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Hyatt Ziva Cancun All Inclusive

Property class: 4.5
Family-friendly stay near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park

Choose dates to view prices

Photo gallery for Hyatt Ziva Cancun All Inclusive

A resort pool with two people swimming, surrounded by palm trees and a view of the ocean.
Creator video
A resort with multiple buildings, a beach, and a pool area.
A wooden deck with a table and chairs, overlooking a turquoise sea and a distant city skyline.
A wooden deck with a bed, two people sitting and talking, palm trees, and a view of the beach and ocean.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Air conditioning

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Ocean Front Double

A hotel room with two beds, a sofa, a small table with a vase, and a view of the sea.

Ocean Front Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

A hotel room with a balcony, a bed, a small table, and two chairs.

Club Ocean Front Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View Double

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Resort View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

A modern living room with a round dining table, a sofa, and a TV mounted on the wall.

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 122 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dolphin View Master King (with Sofa Bed)

A hotel room with a large bed, a sofa, a desk, and a TV.

Dolphin View Master King (with Sofa Bed)

7.8 out of 10
Good
(9 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of buildings.

Resort View Double

10.0 out of 10
Exceptional
(11 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

A poolside area with lounge chairs and a view of the ocean.

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

A poolside area with lounge chairs and a view of the ocean.

Swim Up Double

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

A balcony with a view of the ocean, palm trees, and a gazebo.

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

A room with a view of the ocean, two chairs, a small table with a vase, and a bathtub.

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

A hotel room with a large bed, a sofa, a TV, and a balcony with outdoor seating.

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

A hotel room with a large bed, a desk, and a view of the ocean.

Ocean Front King (with Sofa Bed)

8.8 out of 10
Excellent
(35 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a TV mounted on the wall and a window with a view of the ocean.

Ocean Front Double

9.2 out of 10
Wonderful
(46 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

A modern living room with a sofa, armchairs, a coffee table, and a large window with a view.

Club Ocean Front Corner Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(25 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

A modern hotel room with a large bed, a dining table, a sofa, and a TV.

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(32 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a TV mounted on the wall and a window with a view of the ocean.

Ocean View Double

8.8 out of 10
Excellent
(21 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

A hotel room with a large bed, a sofa, a desk, and a balcony with curtains.

Resort View King (with Sofa Bed)

9.2 out of 10
Wonderful
(11 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

A hotel room with a large bed, a desk, a chair, a small table, and a view of the ocean.

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Beachfront retreat .You'll be steps from Caracol Beach and within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. La Isla Shopping Mall and Langosta Beach are also within 3 miles (5 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Mandala - ‬7 min walk
  • ‪Hooters - ‬7 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪Vips - ‬6 min walk
  • ‪La Bastille - ‬1 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Family-friendly stay near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Some rates at Hyatt Ziva Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center and a meeting room are available. A children's pool, a 24-hour fitness center, and a rooftop terrace are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 547 guestrooms or units
  • 3 buildings
  • 8 dining venues
  • 8 bars or lounges
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Property Registration Number 005-007-000915/2025

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

How close is Hyatt Ziva Cancun All Inclusive to the airport?

Hyatt Ziva Cancun All Inclusive is 14.8 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?

As of Oct 13, 2026, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on Oct 20, 2026 start from CA $637, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Ziva Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Ziva Cancun All Inclusive.

Does Hyatt Ziva Cancun All Inclusive offer free breakfast?

Hyatt Ziva Cancun All Inclusive does not offer free breakfast.

What time is check-in at Hyatt Ziva Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

Does Hyatt Ziva Cancun All Inclusive have a pool?

Hyatt Ziva Cancun All Inclusive features 3 outdoor pools and a children's pool.

Does Hyatt Ziva Cancun All Inclusive have a restaurant?

Hyatt Ziva Cancun All Inclusive is home to Moongate, which features Asian cuisine.

How close is Hyatt Ziva Cancun All Inclusive to downtown Cancun?

Hyatt Ziva Cancun All Inclusive is 7.3 mi away from Cancun.

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1500 out of 1907 reviews
Rating 8 - Good. 233 out of 1907 reviews
Rating 6 - Okay. 70 out of 1907 reviews
Rating 4 - Poor. 41 out of 1907 reviews
Rating 2 - Terrible. 63 out of 1907 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so beautiful here from the hotel to the staff. Definitely recommend this resort for relaxing vacation time!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible trip for kids especially! Food was delish and definitely better than most family resorts. My kids had a great time!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Our stay was awesome!!!!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience inside and out can't wait to come back
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were helpful and friendly.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star resort, I truly loved everything about it!! The Staff is so nice so humble! Food was amazing! Thank you Hyatt Ziva
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Staff was phenomenal. Will be visiting again.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay from day one to the last day was an amazing experience. Staff were very accommodating and super friendly. We will definitely come back again
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was put second time at this resort and the staff, amenities and overall stay was great.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Ziva is an amazing resort. We have visited it four times and cannot recommend enough!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no pool heater Good food Good staff Nice room
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating !
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Hyatt Ziva Cancun and we loved it even more than the first time 4 years ago! The hotel, staff, food, vibes and overall experience were perfect and I have nothing negative to say. It is a beautiful resort and you can tell how much work goes into it daily as it is so clean, well kept, and the staff is so so friendly and professional. Highly recommend!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for family
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
We loved the staff, excellent food choices and drink choices. Lay out of property was excellent room lay out was very accommodating and always clean, as well. We enjoyed our stay here and will gladly return!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the most amazing resort! Friendly, clean, and the food was top tier food!!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Discover one of the best hotels in Cancun for an unforgettable stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort, clean, friendly, etc.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever! Great food, amazing clear water
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay my room hadca beautiful ocean view staff was very nice and helpful room was always clean great food
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ever and beyond our expectations.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Friendly staff, kid friendly.
Stayed 3 nights in Jun 2026