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Krystal Urban Cancun & Beach Club

3.5 star property
3.5-star hotel near Plaza Las Americas

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

Relax by the pool with lounge chairs and sunbeds available.
Reception area with two desks, a sofa, and a chair, surrounded by patterned wallpaper.
Stunning high-rise hotel with modern design and prominent entrance.
Relax in a stylish room with a large bed, nightstand, and glass door leading to an outdoor area with a clear view.
Relax in our stylish lobby, featuring a comfortable seating area with a flat-screen TV and a convenient table for enjoying a snack or drink.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pool

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪3 min walk‬
  • Plaza 28
    ‪3 min drive‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Relax in this stylish room with a large bed, flat-screen TV, and comfortable workspace.

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(22 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

Relax in a cozy space with a neatly made bed, comfortable armchair, and flat-screen TV.

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(58 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Relax in a spacious room with a large bed, flat-screen TV, and sliding glass door leading to a city view.

Altitude Room (Free Beach Club Access)

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Relax in a spacious room with a large bed, desk, and flat-screen TV, offering a city view.

Krazy King Non Refundable (Free Beach Club Access)

7.8 out of 10
Good
(13 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Enjoy a city view from the large window, with two beds and a flat-screen TV for a comfortable stay.

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(40 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

Downtown Cancun stay.Within a 15-minute walk of this Downtown Cancun hotel, you'll find Plaza Las Americas and Amerimed Hospital. Also, Chopo Medical Laboratory is within half a mile (1 km) and Royal Yak Casino and Sports Book is within 2 miles (3 km).

What's nearby

  • Plaza Las Americas - 3 min walk - 0.3 km
  • Las Palapas Park - 19 min walk - 1.6 km
  • Plaza 28 - 3 min drive - 2.1 km
  • Puerto Cancun Marina Town Center - 4 min drive - 3.2 km
  • Playa Tortugas - 9 min drive - 6.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Patravali - ‬4 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪La Guadalupana - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

3.5-star hotel near Plaza Las Americas
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room crib
  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 563 out of 1244 reviews
Rating 8 - Good. 287 out of 1244 reviews
Rating 6 - Okay. 167 out of 1244 reviews
Rating 4 - Poor. 97 out of 1244 reviews
Rating 2 - Terrible. 130 out of 1244 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Denise

Stayed 3 nights in Apr 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

4/10 Poor

matias

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old, needs remodeling and has a lack of basic amenities. Staff was okay but moody and looked like they did not want to help at any time
Stayed 5 nights in Apr 2025

8/10 Good

Sam

Business traveller
Liked: Cleanliness, staff & service, room comfort

Good location

Great Location and lots of places to eat near by. Try "The fit bowl", its 10 mins walk and great place to eat
Stayed 5 nights in Apr 2025

2/10 Terrible

Tyler

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad smell

Room had a really bad smell to it
Stayed 3 nights in Apr 2025

10/10 Excellent

fidel

Liked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Nigel, Diego Martin

Stayed 1 night in Apr 2025

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that it was close to mall and restaurants. Only thing i didnt like was the pool was a little shallow for my liking.
Stayed 9 nights in Mar 2025

6/10 Okay

Malik

Very good location 👍 but the hotel already needs to upgrade some areas of hotel, add mini refrigerator at least to the rooms.
Stayed 10 nights in Mar 2025

8/10 Good

Kamira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place check in was a bit slow.
Stayed 1 night in Mar 2025

10/10 Excellent

emmonia

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All local staff members were most helpful, pleasant, accommodating. I will be returning.
Stayed 8 nights in Mar 2025

6/10 Okay

Maréley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

OZAN

Stayed 1 night in Feb 2025

10/10 Excellent

Carlos Julio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio de las chicas de restaurante y una joven que estás en training en recepción fue muy amable y me brindó un excelente servicio.
Stayed 3 nights in Mar 2025

10/10 Excellent

Julissa, ORLANDO

Stayed 2 nights in Mar 2025

4/10 Poor

Bianca

Stayed 2 nights in Mar 2025

10/10 Excellent

Roberto

Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, good location, relatively clean, good staff, one downside at least for me is the lack of a minibar in the room.
Stayed 6 nights in Mar 2025

10/10 Excellent

Gabriel

Stayed 3 nights in Nov 2024

2/10 Terrible

ALEJANDRO MEDINA

Stayed 2 nights in Feb 2025

8/10 Good

Pablo

Travelled with family
Liked: Staff & service
Lili and most of the front desk staff was great. The hotel in general is fine but the rooms are hot and the shower ain’t the best. Pool area was decent. Food at the restaurant and at the cafe are a HARD PASS.
Stayed 5 nights in Feb 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2025

6/10 Okay

Rocio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel look decent from the out side but once you go into the rooms, they need major updating. The room has a small and there’s no place to unpack your luggage. The curtains of the room were dirty and the bed head. The breakfast was decent, but the coffee was terrible too watery.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mehmet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but får from The main attractions
Stayed 1 night in Feb 2025