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Krystal Cancun

3.5-star property
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, QROO 1-855-887-0424
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3.2 out of 5
See all 63 Travelocity Reviews

"the excellent service of the hotel and location.....BEAUTIFUL HOTEL " More

By a verified traveller on Fri 15 Nov 2019

Points Of Interest

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Hotel Description

3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center

On the beach

Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Punta Sur and Aquaworld are also within 6 miles (10 km).

Poolside dining

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free resort. Enjoy a day at the beach surfing, or relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Fireplaces, free WiFi

Boasting fireplaces, the 502 guestrooms also offer free WiFi and 24-hour room service. Other amenities include minibars, rainfall showerheads, and plasma TVs with cable channels.

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$227* Per night/room 11 Jun. - 12 Jun.

Deluxe Room, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romantic Room, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Krystal Cancun ratings based on 63 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Krystal Cancun

Everyone (22) Couples (2) Family (5)
5 out of 5
the excellent service of the hotel and location.....BEAUTIFUL HOTEL

Posted by on 15 Nov. 2019

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Comment from Hotel Management

21 Nov. 2019 by General manager

Dear guest Thank you very much for your kind comments, Kind regards

1 out of 5
The outside grounds were beautiful and kept. The The staff was nice, and friendly with the exception of the older gentleman who gave out pool towels. The old tower could really use some cleaning and remodeling.

Posted by , from Lawrenceville, GA on 3 Nov. 2019

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Comment from Hotel Management

3 Nov. 2019 by General manager

Dear guest, we are sorry that you had that experience, we have already discussed the topic mentioned in the towel place, we will take into account the comment of the tower and work on it.Your opinion is extremely important, we apologize for not meeting your expectations. Best regards

1 out of 5
One elevator for almost 140 roots it’s in acceptable you have to wait minimum half an hour each time you go to the room The place smells very bad with the chemicals for the Karoutchi bag I am a guy or her blood pressure problem with the heart It’s very very bad not acceptable

Posted by on 3 Oct. 2019

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Comment from Hotel Management

12 Oct. 2019 by General manager

Dear guest, we apologize about the issue with the elevator, we are working on it the best way possible. Kind regards

2 out of 5
Not a good experience with this trip unfortunately. Booked the Krystal all inclusive, when we got to the hotel we had been informed we only booked the room and everything else had to be paid for such as food drinks ect. Even though it is advertised all over the site it is indeed all inclusive! We called travelocity our first day of our tip just to be on the phone for hours being passed to other representatives that Accomplished nothing, and had said they would call me back and never did. Lost a day of my trip because of poor service with travelocity representatives and with false advertising.

Posted by on 8 Aug. 2019

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4 out of 5
The view that we saw every morning and the pool were amazing

Posted by on 27 Jun. 2019

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Comment from Hotel Management

30 Jun. 2019 by Gerente general

Dear guest, thank you very much for your kind comments, we hope to see yopu back soon at Krystal Cancún. Best regards

3 out of 5
We stayed 5 nights. It looked like the floor hadn't been cleaned the whole time there. I thought it was really cheap of the hotel to not give you a couple of packs of coffee for your room. Other than that it was pretty decent.

Posted by , from Cincinnati on 18 Jun. 2019

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Comment from Hotel Management

20 Jun. 2019 by Quality manager

Dear guest, we apprecite your kind comments, we will take your comments into considerations, your opinion is very important. Best regards

4 out of 5
I liked the ocean right outside Massage services Friendly helpful restaurant waiters Did not like Front desk continues to assist checkins before guests needs for lockout key and arrangeing departure Almost getting robbed by 3-4 big guys directly in front of hotel at atm because indoor 1never worked? No boogie board after 3pm seriously?never was able to use 1 People asking for a tip??? Dont take SELVATICA zipline they rush u thru and didnt tell me was a break on the last one(rollercoaster)-they tellme to squeeze something seconds before i crash iat end?whole time felt unsafe and they ask for tips and take 20 photos of u and try to sell them 1 for 30$-all-80$!?still trying to bypass and download DO NOT GOTO ISLAND ISLA MUJUERES Not what i payed for at all?they let me get on a cataraman with all itallians?not my group Over an hr at island to dock Too many boats Eat by myself then assigned new boat that takes us away from shore stops boat and says "this is the most beutiful part of the island?that everyone new it wasnt because we saw better comeing in?now swim he said In the wavy ocean was hard to swim w salt water literally drowning us U had to swim for your life Then w tons of non smileing tourists sitting waiting for thier boats so they dont get left on this sketchy island We are told we can shop at 2 tiny shops A diamond store and local 1 Ride a scooter or beatup golfcart in a 20mn circle We never went flying in the air similar to parasailing did not snorkel?n0 7hrs!??

Posted by , from St louis Mo on 17 Apr. 2019

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2 out of 5
They "didn't have" my reservation and so I had to pull up my confirmation and present documentation to prove it. I was treated like crud at check in.

Posted by on 2 Mar. 2019

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2 out of 5
Properly staff were unpleasant and unfriendly. Customer service was awful. No beach or pool attendants, very few pool chairs. Bed linens were not fresh daily. Sheets were moved around and make up stains visible on bottom of sheets from the day before. No washcloths upon checking in. Broken safe. Awful service. I’d never stay here again or refer anyone.

Posted by , from New York on 19 Feb. 2019

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4 out of 5
Great location on the beach. Nice hotel but needs some maintenance.

Posted by on 1 Feb. 2019

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About the Krystal Cancun

Location Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, QROO 77500

All-inclusive Details

  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Public spaces have free WiFi. There's an onsite business center. There are 5 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis. This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 2 dining venues
  • 4 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.9 km / 14.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Krystal Cancun offers 502 accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Krystal Cancun

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No pets or service animals allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.