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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
4.5-star beachfront property near Gaviota Azul Beach

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
4 outdoor pools, sun loungers
View from property
Terrace/patio
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa

Explore the area

View in a map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Hotel Zone Beaches
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

7.0 out of 10
Good
(4 reviews)
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(52 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • 44 sq m
  • Sleeps 2

View all photos for Suite Standard with Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Sea View

  • 51 sq m
  • Sleeps 2

View all photos for Suite Standard with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Ocean View

  • 51 sq m
  • Sleeps 2

View all photos for Suite Master with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master with Ocean View

  • 51 sq m
  • Sleeps 4

Suite Standard with Ocean View

  • 51 sq m
  • Sleeps 2

View all photos for Room Standard with Street View

Minibar, in-room safe, desk, soundproofing

Room Standard with Street View

  • 44 sq m
  • Sleeps 4

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About the area

Cancun

Beachside getaway.A stay at this Zona Hotelera property places you steps from Gaviota Azul Beach and a 5-minute walk from Cancun Convention Center. La Isla Shopping Mall and Langosta Beach are also within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Chac Mool Beach - 17 min walk - 1.5 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Vips - ‬4 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Mediterraneo - ‬2 min walk
  • ‪El Mercado - ‬2 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

4.5-star beachfront property near Gaviota Azul Beach
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness center. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

  • 100 guestrooms or units
  • 8 dining venues
  • 6 bars or lounges
  • Meeting rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 403 out of 770 reviews
Rating 8 - Good. 159 out of 770 reviews
Rating 6 - Okay. 90 out of 770 reviews
Rating 4 - Poor. 51 out of 770 reviews
Rating 2 - Terrible. 67 out of 770 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time, the hotel guide Rosy was incredible helpful. She provided us with valuable information for our stay and make sure we were help. Definitely recommended.
Stayed 3 nights in Jul 2025

6/10 Okay

Jose L., Jurupa Valley

Stayed 5 nights in Jul 2025

6/10 Okay

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
Stayed 7 nights in Jul 2025

10/10 Excellent

Romulo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
Stayed 4 nights in Jul 2025

6/10 Okay

Yezenia

Stayed here a couple nights, the prices for 2 nights was a little over $1200, which in my opinion should get me a decent place, but the hotel was okay. The staff was okay, there were some that were really nice and helpful, others with funky personalities. The food
Stayed 2 nights in Jun 2025

8/10 Good

Monica

Stayed 3 nights in Jun 2025

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Carlos

Stayed 2 nights in Jun 2025

10/10 Excellent

Lamar

Stayed 3 nights in May 2025

6/10 Okay

Eona

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

carols

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is really nice luxurious the staff all them where really nice the hotel has lots of activities everyday I highly recommend this 10 star for me
Stayed 10 nights in Jun 2025

10/10 Excellent

Sheldon

Stayed 5 nights in Jun 2025

6/10 Okay

Glizandra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Este hotel nos salvo la vida despues de una mala experiencia en el hotel del lado de la misma cadena (krystal cancun) yo si le aʼnadiria mas opciones al buffet y a las bebidas alcoholicas...despues de las 11pm no hay nada q hacer y solo roomservice disponible, la atencion muy buena,limpio y el area de playa y piscina muy buena,micho sonido en ls habitaciones es lo malo y el aire acondicio ado muy pobre
Stayed 2 nights in Jun 2025

8/10 Good

SAUL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great location and great service.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ali F

Stayed 5 nights in Jun 2025

8/10 Good

Chih-Huei

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Victor

10/10 Excellent

Jesus

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We found us a new place to come back again!!!!
Stayed 7 nights in May 2025

10/10 Excellent

Donovan

Stayed 3 nights in May 2025

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
Yahir makes the best drinks! Overall it was clean and rooms were nice. The swim up bar drinks were not good. Food was decent.
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Stayed 6 nights in May 2025

6/10 Okay

Terrance

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had the beach view suite the view was amazing the drinks were watered down we had to walk to 7 eleven to buy our drinks the food was ok the wait staff had they good days and bad defiantly not enough staff
Stayed 4 nights in May 2025

8/10 Good

Oscar

Stayed 4 nights in May 2025

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!
Stayed 3 nights in May 2025