Dreams Sands Cancun Resort & Spa - All Inclusive

4.0 star property
4-star beachfront property near Tortuga Beach

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Photo gallery for Dreams Sands Cancun Resort & Spa - All Inclusive

Aerial view
Preferred Club Master Suite
42-inch LED TV with cable channels, TV
Lobby
4 outdoor pools, pool umbrellas, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly

Explore the area

Map
Cancun, QROO
  • Cancun Convention Center
    ‪8 min walk‬
  • Tortuga Beach
    ‪3 min drive‬
  • La Isla Shopping Mall
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

Partial Ocean View Double

  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Ocean Front Double

  • 33 sq m
  • Ocean view
  • Sleeps 4

Deluxe Ocean Front King

  • 33 sq m
  • Ocean view
  • Sleeps 3

Preferred Club Double Balcony Ocean Front

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Partial Ocean View King with Balcony

  • 33 sq m
  • Partial ocean view
  • Sleeps 2

Partial Ocean View King

  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Family Connecting Room

  • 65 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Bed

Premium Preferred Club King Balcony Ocean Front

  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club King Ocean Front

  • 33 sq m
  • Ocean view
  • Sleeps 4

Premium Preferred Club King Ocean Front

  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Partial Ocean View King

  • 33 sq m
  • Partial ocean view
  • Sleeps 3

Premium Preferred Club Double Ocean Front

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Preferred Club Double Ocean Front

  • 33 sq m
  • Ocean view
  • Sleeps 4

Presidential Suite (Presidential)

  • 132 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Partial Ocean View Double

  • 33 sq m
  • Partial ocean view
  • Sleeps 4

Preferred Club King Balcony Ocean Front

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Honeymoon Plunge Pool Suite

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Corner Suite Ocean Front

  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite

  • 96 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Double Partial Ocean View

  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Family Suite

  • 65 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Premium King Balcony Ocean Front

  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean Front King with Balcony

  • 33 sq m
  • Ocean view
  • Sleeps 2

Premium Double Ocean Front

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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About the area

Cancun

Beachside getaway.Within a 15-minute walk of this Zona Hotelera property, you'll find Cancun Convention Center and Forum By The Sea Mall. Tortuga Beach and Langosta Beach are also within 3 miles (5 km).

What's nearby

  • Cancun Convention Center - 8 min walk - 0.7 km
  • Gaviota Azul Beach - 14 min walk - 1.2 km
  • Tortuga Beach - 3 min drive - 2.5 km
  • Langosta Beach - 4 min drive - 3.5 km
  • La Isla Shopping Mall - 7 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Club InterContinental - ‬5 min walk
  • ‪Turquesa Restaurant - ‬5 min walk
  • ‪Kawachi Specialty Restaurant - ‬5 min walk
  • ‪Hotel Miramar - ‬5 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Dreams Sands Cancun Resort & Spa - All Inclusive

4-star beachfront property near Tortuga Beach
Some rates at Dreams Sands Cancun Resort & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Dreams Sands Cancun Resort & Spa - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This beach property also offers a complimentary children's club, a children's pool, and a hot tub. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun property is smoke free.

  • 414 guestrooms or units
  • 10 levels
  • 4 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Dreams Sands Cancun Resort & Spa - All Inclusive offers 414 air-conditioned accommodations with free minibar items and safes. 42-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Pevonia has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Snack bar/deli
  • Trampoline

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Dreams Sands
Cancun Sands Resort
Dreams Cancun Sands
Dreams Resort Cancun
Dreams Sands
Dreams Sands Cancun
Dreams Sands Cancun Resort
Dreams Sands Resort
Dreams Sands Resort Cancun
Sands Cancun
Dreams Sands Cancun Resort Spa All Inclusive
Dreams Sands Cancun Resort Spa
Dreams Sands Cancun Resort All Inclusive
Dreams Sands Resort All Inclusive
Dreams Sands Cancun All Inclusive
Dreams Sands All Inclusive

Dreams Sands Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 554 out of 1149 reviews
Rating 8 - Good. 289 out of 1149 reviews
Rating 6 - Okay. 176 out of 1149 reviews
Rating 4 - Poor. 58 out of 1149 reviews
Rating 2 - Terrible. 72 out of 1149 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was absolutely disappointed that the beach has been divided. Everyone should be able to sit where they want. Its all inclusive! The beach should be too. This was our 5th time coming here & I chose this property because of the beach. We stayed 6 nights and we found a spot directly in the sun only 1 day out of all 6 nights because you cant find a spot. So many spots are being saved early in the mornings then people leave or a lot of the "Prefferred" spots no one is sitting in spots being wasted. I went to sit on the beach & got 1 day. I'm not happy about this at all. I may not go back for this reason. I took my parents for the 1st time & they didnt get to enjoy time relaxing on the beach either. Another thing the sports bar inside needs some more bar stools & chairs. People want to sit & have a drink not stand all night. Laura there is always so friendly & hospitable. At the World Cafe Noe & Humberto gave great customer service & also very friendly. Himitsu restaurant - The food served came out cold more than once at dinner and the noodle dishes were watery as if not drained properly My husband & I have always enjoyed coming here but something needs to change with the beach access otherwise we may not go back again sadly. Otherwise its a great place to visit

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

ELYSE O

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Meka LaDawn, Kettle Falls Wa

Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2025

2/10 Terrible

Y

Disliked: Cleanliness, staff & service, property conditions & facilities
We’ve been traveling for family reunions twice a year for the past 15 years, staying at various properties of this HYATT franchise, but this was by far the worst experience we’ve ever had. Here's a breakdown of the major issues: Additional Charges and "Preferred Upgrade" Scam: The "preferred upgrade" was a joke—it felt more like a scam than a service upgrade. Outdated Rooms: The rooms were extremely outdated, and many features didn’t work (like the drawers). Food Poisoning Incident: Our group of 16 dined at the Gaucho Grill specialty restaurant on our first night. Three of us, including me, had corn soup, and within two hours, we started experiencing severe stomach issues. One person had vomiting, diarrhea, and a fever that lasted for three days. We reported the issue the next morning to the staff, including the preferred guest services desk, reception manager Faustino, and others. They advised us to keep quiet and talk privately so other guests wouldn't hear about the food poisoning. Victor (we don’t even know what hotel he works for) called our room that afternoon to follow up and mentioned that the hotel doctor would come with a $3000 pesos charge, which we refused since our family doctor had already provided a prescription for antibiotics. Ignored Health Concerns
Stayed 1 night in Feb 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
Awesome beach, good food, great staff. Specifically event coordinators, Bryan, Leilani, and Diana. Also, bartender Andy Jesus in particular was fantastic. All the servers in the cafe/buffet were a pleasure including Humberto and Noe. Professional and courteous.
Stayed 7 nights in Feb 2025

4/10 Poor

Bronwyn Taylor

Travelled with partner
Disliked: Cleanliness
Honeymoon Resort Review Cons: • Food quality was hit or miss—some meals were decent, but others were underwhelming. • Inconsistent resort credit policy—other preferred guests received a $200 resort credit for massages without attending a tour, but we were told we had to take a tour of their affiliate resort to qualify. • Mysterious bites issue—my husband woke up with multiple bites on his legs on the first two mornings, despite arriving late and not going outside on our first night. While the hotel manager was apologetic and offered to change our room, they refused to take responsibility, insisting the bites were from mosquitoes. However, once we moved rooms, the bites completely stopped, and a local pharmacy suggested they were likely spider bites—making it clear the issue was tied to our original room. • Inconsistent housekeeping—while room service was generally good, there were small inconsistencies, such as not replacing face or hand towels and leaving behind old bottles. Pros: • Great service at restaurants and poolside—staff was attentive and friendly. • Preferred lounge perks with drinks and snacks were a nice touch. • Evening events were enjoyable and added to the atmosphere. • Wide variety of margaritas to choose from, which we loved. • Beautiful beach and stunning hotel room view—a highlight of our stay. • Convenient location, making it easy to explore the area.
Stayed 10 nights in Feb 2025

10/10 Excellent

Grazvydas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 5 nights in Mar 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 4 nights in Feb 2025

6/10 Okay

Christine

Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Eric William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach. Great food.
Stayed 6 nights in Feb 2025

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

Horrible hotel experience

It was not what I expected, we paid for a 4stars hotel and I think it wasn’t , the personal trying as bad , just because we bought or hotel with another company.It was or anniversary and we plan this vacation and, then give us a double bed , and they make us pay more to be able to have a king bed. But I so how they took care of their guests just because they booked direct with them. They make me feel cheep because I booked with hotel.com . The hotel was feeling apart
Stayed 7 nights in Feb 2025

6/10 Okay

LADONNA ANN

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The beach is beautiful. The pools are ok, one pool had several broken tiles and if you weren't careful you would cut your toes. Sergio the waiter provided amazing pool side service. But other pool side service at best was a two. Only one bartender per bar and no speciality shots. The resort as a whole is ran down and could use some up grades. Also the resort is very loud and if you go to bed early don't expect to get to sleep. If you werent at the à la carte restaurants right when they opened there was an hour or more wait. When checking in they want you to up grade to premier for xx dollars per night. All in all the resort is a 2.5 to 3.
Stayed 11 nights in Feb 2025

10/10 Excellent

Catherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kids enjoyed the atmosphere
Stayed 3 nights in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and great resort
Stayed 5 nights in Feb 2025

2/10 Terrible

William

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean
Stayed 3 nights in Feb 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

NATHANIEL

Stayed 3 nights in Feb 2025

2/10 Terrible

Y

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Amenities
food poisoning at one of the restaurants..confirmed by Doctor and stated in medication prescription. condition of property: Very outdated, very small rooms. Preferred option: SCAM…water treatment plant in hotel not working very well, one night,sewer smell in the property and next morning poop floating by the beach.. many people noticed this and is in social media..At speciality restaurants: waiter rushing for order, instead relaxing we were stressed
Stayed 3 nights in Feb 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is out of this world. The staff are all amazing. The food is great. I would go back tomorrow if I could!
Stayed 4 nights in Feb 2025

10/10 Excellent

manuel

Travelled with family
Liked: Amenities
First time staying here was very enjoyable
Stayed 4 nights in Feb 2025

10/10 Excellent

Becca

Stayed 4 nights in Feb 2025