"The hotel was clean and staff very attentive. The property is small and the beach very small. " More
On the beach
With a stay at this Zona Hotelera property, you'll be within 2 miles (3 km) of Puerto Cancun Marina Town Center and 6 miles (10 km) of Plaza Las Americas. La Sagrada Familia Parish and Las Plazas Outlet Cancun are also within 6 miles (10 km).
All-inclusive
A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Families will appreciate the children's club, onsite laundry facilities, and free childcare.
Plasma TVs
The 133 guestrooms offer free minibar items, room service, and plasma TVs. Coffee/tea makers, ceiling fans, and hair dryers are also available.
1 Dec. 2020 by General Manager
Dear Anonymous, We would like to thank you for choosing Occidental Costa Cancún for your vacation. We are deeply sorry to know that we did not meet your expectations, if you would like to share with us your comments we will appreciate, these ones help us to improve our services. We hope to have the opportunity to welcome you again. Sincerely
25 Feb. 2020 by General Management Assistant.
Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.
3 Feb. 2020 by General Management Assistant.
Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.
10 Jan. 2020 by General Management Assistant.
Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.
3 Dec. 2019 by General Management Assistant.
Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.
31 Oct. 2019 by General Management Assistant.
We feel you will not enjoy your stay to the fullest; We will try to solve the problem indicated. Thanks for your opinion.
21 Nov. 2019 by General Management Assistant.
Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.
13 Oct. 2019 by General Management Assistant.
Thank you very much for your rating, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.
21 Nov. 2019 by General Management Assistant.
Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.
23 Sep. 2019 by General Management Assistant.
Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.
We're sorry, properties in this area are unavailable for the dates you selected.
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Occidental Costa Cancún All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like parasailing and kayaking. Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a children's club, an outdoor pool, and a fitness center. You'll have access to the outdoor pool at a partner property. Free self parking is available. This 3.5-star Cancun property is smoke free.
Available in some public areas: Free WiFi
Free self parking
Occidental Costa Cancún All Inclusive offers 133 accommodations with safes and hair dryers. Plasma televisions are featured in guestrooms. Coffee/tea makers and free minibar items are provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.