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4.2 out of 5

"The Hotel offers a lot in terms of amenities. There's a Jazz Club, a coffee shop, a bar and a restaurant all attached to the property. However, the v ... " More

By a verified traveller on Wed 19 Feb 2020

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Hotel Description

4.5-star luxury hotel near Bourbon Street

In entertainment district

Within a 10-minute walk of this French Quarter hotel, you'll find Bourbon Street and Jackson Square. Also, French Market is within half a mile (1 km) and National World War II Museum is within 2 miles (3 km).

Luxury amenities

A nightclub, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the fitness center and visit the 5 bars/lounges and poolside bar for drinks.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 483 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. IPod docks, 24-hour room service, and refrigerators are also available.

Deluxe Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$171* Per night/room 16 Aug. - 17 Aug.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Balcony (Interior)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Balcony (Interior)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (RClub Concierge, Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Rclub, Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Sonesta New Orleans ratings based on 53 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Sonesta New Orleans

Everyone (31) Couples (10) Family (10)
4 out of 5
The Hotel offers a lot in terms of amenities. There's a Jazz Club, a coffee shop, a bar and a restaurant all attached to the property. However, the views from the balcony down Conti Street left something to be desired. Couldn't help but feel a little cheated by it considering the premium price we paid for the experience. Overall solid stay but I wouldn't feel the NEED to go back. Would score it 7.5 out of 10 stars.

Posted by on 19 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Guest Services

Dear Guest, We were delighted to host you and to see that you enjoyed so much of what we have to offer. From the authentic Cajun cuisine in our restaurants to the nightly live music in The Jazz Playhouse, it sounds like you got an authentic taste of New Orleans. We offer many different room types, and we’re sorry if yours wasn't what'd you'd expected. Please let us know if we may assist with this in the future to ensure that we meet and exceed your expectations! All the best, Royal Sonesta New Orleans

4 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Guest Services

Dear Guest, We truly appreciate your positive rating and we look forward to welcoming you back to see us again soon! Sincerely, Royal Sonesta New Orleans

4 out of 5

Posted by on 15 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Guest Services

Dear Guest, We were delighted to serve as your home base here in the French Quarter and we can’t wait to welcome you back! Best regards, Royal Sonesta New Orleans

5 out of 5
Just what we expected, great hotel and great location !!

Posted by on 19 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Guest Services

Dear Guest, Our visitors often rave about our French Quarter location, and we’re pleased that it served you well. Come back again anytime! Sincerely, Royal Sonesta New Orleans

4 out of 5

Posted by on 8 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Guest Services

Dear Guest, We were delighted to host your Crescent City getaway, and we hope you will make yourself at home with us again soon! Warmest regards, Royal Sonesta New Orleans

1 out of 5
The room I booked was not what i received. The hotel literally gave me a completely incorrect room after I traveled out of state for a seminar. As a doctor I will be filing complaints to both travelocity as well as the hotel. I ended up at the Roosevelt (far superior service. They got me a room and a discount due to my circumstances ehen they didn’t have to while the royal sonesta has yet to refund my money and 100% blamed travelocity. I have proof of the room I confirmed. Not to mention the room there was dirty, cigarettes in the ashtrays on the balcony from a previous persons stay. I highly suggest this hotel and Travelocity rectify this due to the complete chaos, disregard for even providing the correct room and not rectifying the situation. The Roosevelt went above and beyond when they made no mistakes! I’m absolutely livid and disgusted at the service at royal sonesta as well as travelocity because the royal sonesta says it’s their fault. I will never use either again and I will tell all my patients, friends, family and file complaints!

Posted by on 15 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Guest Services

Dear Guest, We want all of our visitors to enjoy a pleasant and comfortable experience with us, and we are sorry to learn that the room you were offered upon arrival is not what you were expecting. We understand your point of view and extend our sincere apologies for the situation. We’re pleased to see that you were able to enjoy your time here in New Orleans, and we thank you for sharing your concerns so that we may ensure issues such as these are not repeated. Sincerely, Royal Sonesta New Orleans

4 out of 5
Our Balcony king room was great ! The bed and pillows were super comfortable! The staff was super nice !

Posted by on 18 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Guest Services

Dear Guest, It’s wonderful to know that you enjoyed your classic French Quarter getaway and we look forward to welcoming you back for more of our Southern hospitality! Warmest regards, Royal Sonesta New Orleans

5 out of 5

Posted by on 9 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Guest Services

Dear Guest, We can't thank you enough for your 5-star feedback, and we look forward to welcoming you back to the French Quarter again soon! Best regards, Royal Sonesta New Orleans

3 out of 5
Location to bourbon street was great. Easy to get around to other neighborhoods. Construction outside our balcony room was unpleasant.

Posted by on 8 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Guest Services

Dear Guest, It was a pleasure to have you here with us and to see that our prime location allowed you to get the most out of your visit! Come back soon for a flawless New Orleans escape! Best regards, Royal Sonesta New Orleans

5 out of 5
This was a nice place to stay. Bourbon street was loud for Halloween so I am very glad we had a room with balcony on a side street. Clean place, central to everything!

Posted by on 3 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Guest Services

Dear Guest, We love the local Halloween festivities, and we’re glad that our side street balcony rooms allowed you to feel a part of the fun while still getting a good night’s sleep. Perhaps you’d also enjoy a room overlooking our sunny courtyard on your next visit. Come back anytime! All the best, Royal Sonesta New Orleans

About the Royal Sonesta New Orleans

Location 300 Bourbon St, New Orleans, LA 70130

Property Features

Royal Sonesta New Orleans offers its guests an outdoor pool and a fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. A nightclub, a terrace, and tour/ticket assistance are also featured at the luxury Royal Sonesta New Orleans. For a fee, parking is available. This 4.5-star New Orleans hotel is smoke free.

  • 483 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 5 bars or lounges
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 1969
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (25.8 km / 16.1 mi)
  • Train station: New Orleans Union Passenger Terminal (2.4 km / 1.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Royal Sonesta New Orleans offers 483 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.

Desire Oyster Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

The Jazz Playhouse - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Le Booze - This bar serves light fare only. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 30 lbs)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 35 per accommodation, per stay (for stays between 12 February - 16 February)
  • Breakage deposit: USD 35 per day (for stays between 01 March - 05 March)
  • Resort fee (February - February): USD 35 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 20 per person (approximately)
  • Valet parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Sonesta
  • Royal Sonesta Hotel
  • Royal Sonesta Hotel New Orleans
  • Royal Sonesta New Orleans
  • New Orleans Royal Sonesta
  • New Orleans Sonesta Hotel
  • Sonesta Hotel New Orleans
  • Sonesta New Orleans
  • Royal Sonesta New Orleans Hotel
  • Royal Sonesta Orleans Orleans
  • Royal Sonesta New Orleans Hotel
  • Royal Sonesta New Orleans New Orleans
  • Royal Sonesta New Orleans Hotel New Orleans

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.