Kempinski Hotel Cancún

5-star luxury resort near Luxury Avenue Shopping Mall, connected to a shopping center

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Where to?

Dates

December 2025

January 2026

On the beach, white sand, beach cabanas, sun loungers

6 restaurants, breakfast, lunch, dinner served; seafood

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Explore the area

Retorno del Rey No. 36, Cancun, QROO, 77500

Place, Ballenas Beach
‪2 min walk‬
Place, Luxury Avenue Shopping Mall
‪11 min walk‬
Place, Aquaworld
‪16 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Room options

Club Suite (Seaside)

82 sq m
1 bedroom
Partial sea view
Sleeps 3
1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Suite (Seaside)

Exceptional

82 sq m
1 bedroom
Partial sea view
Sleeps 3
1 King Bed

Suite (Seafront)

82 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Club Double Room (Seaside)

Exceptional

41 sq m
Partial sea view
Sleeps 4
2 Double Beds

Club Room, 1 King Bed (Seaside)

Exceptional

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Club Suite (Seafront)

82 sq m
1 bedroom
Partial sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seafront)

Wonderful

41 sq m
Sea view
Sleeps 4
2 Double Beds

Panoramic Suite

82 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Presidential Suite

229 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seaside)

Exceptional

41 sq m
1 bedroom
Sea view
Sleeps 3
1 King Bed

Club Room, 1 King Bed (Club Seafront)

Exceptional

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seafront)

Exceptional

41 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seaside)

Very good

41 sq m
Sea view
Sleeps 4
2 Double Beds

Club Double Room (Seafront)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Suite (The Saasil)

177 sq m
3 bedrooms
Beach view
Sleeps 6
3 King Beds

About the area

Cancun

Beachfront retreat .With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Luxury Avenue Shopping Mall and 2 miles (3 km) of Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 miles (3 km).

View more Resorts in Cancun

What's nearby

Ballenas Beach - 2 min walk - 0.2 km
Luxury Avenue Shopping Mall - 11 min walk - 1.0 km
Kukulcan Plaza Shopping Mall - 11 min walk - 1.0 km
Aquaworld - 16 min walk - 1.4 km
La Isla Shopping Mall - 3 min drive - 1.8 km

Getting around

Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

‪La Veranda - ‬9 min walk
‪Club Bistro - ‬9 min walk
‪Nebbiolo - ‬5 min walk
‪Taboo Cancún - ‬6 min walk
‪La Madalena - ‬6 min walk

About this property

Kempinski Hotel Cancún

5-star luxury resort near Luxury Avenue Shopping Mall, connected to a shopping center

Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts, and a health club.

This 5-star Cancun resort is smoke free.

1 building

363 guestrooms or units

9 levels

6 dining venues

2 bars or lounges

Meeting rooms

290625 sq ft of conference space

27000 sq m of conference space

Built in 1993

Kid's club (surcharge)

Supervised childcare (surcharge)

Childcare (surcharge)

Cabanas on the beach (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Conference center

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Gift shop

Beauty salon

Computer for guest use

Television in lobby

Onsite shopping

Bellhop

Elevator

No smoking on site

Bar on the beach

Bar by the pool

Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Pool
Breakfast included
All-inclusive
Spa

CA $846 total

includes taxes & fees

Dec 10 - Dec 11

Property amenities

Family friendly

2 outdoor pools
Children's club (surcharge)
In-room babysitting (surcharge)
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Stroller
Supervised activities for children (surcharge)

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
2 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Private picnics

Things to do

2 outdoor pools
Art gallery
Children's club
Designer stores
Fitness classes
Free beach club
Full-service spa
Health club
Hot tub
Outdoor tennis court
Piano
Pickleball
Pilates classes
Playground
Sauna
Shopping
Steam room
Tennis lessons
TV in common areas
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Elevator (60 inch wide door)
Front entrance ramp
Grab bar near toilet (39 inches high)
Hardwood flooring in public areas
Height-adjustable showerhead
Low-height door lock
Low-height electrical outlets in bathroom
Smooth flooring in public areas
Thin carpet in public areas
Transfer shower
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways

Room amenities

Entertainment

42-inch LCD TV with cable channels
iPod dock
Pay movies

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Food and drink

24-hour room service
Champagne service
Espresso maker
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 50.0 per night.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 4.27 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Timothy

Aug 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2025

10/10 Excellent

Clayton

Travelled with family

Aug 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is by far the best resort in Cancun

Stayed 3 nights in Jul 2025

10/10 Excellent

John

Aug 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Staff and Hotel are Fantastic!

Stayed 9 nights in Jul 2025

10/10 Excellent

Judit

Travelled with family

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This service was absolutely exceptional. A wonderful and refined atmosphere.

Stayed 5 nights in Aug 2025

8/10 Good

Carlos

Travelled with family

Aug 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent staff

Stayed 4 nights in Jul 2025

10/10 Excellent

Lina

Travelled with group

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel, not too much entertainment, but dining options were nice, staff friendly, property was clean. I only stayed 4 nights and went on daily tours, so I didn’t get to use spa or gym etc., however, I checked them out and they looked nice .

Stayed 5 nights in Jul 2025

10/10 Excellent

Timothy

Jul 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

10/10 Excellent

CARLOS

Jul 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Apr 2025

10/10 Excellent

Kyrsten Leoni Habana

Travelled with family

Jul 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Truly Unforgettable Anniversary at Kempinski! Our stay at the Kempinski Hotel was nothing short of extraordinary. We were there to celebrate our 25th wedding vow renewal, and from the very beginning, the staff made sure it was a truly unforgettable experience. They helped us plan the entire celebration with incredible care and attention to detail. A special thank you to Salma, who made sure every element—from the big moments to the smallest touches—was handled perfectly for me and my family. As a welcome surprise, one of our rooms was upgraded upon arrival. Throughout our stay, the service was consistently outstanding. The staff regularly checked in to make sure we had everything we needed and were always one step ahead of our requests. One thing that really stood out: during our excursions, our family was the only group picked up and dropped off right at the hotel entrance—while other guests from nearby hotels had to cross busy streets. It made us feel genuinely cared for. The Casitas restaurant team deserves special praise. During dinner, my husband and I had a late-night craving for burgers—and even though it wasn’t on the dinner menu, they kindly let us order from the lunch menu. That kind of flexibility and warmth really impressed us. Every night, we were greeted with a sweet anniversary treat in our room—a beautiful gesture that made the whole experience feel even more personal. To everyone at Kempinski: thank you for making our anniversary so special. We’ll nev

Stayed 5 nights in Jul 2025

10/10 Excellent

Jake

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

10/10 The breakfast is amazing!

Stayed 3 nights in Jul 2025

10/10 Excellent

Xiao

Jul 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jun 2025

10/10 Excellent

Johnna B

Travelled with family

Jul 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed this stay and the VIP treatment. Everything was top tier!! This is the place I will stay when in Cancun in the future.

Stayed 6 nights in Jun 2025

10/10 Excellent

Hesham

Travelled with family

Jul 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great hotel, it is just missing a regular cafe to have a cup of coffee at any time of the day.

Stayed 4 nights in Jul 2025

10/10 Excellent

Nadia, Chicago

Travelled with group

Jul 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

It’s one of the best resorts on the strip in Cancun. Also best food/restaurants in Cancun.

Stayed 3 nights in Jul 2025

10/10 Excellent

Emilio

Travelled with partner

Jul 7, 2025

Liked: Amenities

Is quiet and relaxing and it’s clean

Stayed 8 nights in Jun 2025

4/10 Poor

Chris

Travelled with partner

Jul 6, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

False advertising as all inclusive. High fees for no reason, not 5 Star. Rooms are very old and bed bugs were present. Literally a hotel doing whatever they can to survive. I would not recommend unless you desperately need. Do not fall for the 5 star hotel review it is false advertisement.

Stayed 5 nights in Jun 2025

10/10 Excellent

Heather S

Travelled with family

Jul 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10…will definitely return! The staff, location, cleanliness, view…ALL impeccable!

Stayed 4 nights in Jun 2025

10/10 Excellent

Leyanis

Travelled with family

Jun 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An exceptional hotel and a truly memorable stay. The service was outstanding from start to finish. I highly recommend this property to anyone seeking a top-tier experience.

Stayed 2 nights in Jun 2025

10/10 Excellent

Lilian

Travelled with family

Jun 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful. Great service by all the staff. Good food.

Stayed 3 nights in Jun 2025

10/10 Excellent

Tyler

Jun 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with group

Jun 19, 2025

Liked: Cleanliness, amenities, property conditions & facilities

A property more for a family environment or the older crowd. We loved that it was classy, luxurious, and not trying to be trendy for a younger demographic. The staff was amazing and made us feel like we were special guests. The breakfast buffet was great. Only very small critique is the menu options for lunch and dinner were not very extensive, although everything we had was great.

Stayed 4 nights in Jun 2025

10/10 Excellent

Clay, Chester

Travelled with family

Jun 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay..

Stayed 4 nights in Mar 2025

10/10 Excellent

Katrina

Jun 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

Madalina

Travelled with partner

Jun 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property,amazing staff!

Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Jun 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

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Kempinski Hotel Cancún

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Photo gallery for Kempinski Hotel Cancún

Reviews

Popular amenities

Explore the area

Room options

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

View all photos for Suite (Seaside)

Suite (Seaside)

View all photos for Suite (Seafront)

Suite (Seafront)

View all photos for Club Double Room (Seaside)

Club Double Room (Seaside)

View all photos for Club Room, 1 King Bed (Seaside)

Club Room, 1 King Bed (Seaside)

View all photos for Club Suite (Seafront)

Club Suite (Seafront)

View all photos for Deluxe Double Room (Seafront)

Deluxe Double Room (Seafront)

View all photos for Panoramic Suite

Panoramic Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room, 1 King Bed (Seaside)

Deluxe Room, 1 King Bed (Seaside)

View all photos for Club Room, 1 King Bed (Club Seafront)

Club Room, 1 King Bed (Club Seafront)

View all photos for Deluxe Room, 1 King Bed (Seafront)

Deluxe Room, 1 King Bed (Seafront)

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

View all photos for Club Double Room (Seafront)

Club Double Room (Seafront)

View all photos for Suite (The Saasil)

Suite (The Saasil)

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Kempinski Hotel Cancún

Awards and affiliations

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Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Reviews

Kempinski Hotel Cancún Reviews

Exceptional

9.8/10

9.6/10