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Moon Palace Nizuc - All inclusive

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

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Photo gallery for Moon Palace Nizuc - All inclusive

Aerial view
Superior Governor Suite Ocean View - King Size Bed | Terrace/patio
On the beach, white sand, sun loungers, beach umbrellas
Hair salon
Superior Deluxe Ocean View - Kids & Teens Free | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 340, Riviera Maya, Cancun, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪1 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Riviera Cancun Golf Resort
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Premium bedding, down comforters, memory foam beds, minibar

Superior Deluxe Garden View - Kids & Teens Free

8.8 out of 10
Excellent
(54 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

8.6 out of 10
Excellent
(17 reviews)
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front - King Size Bed

Premium bedding, down comforters, memory foam beds, minibar

Superior Honeymoon Suite Ocean Front - King Size Bed

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean Front - Kids & Teens Free

View from room

Superior Deluxe Ocean Front - Kids & Teens Free

8.8 out of 10
Excellent
(8 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

9.0 out of 10
Wonderful
(2 reviews)
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, down comforters, memory foam beds, minibar

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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Aerial view

Moon Palace Cancun - All-Inclusive

Cancun
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, 2,974 reviews
The price is CA $483
CA $590 total
includes taxes & fees
Dec 13 - Dec 14
Moon Palace Cancun - All-Inclusive

About the area

Cancun

Beachside getaway.Stay at this Cancun property and you'll be within 2 miles (3 km) of Moon Palace Golf Club and 9 miles (15 km) of Riviera Cancun Golf Resort. Delfines Beach is within 12 miles (20 km) and Maya Museum of Cancun is within 16 miles (25 km).

What's nearby

  • Moon Palace Golf Club - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Riviera Cancun Golf Resort - 7 min drive - 3.5 km
  • Delfines Beach - 22 min drive - 16.5 km
  • La Isla Shopping Mall - 30 min drive - 24.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬18 min walk
  • ‪Copal - ‬18 min drive
  • ‪At Kita - ‬18 min drive
  • ‪Lobby Bar - ‬2 min walk
  • ‪Boulangerie - ‬19 min walk

About this property

Moon Palace Nizuc - All inclusive

4.5-star beachfront property near Moon Palace Golf Club
Moon Palace Nizuc - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Moon Palace Nizuc - All inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served, and guests can also enjoy a free manager's reception. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Mediterranean property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 709 guestrooms or units
  • 3 levels
  • 34 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Lockers available
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Moon Palace Nizuc - All inclusive offers 709 accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

AWE Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

Aerial view
Moon Palace Cancun - All-Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, 2,974 reviews
The price is CA $483
CA $590 total
includes taxes & fees
Dec 13 - Dec 14
Moon Palace Cancun - All-Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Optional golf privileges
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • No elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 47-inch smart TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000963/2025

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Moon Palace Nizuc - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1003 reviews
Rating 8 - Good. 210 out of 1003 reviews
Rating 6 - Okay. 85 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 45 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

RONI, Bronx

Stayed 4 nights in Sep 2025

4/10 Poor

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No me gusto en bastantes puntos. - Varios del personal están algo de malas (botones, transporte, meseros) pero los de el restaurante yucateco e italiano y Japones muy muy amables. - Al no aceptar la platica que te ofrecen insistentemente, también la actitud del concierge cambia radicalmente. - La comida del bufete que mala es, pero mala mala no lo podía creer, tanto desayuno como comida. - La comida del room service tantito peor y no soy muy exigente :( - Mi cuarto los dos primeros días muy bien, el penúltimo como si se les hubiera olvidado terminar el cuarto, la basura en el lavabo, sin toallas, y cosas tiradas, no hubo refill ni de agua. (Tal vez fue un descuido) - Los resort credits es una ilusión, tienes que pagar el 16% de todo lo que gastes y solo lo puedes gastar en lo que ellos te dicen, por ejemplo, unos lentes que cuestan fuera del hotel $100 aquí dentro les ponen $1500 y pagas el 16% de $1500 que serían $240 al final da igual, no crean que es un beneficio. - Pusieron unas canchas de tenis nuevas hermosas pero no las pude usar, en su lugar usamos una de las viejitas que esta con el piso deforme a nivel de la red esta mas alta que al los lados. Lo que me gusto es el flow-rider, las cenas, y lo grande que es. No volvería no entiendo los 4 diamantes muchas mejores opciones por un precio menor.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kamran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and facilities. Room credits are not super useful for the fun activities but can be used for some gift shop items. Food was okay but nothing special
Stayed 5 nights in Sep 2025

10/10 Excellent

Durinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Rong

Stayed 5 nights in Aug 2025

8/10 Good

Tuyen

Stayed 5 nights in Aug 2025

10/10 Excellent

Raied

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet could have more choices
Stayed 5 nights in Aug 2025

10/10 Excellent

Ankur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People, food, staff, location - everything is great
Stayed 5 nights in Aug 2025

8/10 Good

Frederick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is large property that is well maintained and transportation option by golf carts or bikes if you don’t want to walk. The food options are good and variety is commendable. There are scheduled activities and entertainment onsite. You can get food and drinks by the pool or have drinks at the swim up bar. At every turn there are friendly and hardworking staff ready to serve with a smile. It was a pleasure to be their guests. It was a great experience and I would recommend anyone to stay at the Nizuc property. Like many others have mentioned, Nizuc tends to be less noisy and congested. This doesn’t mean it will not get that way. My dislikes are; at check-in they offered to upgrade my room at a cost (upsell), shortly after I was directed to their vacation planners who wanted to invite us to a presentation for a day pass to The Grand, the luxury property, and then a call to our room the next day asking if we had an opportunity to learn about the presentation and offer. As you can see it is not a terrible thing but the least liked event of our trip.
Stayed 7 nights in Aug 2025

10/10 Excellent

Mark

Stayed 4 nights in Aug 2025

10/10 Excellent

Marcus

Stayed 3 nights in Aug 2025

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
21 years since we last visited Moon Palace and we will not wait as long again. The resort, although large with the addition of the Grand is so efficient. The staff call you by name, from the bellboy, to the lobby and the waitstaff. The staff are what make this place special and they work super hard and always with a smile. The lobby shuttles and the golf buggy service around the resort is great. The one let down is the beach. The sand is beautiful but like many resorts the seaweed is a major issue. This though did not spoil our stay.
Stayed 7 nights in Aug 2025

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 4 nights in Aug 2025

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Kathren

Stayed 3 nights in Aug 2025

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to come back, AMAZING
Stayed 4 nights in May 2025

10/10 Excellent

Paramjit Singh

Stayed 5 nights in Aug 2025

2/10 Terrible

Mina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay at the Moon Palace Hotel in Cancun, the last night was very unpleasant. When we entered our room, it was infested with ants, including on our clothes. We contacted the hotel, and they changed our room, but the problem with ants on our belongings remained. Additionally, the new room was not suitable for three people, making our stay uncomfortable. This experience caused significant inconvenience, and I am seeking appropriate compensation for the issues we faced.
Stayed 6 nights in Aug 2025

8/10 Good

Judy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the raccoons on the property they are too big and scary at night and it’s over 600 of them they need to get that removed and the golf cart transportation is very slow and it makes you miss reservations they need to be quicker with pick up times other than that I love it
Stayed 2 nights in Aug 2025

10/10 Excellent

Dione

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the raccoons on the property they are too big and scary at night and it’s over 600 of them they need to get that removed and the golf cart transportation is very slow and it makes you miss reservations they need to be quicker with pick up times other than that I love it
Stayed 5 nights in Aug 2025

6/10 Okay

Abditu Teshale

Liked: Cleanliness, staff & service
because of I’m from it so about through Expedia didn’t like it. I keep saying I have to talk to Expedia at the whole thing and then customer service trying to come all the time it says I have to pay the taxes this and that I thought I’ll pay all exclusive..
Stayed 7 nights in Aug 2025

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Maisar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 6 nights in Aug 2025

10/10 Excellent

Tetyana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, not far from pool, dining and resort transportation. Quite, clean.
Stayed 6 nights in Aug 2025

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great experience
Stayed 7 nights in Aug 2025