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On the beach
Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Aquaworld and El Rey Ruins are also within 6 miles (10 km).
A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free resort. Enjoy a day at the beach surfing, or relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.
Boasting fireplaces, the 502 guestrooms also offer 24-hour room service and plasma TVs. Minibars, rainfall showerheads, and coffee/tea makers are also available.
Krystal Cancun ratings based on 57 Verified Reviews
Guest reviews for Krystal Cancun
18 Jul. 2018 by Guest service manager
Dear guest, we appreciate your comments, and in the same way for sharing your pleasant experience. We look forward to seeing you soon at Krystal Cancun. Best regards.
About the Krystal CancunLocation Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, QROO 77500
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Premium/non-domestic beverages not included
- Fitness facilities included
- Premium food items not included
- Laundry/dry cleaning services not included
- Childcare not included
- Scuba diving excursions not included
- Snorkeling excursions not included
- Limited meals offered through room service
- Scuba diving certification not included
- All available beverages included
- Motorized water sports not included
- Spa/beauty facilities and services not included
- Surcharge for room service
- Activities/services from independent operators not included
- Offsite tours not included
- Minibar not included
- Scuba diving lessons not included
- Gratuities included
- Minibar beverages - restrictions apply
- Additional gratuities accepted
- Food and beverage restrictions apply
- One or more venues limit dining availability
- One or more venues limit beverages
- Surcharge for premium food items
- Surcharge for premium or imported alcoholic beverages
- Surcharge for bottled wine
- All non-motorized water sports included
Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is free in public spaces. There's an onsite business center. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Self parking and valet parking are free. This 3.5-star Cancun resort is smoke free.
- 502 guestrooms or units
- 8 levels
- 4 buildings
- 2 dining venues
- 4 bars or lounges
- Bar by the pool
- Swim-up bar
- Coffee shop
- Kid's club (free)
- Childcare (surcharge)
- Towels for the beach
- Umbrellas for the beach
- Business facilities
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Television in lobby
- Onsite shopping
- No smoking on site
Family Friendly Amenities
- Family Property
- Outdoor pool
- Children's pool
- Free WiFi
- Children's club (free)
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
Available in some public areas: Free WiFi
Free self parking , Free valet parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.7 km / 14.7 mi)
- Parking: Free valet parking and self parking
Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and laptop-compatible safes. 32-inch plasma televisions come with premium cable channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
- In-room dining (24 hours)
- Plasma television
- Cable channels
- Premium channels
- Movies for purchase
- Coffee maker
- Rainfall showerhead
- Housekeeping (daily)
- Childcare in room (surcharge)
- Massage in room (surcharge)
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
El Mortero - This theme restaurant specializes in Mexican cuisine.
Las Velas - This restaurant is located by the pool.
Aquamarina - Onsite restaurant.
La Fisheria - Onsite seafood restaurant.
24-hour room service is available.
- Number of treatment rooms 2
- Manicures and pedicures
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is 21
- Check-out by noon
Children and extra beds
- Children are welcome.
- Pets and service animals are not allowed at Krystal Cancun
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No pets or service animals allowed
Guests will be asked to pay the following charges at the property:
- Sanitation services: MXN 25.35 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: MXN 230 per person (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- Registered guests are the only ones allowed to be in guestrooms.
- Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
- Pets and service animals are not allowed on site.