JW Marriott Cancun Resort & Spa

5.0 star property
5-star beachfront resort near Hotel Zone Beaches

Choose dates to view prices

Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
On the beach
On the beach
4 restaurants, breakfast served
Luxury Suite, 1 King Bed with Sofa bed, Non Smoking (Balcony) | Pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪5 min walk‬
  • Place, Aquaworld
    ‪9 min walk‬
  • Place, Oasis Arena
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking (Balcony)

8.0 out of 10
Very good
(8 reviews)
  • 73 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 89 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Grand Suite, 1 Bedroom, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 125 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 89 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Bedroom, Non Smoking

  • 125 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Presidential Suite, 1 Double Bed, Non Smoking

  • 274 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(70 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(10 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 Double Bed, Non Smoking, Balcony

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Club 91 King Room

  • Sleeps 3

Club 91 Two Double Room

  • Sleeps 4

Deluxe King Room with Ocean View and Balcony

  • Sleeps 3

Deluxe Two Double Room with Ocean View and Balcony

  • Sleeps 4

JW Luxury Suite

  • Sleeps 4

Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony

  • Sleeps 4

Grand Ocean Front Suite

  • Sleeps 4

Premium King Room with Ocean View

  • Sleeps 3

Premium Two Double Room with Ocean View

  • Sleeps 4

Club Presidential Suite

  • Sleeps 2

Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(109 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Balcony

  • Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe King Room-Non-Smoking

  • Sleeps 3

Deluxe Room, 1 Double Bed, Non Smoking, Balcony

  • Sleeps 4

You may also like

About the area

Cancun

Beachfront retreat .Your stay at this Zona Hotelera resort places you within 2 miles (3 km) of La Isla Shopping Mall and Iberostar Cancun Golf Course. Nichupté Lagoon and Ballenas Beach are also within half a mile (1 km).

What's nearby

  • Ballenas Beach - 5 min walk - 0.4 km
  • Aquaworld - 9 min walk - 0.8 km
  • Oasis Arena - 16 min walk - 1.4 km
  • Kukulcan Plaza Shopping Mall - 19 min walk - 1.7 km
  • Iberostar Cancun Golf Course - 6 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Club 91 Lounge - ‬1 min walk
  • ‪Nebbiolo - ‬6 min walk
  • ‪The Great Room - ‬4 min walk
  • ‪Confessions - ‬5 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬5 min walk

About this property

JW Marriott Cancun Resort & Spa

5-star beachfront resort near Hotel Zone Beaches
JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar.

A business center and meeting rooms are available. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury JW Marriott Cancun Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

  • 447 guestrooms or units
  • 14 levels
  • 4 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and safes. Rooms open to balconies. Accommodations are furnished with twin sofa beds. LED televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Similar properties

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Twin sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 percent
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 783 out of 1000 reviews
Rating 8 - Good. 121 out of 1000 reviews
Rating 6 - Okay. 43 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we enjoyed the hotel very much. So, we are planning to go back there with my family members in the future.
Stayed 5 nights in Aug 2025

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property especially the pools. However restaurant option are expensive and not family friendly
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria, Spring Hill

Stayed 3 nights in Aug 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The staff was great. The beach there at the hotel was atrocious. It was full of seaweed and smelled like rotten eggs. We didn’t even get to enjoy the beach on our trip at all we didn’t go in The restaurants at the facility are also not very good food, but that seem to be typical of the region. Also, this hotel shuts down at about 6 PM so if you’re in your 30s and looking to have any kind of fun at your resort, this wouldn’t be it for you. You can’t even go sit at the pool bar past 6 PM. But again, the staff was great, and the facility was beautiful, if I was rebooking, I would go somewhere else with some nightlife and a clean beach and some good food.
Stayed 5 nights in Aug 2025

8/10 Good

Ricardo, Gilroy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Food was very good, bed was comfortable with excellent views of the ocean. Only problem was the amount of construction in the hotel that we were not aware of at the time of booking. Glad our room was far from it but we could still here the drilling all day.
Stayed 10 nights in Jul 2025

10/10 Excellent

Daniela

Stayed 7 nights in May 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at the JW Marriott Cancun was nothing short of incredible. From the moment we arrived, we were greeted with warm smiles and impeccable service. The staff’s attention to detail and genuine hospitality made us feel truly cared for throughout our stay. The resort is absolutely stunning—beautifully designed with breathtaking ocean views from nearly every corner. Our room was spacious, spotless, and elegantly decorated, with a comfortable bed and a balcony that gave us the perfect sunrise each morning. The pools and beach area were immaculate, with plenty of loungers and attentive staff ready to bring fresh towels or a refreshing drink. We also enjoyed the amazing dining options on-site—each restaurant offered delicious food, and the breakfast buffet was one of the best we’ve ever had. What really set this hotel apart was the little touches—the turndown service, the thoughtful recommendations, and the constant effort to make every moment feel special. We left feeling relaxed, pampered, and already planning our next visit. If you’re looking for luxury, comfort, and world-class service, JW Marriott Cancun is the perfect choice!
Stayed 2 nights in Aug 2025

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. The hotel is beautiful, the staff couldn’t have been nicer and provided excellent service. Special shoutouts to Adan, Jaceth, and Fernando for being simply fantastic! Can’t wait to go back!
Adult pool
Stayed 4 nights in Jul 2025

10/10 Excellent

Marlyn

Stayed 4 nights in Jul 2025

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 short days

some work being done to the hotel lobby bar, very well handled. stay was great as always!
Stayed 3 nights in Jul 2025

10/10 Excellent

gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Great location.
Stayed 1 night in May 2025

2/10 Terrible

Arthel

Liked: Cleanliness, staff & service, property conditions & facilities
Over priced for everything
Stayed 4 nights in Jul 2025

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful overall, but the beach on the resort's property was full of dense kelp that made the water practically impossible to enjoy. Playa Tortuga is a short bus ride away and was lovely. The only food we ate in the resort was from their convenience store. Options were limited but decent. Restaurants across the street are pricey and mid. And the cusines inside the resort are limited.
Stayed 3 nights in May 2025

10/10 Excellent

Tamer

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel is so fancy and that includes everything.
Stayed 6 nights in Jul 2025

10/10 Excellent

Candice S.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality at this location was A1. The staff was highly personable and well accomodating. The one downside I have is the quality of food. It could have been a lpt better.
Stayed 5 nights in Jul 2025

2/10 Terrible

Miguel

Stayed 5 nights in Jul 2025

10/10 Excellent

Humberto, San Pedro Garza García

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the moment we arrived until our departure. Everyone at the hotel was very professional and with outstanding customer service. The restaurants, bar and pool were amazing. My son and wife loved it. We will definitely stay here on our next trip back.
Stayed 4 nights in Jul 2025

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
The area was super clean, and as always, JW Marriott lives up to an outstanding service reputation. The bathrooms have updated designs and are very clean. However, when anyone uses the toilet, the sound is a loud echo. This is very embarrassing. The staff is extremely accommodating. The rooms are spacious, safe, clean, a nice selection of restaurants
Stayed 5 nights in Jul 2025

6/10 Okay

Trent

Travelled with family and small children
Liked: Cleanliness, staff & service
The service at the hotel was excellent! This would be a nice hotel for a quick 3 night stay with your spouse. However, it is not suitable for children at all. The restaurants are too fancy. Hard to find a decent casual meal on property or even within walking distance of the property. The beach was awful. No kids activities or music on property. Very quiet hotel. Rooms do not accommodate a family well. Double beds are tiny, but they did bring a rollaway free of charge. We visited in July and the construction was a nuisance the entire trip.
Stayed 6 nights in Jul 2025

10/10 Excellent

NEHMI

Stayed 5 nights in Jul 2025

6/10 Okay

WALTER

Stayed 3 nights in Jul 2025

10/10 Excellent

Leah, Baltimore

Liked: Cleanliness, amenities, property conditions & facilities
My stay was awesome and the resort is gorgeous!!! I shall return 😍 the restaurants were spectacular and the customer service was amazing.
Stayed 3 nights in Jul 2025