"The staff is really great at customer service. Room cleanliness was great too. Mexico Lindo restaurant and Albatros buffet are the best options to ... " More

By a verified traveller on Sun 01 Jul 2018

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Hotel Description

3.5-star beachfront property near Puerto Cancun Marina Town Center

On the beach

With a stay at this Zona Hotelera property, you'll be within 2 miles (3 km) of Puerto Cancun Marina Town Center and 6 miles (10 km) of Plaza Las Americas. La Sagrada Familia Parish and Las Plazas Outlet Cancun are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free property. Traveling on business? Take advantage of the laundry service and WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

WiFi, plasma TVs

The 133 guestrooms offer free minibar items, WiFi, and plasma TVs. Coffee/tea makers, ceiling fans, and hair dryers are also available.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$198 per night

Double with Terrace - Single occupancy

Bed Count 1 King Bed Maximum Occupancy 1 Max

Double Room (Single occupancy)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Double Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Ocean Front View with hot tub - Single Occupancy

Bed Count 1 King Bed Maximum Occupancy 1 Max

Occidental Costa Cancún All Inclusive ratings based on 96 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Costa Cancún All Inclusive

Everyone (41) Couples (5) Family (9)
2 out of 5

Posted by on 7 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Asistente de Dirección

Muchas gracias por su calificación, es agradable saber que ha disfrutado su estancia con nosotros. Esperamos tener la oportunidad de tenerle de regreso pronto

5 out of 5
The property was amazing and the service was phenomenal!! I would definitely recommend this resort to anyone. They really go above and beyond to keep this property clean!! I was impressed.

Posted by , from South Carolina on 25 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

5 out of 5
I loved everything in this hotel, it's environment and all staff's warming smiles made my family and myself feel welcome at all time. I will definitely plan my next vacations to Cancun at the Occidental Costa Cancun Hotel. Definitely recommended :)

Posted by on 17 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by General Management Assistant.

Thank you very much for your rating, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4 out of 5
The way it was set up, all of the restaurant was close together

Posted by on 15 Jun. 2019

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Comment from Hotel Management

16 Jun. 2019 by Asistente de dirección

First of all, thank you very much for the time it took to share your experience with us. We have reviewed in detail your comments, along with our teams and heads of each department, we thank you for sharing this valuable information with us, you can be sure that the information you have provided will be used accordingly to improve the experience of our futures guests and we hope you visit us again in the future. Warm greetings.

4 out of 5
Upon arriving for check-in, we had to exchange our room keys 4 times because the keys weren’t allowing us to enter our hotel room. The maintenance man had to reprogram our room door. On a positive note, the resort had great food options; I was pleased with the food and drinks the whole stay.

Posted by on 29 May 2019

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Comment from Hotel Management

29 May 2019 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way prevent it from happening again in the future. We hope to have the opportunity to have you back soon.

5 out of 5
Always clean / staff friendly always something going on

Posted by on 22 May 2019

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Comment from Hotel Management

24 May 2019 by General Management Assistant.

Thank you very much for your rating, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

5 out of 5

Posted by on 21 May 2019

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Comment from Hotel Management

21 May 2019 by General Management Assistant.

Thank you very much for your rating, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

4 out of 5
I like the staff and their attention to the guest!! The shown at night were very nice. Food was good, we tried the seafood restaurant, the mexican restaurant and the Italian restaurant, all of them were amazing!! Drinks were ok. The beach was great too!!

Posted by on 15 May 2019

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Comment from Hotel Management

15 May 2019 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way prevent it from happening again in the future. We hope to have the opportunity to have you back soon.

3 out of 5
The pros of this resort are that the staff are great, especially in the buffet and restaurant. It’s close to the airport. There are daily activities on the beach and at the pool and a show every night. Cons are it is not a true all inclusive in my book. They charge for room service, certain alcohol, lobster, if your loose s towel, and if your utilize your mini fridge. The beach was small and only a portion was clear to swim in the rest was full of sea weed. This resort isn’t horrible but you get what you pay for and out of all the all inclusive resorts I’ve been to it’s at the bottom of the list.

Posted by , from Philadelphia on 11 May 2019

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Comment from Hotel Management

13 May 2019 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way prevent it from happening again in the future. We hope to have the opportunity to have you back soon.

5 out of 5
We love food , staff, room. Just the beach 🏖 ( small area)

Posted by on 4 May 2019

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Comment from Hotel Management

6 May 2019 by Asistente de dirección

We thank you for taking the time to leave us the comments of your last stay with us and we have shared your grateful experience, it is our priority to offer memorable experiences to all our guests providing the legendary service and the warmth that characterizes us. We hope very soon to be able to welcome you again to this little paradise in Cancun. Best regards,

About the Occidental Costa Cancún All Inclusive

Location Blvd. Kukulcan Km 4.5, Cancun, QROO 77500

All-inclusive Details

  • Taxes included
  • Gratuities included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Limited meals offered through room service
  • Surcharge for room service
  • Room service during certain hours
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Costa Cancún All Inclusive offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi for a fee. A children's pool, a fitness center, and multilingual staff are also featured at the eco-friendly Occidental Costa Cancún All Inclusive. Self parking is free. This 3.5-star Cancun property is smoke free.

  • 133 guestrooms or units
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1994
  • Dining venue
  • Bar by the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (21.5 km / 13.3 mi)
  • Parking: Free self parking

Room Amenities

Occidental Costa Cancún All Inclusive offers 133 air-conditioned accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • Plasma television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Claraboya - This restaurant specializes in seafood. Reservations are required.

México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.

Albatros - This buffet restaurant specializes in international cuisine. Open daily.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Costa Cancún All Inclusive All-inclusive property
  • Occidental Costa Cancún All Inclusive Cancun
  • Occintal Costa Cancún Inclusi

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.