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"The property was beautiful. Gorgeous beach, very clean lobby, check in was easy. But problems started as soon as we got to the room. I had a party of
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More
Within a 15-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Also, Maya Cancun Museum is within half a mile (1 km) and Aquaworld is within 2 miles (3 km).
All-inclusive
This smoke-free property features a private beach, a golf course, and free water park access. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.
Free WiFi, MP3 docks
Featuring conveniences like sitting areas and coffee/tea makers, the 426 guestrooms also offer free WiFi and LCD TVs with cable channels. Free minibar items, furnished balconies, and MP3 docks are also available.
Iberostar Selection Cancun All Inclusive ratings based on 60 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Iberostar Selection Cancun All Inclusive
Everyone (36)Couples (10)Family (10)
3 out of 5
The property was beautiful. Gorgeous beach, very clean lobby, check in was easy. But problems started as soon as we got to the room. I had a party of 6 with me for my 30th birthday, and first there was no way to get rooms close together. The rooms we did get, our lock didn’t work (the key card). Within 2 days we had to call the front desk 4 times, and maintenance came to change the locks every time. However, on the 5th time we found out that no one was even documenting that we had issues. Finally I tried to get an upgrade seeing that this was a complete disappointment, and front desk almost didn’t want to do it. Every time I went to the front desk I was made an empty promise that was not fulfilled. The only two people that helped me on day 3 of 4 nights was Miguel. Alberto also assisted in getting us a dinner on the adults only side for all my troubles. Overall, I would never come back to this particular iberostar. To this day, nothing was done to my room for my birthday, one of the days they didn’t clean our room at all, it was all a joke. Beautiful property, but clearly there’s a lack in management and staff. 5th stay at Iberostar hotels and very disappointed.
Posted by KrisSmith, from Atlanta, Ga on 24 Nov. 2020
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5 out of 5
I have to admit that I was skeptical about our trip at first after reading various reviews, however, my husband and I had a wonderful experience at the Iberostar Selection Cancun hotel. The staff was friendly from the moment we arrived until the time we left. Jorge and David made sure that our needs were taken care of. Our room was very clean and the facilities were wonderful. We ate at two of the resort restaurants and the food was pleasing. We will definitely return!
Posted by Tekeia, from Maryland on 27 Oct. 2020
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1 out of 5
Posted by a verified traveller on 4 Oct. 2020
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5 out of 5
Posted by Thomas, from San Antonio on 4 Oct. 2020
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4 out of 5
All the restaurants were booked for dinner. So only buffet was available for dinner. Swim up pool was closed. Beer was hot at bats and given with cup of ice.
Posted by Kass, from Dallas, TX on 28 Sep. 2020
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2 out of 5
The property was very nice, customer service is Not too friendly food and drinks very low quality, the menu in the buffet was the same ALL day and every day they don’t have a good variety of food...
Very disappointed.
Posted by a verified traveller on 21 Feb. 2020
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3 out of 5
Our tub leaked daily. We had to ask for extra towels every day.
Posted by a verified traveller on 19 Jan. 2020
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5 out of 5
Wonderful from top to bottom. 10/10 would recommend
Posted by a verified traveller on 1 Jan. 2020
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3 out of 5
Posted by a verified traveller on 28 Dec. 2019
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4 out of 5
Super friendly staff . The room was clean but the bathroom was shared with tiny ants . I called and complained but nothing . Nights were very noise . This is not the ideal hotel if you want relax and sleep at night
Posted by Lmw on 8 Dec. 2019
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About the Iberostar Selection Cancun All Inclusive
All onsite activities, and facilities and equipment included
24-hour room service
Fitness facilities included
Tennis included
Soccer (football) included
Dancing classes/lessons included
Onsite live performances included
Airport transfers not included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Scuba diving certification not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Onsite entertainment and activities included
Property Features
Iberostar Selection Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Cancun All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. This 4-star Cancun property is smoke free.
1 building
426 guestrooms or units
9 levels
5 dining venues
5 bars or lounges
108996 sq ft of conference space
10126 sq m of conference space
Built in 1992
Buffet breakfast (free)
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business center (24 hours)
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
On private beach
Free water park access
Number of outdoor pools - 7
Children's pool
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis court
Children's club (free)
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (16.4 km / 10.2 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Iberostar Selection Cancun All Inclusive offers 426 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.
Private balcony (furnished)
Sitting area
Stocked minibar (free)
MP3 dock
In-room dining (24 hours)
LCD television
Cable channels
Coffee maker
Shower and tub combination
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board available
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
El Maguey Restaurant - This beachfront buffet restaurant specializes in Mexican cuisine.
El Laguito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
La Horma - This fine-dining restaurant serves dinner only. Open daily.
La Parrilla - This steakhouse serves dinner only. Open daily.
Naga Hibachi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 8
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Swedish massage
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 25 years old. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of No guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
No rollaway/extra beds available
No cribs (infant beds) available
Number of children who can stay free - 2
One child stays free
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Iberostar
All Inclusive Iberostar Cancun
Cancun All Inclusive Iberostar
Cancun Iberostar
Cancun Iberostar All Inclusive
Iberostar All Inclusive Cancun
Iberostar Cancun
Iberostar Cancun All Inclusive
Hilton Cancun Resort
Hilton Golf Spa Resort Cancun
Iberostar Cancun Hotel Cancun
Iberostar Cancun All Inclusive All-inclusive property
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Selection Cancun All Inclusive All-inclusive property
Iberostar Selection All Inclusive All-inclusive property
Iberostar Selection All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Selection Cancun All Inclusive All-inclusive property
All-inclusive property Iberostar Selection Cancun All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Cancun All Inclusive
Iberostar Selection Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
