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Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property
3.5-star beachfront property near Gaviota Azul Beach

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Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
6 restaurants, breakfast, lunch, dinner served; Italian cuisine
Nightclub
Aerial view
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

View in a map
Cancun, QROO
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Place, Gaviota Azul Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

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About the area

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera property, you'll find Gaviota Azul Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Plaza Caracol Mall and UltraMar Ferry Terminal are also within half a mile (1 km).

What's nearby

  • Plaza Caracol Mall - 1 min walk - 0.1 km
  • Cancun Convention Center - 3 min walk - 0.3 km
  • Caracol Beach - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Gaviota Azul Beach - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪RIU (Lounge Bar) - ‬1 min walk
  • ‪El Faro - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Kawachi Specialty Restaurant - ‬1 min walk
  • ‪Turquesa Restaurant - ‬2 min walk

About this property

Hotel Riu Cancun - Adults Only - All Inclusive

3.5-star beachfront property near Gaviota Azul Beach
Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Cancun - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A nightclub, spa services, and barbecue grills are also featured at Hotel Riu Cancun - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2003
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Cancun - Adults Only - All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Cancun - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2057 out of 3839 reviews
Rating 8 - Good. 870 out of 3839 reviews
Rating 6 - Okay. 476 out of 3839 reviews
Rating 4 - Poor. 191 out of 3839 reviews
Rating 2 - Terrible. 245 out of 3839 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Tracy A

Stayed 4 nights in Feb 2026

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time. Everything was great. Loved the good times at the pool.
Stayed 6 nights in Jan 2026

10/10 Excellent

Temiloluwa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was more than courteous, and things were very easy. The room was decent with really great features like the balcony! I know I'll be back!
Stayed 2 nights in Dec 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities
This is a nice older hotel in the heart of the hotel zone. The main food buffet is the way to go, lots of options, you are bound to find tings you like there. The staff is excellent, very polite. The hotel uses an app in case you need anything at the room, super easy. We were most impressed by the cleanliness of the hotel, staff is constantly cleaning and mopping. If you don't mind a little older feel (patched holes in the walls, etc.) this is the place at a very good all inclusive rate. P.S. take an Uber from the airport to the hotel, the taxi rates are double the cost.
Stayed 5 nights in Dec 2025

8/10 Good

TRACY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was the same every day! Staff amazing, air conditioner and fan was great! The problem limit entertainment, music was all Spanish. Variety would have been nice.
Stayed 7 nights in Dec 2025

2/10 Terrible

Seth W

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On 1st day went to bar 700 feet from hotel and was drugged. Then upone getting back to hotel denied medical treatment and escorted/removed from property
Stayed 7 nights in Dec 2025

6/10 Okay

MARIANNA

Stayed 5 nights in Dec 2025

2/10 Terrible

Lidija

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
You don’t need reservations for the restaurant but also is not table available. Empty tables and you can’t use them
Stayed 3 nights in Dec 2025

8/10 Good

Vanik, Glendale

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Arun

Stayed 2 nights in Dec 2025

4/10 Poor

Prasad

Travelled with family
Disliked: Staff & service
We were asked to pay for sheets soiled by the people who stayed in the room before us. We had to ask probing questions about time stamps of pictures, show them our flight times, check in times and get it all cleared. They could have done all this without our involvement. Yet they called us to the reception and insisted it was us. Again during the check out, the same things are brought up, managers called and we had to relive the ordeal. How hard is it to ask housekeeping when the pictures were taken, and who was in the room the previous night/day.
Stayed 3 nights in Dec 2025

10/10 Excellent

GUIDO J

Liked: Property conditions & facilities
nN
Stayed 4 nights in Dec 2025

2/10 Terrible

Jesus

Stayed 5 nights in Dec 2025

8/10 Good

Rommel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, food was 4/5. The rooms are not luxurious by any means but they keep everything very clean. Everybody works really hard to make sure you have the best experience. The only reason we would not go back is that the beach area is not great, it’s small and parts are full of rocks.
Stayed 7 nights in Dec 2025

8/10 Good

Michael

Staff was great food was good for a buffet
Stayed 5 nights in Dec 2025

10/10 Excellent

Kyla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great trip! Food variety could have been better.
Stayed 4 nights in Dec 2025

10/10 Excellent

LaToya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Although my sister and I did excursions oitside the resort, I loved the fact if not having to leave the resort if I chose too. There was always an event or show onsite. Also, the customer service was great from the front desk to the restaurants.
Stayed 4 nights in Dec 2025

8/10 Good

Kathleen Cushman

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the food and the staff was friendly and very efficient with drinks even when the bars were full.
Stayed 4 nights in Dec 2025

4/10 Poor

Sean

Travelled with group
Liked: Staff & service, amenities
Water pressure was not good, blankets were very thin, beds were very springy, and pillows were not soft at all.
Stayed 5 nights in Dec 2025

10/10 Excellent

RICHARD

Stayed 4 nights in Dec 2025

8/10 Good

Lily Dawn

Stayed 9 nights in Dec 2025

10/10 Excellent

Xique

Liked: Cleanliness, staff & service, property conditions & facilities
AC is good
Stayed 6 nights in Dec 2025

2/10 Terrible

Haroon

Stayed 5 nights in Dec 2025

10/10 Excellent

rupinder

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great all restaurants options were great the drinks the bars everything was awesome and staff was amazing so helpful
Stayed 7 nights in Dec 2025

8/10 Good

Catherine, NAPLES

Stayed 7 nights in Dec 2025