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Krystal Urban Cancun & Beach Club

3.5 star property
3.5-star hotel near Plaza Las Americas

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Restaurant
View from room
Front of property - evening/night
Altitude Room (Free Beach Club Access) | City view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Place, Dubai Palace Casino
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(54 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(20 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Downtown Cancun stay.Within a 10-minute walk of this Downtown Cancun hotel, you'll find Plaza Las Americas and Malecón Tajamar. Also, Amerimed Hospital is within half a mile (1 km) and Royal Yak Casino and Sports Book is within 2 miles (3 km).

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.2 km
  • Plaza Las Americas - 3 min walk - 0.3 km
  • Amerimed Hospital - 8 min walk - 0.7 km
  • Royal Yak Casino and Sports Book - 11 min walk - 1.0 km
  • Dubai Palace Casino - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Arandanos - ‬4 min walk
  • ‪Nantai - ‬3 min walk
  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

3.5-star hotel near Plaza Las Americas
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Outdoor pool

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-006588/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

How close is Krystal Urban Cancun & Beach Club to the airport?

Krystal Urban Cancun & Beach Club is 10.4 mi (17-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of Apr 5, 2026, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on Apr 12, 2026 start from CA $93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Urban Cancun & Beach Club have an airport shuttle?

Airport shuttle services are not available at Krystal Urban Cancun & Beach Club.

How close is Krystal Urban Cancun & Beach Club to the beach?

This hotel is 15.7 mi (25-min drive) from Delfines Beach and 2.9 mi (8-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Krystal Urban Cancun & Beach Club offer free breakfast?

Free breakfast isn’t provided at Krystal Urban Cancun & Beach Club, but buffet breakfast is offered for a fee of MXN 345 for adults and MXN 173 for children. It's available every day from 6:30 AM to 11 AM.

Is there a casino at Krystal Urban Cancun & Beach Club?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (16-min walk) are nearby.

What time is check-in at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Krystal Urban Cancun & Beach Club?

Free parking is not available at this hotel. Self parking is available for MXN 30 per day.

Does Krystal Urban Cancun & Beach Club have a pool?

Krystal Urban Cancun & Beach Club features an outdoor pool.

Does Krystal Urban Cancun & Beach Club have a restaurant?

Yes, there is a restaurant on site.

Does Krystal Urban Cancun & Beach Club have a spa?

There are no spa services available at this hotel.

How close is Krystal Urban Cancun & Beach Club to downtown Cancun?

Krystal Urban Cancun & Beach Club is 2.2 mi away from Cancun.

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 713 out of 1427 reviews
Rating 8 - Good. 315 out of 1427 reviews
Rating 6 - Okay. 179 out of 1427 reviews
Rating 4 - Poor. 101 out of 1427 reviews
Rating 2 - Terrible. 119 out of 1427 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Clyde

Stayed 5 nights in Jan 2026

10/10 Excellent

Beatriz

Stayed 4 nights in Dec 2025

6/10 Okay

Lilliana

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Unfortunately, the room was not clean, which made our stay uncomfortable.
Stayed 4 nights in Dec 2025

8/10 Good

Lourdes

Stayed 6 nights in Dec 2025

4/10 Poor

Jorge

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The balcony view was amazing. Breakfast was horrible because we didnt eat. Reason being waiter in charged refused to warm up our kids pizza which we bought there the night before. He said they didnt have a way to warm it up. Camila only person who tried to help us. Need more workers like Camila!!!
Stayed 2 nights in Dec 2025

2/10 Terrible

Refat

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was relatively clean; however, I found long hair on the bed linen upon arrival. After requesting room cleaning the following day, I was told the room had been cleaned, yet the same hair remained on the linen. Additionally, no hand towels were provided after the cleaning, even after I requested them. The hotel advertised a free shuttle service to the beach, but this service was never available. During our four-night stay, we were not able to use the shuttle even once. Staff behavior was also very disappointing. I paid USD $24 per day for breakfast. On the second day, I had an early morning reservation to visit Teotihuacan and requested either a boxed breakfast or for the restaurant to open 15 minutes early so I could eat before leaving. The staff were rude and unhelpful, and my request was refused. I then asked for a refund for that day’s breakfast, which was also denied. Overall, this was a very unpleasant experience, and the service did not meet basic expectations.
Stayed 3 nights in Dec 2025

6/10 Okay

Tetiana

Travelled with partner
Liked: Cleanliness
Overall ok experience. The hotel and amenities are pretty outdated. There is no fridge and iron in the room. Breakfast doesn’t have much to offer, I wish it had more healthy options. The good thing is that there’s a complementary access to the beach club. The staff is nice and the rooms were cleaned daily.
Stayed 7 nights in Dec 2025

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, amenities
Everything was good, the only reason I took off a star was that the bathroom could use a deep cleaning. I saw mold in a couple of places that were probably not visible, but I'm very detailed so I noticed.
Stayed 2 nights in Dec 2025

6/10 Okay

Nagarjunan

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Politeness when we forgot to checkout sooner . The end
Stayed 6 nights in Dec 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony has a nice view of the city and ocean. The access to the beach club and proximity to the mall for shopping were the main reasons for selecting the Krystal Urban Cancun.
Stayed 5 nights in Dec 2025

6/10 Okay

Ronald Oral Joseph, Brooklyn

Liked: Staff & service, amenities
Property needs maintenance. Room service inconsistent.
Stayed 4 nights in Dec 2025

6/10 Okay

Annie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old
Stayed 2 nights in Dec 2025

8/10 Good

Stacey

Stayed 2 nights in Dec 2025

8/10 Good

Umer

Liked: Cleanliness
Very nice staff ! Rooms were clean.. staff helped out whenever I needed anything. Great location , near restaurants and mall.
Stayed 2 nights in Dec 2025

6/10 Okay

Farhana

Travelled with group
Liked: Amenities, property conditions & facilities
We stayed at Krystal Urban Hotel, Cancun for three nights, and overall, the hotel has both positive and disappointing aspects. On the positive side, the hotel is clean, beautiful, and well located. The surrounding area is convenient, with shops and daily necessities nearby. The hotel zone is about a 15-minute walk to the bus stop, and you can easily reach it using the R1 or R2 bus, which is affordable and frequent. Our room was clean, comfortable, and spacious, with a pool and ocean view, which we really enjoyed. However, there were some service and policy issues that negatively impacted our stay. One major concern was the hotel’s drinking water policy. Complimentary water is not easily provided unless it comes with scheduled room service or is purchased from the hotel restaurant. We stayed for three nights, but room service was provided only once. When we asked about it, we were told we might have left the “Do Not Disturb” sign, which was not the case. Later, we were informed that room service hours were over, yet water would be sent. After calling three times and finally going to the lobby, we eventually received water. This was frustrating, as access to basic necessities should not be so difficult. Another disappointing experience involved the hotel’s beach shuttle service. During the first two days, we asked about using the shuttle and were told it was already fully reserved. On our last day, even though our check-out time was 12:00 PM, we asked at 9:00 AM if we could
Stayed 3 nights in Dec 2025

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is misleading- stating it has a beach club when it doesn’t, just pure lies. Meanwhile Expedia is also on these lies because they want their commission and won’t hold the hotel accountable for this gross misrepresentation. The hotel will provide you with a band and you will have to travel about 5 miles to another property to use the beach club. Guess what, once you get there you are a third or fourth class citizen because you don’t have access to anything and the security guards will frustrate you if you try to sit on any of the chairs. The staff are also racist. Just an awful experience- I will never return to this property nor recommend to anyone.
Stayed 3 nights in Dec 2025

6/10 Okay

MD Rashed, mississauga

Travelled with family
Disliked: Staff & service
It is a budget hotel with poor service. Should not be part of expedia VIP . The key feature of the hotel they advertised was the beach club access of their sister hotel in hotelzone with free shuttle. Well, what they give you is wothless. Here is why: 1. Free shuttle supposed to leave 8 am and 9 30 am. Dont think it exist. Requested 24 hour ago and they said no room in shuttle, take your own taxi. Asked if they can put my family of 4 in waiting list, they said they would but i did not see them enter anything in system or paper. Next day around that time, we came down to get breach towels they promised and for 4 adults, they gave us only 2 towels. Said they have no more. We then went to the restaurant for breakfast and came 2 hours later to ask for 2 more towels. Then 1 person said they have no more. Asked another person in another desk, he said i have to return the previous two towel to get new additional two towel. The worst part is they said at the sister hotel we have to present ID to get in despite the band they put on our wrist. For us adults we had drivers license but for kids, it meant we had to carry their passport. That is a really inconvenient and unsafe thing to do and give away your childs passport to a stranger in a foreign country and they hold on to it for the duration. We then took a taxi and moved on with 2 towels only to the sister hotels beach club. It was ok but packed with people and hardly any empty loungers.
Stayed 2 nights in Dec 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great balcony view!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jahsimar, Belmopan City

Travelled with family
Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2025

10/10 Excellent

Shree Charan Varma

Stayed 4 nights in Dec 2025

8/10 Good

Karlis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 5 nights in Dec 2025

10/10 Excellent

sina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good hotel, room and breakfast, ocean and pools and restaurants and food
Stayed 7 nights in Dec 2025

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Senic sunrise from 14th floor balcony! Exceeds expectations in every way. Breakfast was well worth it. We were well rested, well fed and on our way. Thank you.
Stayed 1 night in Dec 2025

10/10 Excellent

Teresa

Stayed 1 night in Dec 2025

10/10 Excellent

Tonalli, Canton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
So fresh so clean! Amazing location! BEST STAFF EVER
Stayed 1 night in Dec 2025