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4.5 out of 5

"I loved everything about about this hotel from the room to the food and the service from the staff is top notch when we sat by the pool they keep comi ... " More

By a verified traveller on Thu 20 Aug 2020

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Hotel Description

4-star beachfront property near Delfines Beach

Beachfront retreat

Within a 10-minute walk of this Zona Hotelera property, you'll find Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, LCD TVs

Boasting comforts like premium bedding and down comforters, the 507 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include 24-hour room service, minibars, and coffee/tea makers.

Premium Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$320* Per night/room 8 Nov. - 9 Nov.

Premium Room, 1 King Bed, Non Smoking, Sunset View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Honey Moon)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fiesta Americana Condesa Cancun - All Inclusive ratings based on 107 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fiesta Americana Condesa Cancun - All Inclusive

Everyone (76) Couples (12) Family (12)
5 out of 5

Posted by , from Philadelphia on 24 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Pilar Tapia, General Management.

First of all, thank you very much for choosing Fiesta Americana Condesa Cancun for your vacation and for taking valuable time out of your vacation to score us. There is always room for improvement, and your feedback is greatly appreciated as it helps us pinpoint the areas where we can improve. We would be honored to welcome you back again in the future to Fiesta Americana Condesa Cancun. Best regards,

5 out of 5
I loved everything about about this hotel from the room to the food and the service from the staff is top notch when we sat by the pool they keep coming over and and asking if you want more food & drinks, and they wore protective gear the whole time because of COVID they came and disinfectant the room in the morning. The only thing that was annoying was them trying so hard to get you to become a member they kept trying to give us a sales presentation which killed the mood of our vacation. But overall was a great experience will definitely return.

Posted by , from New York, NY on 20 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Pilar Tapia, General Management.

Allow me to thank you for the very valuable feedback you have shared in your review. While I am happy to read that you enjoyed our service, I deeply regret the impression that you were given with our vacation club service. I assure you that this in no way represents the standards that we operate by and will be taking immediate measures to guarantee future misunderstandings of the sort to happen in the future. At Fiesta Americana Condesa it is our main objective to achieve our guest's complete satisfaction in order to motivate them to consider us for their upcoming visits. We are looking forward to welcoming you back and make every effort to exceed your expectations. Sincerely,

4 out of 5
The stay was ok. Some things not open. Modt likely to covid. Good was just ok. Staff was great.

Posted by on 5 Aug. 2020

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Comment from Hotel Management

14 Aug. 2020 by Pilar Tapia, General Management.

Thank you very much for sharing your comments about your recent visit, here in Fiesta Americana Condesa, your family will be very happy to welcoming you back very soon. Warmest regards,

5 out of 5
The food was amazing. The only thing that you need to improve is to add more activities at night because it is a little boring for the young people.

Posted by , from Louisville Kentucky on 3 Aug. 2020

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Comment from Hotel Management

4 Aug. 2020 by Pilar Tapia, General Management.

Thank you very much for this wonderful review, which helps all the Expedia community to make the right decision when it comes to choosing the ideal resort for their family vacation. It’s a pleasure to know that your experience was a very positive one, highlighted by our food. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. We sincerely hope to have the chance to be your hosts once again. Sincerely,

5 out of 5
The whole process went smoothly. Everyone was very nice and everything was taken care of.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

29 Feb. 2020 by Pilar Tapia, General Management.

Thank you for choosing Fiesta Americana Condesa Cancun as host for your vacation, we highly appreciate your preference and the time you have taken to score your experience and your comments are extremely valuable to us and truly help other travelers. Hopefully, you will consider us as hosts for your next vacation, we will be more than happy to welcome you back. Best regards,

5 out of 5
Todo el personal es muy atento siempre están pendientes de lo que uno necesita, la comida es deliciosa y muy variada, hay muchos restaurantes para todos los gustos, los espacios muy lindos las actividades son muy buenas! Recomiendo 100% este lugar

Posted by on 24 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Pilar Tapia, General Manager.

Me complace saber que su estancia fue placentera y que la calidad de los servicios que recibieron fueran de su total agrado. Con mucho gusto compartiré sus excelentes comentarios ya que son una gran fuente de motivación para que sigan desempeñando su trabajo con pasión. Le agradezco sus comentarios y esperamos tener el honor de recibirlo a usted y a su familia muy pronto en Fiesta Americana Condesa Cancún. Saludos coordiales,

5 out of 5
I absolutely LOVE it . Very clean rooms , perfect personnel very nice , convenient. Didn’t have to leave the resort everything is there . Literally

Posted by , from Grand Prarie, Tx on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Pilar Tapia, General Management.

Thank you very much for your wonderful comments about our lovely Resort, it is a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Reviews like yours motivate us constantly to do our best to maintain the quality of the service we provide. I will certainly share your comments with all the hotel. We would love to see you back soon!

5 out of 5

Posted by on 8 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Pilar Tapia, General Management.

Thank you for taking the time to leave your comments regarding your recent stay with us. We are pleased to read that you enjoy our service and facilities, hopefully, you will give us an opportunity to host you in the future. Warmest regards

5 out of 5

Posted by on 11 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by Pilar Tapia, General Management.

Agradecemos su puntuación, es una gran retroalimentación para nosotros y todo nuestro personal ya que nos sirve también de motivación para seguir con nuestro excelente trabajo. Es un placer saber que su estancia con nosotros fue perfecta y que disfrutó de todos nuestros servicios. Esperamos tener el honor de darle la bienvenida muy pronto. Atentamente,

5 out of 5
The food was good, very clean, nice staff. I will go back there again!

Posted by on 7 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by Pilar Tapia, General Management.

Thank you very much for sharing this review of your recent stay with us, It is a pleasure to read that you enjoyed your stay and personalized service at Fiesta Americana Condesa Cancun. We take pride in the quality of the service and the attention we pay to detail, and I am very happy to read that all our efforts are on the right track. We are looking forward to welcoming you back to make every effort to exceed your expectations. Sincerely,

About the Fiesta Americana Condesa Cancun - All Inclusive

Location Blvd. Kukulkan km 16.5, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • All food and beverages included
  • All land activities, and recreational facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite live performances included
  • Premium/non-domestic beverages not included
  • Laundry/dry cleaning services not included
  • Spa/beauty facilities and services not included
  • Taxes included
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • Minibar beverages - restrictions apply
  • Kids club included

Property Features

Fiesta Americana Condesa Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Fiesta Americana Condesa Cancun - All Inclusive like an outdoor pool and a children's pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free. This 4-star Cancun property is smoke free.

  • 507 guestrooms or units
  • 4 dining venues
  • Built in 1989
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Fiesta Americana Condesa Cancun - All Inclusive offers 507 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Restaurante Kambu - This buffet restaurant serves lunch only.

Kalmia Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Mexicano Restaurant - This restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.

Rosato Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Cevicheria - This bar specializes in Mexican cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

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You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.