 2019
by Guest Services
Dear Guest,
We love the local Halloween festivities, and we’re glad that our side street balcony rooms allowed you to feel a part of the fun while still getting a good night’s sleep. Perhaps you’d also enjoy a room overlooking our sunny courtyard on your next visit. Come back anytime!
All the best,
Royal Sonesta New Orleans
Royal Sonesta New Orleans offers its guests an outdoor pool and a fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. A nightclub, a terrace, and tour/ticket assistance are also featured at the luxury Royal Sonesta New Orleans. For a fee, parking is available. This 4.5-star New Orleans hotel is smoke free.
483 guestrooms or units
7 levels
4 dining venues
5 bars or lounges
20000 sq ft of conference space
1858 sq m of conference space
Built in 1969
Nightclub
Bar by the pool
Coffee shop
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Outdoor picnic space
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Valet parking (surcharge)
Transport
Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (25.8 km / 16.1 mi)
Train station: New Orleans Union Passenger Terminal (2.4 km / 1.5 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Royal Sonesta New Orleans offers 483 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Pillowtop beds
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Separate shower and tub
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Desire Oyster Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
The Jazz Playhouse - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Le Booze - This bar serves light fare only. Happy hour is offered. Open daily.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
It is property policy that all guests must wear a face mask within public areas of the property.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 75 per pet, per stay
Only dogs and cats are allowed
Maximum 1 per room (weight limit: 30 lbs)
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Parking height restrictions apply
Gap period enforced between guest stays 24 hours
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 35 per accommodation, per stay (for stays between 12 February - 16 February)
Breakage deposit: USD 35 per day (for stays between 01 March - 05 March)
Resort fee (February - February): USD 35 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 16 and USD 20 per person (approximately)
Valet parking fee: USD 25.00 per day (in/out privileges)
Pet fee: USD 75 per pet, per stay
Service animals are exempt from fees
Rollaway beds are available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Royal Sonesta
Royal Sonesta Hotel
Royal Sonesta Hotel New Orleans
Royal Sonesta New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta Hotel New Orleans
Sonesta New Orleans
Royal Sonesta New Orleans Hotel
Royal Sonesta Orleans Orleans
Royal Sonesta New Orleans Hotel
Royal Sonesta New Orleans New Orleans
Royal Sonesta New Orleans Hotel New Orleans
You should know
Pool access available from 7:00 AM to 7:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
