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Hotel Description

4.5-star beachfront hotel near Tortuga Beach

Beachfront retreat

At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Forum Beach, both within a 5-minute walk. Cancun Convention Center and Chac Mool Beach are also within half a mile (1 km).

Luxury amenities

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this luxury hotel. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 8 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

LED TVs

The 547 guestrooms feature free minibar items, LED TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. 24-hour room service, premium bedding, and rainfall showerheads are also available.

Resort View King (with Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$438* Per night/room 1 Nov. - 2 Nov.

Turquoize Sky Ocean Front Master Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Resort View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front King (with Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Turquoize Sky Ocean Front Master King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Ziva Cancun All Inclusive ratings based on 57 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Ziva Cancun All Inclusive

Everyone (34) Couples (5) Family (12)
4 out of 5
Excellent service and lovely property! Beautiful place!

Posted by , from Houston on 16 Oct. 2020

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Comment from Hotel Management

22 Oct. 2020 by Hyatt Ziva Cancun All-Inclusive Resort

Hola Asia, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations; nevertheless, we would have appreciated the reasons why we didn't receive a top rating, as these are the only feedback that helps us improve on a daily basis. We genuinely hope to have the pleasure of welcome you again soon and showcase our improvements. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

5 out of 5

Posted by on 10 Oct. 2020

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Comment from Hotel Management

22 Oct. 2020 by Hyatt Ziva Cancun All-Inclusive Resort

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

4 out of 5
Pretty darn good with the TT sky swimout! For some meals, I’ve had better food at some nearby AI Resorts (All Inclusive Resorts) but I was happy overall with the food/stay. I would return if it makes sense to financially since there are so many high end resorts near Hyatt Ziva Cancun such as Royalton Chic Suites Cancun, Live Aqua Cancun, Hard Rock Cancun, etc

Posted by , from New york on 27 Aug. 2020

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Comment from Hotel Management

31 Aug. 2020 by Turquoize Adults-Only Experience

Dear TheRealReviewer , Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

5 out of 5

Posted by on 29 Jul. 2020

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Comment from Hotel Management

15 Aug. 2020 by Hyatt Ziva Cancun All-Inclusive Resort

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

4 out of 5

Posted by on 25 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by Hyatt Ziva Cancun All-Inclusive Resort

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

5 out of 5
I recently celebrated my birthday here and it was the best vacation I have ever had. The grounds were amazing from the swim up pool to the ocean surrounding me on both sides. The staff was amazing too. When I arrived I was immediately greeted with a drink and a room upgrade they really rolled out the welcome mat. Every night at 8:30 there was an amazing show and I could go on and on about how wonderful my experience was and give it my highest recommendation. Some noteworthy staff to mention in no particular order: Oliver, and Oscar from Gulf Beach Side, Alejandro and Christian from Dip and Sips. Marcela from the morning buffet. Andrea from the front desk, and of course Carmela from Tres Cerveso bar. Thanks to all for making this vacation so special.

Posted by , from Kent, WA on 30 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort

Dear Carol, Thank you for taking the time to write a review of your recent stay and overall for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your birthday celebration. We are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect. Please trust Oliver, Oscar, Alejandro, Christian, Marcela, Andrea and Carmela will be recognized and cheered for the outstanding Service from the Heart they are providing every day. We genuinely hope to have the pleasure of welcome you again soon to celebrate upcoming special occasions with all of us. Sincerely, with a Service from the Heart. Guest Care Team

5 out of 5
This is an exceptional all inclusive! Easy check-in, clean rooms and beautiful grounds. The views were perfect. The staff is the absolute best we’ve experienced. Check-in was easy. Food was great! We will return and with our kids next time. We definitely want them to experience this place. I highly recommend this resort!

Posted by on 3 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you and your children next time. Sincerely, with a Service from the Heart. Guest Care Team

5 out of 5
Beautiful property with excellent service! Enjoyed being at the end of hotel zone. Felt more secluded yet still close to activities.

Posted by on 26 Feb. 2020

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Comment from Hotel Management

5 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Guest Care Team

3 out of 5
Good location, the food was disappointing. Our first meal at tradewinds we were advised by our server to try at steak knife on our dessert and warned not to bite it directly... it was an ice cream sandwich...The Asian restaurant served a Som thom made with ripened papaya served in large chunks. Completely wrong flavor profile and texture. Overall we tried finding a restaurant we would actually pay money for but we did not at the resort. We did enjoy a restaurant outside of the resort. We stayed at the club level, the drinks were ok but same as the outside.. no real difference than general level. Staff was friendly. We had stayed at other all inclusive with much better dining. Location and beach are beautiful but overall overpriced

Posted by , from Ft Lauderdale on 17 Feb. 2020

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Comment from Hotel Management

5 Mar. 2020 by Hyatt Ziva Cancun All-Inclusive Resort

Dear Al, Thank you for choosing Hyatt Ziva Cancun as host for your vacations and for taking the time to share with us the review of your recent stay. Your comments are extremely valuable to us; please rest assure our Director of F&B will follow up your highlights regarding this matter We genuinely hope to have the pleasure of welcome you again soon to showcase our improvements. Sincerely, with a Service from the Heart. Guest Care Team

3 out of 5
Just ok.some bellboy not friendly.Stayed for a week, not as good as the comment said. He showed me his face on the first day of stay, which affected my mood.

Posted by on 15 Jan. 2020

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Comment from Hotel Management

5 Feb. 2020 by Hyatt Ziva Cancun All-Inclusive Resort

Dear guest, Thank you for taking the time to share with us the review of your recent stay at Hyatt Ziva Cancun; your feedback is extremely valuable to us. Please rest assure your comments have been shared to our Director of Rooms Division for a closely review and follow up. We extend our sincere regrets that your perception about our associates attitude ended that way. We genuinely hope this incident does not diminish your preference and have the opportunity of welcome you again soon to erase this bad lasting taste. Sincerely, with a Service from the Heart. Guest Care Team

All-inclusive Details

  • Gratuities included
  • All food and beverages included
  • 24-hour room service
  • Onsite live performances included
  • Taxes included
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Some rates at Hyatt Ziva Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a 24-hour fitness center. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and a meeting room are available. A children's pool, a rooftop terrace, and a complimentary children's club are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Valet parking is free. Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

  • 547 guestrooms or units
  • 8 dining venues
  • 8 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Sofa bed

Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking

Room Amenities

Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 19
  • Manicures and pedicures
  • Sauna in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for dinner and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Hotel Names

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun Inclusive
  • Hyatt Ziva Cancun All Inclusive Hotel
  • Hyatt Ziva Cancun All Inclusive Cancun
  • Hyatt Ziva Cancun All Inclusive Hotel Cancun

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.