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Hampton Inn Manhattan/Times Square South

2.5-star property
337 West 39th Street, New York, NY 1-855-887-0424
2.7 out of 5
See all 10 travelocity Reviews

"Room and hotel were fine. Breakfast room was crowded and took a while for coffee to be refilled. Main issue was having to wait for the elevators. We h ... " More

By a verified traveller on Mon 25 Sep 2023

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Hotel Description

Hotel near Times Square in New York

Heart of New York

Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Also, Madison Square Garden is within half a mile (1 km) and 5th Avenue is within 2 miles (3 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. Business travelers can take advantage of the business center. A restaurant, a 24-hour front desk, and express check-out are also provided.

Room, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $205* Per night/room 28 Apr. - 29 Apr.

Room, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hampton Inn Manhattan/Times Square South ratings based on 10 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hampton Inn Manhattan/Times Square South

Everyone (3) Couples (1) Family (5)
2 out of 5

Posted by on 6 May 2021

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Comment from Hotel Management

25 May 2021 by Camille - Front Desk Supervisor

Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We would love to speak to your regarding your stay so we will be able to make things right. Please feel free to contact us directly at your convenience. We look forward to hear from you and may you enjoy the rest of your day. Thank you!

3 out of 5
Room and hotel were fine. Breakfast room was crowded and took a while for coffee to be refilled. Main issue was having to wait for the elevators. We had to wait for four elevators trying to come down to check out. Service staff uses elevators for work and it is hard for guests to get on.

Posted by , from RALEIGH on 25 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by General Manager

Dear Georgann, Thank you for your review. We are pleased that you enjoyed your overall stay with us. However, we are sorry if our elevator service was delayed during your visit. At times of high occupancy, our other guests loading or unloading luggage can cause some interruption. We appreciate your feedback and apologize for the inconvenience you were caused. We hope to welcome you back soon. Warmest Regards,Laurie MiskoGeneral Manager

1 out of 5

Posted by on 3 Aug. 2022

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Comment from Hotel Management

2 Dec. 2022 by General Manager

Dear Eduardo, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Warmest Regards,Laurie MiskoGeneral Manager

1 out of 5
Check in was horrible. When checking in our rooms weren’t ready so the lady at the front desk SAID she was doing a “pre check-in” & was reserving 3 rooms for us. When I came back to check in she was not there & needless to say we didn’t have the 3 rooms held as she said. PLUS she charged my credit card for all 3 rooms & that was not to be done. This wasn’t a very favorable experience

Posted by on 10 Jul. 2022

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Comment from Hotel Management

16 Jul. 2022 by Adnan

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.Thank you for bringing this to our attention. We're sorry you had a bad experience.

1 out of 5
This was terrible experience, in all aspect, I have nothing positive to say. Never stay on this hotel.

Posted by on 28 Jun. 2022

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Comment from Hotel Management

29 Jun. 2022 by General Manager

Luis, thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Warmest Regards, Laurie Misko General Manager

4 out of 5
6/2/22 through 6/6/22 staff is very helpful and kind. The room small but clean. The bed is ok for few nights but it could be better. Location is good and close to many attractions!

Posted by on 9 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by General Manager

Jamil, thank you for your review regarding your stay at the Hampton Inn Manhattan/Times Square South. It was a pleasure to read that we exceeded your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your generous compliments with our associates. Thank you once more for your feedback, and we look forward to welcoming you again soon. Warmest Regards, Laurie Misko, General Manager

3 out of 5

Posted by on 19 Sep. 2021

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5 out of 5
Excellent service!!!

Posted by on 7 Sep. 2021

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Comment from Hotel Management

16 Sep. 2021 by Camille - Front Desk Supervisor

Thank you so much for taking the time out to give us a review. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to the Hampton Inn and, even more, to our great city to stay with us again! Thank you again for your time and patronage. We look forward to having you back!

4 out of 5
It is close to everything. Carpet not clean, but rest of room acceptably clean

Posted by on 4 Sep. 2021

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Comment from Hotel Management

7 Sep. 2021 by Camille - Front Desk Supervisor

Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. I would like to assure you that we have addressed your concerns with the appropriate department heads, as this will enable us to prevent future guests from experiencing similar inconveniences. Hoping that this will not deter you from staying with us in the future. Thank you again for your time and patronage and enjoy the rest of your day!

3 out of 5
The property location is nice for both the subway and tourist attractions. The employees working the front desk and the breakfast are very nice. Also we felt secure with the doors being locked in here and I have a key to enter at night. Our room had mold in both the bathroom and on the walls above the bed. Also when we asked for new towels we had to take our old ones down to replace them. When we asked for trash to be picked up they told us to put it outside the door. I understand with Covid they’re limiting cleaning however we didn’t ask for a full room cleaning just a swap of towels and trash. The hotel itself in multiple areas that needed a good deep cleaning.

Posted by on 4 Aug. 2021

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Comment from Hotel Management

9 Aug. 2021 by Camille - Front Desk Supervisor

Thank you so much for taking the time out to give us a review. Your kind words are most greatly appreciated! It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. I would also like to assure you that we have addressed your concerns with the appropriate department heads, as this will enable us to prevent future guests from experiencing similar inconveniences. Hoping that this will not deter you from staying with us in the future and prompt you to return to the Hampton Inn and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

About the Hampton Inn Manhattan/Times Square South

Location 337 West 39th Street, New York, NY 10018

Property Features

There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn Manhattan/Times Square South. For a fee, parking is available. This New York hotel is smoke free.

  • 184 guestrooms or units
  • 32 levels
  • Built in 2009
  • To-go breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Penn Station (1.5 km / 0.9 mi)
  • Metro station: 42 St. - Port Authority Bus Terminal Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hampton Inn Manhattan/Times Square South offers 184 air-conditioned accommodations with laptop-compatible safes and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 10 AM.

Hampton Inn Manhattan/Times Square South has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted.

Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 85 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Hampton Inn Manhattan/Times Square South Hotel New York
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You should know

  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Hampton Inn Manhattan/Times Square South.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.