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4.4 out of 5

"Pools and restaurants were tops. Very attentive staff throughout. Made our stay enjoyable under current conditions. Very clean and pleasant hotel. Wo ... " More

By a verified traveller on Sun 16 May 2021

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Hotel Description

4-star beachfront property near Tortuga Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera property, you'll find Cancun Convention Center and Forum Beach. Also, Gaviota Azul Beach is within half a mile (1 km) and Tortuga Beach is within 2 miles (3 km).

All-inclusive

A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 372 guestrooms feature thoughtful touches like bathrobes and slippers, while sitting areas and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies, and flat-screen TVs with satellite channels.

Junior Suite (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Jetted Tub, Ocean View (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Jetted Tub, Ocean View (B)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Ocean View (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Jetted Tub, Ocean View (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riu Palace Las Americas All Inclusive - Adults Only ratings based on 90 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Las Americas All Inclusive - Adults Only

Everyone (37) Couples (28) Family (17)
5 out of 5
Pools and restaurants were tops. Very attentive staff throughout. Made our stay enjoyable under current conditions. Very clean and pleasant hotel. Would recommend to everyone.

Posted by on 16 May 2021

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4 out of 5
Everyone was very helpful. The staff went out of their way to make you happy. Friendliest crew. The food was good, the specialized restaurants were good. The room was clean and spacious, but the odor smelled like damp towels. The AC was cooling but everything was sticky, so definitely didn't take the humidity out of the room.

Posted by on 7 May 2021

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Comment from Hotel Management

13 May 2021 by Online Reputation Manager

Dear guest, We are very pleased to read that you had such a pleasant time at our hotel! The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. We take note of the damp nuisance you report and will follow up to remedy it. Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind Regards, Hotel Riu Palace Las Americas Online Reputation Manager

1 out of 5

Posted by on 7 May 2021

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4 out of 5
The layout and architecture of the Hotel was excellent. The staff was professional and attentive. The Hotel and grounds were kept very clean. The entertainment was good, I enjoyed hearing the music while eating a steak dinner at the steak house outside. The food was unpredictable, sometimes very good, other times not so good. Heat lamps are definitely needed over the food at the buffet. Small details on maintenance of the building could be improved, like a corroded reading light by the bed, paint drips on the ground, a foot faucet at the beach that barely worked, and an old deck at the beach. The front desk had a consistently aggressive front desk person(Alan), such a shame when he was surrounded by professionals. Overall I recommend the Riu Palace Las Americas as a good place to stay.

Posted by on 3 May 2021

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5 out of 5
The property is beautiful and very clean. The beach is amazing. We were not greeted with with much information about the property or a tour. We had a few issues with the restroom and a minor leak in our room. Besides that the property is amazing and we would consider coming back.

Posted by on 3 May 2021

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4 out of 5
Nice resort but not for younger singles that like to party.

Posted by on 29 Apr. 2021

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5 out of 5
The staff & views were great!

Posted by on 27 Apr. 2021

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5 out of 5
Great location Walking distance to bars and restaurants

Posted by on 20 Apr. 2021

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5 out of 5

Posted by on 18 Apr. 2021

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2 out of 5
2nd day there cleaned room left no wash cloths and 3rd day no towels or washed cloths .... i booked back in fall and got a corner riom with no view .... food wasnt the greatest ..... but i did like how cleaniness was top of the line ....amd service in restaurants was great ...

Posted by on 15 Apr. 2021

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Comment from Hotel Management

21 Apr. 2021 by Online Reputation Manager

Dear Guest, We are honored that you chose to stay with us and thank you for taking the time to share feedback based on your recent stay. All guest feedback is appreciated and welcome and you can be assured that we take our guests comments very seriously as it is our primary goal to deliver service and experiences to our beloved guests. For this reason, we sincerely regret that your experience at our hotel was not reflective of the standards of care and value that we are determined to deliver. We apologize for any inconvenience and your feedback has been shared with the heads of the mentioned areas. Please know that we have forwarded your comments to our management team, since we are continuously improving our services. We would love the opportunity to have you back as our guest to give you the experience you deserve. With our best wishes we remain, Hotel Riu Palace Las Américas Online Reputation Manager

About the Riu Palace Las Americas All Inclusive - Adults Only

Location Blvd. Kukulcan, Km 8.5, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Aerobics classes/lessons included
  • Access to onsite clubs included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included
  • Scuba lessons included

Property Features

Riu Palace Las Americas All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Las Americas All Inclusive - Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A meeting room and limo/town car service are available. Spa services, tour/ticket assistance, and barbecue grills are also featured at the eco-friendly Riu Palace Las Americas All Inclusive - Adults Only. Free self parking is available. A complete renovation of Riu Palace Las Americas All Inclusive - Adults Only was completed in October 2016. Smoking is allowed in designated areas at this Art Deco Cancun property.

  • 1 building
  • 372 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 5 bars or lounges
  • 195 sq m of conference space
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (24 km / 14.9 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Las Americas All Inclusive - Adults Only offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Don Roberto - This buffet restaurant serves breakfast, lunch, and dinner.

Sakura - This diner specializes in Japanese cuisine and serves lunch only. Open daily.

Los Arcos - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Black & White - This steakhouse serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Riu Americas
  • Riu Las
  • Riu Las Americas
  • Riu Las Americas All Inclusive
  • Riu Las Americas Palace
  • Riu Palace Las
  • Riu Palace Las Americas
  • Riu Palace Las Americas All Inclusive Adults Cancun
  • Riu Palace Las Americas All Inclusive Cancun
  • Riu Palace Las Americas Cancun
  • Riu Palace Las Americas All Inclusive Adults
  • Riu Palace Las Americas Adults Cancun
  • Riu Palace Las Americas Adults
  • Riu Palace Las Americas All Inclusive
  • Riu Palace Las Americas All Inclusive Adults Only
  • Riu s Americas Inclusive Adul
  • Riu Palace Las Americas All Inclusive - Adults Only Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.