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Altitude at Krystal Grand Cancun - All inclusive

4.0 star property
4-star beachfront property near Gaviota Azul Beach

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Altitude at Krystal Grand Cancun - All inclusive

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
On the beach
Front of property - evening/night
Altitude Corner Suite Partial View
4 restaurants, Italian cuisine

Overview of Altitude at Krystal Grand Cancun - All inclusive

Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationCancun Convention Center5 min walk
  • Popular LocationForum Beach6 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Room options

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Flat-screen TV

Altitude Corner Suite Partial View

  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Krystal Grand Cancun All Inclusive
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3.8 out of 5, Good, (1245)
The price is CA $412
per night
CA $510 total
includes taxes & fees
9 May - 10 May
Krystal Grand Cancun All Inclusive

About the area

Cancun

Beachside getaway.A stay at this Zona Hotelera property places you steps from Gaviota Azul Beach and a 5-minute walk from Cancun Convention Center. La Isla Shopping Mall and Tortuga Beach are also within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 6 min walk
  • Caracol Beach - 7 min walk
  • Chac Mool Beach - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Hooters - 5 min walk
  • Mandala - 5 min walk
  • Krystal Cancún - 2 min walk
  • Coral Café - 2 min walk
  • Monkey Business - 5 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

4-star beachfront property near Gaviota Azul Beach
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, spa services, and a terrace are also featured at the family-friendly Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4-star Cancun property is smoke free.

  • 100 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 219 out of 432 reviews" "
Rating 8 - Good. 99 out of 432 reviews" "
Rating 6 - Okay. 51 out of 432 reviews" "
Rating 4 - Poor. 34 out of 432 reviews" "
Rating 2 - Terrible. 29 out of 432 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

richard

Liked: Cleanliness
Disliked: Property conditions & facilities
The good: The views are as advertised. Beautiful grounds. clean pools and rooms. The bad: There was enough staff with poor, unhelpful attitudes to dampen the stay. The air-conditioning couldn't keep up with the heat so we sweated in the room until night time. dinner reservations were booked up before we could even make any each day of our stay. you have to book them at 9am each morning. We tried at 9 am every day and still couldnt get them. Then you have to walk in wait for food at dinner time. very
Stayed 4 nights in Jan 2024

10/10 Excellent

Whitney M

Stayed 5 nights in Jan 2024

2/10 Terrible

Verified traveller

Stayed 4 nights in Dec 2023

8/10 Good

Teena

Stayed 8 nights in Dec 2023

8/10 Good

Melissa Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay there! Thank you to the waiter Celerino for making our stay by the infinity pool AMAZING!!
Stayed 10 nights in Dec 2023

8/10 Good

Tokuya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023

8/10 Good

Teresa G

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new rooms with ocean view in Altitude tower. Comfortable beds.
Stayed 5 nights in Dec 2023

8/10 Good

Philip J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience here. Great facility, amenities. Staff was 5star. Everyone very pleasant, helpful and understanding. Ill be back!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Maurica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023