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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
4.5-star beachfront property near Iberostar Cancun Golf Course

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
1 bedroom, premium bedding, down comforters, free minibar
Reception
Outdoor pool, pool umbrellas, sun loungers
Yoga

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Family Lagoon View (Two Bedroom)

  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Double Room, Lagoon View

  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room, 2 Double Beds

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room, 1 King Bed, Lagoon View

  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Ocean View King

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

View from room

Deluxe Ocean View Double

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Shower, rainfall showerhead, free toiletries, hair dryer

Diamond Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Shower, rainfall showerhead, free toiletries, hair dryer

Rock Royalty Ocean View King

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

1 bedroom, premium bedding, down comforters, free minibar

Rock Suite Ocean view (One Bedroom)

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

1 bedroom, premium bedding, down comforters, free minibar

Rock Suite Ocean View (Two Bedroom)

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

View from room

Deluxe Family Ocean View Double Beds - Two Bedroom

  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Family Ocean View - Two Bedroom

  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the area

Cancun

On the beach.With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

What's nearby

  • Aquaworld - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 3 min drive - 2.8 km
  • La Isla Shopping Mall - 4 min drive - 2.9 km
  • Cancun Interactive Aquarium - 4 min drive - 2.9 km
  • Delfines Beach - 4 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬3 min walk
  • ‪Fred's House - ‬4 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬4 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beachfront property near Iberostar Cancun Golf Course
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 542 out of 1112 reviews
Rating 8 - Good. 208 out of 1112 reviews
Rating 6 - Okay. 143 out of 1112 reviews
Rating 4 - Poor. 83 out of 1112 reviews
Rating 2 - Terrible. 136 out of 1112 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gary

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property was not bad but you can see it has seen better days
Stayed 4 nights in Mar 2025

10/10 Excellent

Sukhchandan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really good Wish there were more buffet options.
Stayed 6 nights in Mar 2025

6/10 Okay

Carlos

Travelled with group
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the moment we checked in. Great food and customer service was top notched.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Hard Rock is to be known as very loud and in the bar area it was. But what amazed me most is when you got onto the elevator no noise at all. Whomever designed the place did a great job at sound proofing
Stayed 6 nights in Mar 2025

2/10 Terrible

Carlos

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Last Stay Ever at HR (giving up VIP membership)

Problems started the moment we checked in. Only 1 of the 2 rooms were ready. We were told I would be notified by phone call/text when the 2nd room was ready. No communication for 4 hours until finally after 6 p.m. I went down & asked about my room. They said "oh it's ready, sorry". Waited another 15 minutes for the person to return with my key. Nothing. Finally saw him & he asked if he could help me. I reminded him that he had just left me to get my room key. He apologized & got my key. Went to the room. Phone didn't work although it rang alot (when HR was calling to inevitably try and sell me timeshare, etc) but I could not answer phone or dial out. I mentioned it to the conceirge. And of course... nothing was fixed. So I could not order room service for the 4 days/3 nights I was there. Also, no housekeeping was done. Had to go down and ask (cannot call remember) and the conceirge said... yeah... you should call down at 9 a.m. if you want housekeeping. I reminded them I had no working phone. Response was (blink, blink... blinkety blink blink). I had emailed days before checking in to ask for reservations at restaurants that required reservation with no response. On arrival, I could not get a reservation until the last night. Food was meh. Beaches were crappy. Seaweed/trash everywhere. Nothing cleaned up. Beach waiters (Oscar & Carlos) were great & Alexsander was great to set up chairs/umbrellas. Last stay with HR. I am giving up my HR VIP membership.
Stayed 3 nights in Mar 2025

4/10 Poor

Giulia

Stayed 7 nights in Mar 2025

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay not worth all the money paid we paid for.
Stayed 2 nights in Mar 2025

2/10 Terrible

Diana

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No comments 😕 Many deception..first time on mexico 👎
Stayed 4 nights in Mar 2025

2/10 Terrible

victor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property it’s over price , the rooms are dirty and green moe , they clean your room and leave you with now tower to dry yourself, we called and it took them 30 minutes to bring us towels, to eat at one of the menus restaurant it’s a mission , there book two days in advance. The hotel it’s way to expensive for the service and the rooms
Stayed 3 nights in Mar 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Great views and staff Limited nightly music Getting a bit dated. On the expensive side.
Stayed 3 nights in Mar 2025

8/10 Good

Robert Donald

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The pool and beach proximity was amazing. Staff was polite and accomodating. Rooms need renovation.
Stayed 6 nights in Mar 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our kids (12 and 14) and had a great vacation - the beach was great, the pool was gorgeous. There were always a lot of staff around ready to assist you if you needed it. Alexander on the beach worked especially hard. The rooms were a bit small and the AC didn't seem to be quite powerful enough sometimes. That said, they are undergoing some renovations. The buffet was decent but they other a la carte restaurants were not up to our expectations so after trying two of them we opted to just stick to buffet or room service. We liked the tennis and basketball - just wished they were a little shaded so we could use them during the day rather than just evenings. We attended two shows (MJ and African) and both were highly entertaining.
Stayed 8 nights in Mar 2025

2/10 Terrible

Maddalena, Lake Villa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing very disappointing, we were escorted to the side check in , nothing special no greeting with hot towel or drink. Room wasn’t very clean toilet didn’t flush properly makeup mirror light wasn’t working and handle was broken. All we heard was construction noise the whole stay. We will not be returning.
Stayed 2 nights in Feb 2025

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Fadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will do it next time for sure
Stayed 6 nights in Mar 2025

10/10 Excellent

Mattias

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kylee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HRH was amazing!

Overall it was a lovely stay! We got upgraded which allowed us to some additional perks. Pool was amazing, beach was amazing, food was amazing! Service was great—quick drinks, friendly & kind. We had an ocean view room—typical hotel style room. The jacuzzi looked old and we did not use. Getting reservations for Toro & Zen were kind of a pain, but worth it! Sometimes we found the resort to be too loud and had to search for quiet places. The spring breakers were arriving! Great place & would stay again!
Stayed 6 nights in Feb 2025

4/10 Poor

REZA

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We honestly weren’t pleased with any of it for the price we paid. Our room stunk, they need bathroom fans because everything always felt damp. Room smelled like a mixture of chlorine & mildew. Hallway would randomly smell like cat pee. Our toilet barely flushed. Our room got flooded from our neighbors toilet shattering. They tried getting us to stay in our flooded room. Didn’t offer any type of refund. Not even an apology. The food was HORRIBLE. Also to top it off one of their vacation specialist tried hitting on my fiancée. Asking if he could kiss him. Then made comment we could share him. We will never recommend this place to anyone & will not be back to this resort.
Stayed 4 nights in Feb 2025

8/10 Good

Kodi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the hard rock was nice and fun for a getaware
Stayed 7 nights in Feb 2025

2/10 Terrible

ALEJANDRA

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy deteriorado para lo que pagas
Stayed 3 nights in Feb 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very well kept. Staff was very friendly and helpful.
Stayed 7 nights in Feb 2025

10/10 Excellent

Tanya

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience. Anytime we called room service or needs were met almost instantly. The pet program is stellar. Thank you for helping me celebrate my birthday.
Stayed 5 nights in Feb 2025

6/10 Okay

Karanvir

Travelled with partner
Liked: Cleanliness, staff & service, amenities
They have very less vegitarian options. They should think more on the sides of accomodating the vegitarian dishes. Like Mediterranean buffet doesnt have falafal.. :( You know what i mean...please accomodate based on the overall crowd and dont just focus only on meat eaters.
Stayed 7 nights in Feb 2025