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Paradisus Cancún – All Inclusive

4.5 star property
4.5-star beachfront property near Museo Maya Trailhead

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Paradisus Cancún – All Inclusive

Photo gallery for Paradisus Cancún – All Inclusive

4 outdoor pools, cabanas (surcharge), pool umbrellas
4 outdoor pools, cabanas (surcharge), pool umbrellas
Junior Suite Ocean View
9 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Overview of Paradisus Cancún – All Inclusive

Reviews
8.2

Very good

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Restaurant
  • BarBarBar

Check out the area

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • Popular LocationLa Isla Shopping Mall4 min drive
  • Popular LocationCancun Interactive Aquarium4 min drive
  • Popular LocationEl Rey Ruins5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Room options

View all photos for The Reserve Adults Only Junior Suite – Lagoon View

The Reserve Adults Only Junior Suite – Lagoon View

The Reserve Adults Only Junior Suite – Lagoon View

  • 44 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior suite - Lagoon View

Junior suite - Lagoon View

Junior suite - Lagoon View

  • 44 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

  • 44 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Junior Suite Lagoon View

Premium Junior Suite Lagoon View

Premium Junior Suite Lagoon View

  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

50-inch LED TV with cable channels, books

Premium Two Bedrooms Master Suite

  • 102 sq m
  • Lagoon view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Master Suite Lagoon View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Lagoon View

  • 61 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Suite Lagoon View

Premium Suite Lagoon View

Premium Suite Lagoon View

  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Luxury Junior Suite Ocean View

Luxury Junior Suite Ocean View

  • 44 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite Nikte Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Nikte Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite – Ocean View

The Reserve Adults Only Master Suite – Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite – Ocean View

  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Master Suite Nikte Ocean View

Master Suite Nikte Ocean View

Master Suite Nikte Ocean View

  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite – Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite – Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite – Lagoon View

The Reserve Adults Only Master Suite – Lagoon View

The Reserve Adults Only Master Suite – Lagoon View

  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite – Ocean View

The Reserve Adults Only Suite – Ocean View

The Reserve Adults Only Suite – Ocean View

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Adults Only Suite – Lagoon View

The Reserve Adults Only Suite – Lagoon View

The Reserve Adults Only Suite – Lagoon View

  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Museo Maya Trailhead and Luxury Avenue Shopping Mall. El Rey Ruins and La Isla Shopping Mall are also within 3 miles (5 km).

What's nearby

  • Iberostar Cancun Golf Course - 3 min drive
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • El Rey Ruins - 5 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Tatish Restaurant - 11 min walk
  • Chambao - 8 min walk
  • Rosa Negra - Cancún - 5 min walk
  • Coyote Loco - 11 min walk
  • Fred's House - 9 min walk

About this property

Paradisus Cancún – All Inclusive

4.5-star beachfront property near Museo Maya Trailhead
Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Cancún – All Inclusive, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a health club, and a sauna are also featured at the luxury Paradisus Cancún – All Inclusive. Free self parking is available.

This 4.5-star Cancun property is smoke free.

  • 658 guestrooms or units
  • 7 levels
  • 5 buildings
  • 9 dining venues
  • 7 bars or lounges
  • Meeting rooms
  • Built in 1990
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Paradisus Cancún – All Inclusive offers 658 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Area shuttle

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 9 holes of golf
  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Pilates classes
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 50-inch LED TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 76 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1366 out of 2572 reviews" "
Rating 8 - Good. 512 out of 2572 reviews" "
Rating 6 - Okay. 319 out of 2572 reviews" "
Rating 4 - Poor. 173 out of 2572 reviews" "
Rating 2 - Terrible. 202 out of 2572 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chadi

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The all inclusive was limited in the verity of food they offered, and were constantly running out, the staff greeted you then forgot about you. Not enough towels for the pools
Stayed 5 nights in Mar 2024

8/10 Good

Michael Paul

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Michele

Stayed 6 nights in Jan 2024

8/10 Good

Alejandra, Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a great hotel a hot tub near the pool would be nice .
Stayed 5 nights in Jan 2024

2/10 Terrible

Audrey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very inefficient and complicated communication with staff. Most requests and inquiries go unanswered or are not followed through with. Hotel booked our days incorrectly and left us without a place to stay for one night in the middle of our trip (family with two children under 3). ‘Circle’ cult harassed us and lied about a voucher we didn’t even want our first day there. We’ve had to raise our voice twice to deal with blatant disrespect, however everyone acts ‘polite’ (trained to put their hand on their heart every time they greet you. There was a giant hook shaped chip in tho bottom of our mirror, old duct tape previously applied that was worn away, and my child almost got punctured. Our first room was moved because it smelled like sewage from the bathroom, and our balcony looked out over a cacophony of air conditioners blaring like locusts. Getting water is hard, they will bring you an alcoholic drink in a second but not water. We spent most the trip parched.
Stayed 5 nights in Jan 2024

4/10 Poor

Revel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed at 3 resorts in Cancun and I’d say that Paradisus had the absolute worst customer service. - Front Desk was by far the worst. They didn’t allow any changes to the reservation. We didn’t get any information about the resort; self-navigation. - I booked through Expedia and the description was not met. They didn’t have 2 queen beds, welcome wine or allow 4 people in a room. - The rooms were outdated and dirty. They only had 2 towels, bugs in sink, and mattress that were stained and ripped up. - The had glass water bottles in the mini fridge that need a bottle opener with no bottle opener. -They will try to charge you for whatever they can like a late check-out, beach seating and food. We were told that coconut drinks were an additional fee, but then the waiter at lemon fish said that they’re actually free. - The only people that deserve a 10/10 are the waiters and cooks. - We spent our last day at the resort next door “Fiesta Americana Condesa” They had exceptional customer Service, making guests feel like royalty. They also had accurate expedia representation and even exceeded expectations. Their rooms are modern and clean. I’d rate Fiesta Americana Condesa 20/10 and 2/10 for Paradisus.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sergio, Gerber

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias a todos por sus amabilidad

10/10 Excellent

Xianghui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

gladys

Stayed 3 nights in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024