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4.0 out of 5

"SMALL & Very limited. Staff was very eager to sell time share and excursions to point where it’s multiple calls and almost “hunting” for us to come a ... " More

By a verified traveller on Sat 17 Oct 2020

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Hotel Description

4-star beachfront property near Delfines Beach

Beachfront retreat

Within a 15-minute walk of this Zona Hotelera property, you'll find El Rey Ruins and Delfines Beach. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

A marina, 10 restaurants, and an outdoor pool are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, LED TVs

The 299 guestrooms have LED TVs with cable channels and offer free WiFi and 24-hour room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers.

Deluxe Lagoon Room Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$187* Per night/room 14 Nov. - 15 Nov.

Romance Package, Ocean View Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deal of the Day Free UpGrade Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Jetted Tub, Ocean View Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Solaris Cancun Resort Marina & Spa - All Inclusive ratings based on 73 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Solaris Cancun Resort Marina & Spa - All Inclusive

Everyone (36) Couples (13) Family (20)
3 out of 5
SMALL & Very limited. Staff was very eager to sell time share and excursions to point where it’s multiple calls and almost “hunting” for us to come and be sucked into an 20min meeting which actually become 2-3hrs. Repeated dinner and breakfast options literally nothing new, same thing everyday. Water down Pepsi and coke and weirdly sour fruit juice. Worst part is pool isn’t sanitized enough or even around it for an pandemic to be going on. I caught a really bad rash from there pool and had to come home early because of it.

Posted by on 17 Oct. 2020

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Comment from Hotel Management

20 Oct. 2020 by General Management

We appreciate you taking the time to give us your comments regarding your recent stay. We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology as this is not the service we strive to provide.We have addressed your comments to our Club Solaris department to make sure this situations don't happen again in the future. Regarding the pool, we have an exhaustive sanitation program that that we carry out daily before the pool be open, our main goal is to make sure that all our guest be safe and enjoy their stay. Thanks for your feedback. Best regards, General Management

1 out of 5

Posted by on 31 Aug. 2020

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Comment from Hotel Management

1 Sep. 2020 by General Management

Thank you for evaluating us, We regret not meeting your expectations but all your comments are fully considered in order to improve our services. Best regards,

5 out of 5

Posted by on 17 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by General Management

Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,

4 out of 5

Posted by on 14 Jun. 2020

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Comment from Hotel Management

1 Jul. 2020 by General Management

Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,

5 out of 5
I love every single server they help on anything. I just don't like the soon you check in is somebody asking you to make a appointment to hear about the new membership it took us about 45min from are time trying to make appointment to sell us a timeshare.

Posted by on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by General Management

Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,

5 out of 5

Posted by on 5 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by General Management

Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,

4 out of 5
Stayed at Royal Solaris for 6 Nights in a Jacuzzi ocean view Deluxe room. The staff and service are excellent. Fresh towels every day, mini bar, bath bubbles and salts filled every day. Alexis the concierge answered every question we had and was truly honest, if you need something just ask him, he will make it happen! Food was delicious, every day something different at the buffet, and the sushi bar was way more than what I expected with Facundo the sushi chef! Some bartenders, mostly at the beach would kind of ignore you and you could see they were always serving the same people and you could tell it was because of the tips, i usually tip at the end, so try tipping from day one to get a better service. The main and probably only issue was the noise at night. I tried sleeping quite early, around 10pm, but it was impossible because the disco wouldn't stop until 12am and there was a lot of people screaming at the hallways and you could hear everything. The upgraded room is exactly over the disco so no sleep until 12am... They are quite pushy with the time share, I did attend to the meeting. So avoid them as much as you can.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by General Management

Thank you for taking the time to share your comments with us regarding your recent stay. Its wonderful reading how much you enjoyed the service from our staff at all times as well as the food! We will continue working to improve our services for your future enjoyment. Best regards,

5 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by General Management

Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,

4 out of 5
No internet connection plus people being to laud at night time couldn’t go to sleep

Posted by on 22 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by General Management

Thank you for sharing your comments, we regret not fully meeting your expectations, we will continue working to improve in all areas. Best regards,

2 out of 5
Don't bother paying extra online for a certain room. They just give you whatever is available when you show up. There elevator broke down numerous times. Slowest internet out there, if you need to get any work done forget about it. They also have sales people harassing you numerous times a day to buy there vacation packages. Food wasn't good, and a very small selection on Liquor available, overall very disappointed. The only nice thing was the beach, and pool area.

Posted by on 21 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by General Management

Thank you for taking the time to share your comments with us regarding your recent stay. We regret not meeting your expectations with our services mainly, we have addressed this situations with our different departments for immediate followup. Best regards,

About the Royal Solaris Cancun Resort Marina & Spa - All Inclusive

Location Boulevard Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Kayaking included
  • Sailing included
  • 24-hour room service
  • Fitness facilities included
  • Soccer (football) included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Snorkeling gear not included
  • Onsite entertainment and activities included
  • Surcharge for room service
  • Kids club included

Property Features

Royal Solaris Cancun Resort Marina & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers its guests a marina, an outdoor pool, and a steam room. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A children's pool, a fitness center, and spa services are also featured at the family-friendly Royal Solaris Cancun Resort Marina & Spa - All Inclusive. Free valet parking is available. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 299 guestrooms or units
  • 8 levels
  • 10 dining venues
  • 4 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (12.7 km / 7.9 mi)
  • Parking: Free valet parking

Room Amenities

Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers 299 accommodations with safes and complimentary bottled water. 40-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Las Fuentes - This buffet restaurant serves breakfast only.

Rosmarinus - Overlooking the ocean, this buffet restaurant serves lunch and dinner. Open select days.

Marcopolo - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Palapita Sushi Bar - Onsite sushi bar. Open daily.

Pizzalísima - This delicatessen specializes in Italian cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Manicures and pedicures
  • Body scrubs
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not allow early check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.

  • Cash or credit card deposit required
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Royal Solaris
  • Resort Royal Solaris Cancun
  • Royal Solaris Cancun All Inclusive
  • Royal Solaris Cancun All Inclusive Resort
  • Royal Solaris Cancun Marina
  • Royal Solaris Cancun Resort
  • Royal Solaris Cancun Resort Marina
  • Royal Solaris Cancun Resort Marina All Inclusive
  • Royal Solaris Marina
  • Royal Solaris Resort Marina All Inclusive
  • Royal Solaris Cancun Marina All Inclusive
  • Royal Solaris Marina All Inclusive
  • Royal Solaris Cancun Resort Marina Spa All Inclusive
  • Royal Solaris ina Inclusive
  • Royal Solaris Cancun Resort Marina & Spa - All Inclusive Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.