"The staff are very friendly and respectful and welcoming. The grounds were clean and beautiful. The American breakfast is excellent. The cabanas and s
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With a stay at this Zona Hotelera aparthotel, you'll be within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 3 miles (5 km) of Delfines Beach. Also, Cancún Underwater Museum (Punta Nizuc) is within half a mile (1 km) and Ventura Park Cancun is within 3 miles (5 km).
Luxury amenities
This luxury aparthotel features a private beach, a full-service spa, and 6 restaurants. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Free Internet, soaking tubs
The 274 soundproofed apartments offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include balconies, deep soaking bathtubs, and flat-screen TVs with satellite channels.
Nizuc Resort and Spa ratings based on 13 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Nizuc Resort and Spa
Everyone (8)Couples (2)Family (2)
4 out of 5
The staff are very friendly and respectful and welcoming. The grounds were clean and beautiful. The American breakfast is excellent. The cabanas and staff were much needed on my vacation. The gym is clean and while you run on treadmill, you overlook the canopy tree top towards the water.
Lovely free standing bathtub with bath salts. Bose Bluetooth speaker in room was nice as I enjoyed the patio and view.
Harry’s steakhouse and Porfirio’s were better dinner options and 10mins away from the hotel.
What could be improved:
It would be great if they had more staff to check folks in to avoid a line.
The beds are concave which made me feel like I was laying in a sunken mattress mold. They need to be flipped over or replaced, pillows are too thick for my likening.
Covid test was $100, which is quite expensive.
The property had a lot of beach access and the Infiniti pools were relaxing.
Posted by Kim on 5 Feb. 2022
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Comment from Hotel Management
8 Feb. 2022
by Mariana Echanove Director of Sales
Dear Guest,
Thank you very much for sharing your comments, which always help us to improve our service. This review has been shared with our management.
We hope to have the opportunity to host you in the future in your new home away from home.
Kind regards,
5 out of 5
Posted by a verified traveller on 13 Jul. 2021
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Comment from Hotel Management
24 Jul. 2021
by Mariana Echanove
Thank you very much for sharing your comments with us. We are glad to learn that you enjoyed your stay. We hope to see you soon in our little paradise.
Kind regards
5 out of 5
Posted by a verified traveller on 7 Dec. 2020
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5 out of 5
Nizuc was the perfect retreat for our 11 year anniversary. We were treated like royalty upon arrival and the duration of our stay. The service experience was impeccable. From check in to fine dining experience. Daniel in room service was phenomenal. The hotel sits in a very private location, calm water and the most amazing and genuine staff. The manager even came to introduce himself. We will be renewing our vows in 2022 and certainly will bring our entire family back here to experience the love and energy and peace here!
Thank you to the entire team at Nizuc. It truly is an amazing experience.
Posted by DeeTeague, from Texas on 2 Jul. 2020
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4 out of 5
Top rated service.
The only draw back is the beach is too marshy and hard to swim in.
Posted by a verified traveller on 5 Feb. 2020
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Comment from Hotel Management
8 Feb. 2020
by ME
Thank you for posting your review. We hope to see you again in the near future in our little paradise
Kind regards
5 out of 5
Everything was nice and their staff was pleasant however I didn't expect to pay for breakfast as many if not all hotels and resorts offer breakfast free of charge. I wish someone would've inform me before.
Posted by a verified traveller on 31 Oct. 2019
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Comment from Hotel Management
28 Jan. 2020
by ME
Dear Guest
Thank you very much for your review.
We are happy to learn that you enjoyed your stay overall
Kind regards
5 out of 5
The staff do an exceptional job of providing great service without being intrusive. This was our second stay at the property and they've only upped their game. We will absolutely stay here again on our next trip to Cancun.
Posted by Bac, from Dallas, TX on 15 Oct. 2019
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Comment from Hotel Management
28 Jan. 2020
by ME
Thank you for your review. We are delighted to know that you enjoyed your stay
Kind regards
5 out of 5
Posted by a verified traveller on 15 Jun. 2019
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Comment from Hotel Management
18 Jun. 2019
by Jaime Jaramillo, Managing Director
Thank you so much for your review!
5 out of 5
This property was amazing! Would highly recommend! a++! Took myself and my daughter. Food, staff, spa and facuilties were truly incredible. Best experience. It felt luxurious with a down to earth friendly staff that felt like they all really enjoy their jobs and really want you to have the best experience. This is rare to find these days!
Posted by Kristina, from California on 20 Apr. 2019
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Comment from Hotel Management
13 May 2019
by Nizuc Resort & Spa
Thank you for sharing your experience at NIZUC Resort & Spa. We are happy to hear that you enjoyed our facilities and the service provided.
We hope to welcome you again in the near future.
5 out of 5
Wonderful resort, quiet and relaxing. Employees were very responsive to your every need.
Posted by Jason, from Castle Rock, CO on 8 Aug. 2018
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Comment from Hotel Management
13 Aug. 2018
by Jaime Jaramillo General Manager
Dear Jason,
Thank you so much for sharing your opinion about NIZUC Resort & Spa.
We really appreciate your kind words and hope to welcome you again very soon.
Please receive my kindest regards,
Simply walk outside to feel the sun on your face at the sand beach. At Nizuc Resort and Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury aparthotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available. Smoking is allowed in designated areas at this 5-star Cancun aparthotel.
274 guestrooms or units
6 dining venues
2 bars by the pool
4 bars or lounges
8234 sq ft of conference space
765 sq m of conference space
Built in 2013
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
ATM
Bellhop
Elevator
Smoking in designated areas
Bar on the beach
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Free long-term parking
, Free self parking
Transport
Property shuttles: Airport shuttle
Parking: Free self parking and extended parking
Room Amenities
Nizuc Resort and Spa offers 274 accommodations with iPod docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 47-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Private balcony
Select Comfort beds
Deep soaking tub
Minibar
IPod dock
In-room dining (limited hours)
Flat-screen television
Satellite channels
Movies for purchase
Espresso maker
Egyptian cotton linens
Hypo-allergenic bedding
Separate shower and tub
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.
Cafe de la Playa - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast only.
Ramona - Overlooking the ocean, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ni - Overlooking the ocean, this seafood restaurant specializes in Peruvian cuisine and serves lunch and light fare. Open daily.
La Punta Lounge and Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Terra Nostra - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 18
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Thai massage
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 12 years old and younger stay free when using existing bedding.
Free cribs (infant beds)!
Pet Policy
Pets: MXN 3055 per pet, per stay
Only dogs are allowed
Maximum 1 per room (weight limit: 26 lbs)
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
Service animals not allowed
Debit cards not accepted
Staffed front desk
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Reservations are required for onsite COVID-19 testing
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: MXN 915 for adults and MXN 457.50 for children (approximately)
Pet fee: MXN 3055 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Nizuc
Nizuc Cancun
Nizuc Resort
Nizuc Resort Cancun
Nizuc Resort Spa
Nizuc Resort Spa
Nizuc Resort and Spa Cancun
Nizuc Resort and Spa Aparthotel
Nizuc Resort and Spa Aparthotel Cancun
You should know
Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
