Steps from the beach
A stay at this Zona Hotelera property places you within half a mile (1 km) of Aquaworld and 3 miles (5 km) of La Isla Shopping Mall. Cinemex La Isla Cancun is within 3 miles (5 km) and Puerto Cancun Marina Town Center is within 9 miles (15 km).
All-inclusive
A full-service spa, 10 restaurants, and 2 outdoor pools are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus. Relax with a drink at one of the 3 poolside bars and get perks like free WiFi.
5 Apr. 2024 by Sergio Valencia, General Manager
Thank you for sharing your detailed feedback with us, Cynthia. We sincerely apologize for the challenges you experienced during your stay. Regarding restaurant reservations, we understand the frustration of not being able to secure bookings at the desired restaurants. We are constantly working to improve our reservation system to better accommodate our guests' preferences.Regarding drink quality, we are disappointed to hear that you found the alcohol content to be lacking. We strive to provide high-quality beverages and will review our drink selection to ensure guest satisfaction.Additionally, we apologize for the lapses in housekeeping service and the inconvenience caused by the broken ice machine on your floor. Our housekeeping and maintenance teams will be alerted to address these issues promptly.Lastly, we share your concern about pool chair availability and will explore ways to prevent guests from monopolizing seating for extended periods. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance the guest experience. We hope to welcome you back in the future and provide you with a more enjoyable stay. Kindest regards,
11 Mar. 2024 by Sergio Valencia, General Manager
Thank you for your feedback, Michael! We're delighted to hear that you found our staff excellent. Providing exceptional service is a top priority for us, and we're thrilled that our team exceeded your expectations. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. Warm regards,
20 Feb. 2024 by Sergio Valencia, General Manager
Thank you for sharing your experience with us Andrew, although we're disappointed to learn that your stay did not meet your expectations. We apologize for any inconvenience caused by the travel plan presentation upon your arrival. Your feedback regarding this process will be reviewed to ensure a smoother and more transparent check-in experience for our guests.We regret to hear about the challenges you encountered with the availability of pool and beach chairs and the cancellation of entertainment activities. Please know that we take your feedback seriously, and we will work to address these issues to improve the overall guest experience.Regarding the music selection and audio quality, we will certainly review and adjust these aspects to better meet the preferences of our guests and enhance their enjoyment.We understand your concerns and appreciate your feedback. We hope for the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warmest regards,
13 Feb. 2024 by Sergio Valencia, General Manager
Thank you so much for your continued loyalty and for choosing Fiesta Americana Condesa Cancún for your recent trip, Robert! It's truly heartwarming to hear that you and your family had another fantastic experience with us, and we're thrilled to have had the opportunity to host you once again. We greatly appreciate your kind words regarding our food options, service, and beach amenities. It's wonderful to know that your children enjoyed their Christmas gift at our resort as well.We're delighted that you enjoyed the beach massages and that our staff, particularly Eligio and JJ, contributed to making your stay memorable. We'll be sure to pass along your compliments to them. It's always a pleasure to welcome back familiar faces like yours, and we're thrilled to hear that you're already looking forward to your next visit with friends. We can't wait to welcome you all back in a couple of weeks for another unforgettable stay. Safe travels until then!Kindest regards,
11 Jul. 2023 by Sergio Valencia, General Manager
Thank you very much for sharing this review of your recent stay with us.It is a pleasure to read that you enjoyed your stay and personalized service at Fiesta Americana Condesa Cancun.We take pride in the quality of the service and the attention we pay to detail, and I am very happy to read that all our efforts are on the right track.We are looking forward to welcoming you back to make every effort to exceed your expectations, Wendy.Sincerely.
22 Jul. 2023 by Sergio Valencia, General Manager
We really appreciate you taking the time to share your rating about your stay with us.It is a pleasure to know that you enjoyed your vacation at Fiesta Americana Condesa Cancun.We hope to see you back soon, Christie!Kind regards.
6 Jul. 2023 by Sergio Valencia, General Manager
Thank you very much for choosing us to enjoy an excellent vacation, Tanya.We are glad to be part of your great moments.We are waiting for you soon in this second home!Sincerely.
22 Feb. 2023 by Sergio Valencia, General Manager
Thank you for choosing Fiesta Americana Condesa Cancun as host for your vacation.We highly appreciate your preference and the time you have taken to share with us your experience.We are looking forward to welcoming you back very soon, Timothy!Kind regards.
8 Mar. 2023 by Sergio Valencia, General Manager
We appreciate the time you took to rate your recent stay, Debra.We are very happy to know that you generally enjoyed your experience with us.I hope you give us the opportunity to be your hosts again on your next vacation.Kind regards.
16 Jan. 2023 by Sergio Valencia, General Manager
I appreciate the time you have taken to provide the highest score.While I am happy to see you enjoyed, I understand that certain aspects of the Resort left to be desired.Thank you for sharing your comments, we sincerely hope to have the chance to be your hosts once again and show you the improvements we have made with your comments in mind, Tracy.Sincerely.
Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool, and a health club. A complete renovation of Fiesta Americana Condesa Cancun All Inclusive was completed in December 2019. This Cancun property is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Free valet parking , Parking (limited spaces)
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2019.
Kalmia - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Kambú - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open select days.
El Mexicano - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open select days.
Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open select days.
San Telmo - This fine-dining restaurant specializes in Argentinean cuisine and serves dinner only. Reservations are required. Open select days.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.
Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.