"I stayed in this hotel recently for 8 days, the stuff was very nice, especially ivon Baez in concierge helped us a lot from tour booking to my son bei ... " More

By a verified traveller on Mon 23 Jul 2018

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Hotel Description

3.5-star beachfront resort near La Isla Shopping Mall

On the beach

Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Aquaworld and El Rey Ruins are also within 6 miles (10 km).

Poolside dining

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free resort. Enjoy a day at the beach surfing, or relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.


Boasting fireplaces, the 502 guestrooms also offer 24-hour room service and plasma TVs. Minibars, rainfall showerheads, and coffee/tea makers are also available.

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$151 per night

Deluxe Room, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romantic Room, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Krystal Cancun ratings based on 57 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Krystal Cancun

Everyone (22) Couples (1) Family (2)
4 out of 5
I liked the ocean right outside Massage services Friendly helpful restaurant waiters Did not like Front desk continues to assist checkins before guests needs for lockout key and arrangeing departure Almost getting robbed by 3-4 big guys directly in front of hotel at atm because indoor 1never worked? No boogie board after 3pm seriously?never was able to use 1 People asking for a tip??? Dont take SELVATICA zipline they rush u thru and didnt tell me was a break on the last one(rollercoaster)-they tellme to squeeze something seconds before i crash iat end?whole time felt unsafe and they ask for tips and take 20 photos of u and try to sell them 1 for 30$-all-80$!?still trying to bypass and download DO NOT GOTO ISLAND ISLA MUJUERES Not what i payed for at all?they let me get on a cataraman with all itallians?not my group Over an hr at island to dock Too many boats Eat by myself then assigned new boat that takes us away from shore stops boat and says "this is the most beutiful part of the island?that everyone new it wasnt because we saw better comeing in?now swim he said In the wavy ocean was hard to swim w salt water literally drowning us U had to swim for your life Then w tons of non smileing tourists sitting waiting for thier boats so they dont get left on this sketchy island We are told we can shop at 2 tiny shops A diamond store and local 1 Ride a scooter or beatup golfcart in a 20mn circle We never went flying in the air similar to parasailing did not snorkel?n0 7hrs!??

Posted by , from St louis Mo on 17 Apr. 2019

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2 out of 5
They "didn't have" my reservation and so I had to pull up my confirmation and present documentation to prove it. I was treated like crud at check in.

Posted by on 2 Mar. 2019

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2 out of 5
Properly staff were unpleasant and unfriendly. Customer service was awful. No beach or pool attendants, very few pool chairs. Bed linens were not fresh daily. Sheets were moved around and make up stains visible on bottom of sheets from the day before. No washcloths upon checking in. Broken safe. Awful service. I’d never stay here again or refer anyone.

Posted by , from New York on 19 Feb. 2019

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4 out of 5
Great location on the beach. Nice hotel but needs some maintenance.

Posted by on 1 Feb. 2019

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4 out of 5
Nice room with an exvellent ocean view. However it was verry difficult to get room service. After trying for almost an hour, i went downstairs to order it.

Posted by on 3 Jan. 2019

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4 out of 5
Hotel is kind of old. However its right by the beach with plenty of amneties and within walking distance to night clubs and shopping. I opted not to get the all inclusive deal and I was surprised that the hotel billed me for one bottle water and coffee in my room which is pretty much complimentary even in the cheapest hotels. When I asked the staff about the additional charge her response was, " well, you are in Mexico and Mexico is a poor country." I believe that was a poor excuse for not giving at least one free bottle of water.

Posted by , from Texas on 1 Nov. 2018

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1 out of 5
Stuff rude and impolite Food not that great Hours of pool and gym not that great Housekeeping not that great.

Posted by , from Boston, ma USA on 23 Sep. 2018

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5 out of 5

I stayed in this hotel recently for 8 days, the stuff was very nice, especially ivon Baez in concierge helped us a lot from tour booking to my son being sick and giving direction to places we needed to go. She had very nice personality and very kind and also helpful throughout my whole trip. I am looking foreword to come to this hotel again. The view was amazing and also the breakfast buffet was excellent. The hotel had very good location close to everything. Overall loved it

Posted by , from california on 23 Jul. 2018

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4 out of 5
Great location to lots of restaurants, clubs, and shopping.

Posted by on 13 Jul. 2018

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Comment from Hotel Management

18 Jul. 2018 by Guest service manager

Dear guest, we appreciate your comments, and in the same way for sharing your pleasant experience. We look forward to seeing you soon at Krystal Cancun. Best regards.

4 out of 5
Great beach good location to the clubs. Walk to all the action.

Posted by on 13 Apr. 2018

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All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Limited meals offered through room service
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included

Property Features

Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is free in public spaces. There's an onsite business center. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Self parking and valet parking are free. This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 2 dining venues
  • 4 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site


Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.7 km / 14.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and laptop-compatible safes. 32-inch plasma televisions come with premium cable channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.


  • Pets and service animals are not allowed at Krystal Cancun


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed


Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.35 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Cancun Resort
  • Krystal Resort
  • Krystal Cancun Hotel Cancun
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.