For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"SMALL & Very limited.
Staff was very eager to sell time share and excursions to point where it’s multiple calls and almost “hunting” for us to come a
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More
Within a 15-minute walk of this Zona Hotelera property, you'll find El Rey Ruins and Delfines Beach. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).
All-inclusive
A marina, 10 restaurants, and an outdoor pool are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Free WiFi, LED TVs
The 299 guestrooms have LED TVs with cable channels and offer free WiFi and 24-hour room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers.
Royal Solaris Cancun Resort Marina & Spa - All Inclusive ratings based on 73 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Royal Solaris Cancun Resort Marina & Spa - All Inclusive
Everyone (36)Couples (13)Family (20)
3 out of 5
SMALL & Very limited.
Staff was very eager to sell time share and excursions to point where it’s multiple calls and almost “hunting” for us to come and be sucked into an 20min meeting which actually become 2-3hrs.
Repeated dinner and breakfast options literally nothing new, same thing everyday. Water down Pepsi and coke and weirdly sour fruit juice.
Worst part is pool isn’t sanitized enough or even around it for an pandemic to be going on. I caught a really bad rash from there pool and had to come home early because of it.
Posted by a verified traveller on 17 Oct. 2020
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Comment from Hotel Management
20 Oct. 2020
by General Management
We appreciate you taking the time to give us your comments regarding your recent stay.
We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology as this is not the service we strive to provide.We have addressed your comments to our Club Solaris department to make sure this situations don't happen again in the future.
Regarding the pool, we have an exhaustive sanitation program that that we carry out daily before the pool be open, our main goal is to make sure that all our guest be safe and enjoy their stay.
Thanks for your feedback.
Best regards,
General Management
1 out of 5
Posted by a verified traveller on 31 Aug. 2020
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Comment from Hotel Management
1 Sep. 2020
by General Management
Thank you for evaluating us, We regret not meeting your expectations but all your comments are fully considered in order to improve our services. Best regards,
5 out of 5
Posted by a verified traveller on 17 Jul. 2020
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Comment from Hotel Management
20 Jul. 2020
by General Management
Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,
4 out of 5
Posted by a verified traveller on 14 Jun. 2020
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Comment from Hotel Management
1 Jul. 2020
by General Management
Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,
5 out of 5
I love every single server they help on anything. I just don't like the soon you check in is somebody asking you to make a appointment to hear about the new membership it took us about 45min from are time trying to make appointment to sell us a timeshare.
Posted by a verified traveller on 15 Mar. 2020
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Comment from Hotel Management
17 Mar. 2020
by General Management
Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,
5 out of 5
Posted by a verified traveller on 5 Mar. 2020
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Comment from Hotel Management
11 Mar. 2020
by General Management
Thank you for evaluating us!
We look forward on welcoming you again soon!
Best regards,
4 out of 5
Stayed at Royal Solaris for 6 Nights in a Jacuzzi ocean view Deluxe room. The staff and service are excellent. Fresh towels every day, mini bar, bath bubbles and salts filled every day. Alexis the concierge answered every question we had and was truly honest, if you need something just ask him, he will make it happen!
Food was delicious, every day something different at the buffet, and the sushi bar was way more than what I expected with Facundo the sushi chef!
Some bartenders, mostly at the beach would kind of ignore you and you could see they were always serving the same people and you could tell it was because of the tips, i usually tip at the end, so try tipping from day one to get a better service.
The main and probably only issue was the noise at night. I tried sleeping quite early, around 10pm, but it was impossible because the disco wouldn't stop until 12am and there was a lot of people screaming at the hallways and you could hear everything. The upgraded room is exactly over the disco so no sleep until 12am...
They are quite pushy with the time share, I did attend to the meeting. So avoid them as much as you can.
Posted by a verified traveller on 1 Mar. 2020
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Comment from Hotel Management
11 Mar. 2020
by General Management
Thank you for taking the time to share your comments with us regarding your recent stay.
Its wonderful reading how much you enjoyed the service from our staff at all times as well as the food!
We will continue working to improve our services for your future enjoyment.
Best regards,
5 out of 5
Posted by a verified traveller on 23 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by General Management
Thank you for evaluating us!
We look forward on welcoming you again soon!
Best regards,
4 out of 5
No internet connection plus people being to laud at night time couldn’t go to sleep
Posted by a verified traveller on 22 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by General Management
Thank you for sharing your comments, we regret not fully meeting your expectations, we will continue working to improve in all areas.
Best regards,
2 out of 5
Don't bother paying extra online for a certain room. They just give you whatever is available when you show up. There elevator broke down numerous times. Slowest internet out there, if you need to get any work done forget about it. They also have sales people harassing you numerous times a day to buy there vacation packages. Food wasn't good, and a very small selection on Liquor available, overall very disappointed. The only nice thing was the beach, and pool area.
Posted by a verified traveller on 21 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by General Management
Thank you for taking the time to share your comments with us regarding your recent stay.
We regret not meeting your expectations with our services mainly, we have addressed this situations with our different departments for immediate followup.
Best regards,
About the Royal Solaris Cancun Resort Marina & Spa - All Inclusive
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
All non-motorized water sports included
All land activities, and recreational facilities and equipment included
Kayaking included
Sailing included
24-hour room service
Fitness facilities included
Soccer (football) included
Aerobics classes/lessons included
Dancing classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Airport transfers not included
Premium/non-domestic beverages not included
Premium food items not included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Snorkeling gear not included
Onsite entertainment and activities included
Surcharge for room service
Kids club included
Property Features
Royal Solaris Cancun Resort Marina & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers its guests a marina, an outdoor pool, and a steam room. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A children's pool, a fitness center, and spa services are also featured at the family-friendly Royal Solaris Cancun Resort Marina & Spa - All Inclusive. Free valet parking is available. Smoking is allowed in designated areas at this 4-star Cancun property.
1 building
299 guestrooms or units
8 levels
10 dining venues
4 bars or lounges
Bar by the pool
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Towels for the beach
Umbrellas for the pool
Business center (24 hours)
Conference center
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (12.7 km / 7.9 mi)
Parking: Free valet parking
Room Amenities
Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers 299 accommodations with safes and complimentary bottled water. 40-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Las Fuentes - This buffet restaurant serves breakfast only.
Rosmarinus - Overlooking the ocean, this buffet restaurant serves lunch and dinner. Open select days.
Marcopolo - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Palapita Sushi Bar - Onsite sushi bar. Open daily.
Pizzalísima - This delicatessen specializes in Italian cuisine. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Manicures and pedicures
Body scrubs
Hydrotherapy treatments
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property does not allow early check-in.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
The hotel advises that room view requests made during booking are subject to availability at check-in.
All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.
Cash or credit card deposit required
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.06 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Credit card charges are subject to a surcharge of 5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cancun Royal Solaris
Resort Royal Solaris Cancun
Royal Solaris Cancun All Inclusive
Royal Solaris Cancun All Inclusive Resort
Royal Solaris Cancun Marina
Royal Solaris Cancun Resort
Royal Solaris Cancun Resort Marina
Royal Solaris Cancun Resort Marina All Inclusive
Royal Solaris Marina
Royal Solaris Resort Marina All Inclusive
Royal Solaris Cancun Marina All Inclusive
Royal Solaris Marina All Inclusive
Royal Solaris Cancun Resort Marina Spa All Inclusive
Royal Solaris ina Inclusive
Royal Solaris Cancun Resort Marina & Spa - All Inclusive Cancun
You should know
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
