For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"I love every single server they help on anything. I just don't like the soon you check in is somebody asking you to make a appointment to hear about
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More
Within a 15-minute walk of this Zona Hotelera property, you'll find El Rey Ruins and Delfines Beach. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features a full-service spa, a marina, and 10 restaurants. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Free WiFi, LED TVs
The 299 guestrooms have LED TVs with cable channels and offer free WiFi and 24-hour room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers.
Royal Solaris Cancun Resort Marina & Spa - All Inclusive ratings based on 423 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Royal Solaris Cancun Resort Marina & Spa - All Inclusive
Everyone (80)Couples (13)Family (23)
5 out of 5
I love every single server they help on anything. I just don't like the soon you check in is somebody asking you to make a appointment to hear about the new membership it took us about 45min from are time trying to make appointment to sell us a timeshare.
Posted by a verified traveller on 15 Mar. 2020
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Comment from Hotel Management
17 Mar. 2020
by General Management
Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,
5 out of 5
Posted by a verified traveller on 5 Mar. 2020
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Comment from Hotel Management
11 Mar. 2020
by General Management
Thank you for evaluating us!
We look forward on welcoming you again soon!
Best regards,
4 out of 5
Stayed at Royal Solaris for 6 Nights in a Jacuzzi ocean view Deluxe room. The staff and service are excellent. Fresh towels every day, mini bar, bath bubbles and salts filled every day. Alexis the concierge answered every question we had and was truly honest, if you need something just ask him, he will make it happen!
Food was delicious, every day something different at the buffet, and the sushi bar was way more than what I expected with Facundo the sushi chef!
Some bartenders, mostly at the beach would kind of ignore you and you could see they were always serving the same people and you could tell it was because of the tips, i usually tip at the end, so try tipping from day one to get a better service.
The main and probably only issue was the noise at night. I tried sleeping quite early, around 10pm, but it was impossible because the disco wouldn't stop until 12am and there was a lot of people screaming at the hallways and you could hear everything. The upgraded room is exactly over the disco so no sleep until 12am...
They are quite pushy with the time share, I did attend to the meeting. So avoid them as much as you can.
Posted by a verified traveller on 1 Mar. 2020
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Comment from Hotel Management
11 Mar. 2020
by General Management
Thank you for taking the time to share your comments with us regarding your recent stay.
Its wonderful reading how much you enjoyed the service from our staff at all times as well as the food!
We will continue working to improve our services for your future enjoyment.
Best regards,
5 out of 5
Posted by a verified traveller on 23 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by General Management
Thank you for evaluating us!
We look forward on welcoming you again soon!
Best regards,
4 out of 5
No internet connection plus people being to laud at night time couldn’t go to sleep
Posted by a verified traveller on 22 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by General Management
Thank you for sharing your comments, we regret not fully meeting your expectations, we will continue working to improve in all areas.
Best regards,
2 out of 5
Don't bother paying extra online for a certain room. They just give you whatever is available when you show up. There elevator broke down numerous times. Slowest internet out there, if you need to get any work done forget about it. They also have sales people harassing you numerous times a day to buy there vacation packages. Food wasn't good, and a very small selection on Liquor available, overall very disappointed. The only nice thing was the beach, and pool area.
Posted by a verified traveller on 21 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by General Management
Thank you for taking the time to share your comments with us regarding your recent stay.
We regret not meeting your expectations with our services mainly, we have addressed this situations with our different departments for immediate followup.
Best regards,
5 out of 5
loved the property had great food and entertainment
Posted by a verified traveller on 17 Feb. 2020
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Comment from Hotel Management
20 Feb. 2020
by General Management
Thank you for evaluating us!
We look forward o welcoming you again soon!
Best regards,
3 out of 5
Most of the food we had was wonderful. Most of the staff was friendly and helpful.
Posted by a verified traveller on 26 Jan. 2020
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Comment from Hotel Management
5 Feb. 2020
by General Management
Thank you for taking the time to share your comments with us regarding your recent stay. We are glad you enjoyed the service from our staff members.
We look forward on welcoming you again soon.
Best regards,
5 out of 5
Staff very helpful beautiful resort , can’t wait to plan my next trip and visit again
Posted by DeDe on 22 Jan. 2020
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Comment from Hotel Management
22 Jan. 2020
by General Management
Dear DeDe,
Thank you for haring your experience with us, its fabolous reading how much you enjoyed your vacations with us especially the service of our staff members!
We look forward on welcoming you again soon!
Best Regards,
5 out of 5
We LOVED our stay at the Royal Solaris. The resort is beautiful and there is so much to do! The customer service was AMAZING. I wanted to give a special shout out to Moises, Jaime and crew. They MADE our trip. If you go to this resort, I highly recommend asking for them.
This is a family friendly resort, so all pools and hot tubs close at 8pm. It was a little bit of a bummer, but makes sense for the purpose of keeping the resort family friendly. The only other thing I would say is that the WIFI could be better. These things did not mess up our trip though. We loved the Royal Solaris and would highly recommend it!
Posted by Sara, from VA on 22 Jan. 2020
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Comment from Hotel Management
22 Jan. 2020
by General Management
Dear Sara,
Thank you for taking the time to share your comments with us regarding your recent stay.
Its fabolous reading how much you enjoyed your vacations with us especially because of the service of our staff members, we appreciate your feedback and look forward on welcoming you again soon!
Best regards,
About the Royal Solaris Cancun Resort Marina & Spa - All Inclusive
Activities/services from independent operators not included
Offsite tours not included
Scuba diving lessons not included
Yoga classes/lessons included
Snorkeling gear not included
Aerobics classes/lessons included
Dancing classes/lessons included
Onsite entertainment and activities included
Language classes/lessons included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
All food and beverages included
Food and beverage restrictions apply
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Theme parties included
Property Features
Royal Solaris Cancun Resort Marina & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers its guests a full-service spa, a marina, and an outdoor pool. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A children's pool, a fitness center, and a steam room are also featured at the family-friendly Royal Solaris Cancun Resort Marina & Spa - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun property.
Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers 299 accommodations with safes and complimentary bottled water. 40-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Las Fuentes - This buffet restaurant serves breakfast only.
Rosmarinus - Overlooking the ocean, this buffet restaurant serves lunch and dinner. Open select days.
Marcopolo - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Palapita Sushi Bar - Onsite sushi bar. Open daily.
Pizzalísima - This delicatessen specializes in Italian cuisine. Open daily.
24-hour room service is available.
Spa Services
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sports massage
Massages
Hotel Policies
Check-in
Check-in time ends at 11 PM
Check-in time starts at 3 PM
Minimum check-in age is: 18
Special check-in instructions:
For more details, please contact the property using the information on the booking confirmation.
This property does not allow early check-in.
For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
The hotel advises that room view requests made during booking are subject to availability at check-in.
All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.
Debit cards not accepted
Cash or credit card deposit required
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.06 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Cancun Royal Solaris
Resort Royal Solaris Cancun
Royal Solaris Cancun All Inclusive
Royal Solaris Cancun All Inclusive Resort
Royal Solaris Cancun Marina
Royal Solaris Cancun Resort
Royal Solaris Cancun Resort Marina
Royal Solaris Cancun Resort Marina All Inclusive
Royal Solaris Marina
Royal Solaris Resort Marina All Inclusive
Royal Solaris Cancun Marina All Inclusive
Royal Solaris Marina All Inclusive
Royal Solaris Cancun Resort Marina Spa All Inclusive
Royal Solaris ina Inclusive
Royal Solaris Cancun Resort Marina & Spa - All Inclusive Cancun
You should know
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
