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"Nice staff, not very many places to eat. It says 5 restaurants, but does not explain that 2 are only open 2 nights each per week. There are never 5 pl
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By a verified traveller on Tue 28 Nov 2017
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Hotel Description
3-star beachfront hotel near Tortuga Beach
On the beach
A stay at this Zona Hotelera hotel places you within half a mile (1 km) of Turtle Beach and 2 miles (3 km) of Tortuga Beach. Langosta Beach and Plaza Las Americas are also within 3 miles (5 km).
Full-service spa, outdoor pool
A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare.
Free WiFi, balconies
In addition to flat-screen TVs with satellite channels, the 151 guestrooms offer free WiFi and balconies. Other amenities include coffee/tea makers, free bottled water, and hair dryers.
Ocean Spa Hotel Cancun ratings based on 8 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Ocean Spa Hotel Cancun
Everyone (8)
5 out of 5
Posted by a verified traveller on 24 Apr. 2019
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Comment from Hotel Management
22 May 2019
by Ocean spa
Estimado húesped esperamos haya disfrutado sus estancia con nosotros, gracias por sus amables comentarios, esperamos tenernos pronto con nosotros.
4 out of 5
Nice staff, not very many places to eat. It says 5 restaurants, but does not explain that 2 are only open 2 nights each per week. There are never 5 places open at one time...three to choose from at one time at max.
Posted by a verified traveller on 28 Nov. 2017
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Comment from Hotel Management
6 Dec. 2017
by Ocean spa Hotel
Dear guest, we appreciate your suggestions and comments will be taken into account and we hope to have them again soon.
3 out of 5
Decent hotel away from the zone. It's at the end.
I bought a spa package and they tried to give me a standard room. I wasn't pro-rated for that night either. I thought all inclusive meant you didn't have to pay for meals. It wasn't badly priced and it was very good food but it wasn't included. The people were nice but if there was a problem you take it up with Travelocity? Interesting.
Posted by a verified traveller on 19 Feb. 2017
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3 out of 5
Hotel was close to beach, quiet, friendly people.
Pros:Breakfast best meal.
The hotel is about 15 drive from up town or downtown.
Not a lot of people
Cons:Food. More verity.
Location:There is a restaurant across the street that is great for lunch or dinner.
Go shopping downtown at Market 28. Take the bus.
1. Not a lot of activities to do at the hotel.
2. Best to eat a restaurants in town the food is better and cheaper.
3. Room was nice and clean, had to call for face towels everyday. They didn't leave them after cleaning the room.
4. Everyday we explored different areas around Cancun by bus. Great experience only 21 pesos for two people.
5. Good to exchange US dollars. Exchange rate is higher down town.
6. You don't have to take the first price they give you. Everything can be negotiated even a CAB ride.
Posted by Laticia, from NC on 20 Jan. 2017
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4 out of 5
Nice hotel near the beach in Cancun
Pros- Staff is super friendly and nice.
Free wifi- but disconnects at times.
The all inclusive package is good- everything is included no exclusions!
Beach is nice
Convenient store across the street
It's easy to get around to other places
No weird hotel fee when you check out
Cons- Hotel won't let you check in before 3pm- but you can relax and eat while you wait.
My room was on the first floor near the parking lot so it was noisy.
The view is poolside which was beautiful but they play music in the morning so you can hear it while you're trying to sleep. Walls are thin you can hear the neighbors next to you.
The buffet food is OK... The restaurants on site are decent.
I got a great deal so I didn't mind too much with the cons.
Posted by shah , from new york on 24 Nov. 2015
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4 out of 5
Good value, clean, no frills-- I'd stay here again
My bf and I enjoyed our stay at Ocean Spa. Our flight got in really early but the staff held our luggage for us until check-in and gave us wristbands to access food, drinks, activities, etc when we arrived instead of making us wait until 3pm. We were offered a timeshare presentation and turned it down. We weren't treated differently for refusing it or bothered about again for the rest of our stay. The drinks and food were good: plenty of fresh fruit, a few meat options, some mixed vegetable/goulash dishes that I didn't recognize but were pretty good, great omelettes, etc. There was some repetitiveness as far as the buffet goes and I had hoped to see more Mexican food but for the price you can afford to go out and try local places. The bus is only 16 pesos or $1 US and runs 24 hrs/day. There are also 3 other restaurants (Italian, Mexican, and Asian) on site that are open for dinner and part of the all inclusive pkg but require a reservation (service seemed to be a little slower). The hotel's beach is in a bay area so there aren't a lot of waves but you can take a free shuttle to one of the other resorts the hotel is partnered with (Sunset royal has a nice beach). The rooms were basic but clean/nice: tile floors, tiled shower, flat screen tv, balcony, comfy but firm beds, digital safe, soft large towels, and typical complimentary shampoo/soap. There are free activities such as kayaking, paddle boarding, yoga, bingo, beach volleyball and soccer. Nice spa. In-pool bar. Good A/C.
Posted by Natasia, from Colorado on 10 Nov. 2015
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4 out of 5
Nice hotel with great restaurants
They were decent in all aspects. My towel card got lost twice but the language barrier didn't help with that. My room was always clean and smelled of lavender. The bartenders were great, Julio and Bruno. They gave italian, asian and Mexican restaurants at the hotel as well as others at the four connecting hotels. It was all exquisite and included. The beach had lots of seaweed growing and no waves. Over all I had a great time but there are some of the basics of what you can expect.
Posted by Brooke on 12 Aug. 2015
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3 out of 5
Nice hotel close to beach and great views
The hotel stuff was very friendly and always ready to assist when need it specially in the restaurant and pool areas,. The only bad part is the small amount of personel in hotel
Posted by alberto , from calimesa, California on 2 Aug. 2015
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled liquor
Room service during certain hours
All onsite activities, and facilities and equipment included
Property Features
Some rates at Ocean Spa Hotel Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Ocean Spa Hotel Cancun like an outdoor pool and a children's pool. Free breakfast is served daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor tennis court, a steam room, and a garden. Free self parking is available. This 3-star Cancun hotel is smoke free.
151 guestrooms or units
3 levels
2 buildings
3 dining venues
Buffet breakfast (free)
Bar by the pool
Bar or lounge
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
ATM
Bellhop
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Free WiFi
Outdoor tennis court
Laundry facilities
Babysitting or childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Area shuttle
Parking: Free self parking
Room Amenities
Ocean Spa Hotel Cancun offers 151 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. 22-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Private balcony
Flat-screen television
Satellite channels
Premium channels
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:30 AM to 9:00 AM.
Rumm-Ba - This beachfront buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Tacos Break - This restaurant specializes in Mexican cuisine.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only.
Siena - This restaurant specializes in Italian cuisine and serves dinner only.
Terraza - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Spa Services
Sauna in spa
Spa tub in spa
Number of treatment rooms 4
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Pets
Pets and service animals are not allowed at Ocean Spa Hotel Cancun
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.
No elevators
Debit cards not accepted
No pets or service animals allowed
Fees
Guests will be asked to pay the following charges at the property:
Deposit: MXN 1000 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
