Iberostar Selection Cancún - All Inclusive

4.5 star property
4.5-star beachfront property near Delfines Beach

Choose dates to view prices

Photo gallery for Iberostar Selection Cancún - All Inclusive

View from property
Property video
Free minibar, in-room safe, desk, laptop workspace
Reception
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive

Explore the area

View in a map
Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Marlin Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

Premium Room, Ocean View

7.8 out of 10
Good
(56 reviews)
  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Partial Ocean View

8.0 out of 10
Very good
(33 reviews)
  • Partial ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront (Swim Out)

7.0 out of 10
Good
(6 reviews)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Room, Balcony, Ocean View

7.4 out of 10
Good
(49 reviews)
  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Villa, Poolside

7.0 out of 10
Good
(19 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Villa, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Premium Room, Balcony, Ocean View

  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront (Swim Out)

  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room, Ocean View

  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Single Room Premium with Sea View

  • Sea view
  • 37 sq m
  • Sleeps 1

Double Room Premium with Sea View

  • Sea view
  • 37 sq m
  • Sleeps 4

Double Room Premium with Sea View

  • Sea view
  • 37 sq m
  • Sleeps 1

Double Room Premium with Sea View

  • Sea view
  • 37 sq m
  • Sleeps 4

Double Room Premium with Partial Sea View

  • Partial sea view
  • 37 sq m
  • Sleeps 1

Double Room Premium with Partial Sea View

  • Partial sea view
  • 37 sq m
  • Sleeps 4

Villa with View

  • 58 sq m
  • Sleeps 1

Villa with View

  • 58 sq m
  • Sleeps 4

Villa with View

  • 58 sq m
  • Sleeps 1

Villa with View

  • 58 sq m
  • Sleeps 4

Villa with Sea View

  • Sea view
  • 58 sq m
  • Sleeps 1

Villa with Sea View

  • Sea view
  • 58 sq m
  • Sleeps 4

Quadruple Room Premium

  • 37 sq m
  • Sleeps 4

Single Room Premium

  • 37 sq m
  • Sleeps 1

Double Room Premium

  • 37 sq m
  • Sleeps 4

Suite, Oceanfront

  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Suite, Oceanfront

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Master)

  • Sea view
  • 137 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Suite, Ocean View (Master)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 137 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room (Promo)

  • Garden view
  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room (Promo)

  • Garden view
  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Room

  • 37 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Suite with Sea View

  • Sea view
  • 89 sq m
  • Sleeps 4

Suite with Sea View

  • Sea view
  • Sleeps 1

Suite with Sea View

  • Sea view
  • Sleeps 4

Suite Master with Sea View

  • Sea view
  • Sleeps 3

Suite Master with Sea View

  • Sea view
  • Sleeps 1

Quadruple Room Premium with Sea View

  • Sea view
  • 37 sq m
  • Sleeps 4

Quadruple Room Premium with Partial Sea View

  • Partial sea view
  • 37 sq m
  • Sleeps 4

Villa with View

  • 58 sq m
  • Sleeps 4

Quadruple Room Premium with Sea View

  • Sea view
  • 37 sq m
  • Sleeps 4

Villa with View

  • 58 sq m
  • Sleeps 4

Villa

  • 58 sq m
  • Sleeps 4

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About the area

Cancun

Beachside getaway.Within a 15-minute walk of this Zona Hotelera property, you'll find La Isla Shopping Mall and Hotel Zone Beaches. Kukulcan Plaza Shopping Mall and Luxury Avenue Shopping Mall are also within half a mile (1 km).

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 km
  • Luxury Avenue Shopping Mall - 2 min walk - 0.2 km
  • Hotel Zone Beaches - 5 min walk - 0.4 km
  • Marlin Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪La Veranda - ‬7 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Club Bistro - ‬6 min walk
  • ‪Ilios Restaurant - ‬8 min walk
  • ‪Hacienda Sisal - ‬4 min walk

About this property

Iberostar Selection Cancún - All Inclusive

4.5-star beachfront property near Delfines Beach
Iberostar Selection Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 9 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 426 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • 108996 sq ft of conference space
  • 10126 sq m of conference space
  • Built in 1992
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Iberostar Selection Cancún - All Inclusive offers 426 air-conditioned accommodations with free minibar items and safes. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM
  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 9 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Optional golf privileges
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 700 per person (one-way)
  • Airport shuttle fee per child: MXN 700 (one-way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

Property Registration Number RHO910920KG

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Iberostar
All Inclusive Iberostar Cancun
Cancun All Inclusive Iberostar
Cancun Iberostar
Cancun Iberostar All Inclusive
Iberostar All Inclusive Cancun
Iberostar Cancun
Iberostar Cancun All Inclusive
Hilton Cancun Resort
Hilton Golf Spa Resort Cancun
Iberostar Cancun Hotel Cancun
Iberostar Cancun All Inclusive All-inclusive property
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Selection Cancun All Inclusive All-inclusive property
Iberostar Selection All Inclusive All-inclusive property
Iberostar Selection All Inclusive
All-inclusive property Iberostar Selection Cancun All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Cancun All Inclusive
Iberostar Selection Inclusive

Frequently asked questions

How close is Iberostar Selection Cancún - All Inclusive to the airport?

Iberostar Selection Cancún - All Inclusive is 12 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Iberostar Selection Cancún - All Inclusive?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Iberostar Selection Cancún - All Inclusive on May 26, 2026 start from CA $427, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Iberostar Selection Cancún - All Inclusive have an airport shuttle?

Iberostar Selection Cancún - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of MXN 700 per person, one-way.

How close is Iberostar Selection Cancún - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Iberostar Selection Cancún - All Inclusive offer free breakfast?

Iberostar Selection Cancún - All Inclusive offers free buffet breakfast every day from 8:00 AM to 11:00 AM.

Is there a casino at Iberostar Selection Cancún - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are nearby.

What time is check-in at Iberostar Selection Cancún - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Iberostar Selection Cancún - All Inclusive?

This property offers free self parking and valet parking.

Does Iberostar Selection Cancún - All Inclusive have a pool?

Iberostar Selection Cancún - All Inclusive features 9 outdoor pools and a children's pool.

Does Iberostar Selection Cancún - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like Mediterranean cuisine, a beachfront location, and ocean views.

Does Iberostar Selection Cancún - All Inclusive have a spa?

This property has a spa, which features body wraps, beach massages, and mani/pedis.

How close is Iberostar Selection Cancún - All Inclusive to downtown Cancun?

Iberostar Selection Cancún - All Inclusive is 0.3 mi away from Avenida Kukulkan.

Iberostar Selection Cancún - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 545 out of 1050 reviews
Rating 8 - Good. 261 out of 1050 reviews
Rating 6 - Okay. 113 out of 1050 reviews
Rating 4 - Poor. 57 out of 1050 reviews
Rating 2 - Terrible. 74 out of 1050 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

MELINDA, CONWAY

Stayed 5 nights in Feb 2026

8/10 Good

Flavia C Nery

Stayed 4 nights in Feb 2026

6/10 Okay

Paul Corey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Arrived on the Sunday of the Super Bowl. This is my 5th or 6th time at this resort. I've spent over 50k US over the last 8 years at this resort. We went down to the performance area to watch the Super Bowl and were told to have a table, we needed to buy a bottle of overpriced alcohol which was displayed on a table. This immediately put a bad taste in my mouth. There are not enough restaurants for the resort. We showed up at the italian restaurant and got in line at 5:20. The front desk had told us the restaurant opened at 5:30 but they actually start taking names at 5pm. We had to wait 2 hours to finally get a table which is too much. Also, the outdoor area of the main buffet that was sequestered for the italian restaurant was not in use that evening with increased our irritation. The resort should have never closed down the mexican restaurant (the version that had a buffet). Aside from that, the beach has improved since last year due to the reclamation project. Food was very good. Soup at japanese restaurant needs improvement. Staff is consistently friendly. Grounds are in good shape.
Stayed 6 nights in Feb 2026

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities
we truly enjoyed our time here. The food, entertainment, drinks and scenary were great. One thing... the bar tender at the pool clearly does not enjoy being a bar tender... you need a party starter in that bar.
Stayed 3 nights in Feb 2026

8/10 Good

Denis

Travelled with partner, Travelled with group
Liked: Cleanliness
Buffet food below average
Stayed 3 nights in Feb 2026

8/10 Good

Lauren

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our room was kept clean all week, and all the staff were very pleasant. Beautiful resort and good food!
Stayed 7 nights in Feb 2026

8/10 Good

Isaac

Liked: Cleanliness, amenities
Room was clean. Staff and service were excellent. Food was also excellent. Only possible improvements I could think about was that the building itself is a little old and the towels smelt of shea butter. But In general, I had a great time!
Stayed 4 nights in Feb 2026

6/10 Okay

Lakshit

Stayed 4 nights in Feb 2026

10/10 Excellent

Nataliya

Stayed 8 nights in Feb 2026

10/10 Excellent

BOUNPONE

Liked: Cleanliness, amenities, property conditions & facilities
Staff, clean room and food.
Stayed 3 nights in Feb 2026

10/10 Excellent

Maneela Deng

Liked: Cleanliness, amenities, property conditions & facilities
Staff and foods were great!
Stayed 3 nights in Feb 2026

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was always clean early. Staff was amazing and always friendly. Food was excellent!!
Stayed 7 nights in Feb 2026

8/10 Good

Heather

Stayed 5 nights in Jan 2026

10/10 Excellent

Hanwoo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 5 days. Food was good, we even had a lobster paella for a lunch. Weather was kind of off but rest were good.
Stayed 5 nights in Feb 2026

8/10 Good

Hassan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is good but flair wasted our time
Stayed 6 nights in Feb 2026

8/10 Good

John

Stayed 5 nights in Dec 2025

8/10 Good

Julie, Madison

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff in all areas was amazing. Food was great, nice options. Personally I'd like to have seen the bigger shows at the theater start at nine instead of 930. Also more entertainment in the lobby bar area
Stayed 7 nights in Feb 2026

10/10 Excellent

Richard, Chesilhurst

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff service!
Stayed 7 nights in Jan 2026

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean villa with a beautiful view. Staff was friendly and helpful. Love the small touch of flowers being left in our room after housekeeping was done. Highly recommended and would definitely stay again.
Stayed 4 nights in Nov 2025

4/10 Poor

Andy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only 5 small restaurants and restaurants alternately open and close base on the days of the week. You have to be at 5:30 on waiting in line at the restaurants for dinner otherwise they will not allow guests to be served once restaurants are full. Only one choice if the buffet. Rooms are out of date so old tiles look like the motel grade. Don’t go here.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jaswinder

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious rooms, food was amazing. Friendly staff Pools were very nice and accommodates all ages
Stayed 6 nights in Jan 2026

8/10 Good

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean hotel Great food, especially the restaurants Day time entertainment was great Nighttime entertainment was lacking. Great staff.
Stayed 6 nights in Jan 2026

4/10 Poor

Shingara

Travelled with family and small children
Liked: Property conditions & facilities
The staff were helpful and polite. Room was fine. Double beds are too small. Most hotels have queen size beds. Pool water was so cold especially kids pool. Since weather was not sunny, pool water temperatures were frigid. Very disappointment. Biggest problem was 4 people from our group of 9 got food poisoning, stomach upset, nausea, vomiting and diarrhea. After eating mostly at buffet because It was so difficult to get a table at the other restaurants for dinner. Not enough capacity to accomodate guests at other restaurants so we were forced to eat at the buffet all 3 meals. Food poisoning should not happen at 4 star hotel. Only good thing was the fitness instructor Louis that did the aquafit class every morning. His enthusiasm and energy made his class fun. Not coming back to this place again.
Stayed 6 nights in Jan 2026

8/10 Good

Carmen, Whittier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Staff was pretty friendly but not very accommodating to simple requests. I have stayed at nicer and less nice hotels and they have all tried to accommodate requests. Buffet: I requested honey for my mother's tea as she was feeling ill and was told they did not have access to honey at dinner time. I requested a fresh made huevos rancheros plate and was told they were on the warmer. The temperature of the food was not hot. I think this contributed greatly to the substandard rating for food quality. The buffet hosts were not excited about setting our table for our group of 15 daily. They would ask us to sit at two different tables, Often times we would just go in two groups and use one table. The servers however, were really nice. Reservations: We were offered a reservation at the steakhouse for 15 at 7:00 p.m. and when part of my party arrived they informed us that the reservation had in fact been made for 5:30 p.m. that day. When we spoke to the gentleman that made the reservation he noticed the error but was unable to grant another reservation to the restaurant as a courtesy. He offered an alternate restaurant but the specific times he offered did not work for our prior commitments. The room was clean and put together daily but the AC could not be adjusted. My room was at 20C and when I called to request a temp change they said they couldn't unlock. We had 6 other rooms and they were all able to adjust it. With minor changes this could be a great hotel.
Stayed 5 nights in Jan 2026

4/10 Poor

Maria

Stayed 5 nights in Jan 2026