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Kempinski Hotel CancĂșn

5.0 star property
5-star luxury resort near Luxury Avenue Shopping Mall, connected to a shopping center

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Photo gallery for Kempinski Hotel CancĂșn

On the beach, white sand, beach cabanas, sun loungers
Property video
Miscellaneous
Exterior
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

Map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Aquaworld
    â€Ș16 min walk‬
  • La Isla Shopping Mall
    â€Ș3 min drive‬
  • Delfines Beach
    â€Ș5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș22 min drive‬

Room options

View all photos for Suite (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Suite (Seafront)

  • 82 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Double Room (Seaside)

  • 41 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Seaside)

  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Suite (Seafront)

  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

  • 82 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down comforters, minibar, in-room safe

Presidential Suite

  • 229 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Double Room (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil)

Suite (The Saasil)

  • 177 sq m
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

Club Suite (Seaside)

  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Suite (Seaside)

Suite (Seaside)

  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Beachfront retreat .With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Luxury Avenue Shopping Mall and 2 miles (3 km) of Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 miles (3 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 16 min walk - 1.4 km
  • La Isla Shopping Mall - 3 min drive - 1.8 km
  • Cancun Interactive Aquarium - 3 min drive - 1.8 km
  • Iberostar Cancun Golf Course - 4 min drive - 3.9 km
  • Delfines Beach - 5 min drive - 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • â€ȘRestaurant nebbiolo en cancun - ‬5 min walk
  • â€ȘTaboo Cancun - ‬1 min drive
  • â€ȘPorfirio's Cancun - ‬1 min drive
  • â€ȘPuerto Madero - ‬1 min drive
  • â€ȘHarry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Kempinski Hotel CancĂșn

5-star luxury resort near Luxury Avenue Shopping Mall, connected to a shopping center
Some rates at Kempinski Hotel CancĂșn are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel CancĂșn you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafĂ©. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts, and a health club.

This 5-star Cancun resort is smoke free.

  • 1 building
  • 363 guestrooms or units
  • 9 levels
  • 6 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 290625 sq ft of conference space
  • Built in 1993
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Kempinski Hotel CancĂșn offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

KayantĂĄ Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (39 inches high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.14 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel CancĂșn Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 519 out of 636 reviews
Rating 8 - Good. 63 out of 636 reviews
Rating 6 - Okay. 21 out of 636 reviews
Rating 4 - Poor. 8 out of 636 reviews
Rating 2 - Terrible. 25 out of 636 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harald, Toronto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel is super friendly. Authentic and kind people! The breakfast buffet was incredible, one of the best I ever had. There are enough lounge chairs for everyone at the beach and in the pool area. They also provide free sunscreen and Aloe Vera gel if you get a sunburn. Overall a fantastic hotel and an amazing experience!
Stayed 6 nights in Mar 2025

6/10 Okay

kelvin

Liked: Cleanliness, staff & service
It’s not that enticing.
Stayed 3 nights in Mar 2025

10/10 Excellent

flor, new york

Stayed 3 nights in Feb 2025

10/10 Excellent

Anthony, Moosic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff. Clean. Quiet. Beautiful
Stayed 3 nights in Mar 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great beach
Stayed 8 nights in Mar 2025

10/10 Excellent

James and Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the service is outstanding. Looking forward to future visits.
Stayed 4 nights in Mar 2025

4/10 Poor

Raffaela, LONDON

Stayed 11 nights in Feb 2025

2/10 Terrible

Thomas, Yarrow Point

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not receive any supposed VIP benefits. Even worse, my son developed an infection during our stay so we left a few days early to return for medical care. What did Kempinski do? Well, they charged us for the three nights that we had to miss even though we were not on a prepaid reservation or any unique booking. They charged our credit card for the entire six night stay at check-in like a good scam artist. The penalty for a no-show was one night yet they charged us for three nights because we left for a medical issue. Would Four Seasons in Hawaii do that? No chance. What a rip off - and they blamed in on us for using Expedia to make the reservation. Never again will I trust Kempinski or Expedia.
Stayed 6 nights in Feb 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Aldo Alfonso, Cedar Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, stunning place, amazing food, shows every night, incredible ocean views, very good location, definitely I'll be back!
Stayed 3 nights in Feb 2025

6/10 Okay

Ann

Travelled with family, Travelled with family and small children
Disliked: Amenities
We stayed at the Kimpinski for one night and the hotel was just ok. Food, service could have been better. We didn’t feel it was worth it for the money spent.

10/10 Excellent

Sashank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property great location and view from room and one of the best beaches in Cancun
Stayed 5 nights in Feb 2025

10/10 Excellent

Brian James, Greensboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, facilities are excellent. Classical and a little dated but well maintained. Two great restaurants, but pricey. Overall we had a great stay
Stayed 9 nights in Feb 2025

10/10 Excellent

Ernie, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Robb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise!!

Perfect spot. Been going there for 20 years
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
. Friendly staff
Stayed 4 nights in Feb 2025

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Parmeshwar, South Ozone Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort
Stayed 4 nights in Feb 2025

8/10 Good

Clarissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected better. Not horrible but not the best.
Stayed 3 nights in Feb 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the classic 5 star treatment and beauty of the hotel. Wonderful room and beautiful surroundings...ie beach etc. Great food...plenty of restaurants to chose from. Loved the whole experience
Stayed 2 nights in Feb 2025

8/10 Good

Nobel, Jupiter

Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, polite staff. Looking to satisfy hotel guests. Joseph
Stayed 4 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

De Primera!

This hotel is an elegant and classic place to stay, and the employees are incredibly friendly, professional and gracious hosts. I wouldn’t stay anywhere else in the Cancun hotel zone. Hasta la proxima vez! Muchisimas gracias!
Stayed 4 nights in Feb 2025