For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 10-minute walk of this Zona Hotelera property, you'll find Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
All-inclusive
A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's club and a children's pool, and in-room childcare is an added bonus.
Free WiFi, LCD TVs
Boasting comforts like premium bedding and down comforters, the 507 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include 24-hour room service, minibars, and coffee/tea makers.
from C$417
Premium Room, 1 King Bed, Non Smoking, Garden View
Fiesta Americana Condesa Cancun - All Inclusive ratings based on 176 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Fiesta Americana Condesa Cancun - All Inclusive
Everyone (129)Couples (10)Family (12)
5 out of 5
The whole process went smoothly. Everyone was very nice and everything was taken care of.
Posted by a verified traveller on 29 Feb. 2020
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Comment from Hotel Management
29 Feb. 2020
by Pilar Tapia, General Management.
Thank you for choosing Fiesta Americana Condesa Cancun as host for your vacation, we highly appreciate your preference and the time you have taken to score your experience and your comments are extremely valuable to us and truly help other travelers. Hopefully, you will consider us as hosts for your next vacation, we will be more than happy to welcome you back. Best regards,
5 out of 5
Todo el personal es muy atento siempre están pendientes de lo que uno necesita, la comida es deliciosa y muy variada, hay muchos restaurantes para todos los gustos, los espacios muy lindos las actividades son muy buenas! Recomiendo 100% este lugar
Posted by a verified traveller on 24 Feb. 2020
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Comment from Hotel Management
25 Feb. 2020
by Pilar Tapia, General Manager.
Me complace saber que su estancia fue placentera y que la calidad de los servicios que recibieron fueran de su total agrado. Con mucho gusto compartiré sus excelentes comentarios ya que son una gran fuente de motivación para que sigan desempeñando su trabajo con pasión. Le agradezco sus comentarios y esperamos tener el honor de recibirlo a usted y a su familia muy pronto en Fiesta Americana Condesa Cancún.
Saludos coordiales,
5 out of 5
I absolutely LOVE it . Very clean rooms , perfect personnel very nice , convenient. Didn’t have to leave the resort everything is there . Literally
Posted by Kim, from Grand Prarie, Tx on 12 Feb. 2020
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Comment from Hotel Management
13 Feb. 2020
by Pilar Tapia, General Management.
Thank you very much for your wonderful comments about our lovely Resort, it is a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Reviews like yours motivate us constantly to do our best to maintain the quality of the service we provide. I will certainly share your comments with all the hotel. We would love to see you back soon!
5 out of 5
Posted by a verified traveller on 8 Jan. 2020
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Comment from Hotel Management
8 Jan. 2020
by Pilar Tapia, General Management.
Thank you for taking the time to leave your comments regarding your recent stay with us. We are pleased to read that you enjoy our service and facilities, hopefully, you will give us an opportunity to host you in the future.
Warmest regards
5 out of 5
Posted by a verified traveller on 11 Dec. 2019
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Comment from Hotel Management
11 Dec. 2019
by Pilar Tapia, General Management.
Agradecemos su puntuación, es una gran retroalimentación para nosotros y todo nuestro personal ya que nos sirve también de motivación para seguir con nuestro excelente trabajo. Es un placer saber que su estancia con nosotros fue perfecta y que disfrutó de todos nuestros servicios. Esperamos tener el honor de darle la bienvenida muy pronto.
Atentamente,
5 out of 5
The food was good, very clean, nice staff. I will go back there again!
Posted by Deb on 7 Dec. 2019
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Comment from Hotel Management
11 Dec. 2019
by Pilar Tapia, General Management.
Thank you very much for sharing this review of your recent stay with us, It is a pleasure to read that you enjoyed your stay and personalized service at Fiesta Americana Condesa Cancun. We take pride in the quality of the service and the attention we pay to detail, and I am very happy to read that all our efforts are on the right track. We are looking forward to welcoming you back to make every effort to exceed your expectations.
Sincerely,
5 out of 5
Resort is not too small or not too big, perfect for relaxing
Posted by a verified traveller on 11 Nov. 2019
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Comment from Hotel Management
12 Nov. 2019
by Pilar Tapia, General Management.
Thank you for taking the time to leave your comments regarding your recent stay with us. We are pleased to read that you enjoy our service and facilities. hopefully, you will give us an opportunity to host you in the future.
Warmest regards
5 out of 5
Posted by a verified traveller on 7 Nov. 2019
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Comment from Hotel Management
9 Nov. 2019
by Pilar Tapia, General Management.
Thank you very much for scoring your recent stay with us, It is a pleasure to read that you enjoyed your stay and personalized service at Fiesta Americana Condesa Cancun. We are looking forward to welcoming you back to make every effort to exceed your expectations.
Sincerely,
5 out of 5
Very good, love it, very clean and beautiful, we have a good time.
Posted by a verified traveller on 4 Nov. 2019
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Comment from Hotel Management
4 Nov. 2019
by Pilar Tapia, Gerente General.
Thank you for taking the time to leave your comments regarding your recent stay with us. We are pleased to read that you enjoy our service and facilities, hopefully, you will give us an opportunity to host you in the future.
Warmest regards,
2 out of 5
Room was not ready when we got there We asked at that time about upgrading our room and were told nothing was available and to come back in an hour Once we came back in an hour they advised they had upgrades and that room was available right away The consistent bothering by the staff in lobby every time we walked by asking us to talk to them about their hotel program to get discounts staying there again and booking our next trip through the hotel The fact that no alcohol is served until 11am and no mention of that anywhere about the hotel The mini bar in the room was not “stocked” except once a day and was only a couple drinks at a time Restaurant issues The timing of when each one was open and closed was confusing and you had to basically write a note of times in order to know where to go for food The fact that it was not noted that you needed dress shoes and pants to be able to utilize two of the restaurants Buffet Food was minimal and was not that good We were turned down getting food as one person was in shorts and a one-piece swimsuit and we were told they needed a shirt even though everything was covered, and it was during the same time pool was open Limited options for food on the included menu and the better options on an upgrade menu for an extra cost No drink or food service on the beach so you must come back to the bar/restaurants for any drinks and then if you order more than 5 they will bring to the beach Entertainment was lacking and when there was some it was n
Posted by a verified traveller on 24 Oct. 2019
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Comment from Hotel Management
5 Nov. 2019
by Pilar Tapia, General Management.
Thank you very much for sharing your recent experience. Your feedback is very important to us and it is my regret to know that you had so many bad experiences, we will take care of the points you mentioned from the check in service, the service off our lobby staff and the food will be taken into consideration and will be used to bring our services to the level where we can meet and exceed every expectation of our highly appreciated guests. Cancun is now under a federal law that prohibits us from serving alcoholic drinks before 11 am, we would like to apologize for the considerable distress that this situation has clearly caused you, it is my deepest regret that this issue prevented you from enjoying any part of your trip. We offer a tablet in each room where you can find different information including the closing hours of restaurants and our daily activities, it is a pity that you have not been able to view this information.
It will be an honor to be your hosts in the future and change your previous unfavorable impression.
Warmest regards,
About the Fiesta Americana Condesa Cancun - All Inclusive
All land activities, and recreational facilities and equipment included
Property Features
Fiesta Americana Condesa Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Fiesta Americana Condesa Cancun - All Inclusive like an outdoor pool and a children's pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free. This 4-star Cancun property is smoke free.
507 guestrooms or units
4 dining venues
Built in 1989
Bar on the beach
Bar by the pool
Swim-up bar
Bar or lounge
Coffee shop
Kid's club (surcharge)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Garden
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Fiesta Americana Condesa Cancun - All Inclusive offers 507 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
In-room dining (24 hours)
LCD television
Satellite channels
Coffee maker
Luxury bedding
Down blanket
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Wardrobe or closet
Food & Drink
Restaurante Kambu - This buffet restaurant serves lunch only.
Kalmia Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Mexicano Restaurant - This restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Rosato Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Cevicheria - This bar specializes in Mexican cuisine. Open daily.
24-hour room service is available.
Spa Services
Sauna in spa
Spa tub in spa
Number of treatment rooms 11
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11:00 PM
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited.
Only service animals are allowed
Service animals exempt from fees/restrictions
Debit cards not accepted
Events/parties not allowed
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: MXN 25.35 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
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Fiesta Condesa
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Fiesta Americana Cancun
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Fiesta Americana Condessa Cancun
Fiesta Americana Condesa All Inclusive All-inclusive property
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Hotel Fiesta Americana Condesa Cancun - All Inclusive Cancun
Hotel Fiesta Americana Condesa Cancun - All Inclusive
Fiesta Americana Condesa Cancun All Inclusive Hotel
Cancun Fiesta Americana Condesa Cancun - All Inclusive Hotel
Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Americana Condesa Cancun - All Inclusive Cancun
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
