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4.7 out of 5

"Beautiful property with excellent service! Enjoyed being at the end of hotel zone. Felt more secluded yet still close to activities. " More

By a verified traveller on Wed 26 Feb 2020

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Hotel Description

4.5-star beachfront property near Tortuga Beach

Beachfront retreat

A stay at this Zona Hotelera property places you steps from Delphinus Dreams and a 5-minute walk from Forum Beach. Caracol Beach and Cancun Convention Center are also within half a mile (1 km).

All-inclusive

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 7 bars/lounges and get perks like free WiFi.

LED TVs

The 547 guestrooms feature free minibar items, LED TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. 24-hour room service, premium bedding, and rainfall showerheads are also available.

Ocean View King (with Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$606* Per night/room 1 Mar. - 2 Mar.

Turquoize Sky Ocean Front Master Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Resort View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front King (with Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Turquoize Sky Ocean Front Master King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Ziva Cancun - All Inclusive ratings based on 78 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Ziva Cancun - All Inclusive

Everyone (57) Couples (5) Family (10)
5 out of 5
Beautiful property with excellent service! Enjoyed being at the end of hotel zone. Felt more secluded yet still close to activities.

Posted by on 26 Feb. 2020

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3 out of 5
Good location, the food was disappointing. Our first meal at tradewinds we were advised by our server to try at steak knife on our dessert and warned not to bite it directly... it was an ice cream sandwich...The Asian restaurant served a Som thom made with ripened papaya served in large chunks. Completely wrong flavor profile and texture. Overall we tried finding a restaurant we would actually pay money for but we did not at the resort. We did enjoy a restaurant outside of the resort. We stayed at the club level, the drinks were ok but same as the outside.. no real difference than general level. Staff was friendly. We had stayed at other all inclusive with much better dining. Location and beach are beautiful but overall overpriced

Posted by , from Ft Lauderdale on 17 Feb. 2020

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3 out of 5
Just ok.some bellboy not friendly.Stayed for a week, not as good as the comment said. He showed me his face on the first day of stay, which affected my mood.

Posted by on 15 Jan. 2020

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Comment from Hotel Management

5 Feb. 2020 by Hyatt Ziva Cancun All-Inclusive Resort

Dear guest, Thank you for taking the time to share with us the review of your recent stay at Hyatt Ziva Cancun; your feedback is extremely valuable to us. Please rest assure your comments have been shared to our Director of Rooms Division for a closely review and follow up. We extend our sincere regrets that your perception about our associates attitude ended that way. We genuinely hope this incident does not diminish your preference and have the opportunity of welcome you again soon to erase this bad lasting taste. Sincerely, with a Service from the Heart. Guest Care Team

5 out of 5
Would have liked some activities for older adults; bingo, crafts, trivia games, etc.

Posted by , from Chicago on 9 Dec. 2019

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Comment from Hotel Management

13 Dec. 2019 by Hyatt Ziva Cancun

Dear Gaby,, Thank you for choosing Hyatt Ziva Cancun as host for your getaway vacation and for taking the time to share with us the review of your recent stay; your comments are extremely valuable to us. Please rest assure we have addressed your concerns with our Director of Entertainment as a valuable contribution for improvement. We genuinely hope to have the pleasure of welcome you again soon to showcase our innovations.. Sincerely, with a Service from the Heart. Guest Care Team

5 out of 5

Posted by on 28 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Hyatt Ziva Cancun

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation; we are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart.

5 out of 5
Property, service, staff, room, food, drinks and beach was awsome!! Towards the weekend though only thing is harder to find seats by the pool as ppl reserve their spot with towels but never use the seats.

Posted by , from Las Vegas on 13 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Hyatt Ziva Cancun

Hola Jen, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know our world class service, friendly team members, modern room facilities, excellent food/drink quality and privileged location, have exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

4 out of 5
My earbuds were stolen and management tried to blame me.

Posted by on 13 Oct. 2019

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Comment from Hotel Management

21 Nov. 2019 by Hyatt Ziva Cancun

Dear guest, We are truly sorry the concept of our services and sincere hospitality has been affected by an unexpected situation regarding the loss of personal items on property. We have taken the appropriate time to investigate the situation you are describing, nevertheless the hotel is not liable for items or values that are not inside the safety deposit. Should you need any further assistance, please feel free to contact our Director of Loss Prevention. We genuinely hope this incident does not diminish your preference and have the opportunity of welcome you again. Sincerely, with a Service from the Heart. Guest Care Team

5 out of 5
I really enjoyed my stay at the Hyatt Ziva! They have 8 restaurants on site that don't require reservations (most all inclusive hotels do!) Overall friendly staff, high quality food, and top shelf liquor! I would definitely recommend it to anyone visiting Cancun

Posted by , from Houston, TX on 10 Sep. 2019

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Comment from Hotel Management

12 Sep. 2019 by Hyatt Ziva Cancun

Hola Connie, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation; we are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Customer Service Team

5 out of 5
This was awesome place to stay ! Very good services and amenities! Spa was very relaxing and accommodating! I would spend more vacations there!

Posted by on 26 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Hyatt Ziva Cancun

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know our unique amenities and world class Spa services exceeded your expectations in every aspect; our main goal is to provide our guests the fondest memories and dreams on their return trips home. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Customer Service Team

5 out of 5
We were very happy with the service, hotel, food and amenities. We strongly recommend it!

Posted by on 19 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Hyatt Ziva Cancun

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation; we are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart.

About the Hyatt Ziva Cancun - All Inclusive

Location Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO 77500

All-inclusive Details

  • All available beverages included
  • Taxes included
  • 24-hour room service
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Onsite live performances included
  • All food and beverages included

Property Features

Hyatt Ziva Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hyatt Ziva Cancun - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a 24-hour fitness center. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and a meeting room are available. A children's pool, a rooftop terrace, and a complimentary children's club are also featured at the luxury Hyatt Ziva Cancun - All Inclusive. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 547 guestrooms or units
  • 8 dining venues
  • 7 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Area shuttle
  • Parking:

Room Amenities

Hyatt Ziva Cancun - All Inclusive offers 547 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

La Bastille - This restaurant specializes in French cuisine and serves dinner only.

El Mercado - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Breeze Grill - This steakhouse serves breakfast, lunch, and dinner.

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Late night fare is available from 24-hour room service.

Spa Services

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 19
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Only service animals are allowed
  • Debit cards not accepted

Hotel Names

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva
  • Hyatt Ziva Cancun - All Inclusive Cancun
  • Hyatt Ziva Cancun - All Inclusive All-inclusive property
  • Hyatt Ziva Cancun - All Inclusive All-inclusive property Cancun

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing https://www.travelocity.ca/Cancun-Hotels-Hyatt-Ziva-Cancun---All-Inclusive.h11669114-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.