See all properties

Fiesta Americana Condesa Cancun All Inclusive

Choose dates to view prices

Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

9 restaurants; breakfast, lunch, dinner, and brunch served
Property video
9 restaurants; breakfast, lunch, dinner, and brunch served
4 bars/lounges, 3 poolside bars, swim-up bar
2 outdoor pools, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪3 min walk‬
  • Place, Oasis Arena
    ‪6 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Non Smoking, Garden View

Premium Room, 2 Double Beds, Non Smoking, Garden View

Premium Room, 2 Double Beds, Non Smoking, Garden View

8.2 out of 10
Very good
(129 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, Non Smoking, Sunset View

Lake view

Premium Room, 2 Double Beds, Non Smoking, Sunset View

8.2 out of 10
Very good
(39 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Beach/ocean view

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.4 out of 10
Very good
(39 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View

Beach/ocean view

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(53 reviews)
  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Non Smoking, Garden View

Premium Room, 1 King Bed, Non Smoking, Garden View | Garden view

Premium Room, 1 King Bed, Non Smoking, Garden View

8.6 out of 10
Excellent
(114 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Non Smoking, Sunset View

Lake view

Premium Room, 1 King Bed, Non Smoking, Sunset View

9.0 out of 10
Wonderful
(30 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Beach/ocean view

Premium Room, 1 King Bed, Non Smoking, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View

Premium Room, 1 King Bed, Non Smoking, Ocean View | View from room

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.8 out of 10
Excellent
(63 reviews)
  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 King Bed, Non Smoking (Master)

View from room

Premium Suite, 1 King Bed, Non Smoking (Master)

8.4 out of 10
Very good
(9 reviews)
  • Partial ocean view
  • 78 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed (with Plunge Pool)

Premium Room, 1 King Bed (with Plunge Pool) | Garden view

Premium Room, 1 King Bed (with Plunge Pool)

8.2 out of 10
Very good
(24 reviews)
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds (with Plunge Pool)

Premium Room, 2 Double Beds (with Plunge Pool) | Garden view

Premium Room, 2 Double Beds (with Plunge Pool)

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Suite

Beach/ocean view

Family Suite

  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for 2 Bedroom Master Suite

Terrace/patio

2 Bedroom Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 114 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds and 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Lake view

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

8.6 out of 10
Excellent
(4 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Lake view

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

8.0 out of 10
Very good
(7 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Beach/ocean view

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

  • Sea view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Beach/ocean view

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds (Serenity Ocean Front)

Beach/ocean view

Room, 2 Double Beds (Serenity Ocean Front)

  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Ocean View (Serenity)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Ocean View (Serenity)

  • Partial sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Suite (Serenity - Ocean Front)

Beach/ocean view

Suite (Serenity - Ocean Front)

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

You may also like

Ad
View from room

Hard Rock Hotel Cancun - All Inclusive

Zona Hotelera
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 1,648 reviews
The price is CA $498
CA $610 total
includes taxes & fees
Jun 2 - Jun 3
Hard Rock Hotel Cancun - All Inclusive

About the area

Cancun

Beachfront retreat .With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Kukulcan Plaza Shopping Mall. La Isla Shopping Mall is within 3 miles (5 km) and Teatro de Cancún is within 9 miles (15 km).

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Aquaworld - 3 min walk - 0.3 km
  • Oasis Arena - 6 min walk - 0.6 km
  • Maya Museum of Cancun - 13 min walk - 1.1 km
  • Iberostar Cancun Golf Course - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Tatish Restaurant - ‬3 min walk
  • ‪La Placita - ‬5 min walk
  • ‪Coffee & Me - ‬4 min walk
  • ‪Coyote Loco - ‬4 min walk
  • ‪Cevicheria Condesa - ‬4 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

4.5-star beachfront property near Aquaworld
Some rates at Fiesta Americana Condesa Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool, and a fitness center. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 507 guestrooms or units
  • 8 levels
  • 3 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 21600 sq ft of conference space
  • 2007 sq m of conference space
  • Built in 1989
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Miiluma Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Zona Hotelera
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.6 out of 5, Wonderful, 4,073 reviews
The price is CA $542
CA $663 total
includes taxes & fees
Jun 1 - Jun 2
Grand Fiesta Americana Coral Beach Cancun - All Inclusive

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 89 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free, per registered adult, when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.94 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Condesa Fiesta Americana

Cancun Fiesta Americana Condesa

Fiesta All Inclusive Cancun

Fiesta Americana Condesa

Fiesta Americana Condesa All Inclusive

Fiesta Americana Condesa All Inclusive Cancun

Fiesta Americana Condesa Cancun

Fiesta Americana Condesa Cancun All Inclusive

Fiesta Condesa

Fiesta Condesa Americana All Inclusive

Fiesta Americana Cancun

Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun

Fiesta Americana Condessa Cancun

Fiesta Americana Condesa All Inclusive All-inclusive property

Fiesta Americana Condessa Cancun

Fiesta Americana Cancun

Fiesta Americana Condesa All Inclusive Hotel

Fiesta Americana Condesa Cancun All Inclusive

Fiesta Americana Condesa All Inclusive

Hotel Fiesta Americana Condesa Cancun - All Inclusive Cancun

Hotel Fiesta Americana Condesa Cancun - All Inclusive

Fiesta Americana Condesa Cancun All Inclusive Hotel

Cancun Fiesta Americana Condesa Cancun - All Inclusive Hotel

Fiesta Americana Condesa Cancun - All Inclusive Cancun

Fiesta Americana Condesa Cancun All Inclusive Cancun

Frequently asked questions

How close is Fiesta Americana Condesa Cancun All Inclusive to the airport?

Fiesta Americana Condesa Cancun All Inclusive is 10.2 mi (16-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Fiesta Americana Condesa Cancun All Inclusive?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Fiesta Americana Condesa Cancun All Inclusive on Jun 12, 2026 start from CA $365, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fiesta Americana Condesa Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Fiesta Americana Condesa Cancun All Inclusive.

How close is Fiesta Americana Condesa Cancun All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Fiesta Americana Condesa Cancun All Inclusive offer free breakfast?

Fiesta Americana Condesa Cancun All Inclusive does not offer free breakfast.

Is there a casino at Fiesta Americana Condesa Cancun All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (17-min drive) and Dubai Palace Casino (20-min drive) are nearby.

What time is check-in at Fiesta Americana Condesa Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Fiesta Americana Condesa Cancun All Inclusive?

This property offers free self parking.

Does Fiesta Americana Condesa Cancun All Inclusive have a pool?

Fiesta Americana Condesa Cancun All Inclusive features 2 outdoor pools and a children's pool.

Does Fiesta Americana Condesa Cancun All Inclusive have a restaurant?

There are 9 onsite restaurants, offering options like international cuisine, ocean views, and a poolside location.

Does Fiesta Americana Condesa Cancun All Inclusive have a spa?

Pamper yourself with a day at Miiluma Spa, where you can enjoy hot stone massages, facials, and body treatments.

How close is Fiesta Americana Condesa Cancun All Inclusive to downtown Cancun?

Fiesta Americana Condesa Cancun All Inclusive is 1.3 mi away from Avenida Kukulkan.

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2446 out of 3926 reviews
Rating 8 - Good. 849 out of 3926 reviews
Rating 6 - Okay. 349 out of 3926 reviews
Rating 4 - Poor. 143 out of 3926 reviews
Rating 2 - Terrible. 139 out of 3926 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was disappointing that it was not entertainment after 10 pm and after 12 bar was closed. We are on vacations and we expected to have fun
Stayed 4 nights in Apr 2026

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to the Condesa over twenty times. We keep coming back because it’s comfortable, the staff is extremely friendly and they put in the effort to make your stay as positive as possible.
Stayed 4 nights in Apr 2026

8/10 Good

Quentin

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Great place will go back
Stayed 3 nights in Feb 2026

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing!!! Antonio who works at the little seafood restaurant down by the pools, and Marbella who works in the spa. Great, great service!!!!
Stayed 2 nights in Feb 2026

2/10 Terrible

Claudia

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pésimo servicio, acoso para unirte a un tipo time share, la comida 0 buena, los cuartos sucios los meseros, bartenders nada amables y los restaurantes 2,3 hrs para comer. Definitivamente no vuelvo perdida de tiempo y dinero
Stayed 4 nights in Feb 2026

6/10 Okay

Caroline

Travelled with family
Liked: Cleanliness
We had problems from the night we arrived. I had 2 rooms, 1 of which was a suite with a balcony and hot tub. When we arrived the hot tub wasn’t working, and the hotel was not able to fix it for the next day and a half. At that point, they switched us to a different suite but that hot tub didn’t work either, so we couldn’t use this amenity (for which I had paid a higher rate) for the first 3 days of our 6 day stay. Additionally, we found the restaurant selection somewhat spotty. The 2 formal restaurants had problems: one specializing in South American steak had such slow service that it took us 2 hours and 20 minutes to be served appetizers and main courses. At the other, which is Italian, one of the people in our family ordered a beef selection, which gave him intestinal distress for the next 18 hours. As for other parts of the property, there is a coffee spot which serves really terrific drinks, a great spa, and a lovely 2 level pool surrounded by a number of easy lunch options. The staff is attentive, helpful, and friendly. In fact, we had a contact for the suite named Maggy, who worked diligently to help us get all problems sorted out and got us 2 massages comped for the inconvenience. But to get a beach lounge chair in the shade, I had to get down to the beach before 6:30 in the morning on busy days in order to put our towels down to hold spots until after breakfast. To sum up, I’d suggest looking at other all- inclusives or be prepared for some ups and downs.
Stayed 6 nights in Feb 2026

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean resort, great food and very accommodating staff!
Stayed 7 nights in Feb 2026

10/10 Excellent

Amanda, Yelm

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous. Our suite was double booked so we did spend the first 4 nights in a lesser room but they upgraded our kids’ rooms and when we finally did get our suite, they upgraded that as well. The resort was fun and everyone was very accommodating.
Stayed 3 nights in Feb 2026

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Good fun
Stayed 4 nights in Feb 2026

10/10 Excellent

Herbert Brooks

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we thought that this was be best all-inclusinve resort we've stayed at in Cancun out of about 5 in the last 10 years. The beach was outstanding: blue water, very little seaweed, easy to get a lounge chair/spot. The pools were nice---also easy to get a spot; we liked that you didn't have to have reservations for the restaurants, but we never really had to wait on a table. And we never had a bad a meal---all 3 of the dinner places were great, and the lunch options & buffet room were alway good. The rooms were nice, the bathroom may have lacked a little privacy; the nightly entertainment was mediocre----one night, there was nothing. But there was usually a few things that were entertaining & well done. We almost never go back to the same place, but said next year we would consider coming back & inviting our son, daughter, & son in law.
Stayed 4 nights in Feb 2026

10/10 Excellent

Antoinette

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The suite was amazing and the staff was very helpful!
View from our suite
View from friends too
Beautiful at night
Love the views
Stayed 11 nights in Feb 2026

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 7 nights in Feb 2026

10/10 Excellent

Erick

Stayed 2 nights in Feb 2026

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
staff was AMAZING!! everything was so perfect, the spa is great, the lovely lady who shows you around was so kind to us and even helped us to the doctor when my daughter was feeling a bit sick. pools have amazing views. the lady who tired to sell us a membership to some club thing was a bit rude, but most of them are like that. food was not to our liking, but overall that was the only bad part everything else was great!!
Stayed 3 nights in Feb 2026

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and everything worked perfectly. The food was delicious and the restaurants did not require a reservation. The staff was courteous. The hotel was not overcrowded. Only would like the pool and beach to closer later….maybe 10pm.
Stayed 5 nights in Feb 2026

8/10 Good

Anand

Stayed 3 nights in Feb 2026

10/10 Excellent

Tsvetelina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and unexpectedly we had a butler which was not mentioned in the description while booking. His name is Chris and he went above and beyond to accommodate us! The hotel itself is very welcoming and staff is pleasant. The food is average but we didn't mind. We had a great time!
Stayed 3 nights in Feb 2026

10/10 Excellent

Elyse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Smaller resort, great staff and amazing beach!
Stayed 7 nights in Feb 2026

6/10 Okay

Danila

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Customer service isn't at the top of the list of priorities at this property. It isn't the staff in particular but it's the training and technology that is the issue. Check-in took almost an hour because the registration system requires photocopies of IDs and printing of agreements. The fire alarm went off at 5am two mornings in a row with no explanation or apology sent out. Service at the restaurants is minimal.
Stayed 3 nights in Feb 2026

10/10 Excellent

Delaina

Stayed 7 nights in Feb 2026

8/10 Good

Annabel

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Great staff but pool chairs are always taken.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome, resort was spotless!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Thomas More

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent room was great
Stayed 6 nights in Feb 2026

10/10 Excellent

LEE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great Staff, Service. Miranda.the guy at the entrance that hooked me up the Cabana...wow ..he is great. Took his time to explain everything. Will definitely return
Stayed 3 nights in Feb 2026