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Kempinski Hotel Cancún

5.0 star property
5-star luxury resort near Luxury Avenue Shopping Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun loungers
Exterior
Property amenity
1 bedroom, premium bedding, down comforters, minibar
Miscellaneous

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

View in a map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪16 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min drive‬
  • Place, Cancun Interactive Aquarium
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

Club Suite (Seaside)

  • 82 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Suite (Seaside)

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • 82 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Suite (Seafront)

  • 82 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Suite (Seafront)

  • 82 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room (Seafront)

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

  • 82 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

1 bedroom, premium bedding, down comforters, minibar

Presidential Suite

  • 229 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(32 reviews)
  • 41 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(11 reviews)
  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

8.4 out of 10
Very good
(5 reviews)
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Double Room (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil)

Suite (The Saasil)

  • 177 sq m
  • 3 bedrooms
  • Beach view
  • Sleeps 6
  • 3 King Beds

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About the area

Cancun

Beachfront retreat .With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Luxury Avenue Shopping Mall and 2 miles (3 km) of Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 miles (3 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 16 min walk - 1.4 km
  • La Isla Shopping Mall - 3 min drive - 1.8 km
  • Cancun Interactive Aquarium - 3 min drive - 1.8 km
  • Iberostar Cancun Golf Course - 4 min drive - 3.9 km
  • Delfines Beach - 5 min drive - 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪La Veranda - ‬9 min walk
  • ‪Club Bistro - ‬9 min walk
  • ‪Taboo Cancún - ‬6 min walk
  • ‪Nebbiolo - ‬5 min walk
  • ‪Porfirio's Cancún - ‬5 min walk

About this property

Kempinski Hotel Cancún

5-star luxury resort near Luxury Avenue Shopping Mall, connected to a shopping center
Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts, and a health club.

This 5-star Cancun resort is smoke free.

  • 1 building
  • 363 guestrooms or units
  • 9 levels
  • 6 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 290625 sq ft of conference space
  • 27000 sq m of conference space
  • Built in 1993
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (39 inches high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.75 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 559 out of 682 reviews
Rating 8 - Good. 66 out of 682 reviews
Rating 6 - Okay. 22 out of 682 reviews
Rating 4 - Poor. 10 out of 682 reviews
Rating 2 - Terrible. 25 out of 682 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leyanis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional hotel and a truly memorable stay. The service was outstanding from start to finish. I highly recommend this property to anyone seeking a top-tier experience.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful. Great service by all the staff. Good food.
Stayed 3 nights in Jun 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A property more for a family environment or the older crowd. We loved that it was classy, luxurious, and not trying to be trendy for a younger demographic. The staff was amazing and made us feel like we were special guests. The breakfast buffet was great. Only very small critique is the menu options for lunch and dinner were not very extensive, although everything we had was great.
Stayed 4 nights in Jun 2025

10/10 Excellent

Clay, Chester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay..
Stayed 4 nights in Mar 2025

10/10 Excellent

Katrina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Madalina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property,amazing staff!
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Charla

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Austin

Stayed 2 nights in Jun 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Lovely room. Hotel is right on the beach with a great pool area. Great breakfast
Stayed 1 night in Feb 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Located right in the hotel zone. Great customer service. Nice and clean.
Stayed 7 nights in Apr 2025

8/10 Good

Christopher

Stayed 3 nights in May 2025

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Stayed 1 night in May 2025

6/10 Okay

ARTIUM

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great service and beach but not worth the money

Overall experience was average. The price we paid wasn’t worth the money. The hotel is a bit outdated and needs a hefty lift in the amenities side. The room was old and the windows were with smudges, the drawers besides the bad and the TV had some kind of bugs inside. The breakfast can be better with a more vast variety of food (I am comparing to the same amount of money in a resort breakfast in playa del carmen we paid - you get a check every meal). The service is amazing, the beach as well, though a thorough cleaning is needed when there are algae in the sea. The staff is very welcoming, polite and attentive to all needs.
Stayed 3 nights in May 2025

8/10 Good

Gerhard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very good and the staff, with some notable exceptions, were extremely friendly and professional. The front desk staff left a lot to be desired. We posed several questions and never received any replies, or wholly inadequate and unresponsive ones. Food options were EXTEREMLY limited, and not worth the charges. By the end of our 15 day stay I could recount the precise order and contents of the breakfast "buffet", and the so-called Sunday brunch simply added one or two items. I highly recommend that the property consider having more varied options, including a dinner buffet (more varied than the breakfast buffet, hopefully) and that two "high end" restaurants, both of which were almost completely devoid of patrons most nights, are a waste of space. Finally, in an age of high speed internet and satellite TV options, the internet in our room was abysmal. We asked for some attention to this, as my wife is a digital artist and needed functioning high speed internet to work, but the response was deafening in its silence. As for TV, which we only accessed in the evening for a few hours, the guide was not in anyway connected to the actual channels, and watching Mexican wrestling, second or third division soccer, or ancient NFL reruns, was a disappointment and quite laughable. My wife and I have travelled extensively throughout the world and stayed at Hotels with the same claim to luxury as this one. The amount we spent here was not close to worth our dollars.
Stayed 15 nights in May 2025

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Christopher, toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and lovely staff! (Reuben the concierge was excellent). Highly recommend.
Stayed 3 nights in May 2025

10/10 Excellent

Melvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been in Cancun and this is my first time that I felt very comfortable, the service and staff was excellent, the property is well maintained. The amenities were top-notch, and every detail seemed to be thoughtfully considered. The location was perfect, with easy access to the beach and local attractions. Each morning, I enjoyed a delicious breakfast that set the tone for a fantastic day. The staff went above and beyond to ensure that all my needs were met, making my stay truly memorable. I can't wait to return and experience the same exceptional hospitality again.
Stayed 2 nights in May 2025

10/10 Excellent

Eder, Naples

Stayed 3 nights in Apr 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2025

10/10 Excellent

mathew, redfern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely grand old school hotel, the staff were exceptionally friendly and helpful. great pool and gym. beautiful lobby. the rooms and decor in other areas are elegant but perhaps starting to look a little dated and tired. It would be spectacular with a more contemporary refurb. the restaurants onsite are a little overpriced and uninviting. overall a great hotel experience.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very friendly and attentive staff
Stayed 1 night in May 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is truly amazing. I would go back just for the service they provide.
Stayed 4 nights in Apr 2025