"The property is great. Very bad beach. I haven't seen an upscale resort on a badly beach before. The Staffs are just excellent, extremely nice. Th
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Upscale beachfront aparthotel with 6 outdoor pools
Beachside getaway
You'll find Xoximilco and Costa Occidental de Isla Mujeres National Park within 3 miles (5 km) of this aparthotel. Also, Cancun Country Club is within 3 miles (5 km) and Ventura Park Cancun is within 6 miles (10 km).
All-inclusive
This all-inclusive aparthotel features a golf course, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs, the 2036 apartments also offer free WiFi and balconies. Other amenities include 24-hour room service, minibars, and Smart TVs with satellite channels.
from CA $463
Junior Suite Golf Course view, Flex cancellation options
Moon Palace Cancún - All Inclusive ratings based on 16 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Moon Palace Cancún - All Inclusive
Everyone (6)Couples (2)Family (5)
3 out of 5
The property is great. Very bad beach. I haven't seen an upscale resort on a badly beach before. The Staffs are just excellent, extremely nice. The foods are just not good. Not as I expected from a high end resort. Not too many varieties. Drinks are fantastic. Hard to get drinks at some areas (Sunrise Pools). Overall, I will not return to the resort. Will be at some other resort at same locations.
Posted by HOANG VAN on 11 Jun. 2022
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Comment from Hotel Management
11 Jun. 2022
by Moon Palace Cancun
Dear HOANG,
Your valuable feedback plays an important role for us since we strive to improve with each stay, as well as we are committed to the total satisfaction of our guests, we regret to learn that you encountered some inconvenient during your stay with the beach and food. e thank you for sharing your observations and please be assured that we working on corrective and improvement actions in order to provide the positive experience that our guest expect from us. We remain at your service and please do not hesitate to contact us if there is anything that we may assist you.
5 out of 5
The staff went out of their way to make you happy.
Posted by Long Ngoc Van on 13 Apr. 2022
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Comment from Hotel Management
13 Apr. 2022
by Moon Palace Cancún
Dear Long Ngoc Van, Thank you for choosing Moon Palace Cancun. Nothing is more important to us than your satisfaction as a guest and we look forward to welcoming you back soon. Best wishes,
1 out of 5
Posted by Gordon Miles on 9 Mar. 2022
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5 out of 5
Hotel and stuff is excellent
Posted by Sam Sinisa on 10 Oct. 2021
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Comment from Hotel Management
12 Oct. 2021
by MOON PALACE CANCUN
Dear Sam,
Thank you for staying at Moon Palace Cancun.
We appreciate very much the kind review you shared about us, please know that it has been a pleasure to have you as our guest, and we are truly glad to know you had a perfect stay.
Kind regards.
4 out of 5
Posted by Samir on 28 Sep. 2021
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2 out of 5
The beach is closed due to enormous amount of seaweed reaching the shore and producing terrible smell. In addition, there nothing really to do in resort. No entertainment during the day near pool or any other areas. Additional cost for using sauna and steam room even for all-inclusive customers, unless purchase any spa package. Average food quality, impossible to make a reservation for diner with resort app. and it takes very long time to make it over the phone. To get the free shuttle you'd have to waste time on the phone again, arranging the shuttle, then get transferred and put on hold indefinitely. Staff looks friendly. You would think that they are willing to help, but in reality, do nothing. Pool tables located in the bar and bar is open at 5:30PM. Go figure how to entertain yourself during rainy morning. Pool staff will treat you right only if you tip them. No tips, no attention. Constant sales pitch during whole stay. It looks like the resort staff is disparate to sell you vacation packages in one way or another. You would have to pay for simple medical attention, like get water out of the ear and nurse is not there on Sunday. Free COVID testing is also not available on Sunday. I mentioned all inconveniences above in person to the customer service and they all just acted like it is what it is. I'm very disappointed and will never go back to Sunrise.
Posted by Dmitri on 9 Sep. 2021
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Comment from Hotel Management
11 Sep. 2021
by MOON PALACE CANCUN
Dear Mr Dmitri,
Thank you very much for sharing your feedback with us.
We strive to provide an quality service that goes beyond the expected, this is why we regret to be reading that your recent visit to Moon Palace was not up to this standard. Rest assured we already shared this comments to the involved areas and provided a proper follow-up in order to take immediately corrective actions to provide you with enhanced experiences in the future. We remain at your service.
1 out of 5
Posted by Robert Joseph on 17 Aug. 2021
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5 out of 5
Wonderful property…very clean, staff was great. Food was terrific! Everyone was friendly and helpful.
Posted by a verified traveller on 31 Jul. 2021
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Comment from Hotel Management
31 Jul. 2021
by MOON PALACE CANCUN
Dear guest,
We appreciate taking the time in sharing with us your feedback as it is extremely important to us.
We remain at your service. It will be a pleasure to welcome you back to Moon Palace in the very near future.
Kind regards,
1 out of 5
SCAM Alert! FRAUD! Do not visit this place! The staff is trained to get you into a "presentation" for their travel club, Palace Elite, they call it. The presentation is really a high pressure sales pitch filled with lies, like vacation prices you're not likely to find when you try, or "cancel anytime" policies. When you try to cancel, they tell you you can't. I tried to cancel within the 5 days rescission period allowed by Mexican law, and they still would not honor it. They're trying to stick me with a $US16k bill for this useless membership, or they're going to ruin my credit.
Don't waste your time going here for the beach. It is really bad in this area. This resort is not in the Cancun Hotel zone. These folks do have a resort in the hotel zone, so if you do go to any of these Moon Palace properties avoid their presentations like the plague.
If you do go to the presentation, you are now in the scam and are prey. This is how it goes. You get to the office to meet your individual presenter, and they have this fake contest, promising a prize if one of your credit cards has the numbers they have printed. This is designed to let them know that you have a way to pay for getting suckered into the membership. Next phase is a meal with your rep & a tour of the Grand. Finally a stop at the sales desk to finish the pitch, where the world is promised, none of it worth it once you read the fine print. DON'T GO to any of these properties, and if you do, AVOID the "presentation". SCAM!
Posted by a verified traveller on 11 Mar. 2021
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Comment from Hotel Management
17 Mar. 2021
by Moon Palace Cancun
Dear Guest,
We sincerely regret to know that your experience was not as positive as expected and please be sure that our guests’ comments are of extreme importance to us. We would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look at the follow-up provided to you. Please be sure that your satisfaction is our main goal and we will be honored to improve your stay with us.
We apologize for the perception that you feel toward the resort, please be sure that your satisfaction is our main goal and that your comments are very important to us.
We remain at your service.
Cordially,
5 out of 5
Posted by a verified traveller on 5 Nov. 2020
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Comment from Hotel Management
6 Nov. 2020
by Moon Palace Cancun
Dear Guest, Thank you for choosing Moon Palace Cancún. It has been a pleasure to have you with us, we hope to welcome you back soon! Cordially,
All land activities, and recreational facilities and equipment included
Kayaking included
24-hour room service
Fitness facilities included
Volleyball included
Soccer (football) included
Miniature golf included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Bartending classes/lessons included
Onsite live performances included
Theme parties included
Childcare not included
Scuba diving excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Windsurfing equipment not included
Tennis not included
Property Features
Moon Palace Cancún - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 6 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as 2 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 swim-up bars, a bar/lounge, and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2020. Smoking is allowed in designated areas at this 4.5-star Cancun aparthotel.
2036 guestrooms or units
3 levels
16 buildings
5 bars by the pool
4 swim-up bars
2 coffee shops
Buffet breakfast (free)
Nightclub
Karaoke
Manager's reception (free)
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Convenience store
Terrace
Garden
Outdoor picnic space
Gift shop
Beauty salon
Computer for guest use
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Lockers available
Bar or lounge
Bar on the beach
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 6
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Grocery/convenience store
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Miniature golf on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. 47-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private indoor hot tub
Private balcony
Minibar
In-room dining (24 hours)
Smart television
Satellite channels
Movies for purchase
Coffee maker
Shower
Housekeeping (daily)
Nightly turndown service
Long distance calls (free)
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Wardrobe or closet
Toothbrush and toothpaste available
Food & Drink
Guests are served free buffet breakfast daily from 6:30 AM to 11:30 AM. The aparthotel hosts a free manager's reception daily.
Momo - This theme restaurant specializes in Asian cuisine. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine. Reservations are required. Open daily.
Gondola - This theme restaurant specializes in Italian cuisine. Open daily.
Bugambilias - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Sky Bar - Onsite cocktail bar. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 36
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Children stay free 3
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Hotel Names
Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún All Inclusive
Moon Palace Cancún - All Inclusive Cancun
Moon Palace Cancún - All Inclusive Aparthotel
Moon Palace Cancún - All Inclusive Aparthotel Cancun
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
