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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property
Beachfront property near Forum Beach

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

View from room
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Premium Room, 2 Double Beds, Ocean View | View from room
2 outdoor pools, pool umbrellas, sun loungers
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Bar
  • All-inclusive
  • Room service
  • Housekeeping

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪16 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • Gaviota Azul Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Junior Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View King

7.6 out of 10
Good
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

1 bedroom, premium bedding, free minibar, in-room safe

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite King

8.8 out of 10
Excellent
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Master Suite Ocean View King

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

1 bedroom, premium bedding, free minibar, in-room safe

Sun Club Master Suite Ocean Front King

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Double

7.8 out of 10
Good
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View Double

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean Front King

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean Front Double

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Double

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Junior Suite Ocean View Double

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

View from room

Deluxe Junior Suite King Lagoonview

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

View from room

King Room

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Double Lagoonview

View from room

Deluxe Junior Suite Double Lagoonview

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Junior Suite, King Bunk and Trundle Bed

1 bedroom, premium bedding, free minibar, in-room safe

Family Junior Suite, King Bunk and Trundle Bed

  • 36 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Junior Suite Ocean View King

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite King Beachfront

  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Beachfront

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Double Beachfront

  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Junior Suite Double Accessible

  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront Swim up

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite King Beachfront Swim up

  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite 1 King Bed

  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Master Suite King

1 bedroom, premium bedding, free minibar, in-room safe

Master Suite King

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Aerial view

Moon Palace Cancun - All Inclusive

Cancun
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, 2,804 reviews
The price is CA $460
CA $563 total
includes taxes & fees
Sep 1 - Sep 2
Moon Palace Cancun - All Inclusive

About the area

Cancun

On the beach.Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Gaviota Azul Beach. Also, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within half a mile (1 km) and Chac Mool Beach is within 2 miles (3 km).

What's nearby

  • La Isla Shopping Mall - 16 min walk - 1.4 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • Forum Beach - 3 min drive - 1.8 km
  • Cancun Convention Center - 5 min drive - 2.2 km
  • Gaviota Azul Beach - 5 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • Lobby Bar
  • ‪El Mirador - ‬8 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪El Oriental - ‬7 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Beachfront property near Forum Beach
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 10 dining venues
  • 3 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq m of conference space
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

6 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Wyndham Grand Cancun All Inclusive Resort & Villas

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 3,314 reviews
The price is CA $286
CA $351 total
includes taxes & fees
Sep 14 - Sep 15
Wyndham Grand Cancun All Inclusive Resort & Villas

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3484 out of 5661 reviews
Rating 8 - Good. 1299 out of 5661 reviews
Rating 6 - Okay. 499 out of 5661 reviews
Rating 4 - Poor. 184 out of 5661 reviews
Rating 2 - Terrible. 195 out of 5661 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everyone at the resort were amazing and exceeded our expectations.
Stayed 5 nights in Jul 2025

10/10 Excellent

LASHONDRA, SAN FRANCISCO

Stayed 4 nights in Jul 2025

10/10 Excellent

Aron Heimchand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort!
Stayed 4 nights in May 2025

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay but don’t have much choice k
Stayed 2 nights in May 2025

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining was good, lots of options, beautiful beach. Staff was lovely & helpful
Stayed 4 nights in May 2025

8/10 Good

Khushali

Travelled with partner
Liked: Amenities
Property was really good, however the food service can be better for sure. Even after ordering our food at the restaurant on the property we had to wait 45 mins for our food, when it came- the quantity was really less, like they were serving to just to taste it.
Stayed 3 nights in May 2025

8/10 Good

Jairo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property isn’t bad at all. I think it could improve if the rooms were renovated a bit.
Stayed 5 nights in May 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t too crowded which I liked. The rooms and public ateas were also clean. The only negative was the beach had so much plant at the edge, it wasn’t cleaned.
Stayed 3 nights in May 2025

6/10 Okay

Sonya H

Liked: Staff & service
Limited dining limited activities not a lot of fun stuff or shows. We stayed at this resort about 78 years ago with a different name or different owner. It’s amazing all the restaurants were open. A lot of fun stuff to do a lot of activity just not as good as used to be a lot of disappointment I would not go back
Stayed 6 nights in Apr 2025

10/10 Excellent

Nicholas

Stayed 3 nights in May 2025

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, they all seem to love what they do and they make you feel welcomed your whole stay.
Stayed 2 nights in May 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Family environment
Stayed 4 nights in Apr 2025

10/10 Excellent

Keir, Buffalo Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Wyndham Alltra in early May of this year, and we found it a fantastic resort in a number of ways. Alltra has a nice location situated between the ocean and lagoon on a beautiful stretch of the Cancun beach. The restaurants were all great, the Italian and buffet being the biggest standouts to us. The buffet was a great way to begin the day for breakfast. The two pools were very nice and, if you’re up for some fun during the day, the activities they provide were super enjoyable. (Only draw back was the size of the pools, which are a little small.) The biggest plus were the staff. Every one of the persons working at the Alltra were super helpful, kind, and gracious! I highly recommend the Wyndham Alltra as great place to stay and a good value.
Stayed 5 nights in May 2025

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees very kind
Stayed 5 nights in May 2025

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient, staffs are friendly and beach and ocean are beautiful. Lack of dining options and short of staff in dining restaurants.
Stayed 4 nights in May 2025

4/10 Poor

Sifan

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very motel likely. Dirty and unfriendly. Had no idea where the attitude come from the server in Vaggio. Served the course and talked nothing. It’s like “I’ll feed you, animals”
Stayed 2 nights in May 2025

10/10 Excellent

Mukaddas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was super clean and nice! Friendly and amazing staff!!! We would like to thank Miguel and Edwin for guiding us in and outside the resort, they were very helpful and super nice!!! Thanks to the entertainment team Frankie, Eduardo and Andrea who made our days fun and unforgettable. The waiters Jaime and Roberto were fun and welcoming!!! Everyone was welcoming and nice to be honest, front desc team, waiters, housekeepers;we really had enjoyable, fun and amazing vacation!!!! Highly recommend this resort:)
Stayed 4 nights in May 2025

10/10 Excellent

Semidey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been my 4th time there live the hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Dario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first day we checked in, we went to have lunch at "Las Ventanas" - We were greeted by a gentleman called Marcelino (around 5pm). He was very rude and unpleasant to talk to. When I asked what was offered to drink, his response was, " what do you want, we have plenty of items'. When I said, how about coconut water, he replied rudly saying, "That is extra" without any further clarification. We also dealt with him at the bar, and he was not friendly at all. First impression was not pleasant at all. On the other hand, please praise Gerardo for having such a wonderful attitue. Always smiling, greeting, and willing to make our stay as comfortable as possible. Gerardo was working at the main bar by the Lobby and the bar near the beach. With Gerardo and Ricardo by the beach bar, everything we encountered with Marcelino was forgotten. But please make sure Marcelino receives customer service training. Thank you for everything else!
Stayed 6 nights in May 2025

8/10 Good

Marie

Stayed 4 nights in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the value
Stayed 7 nights in Apr 2025

6/10 Okay

Juan Carlos

Disliked: Property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Olesia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general the resort is good. The staff is very friendly and helpful. The property is clean and neat. If you are looking for quiet places, just make sure that your room is not located near activity areas.
Stayed 8 nights in May 2025

6/10 Okay

Doug

Travelled with partner
Liked: Property conditions & facilities
The Noise Level was Unbearble. The food was o.k.
Stayed 8 nights in May 2025