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Emporio Cancun Optional All Inclusive

4.0 star property
4-star beachfront resort near Delfines Beach

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Photo gallery for Emporio Cancun Optional All Inclusive

Front of property
Property preview
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
Sports bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Place, Delfines Beach
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.2 out of 10
Very good
(49 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(26 reviews)
  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Ocean View

8.6 out of 10
Excellent
(108 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

8.8 out of 10
Excellent
(31 reviews)
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

8.4 out of 10
Very good
(36 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.6 out of 10
Excellent
(30 reviews)
  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

7.4 out of 10
Good
(16 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Partial Sea View

  • 35 sq m
  • Sleeps 4

View all photos for Super Saver Non Refundable

Super Saver Non Refundable

Super Saver Non Refundable

9.6 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, WiFi, bed sheets

Room Standard

  • 34 sq m
  • Sleeps 4

View all photos for Room Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Premium with Ocean View

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Beach View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe with Beach View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Premium with Ocean View

  • 40 sq m
  • Sleeps 3

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Hard Rock Hotel Cancun - All Inclusive

Zona Hotelera
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 1,458 reviews
The price is CA $644
CA $785 total
includes taxes & fees
Jan 20 - Jan 21
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About the area

Cancun

Beachside getaway.A stay at this Zona Hotelera resort places you within half a mile (1 km) of Iberostar Cancun Golf Course and 2 miles (3 km) of Delfines Beach. Maya Museum of Cancun and Nichupté Lagoon are also within half a mile (1 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 4 min walk - 0.4 km
  • Oasis Arena - 11 min walk - 0.9 km
  • Delfines Beach - 16 min walk - 1.3 km
  • Aquaworld - 17 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Bahia Rodizzio - ‬4 min walk
  • ‪Piña Colada - ‬5 min walk
  • ‪Flama - ‬3 min walk
  • ‪Playa - Beach - ‬3 min walk
  • ‪Light House - ‬14 min walk

About this property

Emporio Cancun Optional All Inclusive

4-star beachfront resort near Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Emporio Cancun Optional All Inclusive offers its guests 3 outdoor swimming pools, a waterslide, a 24-hour fitness center, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square meters) and includes conference space. Spa services, a terrace, and an arcade/game room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

  • 545 guestrooms or units
  • 9 levels
  • 12 buildings
  • 3 dining venues
  • 8288 sq ft of conference space
  • 770 sq m of conference space
  • Built in 1983
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Emporio Cancun Optional All Inclusive offers 545 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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The Westin Resort & Spa, Cancun
  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.3 out of 5, Excellent, 2,581 reviews
The price is CA $199
CA $247 total
includes taxes & fees
Jan 24 - Jan 25
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 545 for adults and MXN 370 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 545 for adults and MXN 370 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1084 out of 2204 reviews
Rating 8 - Good. 466 out of 2204 reviews
Rating 6 - Okay. 295 out of 2204 reviews
Rating 4 - Poor. 152 out of 2204 reviews
Rating 2 - Terrible. 207 out of 2204 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lidia, Antelope

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Staff not friendly, no one seems to speak a little English to communicate. Place is under construction, minimal activities. Food selection very little, the buffet is small. They only have 2 restaurants and it’s hard to make reservations but the restaurant was half empty once we got in. Do not recommend, we stayed at 8 other resorts in the same area and this is by far the worse, was there Nov 2025
Stayed 8 nights in Nov 2025

10/10 Excellent

Orlando, Chicago

Stayed 6 nights in Nov 2025

10/10 Excellent

Lizbeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the view of the ocean from my room.
Stayed 1 night in Oct 2025

2/10 Terrible

Bianca

Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Javier

El buffet espectacular , playa privada . Regresare sin duda.
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos

Stayed 3 nights in Oct 2025

10/10 Excellent

Terri

Stayed 2 nights in Sep 2025

10/10 Excellent

William, Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience, everything was just as we expected and it was easy to come on go from the property as well.
Stayed 3 nights in Aug 2025

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice we has a swim out King room. Not your ideal swim out as it is accessible by everybody else in the hotel. Food options were not the greatest for dinner we went off the resort for that but many amazing restaurants close by like Chambao. Room was nice and clean always. Staff were very friendly.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lesia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I celebrated our 13 year anniversary and everything was absolutely terrific!! The staff were all so friendly and always willing to help.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 5 nights in Aug 2025

6/10 Okay

Mirza, Louisville

Liked: Cleanliness
Stayed 6 nights in Sep 2025

10/10 Excellent

Juan Pablo

Stayed 1 night in Sep 2025

2/10 Terrible

Leopoldo Garza

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They promoted themselves as an all inclusive hotel but when checking in they said it was optional. Now they’ve changed their name to optional I’m assuming because they were getting complaints about it
Stayed 8 nights in Jul 2025

10/10 Excellent

Juan

Stayed 1 night in Sep 2025

10/10 Excellent

Adriana Josefina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, we knew we had *finally* picked the right place. The staff is absolutely fantastic, offering a warm greeting that set a positive tone for our entire stay. The property itself is stunning! Truly "wow" worthy—with outstanding attention to detail. Our pool room was a dream; it offered direct access to a gorgeous infinity pool with breathtaking ocean views right outside our door! We loved the convenience of having everything on-site, including a great selection of restaurants, bars, shops, and even a Starbucks. Unlike other resorts in the area that made leaving feel difficult, this property was completely accommodating. A special shout-out to Joshua, who was an absolute pleasure! He handled a couple of small issues with incredible grace, understanding, and professionalism. Words can't express how amazing he is! A huge thank you, Joshua and the entire team! Not only will we be back to this Cancun location, but we are now excited to visit all your properties. You have won guests for life.
Stayed 5 nights in Sep 2025

4/10 Poor

Ana

Business traveller
Liked: Staff & service
Disliked: Amenities
The property need improvement. I was on the 7th floor and the elevator don't work .. has to Use the stairs many times . Also the rooms had a humidity smell, and The AC wasn't working properly. The food at the buffet was AWFUL. But the good thing about this Property is the people .. but thats about it.
Stayed 2 nights in Sep 2025

6/10 Okay

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was okay, but I thought that the rooms could have been more modern and re-painting job could get done to keep the exterior looking clean. The buffet food sucks, it was mediocre at best!
Stayed 5 nights in Sep 2025

10/10 Excellent

Omar

Liked: Amenities
I enjoy my experience
Stayed 5 nights in Sep 2025

6/10 Okay

Regina

Stayed 4 nights in Sep 2025

8/10 Good

Mayerling

Travelled with family
Liked: Staff & service
Few things that could be improved and done
Stayed 6 nights in Sep 2025

10/10 Excellent

Issa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Gretchen

Travelled with family
Liked: Staff & service
The property was okay, but I just didn't like to have children in area where they not supposed to be.
Stayed 4 nights in Sep 2025

10/10 Excellent

Joel

Stayed 4 nights in Sep 2025