Standard Room, 2 Double Beds, City View
Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$151 per night
ADVERTISING SPONSORED LISTING
Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A,
Cancun,
QROO
1-855-887-0424
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Krystal Cancun
3.5 out of 5.0
"I stayed in this hotel recently for 8 days, the stuff was very nice, especially ivon Baez in concierge helped us a lot from tour booking to my son bei ... " More
Points Of Interest
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Hotel Description
On the beach
Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Aquaworld and El Rey Ruins are also within 6 miles (10 km).
Poolside dining
A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free resort. Enjoy a day at the beach surfing, or relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.
Fireplaces
Boasting fireplaces, the 502 guestrooms also offer 24-hour room service and plasma TVs. Minibars, rainfall showerheads, and coffee/tea makers are also available.
Krystal Cancun ratings based on 57 Verified Reviews
Room cleanliness
3.5 out of 5.0
Service & staff
3.5 out of 5.0
Room comfort
3.5 out of 5.0
Hotel condition
3.0 out of 5.0
Guest reviews for Krystal Cancun
I liked the ocean right outside
Massage services
Friendly helpful restaurant waiters
Did not like Front desk continues to assist checkins before guests needs for lockout key and arrangeing departure
Almost getting robbed by 3-4 big guys directly in front of hotel at atm because indoor 1never worked?
No boogie board after 3pm seriously?never was able to use 1
People asking for a tip???
Dont take SELVATICA zipline they rush u thru and didnt tell me was a break on the last one(rollercoaster)-they tellme to squeeze something seconds before i crash iat end?whole time felt unsafe and they ask for tips and take 20 photos of u and try to sell them 1 for 30$-all-80$!?still trying to bypass and download
DO NOT GOTO ISLAND ISLA MUJUERES
Not what i payed for at all?they let me get on a cataraman with all itallians?not my group
Over an hr at island to dock
Too many boats
Eat by myself then assigned new boat that takes us away from shore stops boat and says "this is the most beutiful part of the island?that everyone new it wasnt because we saw better comeing in?now swim he said
In the wavy ocean was hard to swim w salt water literally drowning us
U had to swim for your life
Then w tons of non smileing tourists sitting waiting for thier boats so they dont get left on this sketchy island
We are told we can shop at 2 tiny shops
A diamond store and local 1
Ride a scooter or beatup golfcart in a 20mn circle
We never went flying in the air similar to parasailing did not snorkel?n0 7hrs!??
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They "didn't have" my reservation and so I had to pull up my confirmation and present documentation to prove it. I was treated like crud at check in.
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Properly staff were unpleasant and unfriendly. Customer service was awful. No beach or pool attendants, very few pool chairs. Bed linens were not fresh daily. Sheets were moved around and make up stains visible on bottom of sheets from the day before. No washcloths upon checking in. Broken safe. Awful service. I’d never stay here again or refer anyone.
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Great location on the beach. Nice hotel but needs some maintenance.
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Nice room with an exvellent ocean view. However it was verry difficult to get room service. After trying for almost an hour, i went downstairs to order it.
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Hotel is kind of old. However its right by the beach with plenty of amneties and within walking distance to night clubs and shopping. I opted not to get the all inclusive deal and I was surprised that the hotel billed me for one bottle water and coffee in my room which is pretty much complimentary even in the cheapest hotels. When I asked the staff about the additional charge her response was, " well, you are in Mexico and Mexico is a poor country." I believe that was a poor excuse for not giving at least one free bottle of water.
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Stuff rude and impolite
Food not that great
Hours of pool and gym not that great
Housekeeping not that great.
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I stayed in this hotel recently for 8 days, the stuff was very nice, especially ivon Baez in concierge helped us a lot from tour booking to my son being sick and giving direction to places we needed to go. She had very nice personality and very kind and also helpful throughout my whole trip. I am looking foreword to come to this hotel again. The view was amazing and also the breakfast buffet was excellent. The hotel had very good location close to everything. Overall loved it
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Great location to lots of restaurants, clubs, and shopping.
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Comment from Hotel Management
18 Jul. 2018 by Guest service manager
Dear guest, we appreciate your comments, and in the same way for sharing your pleasant experience. We look forward to seeing you soon at Krystal Cancun. Best regards.
Great beach good location to the clubs. Walk to all the action.
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About the Krystal Cancun
Location Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, QROO 77500All-inclusive Details
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Premium/non-domestic beverages not included
- Fitness facilities included
- Premium food items not included
- Laundry/dry cleaning services not included
- Childcare not included
- Scuba diving excursions not included
- Snorkeling excursions not included
- Limited meals offered through room service
- Scuba diving certification not included
- All available beverages included
- Motorized water sports not included
- Spa/beauty facilities and services not included
- Surcharge for room service
- Activities/services from independent operators not included
- Offsite tours not included
- Minibar not included
- Scuba diving lessons not included
- Gratuities included
- Minibar beverages - restrictions apply
- Additional gratuities accepted
- Food and beverage restrictions apply
- One or more venues limit dining availability
- One or more venues limit beverages
- Surcharge for premium food items
- Surcharge for premium or imported alcoholic beverages
- Surcharge for bottled wine
- All non-motorized water sports included
Property Features
Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is free in public spaces. There's an onsite business center. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Self parking and valet parking are free. This 3.5-star Cancun resort is smoke free.
- 502 guestrooms or units
- 8 levels
- 4 buildings
- 2 dining venues
- 4 bars or lounges
- Bar by the pool
- Swim-up bar
- Coffee shop
- Kid's club (free)
- Childcare (surcharge)
- Towels for the beach
- Umbrellas for the beach
- Business facilities
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Concierge
- Wedding services available
- Garden
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Television in lobby
- Onsite shopping
- Elevator
- No smoking on site
Family Friendly Amenities
- Family Property
- Outdoor pool
- Children's pool
- Free WiFi
- Children's club (free)
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
Internet
Available in some public areas: Free WiFi
Parking
Free self parking , Free valet parking
Transport
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.7 km / 14.7 mi)
- Parking: Free valet parking and self parking
Room Amenities
Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and laptop-compatible safes. 32-inch plasma televisions come with premium cable channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
- Fireplace
- Minibar
- In-room dining (24 hours)
- Plasma television
- Cable channels
- Premium channels
- Movies for purchase
- Coffee maker
- Shower
- Rainfall showerhead
- Housekeeping (daily)
- Childcare in room (surcharge)
- Massage in room (surcharge)
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
El Mortero - This theme restaurant specializes in Mexican cuisine.
Las Velas - This restaurant is located by the pool.
Aquamarina - Onsite restaurant.
La Fisheria - Onsite seafood restaurant.
24-hour room service is available.
Spa Services
- Number of treatment rooms 2
- Manicures and pedicures
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Massages
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is 21
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children are welcome.
Pets
- Pets and service animals are not allowed at Krystal Cancun
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No pets or service animals allowed
Fees
Guests will be asked to pay the following charges at the property:
- Sanitation services: MXN 25.35 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: MXN 230 per person (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Krystal Cancun Resort
- Krystal Resort
- Krystal Cancun Hotel Cancun
- Nh Hotels Cancun
- Krystal Hotel Cancun
- Nh Krystal Cancun Hotel
- Nh Krystal Hotel Cancun
You should know
- Registered guests are the only ones allowed to be in guestrooms.
- Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
- Pets and service animals are not allowed on site.
