Skip to main content
Beginning of main content

"Property was very clean . The food buffet was average . The restaurants were Excellent . Staff were good . The only bad thing is they try too hard to ... " More

By a verified traveller on Mon 22 Feb 2021

Enter dates to see availability

Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

Within a 15-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Also, Maya Cancun Museum is within half a mile (1 km) and Aquaworld is within 2 miles (3 km).

All-inclusive

This smoke-free property features a private beach, a golf course, and free water park access. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, MP3 docks

Featuring conveniences like sitting areas and coffee/tea makers, the 426 guestrooms also offer free WiFi and LCD TVs with cable channels. Free minibar items, MP3 docks, and 24-hour room service are also available.

Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$371* Per night/room 6 Mar. - 7 Mar.

Double Room, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Standard Double Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Villa, Ocean View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Standard Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Iberostar Selection Cancun All Inclusive ratings based on 60 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Selection Cancun All Inclusive

Everyone (33) Couples (10) Family (13)
4 out of 5
Property was very clean . The food buffet was average . The restaurants were Excellent . Staff were good . The only bad thing is they try too hard to sell the time shares . They lied about it being 1 & 30 min it was 4 hours .

Posted by on 22 Feb. 2021

Was this review helpful to you?
5 out of 5
Great place. Sports & Entertainment staff at the pool were awesome. Staff went above and beyond to make sure we had a great time. Food was ok. Hibachi was awesome. Place was very clean. Room was great. Minibar was severely lacking. Would definitely stay there again.

Posted by on 21 Feb. 2021

Was this review helpful to you?
2 out of 5
great view. couple good restaurants. power kept going out. outdated rooms. room safe was broken. bugs inside rooms. broken soap dispensers. everything from bar was water downed.

Posted by on 11 Jan. 2021

Was this review helpful to you?
4 out of 5
The Beach was absolutely gorgeous. The pool was very nice, but the water was very cold. We loved the daytime entertainment and activities. Hector and Oswaldo were lots of fun and did a great job. Drinks were good, service was good, rooms were cleaned quickly during the day. We were worried a little about food prior to going, but we thought the buffet was pretty good with lots of options and they had lots of items that were made to order which was great. Restaurants were good as well with excellent service. Overall a very nice place!

Posted by on 4 Jan. 2021

Was this review helpful to you?
3 out of 5
The property was beautiful. Gorgeous beach, very clean lobby, check in was easy. But problems started as soon as we got to the room. I had a party of 6 with me for my 30th birthday, and first there was no way to get rooms close together. The rooms we did get, our lock didn’t work (the key card). Within 2 days we had to call the front desk 4 times, and maintenance came to change the locks every time. However, on the 5th time we found out that no one was even documenting that we had issues. Finally I tried to get an upgrade seeing that this was a complete disappointment, and front desk almost didn’t want to do it. Every time I went to the front desk I was made an empty promise that was not fulfilled. The only two people that helped me on day 3 of 4 nights was Miguel. Alberto also assisted in getting us a dinner on the adults only side for all my troubles. Overall, I would never come back to this particular iberostar. To this day, nothing was done to my room for my birthday, one of the days they didn’t clean our room at all, it was all a joke. Beautiful property, but clearly there’s a lack in management and staff. 5th stay at Iberostar hotels and very disappointed.

Posted by , from Atlanta, Ga on 24 Nov. 2020

Was this review helpful to you?
5 out of 5
I have to admit that I was skeptical about our trip at first after reading various reviews, however, my husband and I had a wonderful experience at the Iberostar Selection Cancun hotel. The staff was friendly from the moment we arrived until the time we left. Jorge and David made sure that our needs were taken care of. Our room was very clean and the facilities were wonderful. We ate at two of the resort restaurants and the food was pleasing. We will definitely return!

Posted by , from Maryland on 27 Oct. 2020

Was this review helpful to you?
1 out of 5

Posted by on 4 Oct. 2020

Was this review helpful to you?
5 out of 5

Posted by , from San Antonio on 4 Oct. 2020

Was this review helpful to you?
4 out of 5
All the restaurants were booked for dinner. So only buffet was available for dinner. Swim up pool was closed. Beer was hot at bats and given with cup of ice.

Posted by , from Dallas, TX on 28 Sep. 2020

Was this review helpful to you?
2 out of 5
The property was very nice, customer service is Not too friendly food and drinks very low quality, the menu in the buffet was the same ALL day and every day they don’t have a good variety of food... Very disappointed.

Posted by on 21 Feb. 2020

Was this review helpful to you?

About the Iberostar Selection Cancun All Inclusive

Location Boulevard Kukulcan, Km. 17, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Soccer (football) included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Taxes included
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Iberostar Selection Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Cancun All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. This 4-star Cancun property is smoke free.

  • 1 building
  • 426 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • 108996 sq ft of conference space
  • 10126 sq m of conference space
  • Built in 1992
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 7
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (16.4 km / 10.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Selection Cancun All Inclusive offers 426 air-conditioned accommodations with MP3 docking stations and free minibar items. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

El Maguey Restaurant - This beachfront buffet restaurant specializes in Mexican cuisine.

El Laguito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

La Horma - This fine-dining restaurant serves dinner only. Open daily.

La Parrilla - This steakhouse serves dinner only. Open daily.

Naga Hibachi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens staying 3 nights or more through March 31, 2021. Rapid antigen screenings for COVID-19 are available by appointment for all other bookings (surcharge). PCR screenings for COVID-19 are also available for a surcharge. Guests will be advised of the health screening options on arrival, and will be able to schedule appointments in advance.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 25 years old. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Number of children who can stay free - 2
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Iberostar
  • All Inclusive Iberostar Cancun
  • Cancun All Inclusive Iberostar
  • Cancun Iberostar
  • Cancun Iberostar All Inclusive
  • Iberostar All Inclusive Cancun
  • Iberostar Cancun
  • Iberostar Cancun All Inclusive
  • Hilton Cancun Resort
  • Hilton Golf Spa Resort Cancun
  • Iberostar Cancun Hotel Cancun
  • Iberostar Cancun All Inclusive All-inclusive property
  • Iberostar All Inclusive All-inclusive property
  • Iberostar All Inclusive
  • Iberostar Selection Cancun All Inclusive All-inclusive property
  • Iberostar Selection All Inclusive All-inclusive property
  • Iberostar Selection All Inclusive
  • Iberostar Selection Cancun All Inclusive Cancun
  • Iberostar Selection Cancun All Inclusive All-inclusive property
  • All-inclusive property Iberostar Selection Cancun All Inclusive
  • Iberostar Selection Cancun All Inclusive Cancun
  • Iberostar Cancun All Inclusive
  • Iberostar Selection Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing http://www.travelocity.ca/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.