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"Rooms could be updated. Rooms were very humid. " More

By a verified traveller on Wed 03 Aug 2022

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Hotel Description

3.5-star beachfront aparthotel near Playa Tortugas

On the beach

Your stay at this Downtown Cancun aparthotel places you within 3 miles (5 km) of Playa Tortugas and Cancun Mall. PlayCity Casino and Ceviche Square are also within half a mile (1 km).


This all-inclusive aparthotel features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 569 apartments boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Balconies, minibars, and free bottled water are also available.

Standard Room, Ocean View (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (E)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Ocean View (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View (B)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Cancun All Inclusive ratings based on 84 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Riu Cancun All Inclusive

Everyone (26) Couples (25) Family (27)
5 out of 5
Rooms could be updated. Rooms were very humid.

Posted by on 3 Aug. 2022

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2 out of 5
The grounds around the pool were disgusting! Cigarette butts, garbage, drink containers and food lying around everywhere, including in the pool and on the pool bar. Staff walked right by it, never picking up or cleaning up. Rooms were fine except one sheet on bed. Thank goodness I brought my own blankets. Food was average at best except in the Japanese restaurant where it was fabulous. The sports bar food was pre-cooked hamburgers and cold sandwiches, in a fridge for hours, leaving the soggy. Ick! VERY dissatisfied and will not be back nor will recommend. I have traveled to many hotels in and out of Mexico and this was by far the most disappointing. (BTW - don't take kids under 16yrs of age to the "adult" pool - too much "adult" activity going on.)

Posted by on 18 Jun. 2022

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2 out of 5
A/C unit in room was too noisy

Posted by on 31 May 2022

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5 out of 5
I loved the location! Even the area surrounding was lively and entertaining. Rooms were not as luxurious as I expected and the restaurants as well.

Posted by on 2 May 2022

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5 out of 5
Very friendly staff. Great food and very clean. Will definitely go back.

Posted by on 27 Apr. 2022

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3 out of 5
Food options not the best. Wipe down and sanitation is not high as other resorts that I've experienced. No room service for food like other resorts. Air conditioning cooling system not the best. Hotel was great at providing an upgrade to accommodate for inconvenience. This was a family resort. Perhaps an adults only may have better options.

Posted by on 23 Apr. 2022

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5 out of 5

Posted by on 7 Apr. 2022

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2 out of 5
This Riu was a big disappointment from the riu palace peninsula. The food was terrible, went to the bathroom in the middle of the night and it was a huge cockroach in the sink. The next day there was another roach on my kids shoe. I should’ve known when I checked in and the guy said “oh that riu, the nice one”. The pool area was fun and those hosts were good. Overall I definitely will not be back to this hotel. Shaking all of our clothes and bags out to make sure we weren’t taking home any unwanted guests was disgusting.

Posted by on 6 Apr. 2022

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Comment from Hotel Management

7 Apr. 2022 by Hotel Riu Cancún Online Reputation Manager

Dear Danisha, Thank you very much for leaving your review about your recent stay, it is nice to learn you loved the pool and our lovely staff. We would like to also thank you for being a loyal guest. Please let us recommend you to visit the Riu Class website, for advantages and discounts for its members. All our hotels fulfil the international hygienic norms. For example, the bed cloth and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions. Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%. Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. We work hard to keep them under control, since our grounds have garden areas. We fumigate continuously all areas to keep insects away from our grounds. Therefore, it is saddening to read that despite our efforts, we were not able to avoid this discomfort. Furthermore, we try to meet the taste of every guest with our wide selection of dishes at our buffet and restaurants which are prepared daily with the utmost care and using fresh ingredients. We will notify the department in charge. Kindest regards, Hotel Riu Cancún Online Reputation Manager

4 out of 5
The only thing I didn’t like was the elevators and the fact that Dos Equis was the only beer available on the property

Posted by on 30 Mar. 2022

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Comment from Hotel Management

31 Mar. 2022 by Online Reputation Manager

Dear KYLE , Thank you for taking the time to give us valued feedback following your recent stay. We are sorry to hear that you encountered the mentioned issues, we are very happy to hear that overall you had a nice time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Cancun Online Reputation Manager

4 out of 5
The resort staff were wonderful! The atmosphere was fun. Wish there was pool side food/snack options (without having to dress and mask inside). Masking indoors and to order at outdoor bars wasn’t fun. Entertainment team was phenomenal! Facilities well-maintained, although a bit dated. No room service is a bummer. Gym is in desperate need of repairs and updates. Large food selection on buffet.

Posted by on 6 Mar. 2022

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About the Riu Cancun All Inclusive

Location Blvd. Kukulcan Km 8.5, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Snorkeling included
  • Surfing/boogie boarding included
  • Volleyball included
  • Onsite live performances included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included
  • Scuba lessons included

Property Features

Riu Cancun All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Cancun All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A nightclub, spa services, and tour/ticket assistance are also featured at the eco-friendly Riu Cancun All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun aparthotel.

  • 1 building
  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2003
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Parking: Free self parking

Room Amenities

Riu Cancun All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Miramar - This buffet restaurant serves breakfast, lunch, and dinner.

La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Massages
  • Minimum age to access spa is 18

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Cancun All Inclusive


Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • No rollaway/extra beds available
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • All Inclusive Riu
  • All Inclusive Riu Cancun
  • Cancun All Inclusive Riu
  • Cancun Riu
  • Cancun Riu All Inclusive
  • Riu
  • Riu All Inclusive
  • Riu All Inclusive Cancun
  • Riu Cancun
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun
  • Riu Cancun All Inclusive All-inclusive property
  • Riu All Inclusive All-inclusive property
  • Riu Cancun Inclusive Cancun
  • Riu Cancun All Inclusive Cancun
  • Riu Cancun All Inclusive Aparthotel
  • Riu Cancun All Inclusive Aparthotel Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.