Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property
4-star beachfront property near Gaviota Azul Beach

Choose dates to view prices

Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
Deep soaking bathtub
View from property
Front of property - evening/night
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included

Explore the area

View in a map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500
  • Place, Plaza Caracol Mall
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

Suite Junior with Sea View

  • 35 sq m
  • Sleeps 3

Suite Luxury with Sea View

  • 61 sq m
  • Sleeps 2

Suite with Sea View

  • 70 sq m
  • Sleeps 2

Suite Junior

  • 35 sq m
  • Sleeps 3

Suite Junior

  • 35 sq m
  • Sleeps 3

Suite Junior

  • 35 sq m
  • Sleeps 3

Suite with Sea View

  • 70 sq m
  • Sleeps 2

Junior Suite (M)

8.0 out of 10
Very good
(6 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (M)

9.6 out of 10
Exceptional
(16 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (M)

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

8.6 out of 10
Excellent
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (L)

9.2 out of 10
Wonderful
(7 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C)

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (C)

8.8 out of 10
Excellent
(35 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (C)

8.2 out of 10
Very good
(51 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

8.0 out of 10
Very good
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CA)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

8.8 out of 10
Excellent
(270 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(438 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (M)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Sea View (M)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (E)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

9.2 out of 10
Wonderful
(38 reviews)
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

9.8 out of 10
Exceptional
(8 reviews)
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Suite Junior

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 3

Suite with Sea View

  • 70 sq m
  • Sleeps 2

Suite Luxury with Sea View

  • 61 sq m
  • Sleeps 2

Suite Junior with Sea View

  • 35 sq m
  • Sleeps 3

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About the area

Cancun

Beachside getaway.Within a 15-minute walk of this Zona Hotelera property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Cancun Convention Center. Plaza Caracol Mall and Nichupté Lagoon are also within half a mile (1 km).

What's nearby

  • Plaza Caracol Mall - 2 min walk - 0.2 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Caracol Beach - 9 min walk - 0.8 km
  • Forum Beach - 11 min walk - 1.0 km
  • Gaviota Azul Beach - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪RIU (Lounge Bar) - ‬3 min walk
  • ‪Turquesa Restaurant - ‬3 min walk
  • ‪Kawachi Specialty Restaurant - ‬3 min walk
  • ‪Miramar - ‬3 min walk
  • ‪Lounge 24 - ‬1 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4-star beachfront property near Gaviota Azul Beach
Hotel Riu Palace Las Americas - Adults Only- All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A meeting room and limo/town car service are available. Event space at this property measures 2099 square feet (195 square meters) and includes conference space. Spa services, barbecue grills, and multilingual staff are also featured at Hotel Riu Palace Las Americas - Adults Only- All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Cancun property.

  • 1 building
  • 372 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 5 bars or lounges
  • 2099 sq ft of conference space
  • 195 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Piano
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.36 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riu Americas
Riu Las
Riu Las Americas
Riu Las Americas All Inclusive
Riu Las Americas Palace
Riu Palace Las
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas Adults Cancun
Riu Palace Las Americas Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3647 out of 5135 reviews
Rating 8 - Good. 940 out of 5135 reviews
Rating 6 - Okay. 284 out of 5135 reviews
Rating 4 - Poor. 112 out of 5135 reviews
Rating 2 - Terrible. 152 out of 5135 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tonya Renee, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2025

10/10 Excellent

Adam

Stayed 5 nights in Nov 2025

10/10 Excellent

rene

Stayed 4 nights in Oct 2025

10/10 Excellent

Joseph A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, rooms were clean, resort keep spotless. We plan on visiting again soon. The only downfall was trying to book for dinner, there are a number of restaurants that are first come first serve, however they start taking booking at 6:00 and even if tables are empty you have to wait for them to call you.
Stayed 7 nights in Nov 2025

10/10 Excellent

Kristian Lee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed numerous times. Best place for Adults in Cancun. I will be back.
Stayed 5 nights in Aug 2025

10/10 Excellent

MARIO Ricardo, el monte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good i recommend it
Stayed 5 nights in Oct 2025

8/10 Good

bryan, CHARLOTTE

Liked: Cleanliness, staff & service, amenities
even finding a single chair near the pool can be challenging as many just throw down a magazine to hold it then disappear. food was OK and it was 'all inclusive'. I found the Mexican most interesting.
Stayed 5 nights in Jul 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was incredible! It was clean but n every respect, efficient staff, choice of food and restaurants brilliant and very friendly. My only gripe was booking the free shuttle through Expedia and Service Destinations. Our BA flight was 45 mins late and Service Destination couldn’t be found so we had to pay for a taxi costing £130 to the hotel. I tried explaining this to Service Destinations and they told us we were a no show!!!!
Stayed 7 nights in Sep 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Nathan

Stayed 9 nights in Sep 2025

2/10 Terrible

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with this resort. The 3rd floor, including my room (336) reeked of musty odor, mold, mildew. The sofa and bedding in the room were damp during my entire stay. I kept my clothes in the suitcase because they were damp and started to smell like the room. There's no fan in the bathroom to reduce the humidity from the shower; adding to the wetness. Once I checked in I read the reviews from another site and MANY mentioned this issue. When I first raised the issue, a Housekeeper came and sprayed deodorizer to mask the odor. Lasted 20 minutes. I tried to discuss with the manager and he basically "blew me off" and gave me a gazillion excuses. Anyone with breathing issues should definitely stay away from this resort. You could die in this resort. When I requested a humidifier, the manager indicated there was only one for the entire resort and I needed to make a reservation to use it. The manager also suggested that on my next visit I should get a room away from the ocean as that may solve the problem. There will be no next time. The manager was rude, unprofessional, and not worthy of his position or title. The food was mediocre; leftovers from days before, and covered with flies. It was not uncommon to have a bird perched on the table while you were eating. Highly suggest someone conduct a "ghost" visit to the resort to review these concerns. Remember, there are many reviews mentioning the same issue. Definitely not worthy of the rating on Expedia.
Stayed 4 nights in Sep 2025

10/10 Excellent

Alondra

Liked: Cleanliness
Stayed 4 nights in Sep 2025

10/10 Excellent

Aimia Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, attentive staff, beautiful view, no complaints
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrea

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops nearby, staff very friendly!
Stayed 3 nights in Aug 2025

2/10 Terrible

Julio C

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I had a terrible experience at the Hotel Riu Palace Las Américas. Everything started on my arrival (09/26/2025). Around 3:30 p.m., I found out there was no electricity throughout the entire hotel. The blackout lasted until around 9 p.m., and by then the heat inside the hotel was unbearable. When the power finally came back, the air conditioning in my room never worked properly. I spent the whole night in extreme heat, went down to reception several times, and was always told the same thing: “wait until the cooling system starts working again.” The next day, the issue continued. My room was still hot, and despite reporting it multiple times, I received no real solution until they finally changed my room after almost two full days of discomfort. To make matters worse, the new room had cockroaches. On top of that, I had invited a family member, who had just returned from naval service, to visit me at the hotel. When we were heading to change clothes before going to the beach, a security guard named Octavio rudely stopped us and forced my guest to leave. I was willing to pay for a day pass, but at reception (with Sebastián) they denied me even that option. The treatment was humiliating and very disrespectful, especially towards a local person who deserved respect. In conclusion, this hotel failed to provide even basic comfort and respect. It was an unpleasant stay, full of problems, poor service, and discriminatory treatment. I do not recommend this hotel to anyone.
Stayed 3 nights in Sep 2025

10/10 Excellent

J Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones 100 por ciento limpias
Stayed 7 nights in Sep 2025

6/10 Okay

Christian

Liked: Cleanliness, property conditions & facilities
Staff today when I left the guy in the door was pretty rude to me and the driver that came to drop me off to the airport 9/29 at 8 am he even lied to the driver saying I hadn’t checked out when I did and told him my name luckily I went outside and the driver asked rather then that great experience
Stayed 3 nights in Sep 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 6 nights in Sep 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short cab or bus ride to shops.
Beach area
Stayed 4 nights in Sep 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an great time at Hotel RIU Palace Las Americas! The resort itself is stunning — from the beautifully maintained grounds to the relaxing pool areas and choice of dining options, everything exceeds our expectations. 100% recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose H

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was well staff and clean
Stayed 3 nights in Sep 2025

10/10 Excellent

Dave, Hastings

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and great staff
Stayed 3 nights in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Aug 2025

2/10 Terrible

Dominique

Travelled with partner
Disliked: Staff & service, amenities
The AC did not work in my room, the food was horrible, had to go to front desk 5 times because my key didn’t work. I did t get a confirmation for my transportation back to the airport I had pay for a taxi. I will never stay at Riu again
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Stayed 6 nights in Sep 2025