See all properties

Krystal Cancun

3.5 star property
3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun

View from room
Outdoor pool, sun loungers
Lobby
View from room
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, minibar, in-room safe, blackout drapes

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

1 bedroom, minibar, in-room safe, blackout drapes

Club Room, 1 King Bed, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
4 outdoor pools, free cabanas, pool umbrellas

The Westin Resort & Spa, Cancun

Zona Hotelera
  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.2 out of 5, Very good, 1,964 reviews
The price is CA $132
CA $165 total
includes taxes & fees
Jun 22 - Jun 23
The Westin Resort & Spa, Cancun

About the area

Cancun

On the beach.A stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and 6 miles (10 km) of Aquaworld. El Rey Ruins is within 6 miles (10 km) and Plaza Las Americas is within 9 miles (15 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 5 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 7 min drive - 3.9 km
  • Hotel Zone Beaches - 8 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center
Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, 1,741 reviews
Emporio Cancun Optional All Inclusive

Property amenities

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • Elevator (36 inch wide door)

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 561 out of 1391 reviews
Rating 8 - Good. 313 out of 1391 reviews
Rating 6 - Okay. 215 out of 1391 reviews
Rating 4 - Poor. 131 out of 1391 reviews
Rating 2 - Terrible. 171 out of 1391 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Kim Alexis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great walkability to all the towns excitement. The hotel was clean and as expected. They never cleaned the room, I’m not sure if that’s just how this hotel is… No room attendant, we had to call for towels and toilet tissue and never received any. We just ended up buying tissue from the store. Other than that the rooms were clean and neat. The bath water was nice and hot, however the water kinda had this smell to it. It was weird but something I couldn’t help but notice.
Stayed 3 nights in Mar 2025

10/10 Excellent

Antenah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for all the amenities, walking distance to restaurants, bars, and shops. Although the food and drinks were a bit pricey nevertheless it’s great location to the beach and great customer service despite some language barrier at times.
Stayed 6 nights in Feb 2025

6/10 Okay

Brandi

It's nice that you can get in the water at this hotel, however they allow to many spring breakers, we left early
Stayed 5 nights in Mar 2025

8/10 Good

Alfredo

Stayed 5 nights in Feb 2025

4/10 Poor

Sandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In need of serious renovations. Shower water was orange and tub didn't drain. Room smelled moldy. Bartend staff could have been more helpful. Wouldn't stay again. Location was its only perk.
Stayed 1 night in Mar 2025

10/10 Excellent

yesi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beaches
Stayed 7 nights in Feb 2025

10/10 Excellent

Donn

Stayed 9 nights in Dec 2024

8/10 Good

Andres

Liked: Staff & service, room comfort

Muy agradecidos, volveremos.

Muy buena estadía, en especial porque reservamos un día antes y nos aceptaron. Excelente servicio y muy bonito hotel. Cosas para mejorar sería el aire del cuarto que no enfriaba mucho y recepción que hay que estar formados mucho tiempo para hacer check in o check out. Fuera de eso disfrutamos mucho nuestra luna de miel y definitivamente volveremos con un mejor plan y con más tiempo para aprovechar el lujo de Krystal Cancún. Muy agradecidos por la botella de champagne que nos regalaron por nuestra recién boda.
Stayed 2 nights in Mar 2025

8/10 Good

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels were old. The bathroom needs renovation.
Stayed 1 night in Mar 2025

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel and the customer service was great.
Stayed 3 nights in Feb 2025

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent for the price of beach view non-inclusive

We stayed for 9 nights NON-INCLUSIVE. Hotel was clean, staff was super friendly, room/bed was comfortable. There was construction going on outside, which happened to be right outside our room. No mention of that on the website. That was a bit disappointing. the wifi was spotty and not the best but also not the worst. The beach/pool chairs are super uncomfortable. They do not sit up completely straight nor do they lay down completely flat. I found them uncomfortable. Because we were not ALL INCLUSIVE, we weren't given a bottle of water every day. We've stayed at other resorts non inclusive and bottled water was given once a day. For the price of the hotel, you would think they could spend $3 on a bottle of water each day. The hotel is located right on the "party zone" of cancun. Most nights it was quiet by 11pm, but on Thursday night the local night club music was blasting until 3am. But only on Thursday night. Housekeeping had inconsistencies with towels. Some days we would get two clean towels, but no face towel. One day we got one towel. No bathmat or towel to put on the floor every day and the floor was slippery when wet. Very inconsistent with what we were given for some reason. For the price I would stay here again as the beach view is fantastic, but I wouldn't rate it as a 5-star hotel.
Stayed 8 nights in Feb 2025

6/10 Okay

Ishmael

Stayed 1 night in Feb 2025

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

8/10 Good

natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great and clean with a beautiful view. The staff was super nice. I gave 4, just because the party vibe of the hotel zone is not for me
Stayed 1 night in Feb 2025

6/10 Okay

Gilda Margarita

Disliked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Clean but expensive, needs a renovation.

Clean hotel with a great location, but rather overpriced for the condition of the rooms. Worn around the edges, old, soft saggy mattresses, scuffs and dents everywhere. Bathroom fixtures falling apart. In need of a renovation. You are paying for the location, not the condition of the room.
Stayed 3 nights in Feb 2025

2/10 Terrible

Grako, hartsdale

Disliked: Cleanliness, amenities, property conditions & facilities
Took 40 minutes in line to check in, place is not really tidy and rooms are dated, staff is friendly, careful when you pay by Expedia, I'm having issues cause they are saying is not paid. Went to front desk to show all receipts I'm just staying one night but will not recommend it for more days
Stayed 1 night in Feb 2025

10/10 Excellent

Tequila N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property ocean view room is the best.
Stayed 2 nights in Feb 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Music from down the street is loud sometimes. Bartenders in main lobby are not very friendly. The wait staff by the pool and by the beach are amazing. Shout out to Dulce and Juan for making us feel so welcome!
Stayed 5 nights in Feb 2025

2/10 Terrible

yesenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very run down.
Stayed 6 nights in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff was very friendly and the room was very clean. I didn’t like that I was unable to make a reservation for dinner to any of the restaurants
Stayed 1 night in Feb 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service
Was fun
Stayed 1 night in Feb 2025

4/10 Poor

Hernan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Took 45min just to check in. Had no hot water on my last day, they called my room at 8am to offer coupons for activities.
Stayed 2 nights in Feb 2025

6/10 Okay

Tracy

Travelled with partner
Disliked: Property conditions & facilities
The room was run down and in need of significant maintenance. The television did not work our entire stay, despite maintenance trying to fix it. The weather was bad and we were stuck inside for a few days. Television with movies would have been great. The food was just ok. Nothing great. Comparable to cafeteria food. During our stay, a two year old boy went missing from the pool area. The staff had clearly had no training I. How to handle such an incident and chaos ensued. At best, this is a 3 star hotel charging 5 star prices.
Stayed 3 nights in Feb 2025