"Pools and restaurants were tops. Very attentive staff throughout. Made our stay enjoyable under current conditions. Very clean and pleasant hotel. Wo ... " More
Beachside getaway
Within a 10-minute walk of this Zona Hotelera property, you'll find Cancun Convention Center and Forum Beach. Also, Gaviota Azul Beach is within half a mile (1 km) and Tortuga Beach is within 2 miles (3 km).
All-inclusive
A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.
Free WiFi, balconies
The 372 guestrooms feature thoughtful touches like bathrobes and slippers, while sitting areas and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies, and flat-screen TVs with satellite channels.
13 May 2021 by Online Reputation Manager
Dear guest, We are very pleased to read that you had such a pleasant time at our hotel! The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. We take note of the damp nuisance you report and will follow up to remedy it. Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind Regards, Hotel Riu Palace Las Americas Online Reputation Manager
21 Apr. 2021 by Online Reputation Manager
Dear Guest, We are honored that you chose to stay with us and thank you for taking the time to share feedback based on your recent stay. All guest feedback is appreciated and welcome and you can be assured that we take our guests comments very seriously as it is our primary goal to deliver service and experiences to our beloved guests. For this reason, we sincerely regret that your experience at our hotel was not reflective of the standards of care and value that we are determined to deliver. We apologize for any inconvenience and your feedback has been shared with the heads of the mentioned areas. Please know that we have forwarded your comments to our management team, since we are continuously improving our services. We would love the opportunity to have you back as our guest to give you the experience you deserve. With our best wishes we remain, Hotel Riu Palace Las Américas Online Reputation Manager
Riu Palace Las Americas All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Las Americas All Inclusive - Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A meeting room and limo/town car service are available. Spa services, tour/ticket assistance, and barbecue grills are also featured at the eco-friendly Riu Palace Las Americas All Inclusive - Adults Only. Free self parking is available. A complete renovation of Riu Palace Las Americas All Inclusive - Adults Only was completed in October 2016. Smoking is allowed in designated areas at this Art Deco Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Palace Las Americas All Inclusive - Adults Only offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Don Roberto - This buffet restaurant serves breakfast, lunch, and dinner.
Sakura - This diner specializes in Japanese cuisine and serves lunch only. Open daily.
Los Arcos - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.
Black & White - This steakhouse serves dinner only. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
