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Krystal Cancun

3.5 star property
3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun

Enjoy a casual dining experience with a view of the ocean from this outdoor dining area.
Step into a sleek, modern lobby with a central staircase, minimalist reception desk, and a clear view of the upper level.
Enjoy a romantic meal for two in this serene beachside dining area with a view of the sea.
Relax in style with ocean views through large glass doors, a seating area, and a welcoming atmosphere.
Relax by the pool surrounded by a tranquil ocean view.

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, minibar, in-room safe, blackout drapes

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(54 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(58 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

1 bedroom, minibar, in-room safe, blackout drapes

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(8 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(61 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Cancun

On the beach.A stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and 6 miles (10 km) of Aquaworld. El Rey Ruins is within 6 miles (10 km) and Plaza Las Americas is within 9 miles (15 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 5 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 7 min drive - 3.9 km
  • Hotel Zone Beaches - 8 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center
Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Relax in shaded comfort with our beachfront lounge chairs, offering a serene ocean view.

Emporio Cancun Optional All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, 1,807 reviews
Emporio Cancun Optional All Inclusive

Property amenities

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • Elevator (36 inch wide door)

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 559 out of 1387 reviews
Rating 8 - Good. 312 out of 1387 reviews
Rating 6 - Okay. 210 out of 1387 reviews
Rating 4 - Poor. 133 out of 1387 reviews
Rating 2 - Terrible. 173 out of 1387 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel, beach area, and pool were all beautiful and clean. Most of the employees were helpful and polite. The hotel is located walking distance from a lot of shops and restaurants which was very convenient. The hotels included breakfast buffet included delicious options for everybody. We did, however, have a few complaints.. The hotel requires a wristband to enter and use the facilities, which is fine, but when we entered just to check in at the desk, we were rudely and persistently, asked about our wristbands and told we can’t come in without them. Secondly, the security guard on the facility and the security measures around the hotel made it feel slightly like a low security prison. Additionally, all access points to the beach were cut off and blocked at a certain time without our knowledge before hand, causing us to get locked out of the hotel on the beach one night… we had to walk a few blocks down the beach and then take the main street to the front entrance in order to get back inside. Lastly, when we arrived to our room, we did not have a remote for the TV or the bathrobes promised. It took one day and three separate requests to get a remote for the television.
Stayed 2 nights in Apr 2025

6/10 Okay

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds are extremely hard...even in the suites. Got sick after eating at La Hacienda.
Stayed 1 night in Apr 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Antonio

Stayed 2 nights in Feb 2025

6/10 Okay

Maureen Mildred Gomez-

Stayed 5 nights in Mar 2025

6/10 Okay

Emily

Stayed 1 night in Apr 2025

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location! We could walk to beach, shop and restaurants close. It’s a bit worn down with cracked vanity, tiles on floor cracked. But housekeeping kept it clean. We really didn’t spend much time in the room.
Stayed 6 nights in Apr 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it! The best view! We will be booking again in the future
Stayed 4 nights in Mar 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, amenities
This is a great option in regards to the ocean location for the price compared to Ziva Nextdoor, though the staff are pretty harsh in comparison. They have wristbands for entry and even to get a towel will fight with you if you had a towel the day before they deemed you may have in your room (It was put in the towel shack after they closed the day before) They would not allow a second towel, not an option. reserved a room with two queen beds and told me they didn’t have any available. I purchased on Expedia, specifically stated two beds confirmed on the reservation - so you may want to call them in advance to ensure they will honor your order. The staff was quite dismissive. All in all the check in and out process doesn’t have a luxurious resort style due to the policies and staff. The waves were perfect, and we got a free cabana bed on the beach one of the days which was great. I bought floaties there, and rented boogie boards from the staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Short walk to all amenities, bars, restaurants, entertainment
Stayed 3 nights in Jan 2025

6/10 Okay

Karla

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs a lot of remodeling.
Stayed 1 night in Apr 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2025

2/10 Terrible

Athanasios

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very disappointing experience at this hotel. The staff were extremely disrespectful, and I felt as though we were being unfairly treated, almost as if they were viewing us as thieves. This kind of treatment is unacceptable, and it negatively impacted our stay.
Stayed 3 nights in Mar 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 6 nights in Mar 2025

6/10 Okay

Karim

Firstly, when we booked our stay, we specifically reserved a room with two double beds. However, upon arrival, we were given a room with one king bed instead. Despite raising this issue multiple times with your staff and even providing our booking confirmation as proof, no resolution was offered. This was highly inconvenient for us and not what we had initially paid for. Secondly, while we understand that our stay was not all-inclusive, we did wish to dine at the hotel occasionally. Unfortunately, we found that the menu options were extremely limited, with nearly every dish containing pork. Given that we do not eat pork, it was frustrating that there were no alternative protein options such as chicken or beef available. This lack of variety made dining at the hotel difficult for us. Lastly, the elevators were extremely slow, which made moving between floors a frustrating experience. We often had to wait an excessive amount of time, which was inconvenient, especially during peak hours. We had expected a more accommodating and efficient experience from your establishment, and we are disappointed by the lack of resolution and consideration regarding these issues.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jessica

Stayed 4 nights in Mar 2025

10/10 Excellent

Candelaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time coming to this hotel and would stay here again. Location, view, staff and rooms were great. WiFi was great, and i felt safe at all times.
Stayed 4 nights in Mar 2025

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities
Customer services not thtabgreat
Stayed 6 nights in Mar 2025

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Shower pressure too much and bathroom over flow, light went out due to equipment use for example blow dryer. Hotel smell like old
Stayed 4 nights in Mar 2025

2/10 Terrible

Tierrah

Disliked: Cleanliness, staff & service
My room was not the way the room was on the site and when they switched my room the cabinet doors was broken, the lamp didn’t work . The cabinets was dirty and when they straightened up the room they didn’t change my sheets at all.
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I really like the ocean view !
Stayed 4 nights in Mar 2025

6/10 Okay

Eunice

Liked: Cleanliness, staff & service
An excellent and wide beach. We had two superb massages on the beach. A Young waiter hiked six floors to bring us breakfast when the elevator was out of order. The concierge was helpful when we had concerns. The waves were too large for swimming, but the hotel can’t be held responsible for that. I would have appreciated a shuttle to the airport… othe nights were very quiet and sleep was easy to find.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tobias

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Best ocean view & beach access.

From time of arrival until departure everyone was incredibly helpful. FREDDY at the check-in counter was wonderful! If you eat at the Aquamarina restaurant ask for SERGIO. He did an amazing job taking care of our family every single day for 7 days. He is kind and appreciated us as guests. (Please remember to tip your servers because they work hard). The hotel was very clean and tidy. The housekeeping staff kept our room spotless which is greatly appreciated when you are bringing in sand. The beds were surprisingly comfortable. The only thing that was a slight minus in my opinion would be the showers. They are open so it took getting accustomed to not getting water everywhere on the floor but will not prevent us from staying there again. The view of the beach is amazing (worth the upgrade). Walking distance to pretty much everything. They do have the BEST access to the beach. Hotel security is everywhere so felt safe all the time.
Stayed 7 nights in Mar 2025

8/10 Good

Vianey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect view, excellent staff and service. Property needs minor improvements.
Stayed 2 nights in Mar 2025

4/10 Poor

Eric

Travelled with family and small children
Liked: Cleanliness, amenities
Rooms are not adjoining or staff do not put families in adjoining rooms
Stayed 4 nights in Mar 2025