For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
4.5-star beachfront property near Ventura Park Cancun
Beachside getaway
A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 3 miles (5 km) of Xoximilco. Ventura Park Cancun is within 9 miles (15 km) and Delfines Beach is within 12 miles (20 km).
All-inclusive
This smoke-free property features a golf course, a full-service spa, and a nightclub. Relax with beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 2058 guestrooms also offer free WiFi and balconies. Other amenities include 24-hour room service, minibars, and Smart TVs with satellite channels.
Moon Palace Cancún - All Inclusive ratings based on 269 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Moon Palace Cancún - All Inclusive
Everyone (28)Couples (1)Family (4)
1 out of 5
Disappointing experience
My first 2 full days were spent moving rooms, fighting upcharges, and getting new keys (bracelets). The cockroaches, the jumping spiders, and the grime was just awful.
I've been to cancun at least 10 times, ..this was the first time at moon palace, since friends recommended it.. ...but even they said this place has changed, sadly.
The food was okay (not even good) ...and the restaurants had a 2-3 hour wait. The ones you need a reservation for (very few take them) were booked for days and the ONLY way to get one was to call literally at midnight, and hope your first.
The decor is old, except the grand... but even there the themed restaurants were disappointing.
The spa, on the other hand, is fabulous!
If you like the beach and ocean, this is NOT the place to go.. ...but if you only really like pools.. ..this is great for that.
The show's were not good, except the interactive quizzo night, that was likely the best part of my 10 day stay.
Explore other places! I wish I could get my money back!
Posted by kelly, from Pennsylvania on 30 Aug. 2018
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Comment from Hotel Management
7 Sep. 2018
by Moon Palace Cancun
Dear Kelly,
First and foremost, thank you so much for choosing Moon Palace Cancun. We sincerely regret to know that as of now, we have not managed to meet your expectations. Our guest's satisfaction is the most important to us and we would be grateful if you gave us the opportunity to host you again in the future and change your perception of our service. If you are still on the property, please be so kind as to approach our Public Relations desk who will be more than glad to assist you.
We remain at your service and hope to have the opportunity to serve you as you deserve.
Cordially,
Moon Palace Cancun
5 out of 5
the cleansiness and the staff were very polite and helpful
Posted by Laurie, from Oak Lawn, IL on 26 Feb. 2020
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Comment from Hotel Management
26 Feb. 2020
by Moon Palace Cancun
Dear Laurie, Thank you for your recent 5-star review on Expedia. We hope that in the future you will give us another opportunity to host you and provide you with a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
5 out of 5
Facilities were wonderful. Food was great for an all-inclusive...options for everyone. Staff were friendly and helpful. The only negative is the full-court-press sales pitch for their vacation club membership. Don’t attend the “90-minute” sales pitch unless you want to lose half a day of your vacation.
Posted by Matt, from Grand Rapids, MI on 15 Jan. 2020
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Comment from Hotel Management
16 Jan. 2020
by Moon Palace Cancun
Dear Matt, Thank you for your kind comments regarding the aspects you have enjoyed the most and the quality of the Resort. We appreciate your trust in us and for taking the time to share with us your kind comments regarding your recent visit to Moon Palace Cancun, please be sure that our guests’ comments are of extreme importance to us. We hope to have you back soon. Sincerely,
5 out of 5
Great place to stay. Only complaint was that the gym was very small.
Posted by a verified traveller on 2 Jan. 2020
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Comment from Hotel Management
16 Jan. 2020
by Moon Palace Cancun
Dear Guest, Thank you for your recent 5-star review. We hope that in the future you will give us another opportunity to host you and provide you with a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
5 out of 5
The various activities Moon Palace has like bikes, mini-golf, number of pools and restaurant was great.
Posted by AZ, from Delaware on 18 Sep. 2019
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Comment from Hotel Management
18 Sep. 2019
by Moon Palace Cancun
Dear AZ, Thank you so much for your preference and positive feedback. We strive to be the very best for you and it is a great honor to exceed your expectations! We look forward to welcoming you once again. Sincerely,
5 out of 5
The friendly staff and attention to service. The cleanliness of the rooms and facility grounds. The variety of food and quality at all restaurants.
Posted by a verified traveller on 25 Jun. 2019
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Comment from Hotel Management
26 Jun. 2019
by Moon Palace Cancun
Dear guest, Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace, your straight forward observations are greatly appreciated, as feedback is of extreme importance to Palace Resorts. Cordially,
3 out of 5
The bed in my room was so uncomfortable. It felt old and stiff on some part and loose in others. The pillows were horrible and so were the sheets. I did love everything else about the resort! Every single other part was amazing! The staff are all so genuinely caring and ready to serve. The Moon palace sunset was super clean. The food options are amazing. You must RSVP to Momos restaurant which sort of a Benihana type of restaurant and its on the sunrise part of the moon palace and its part of the all inclusive.
Posted by a verified traveller on 25 May 2019
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Comment from Hotel Management
27 May 2019
by Moon Palce Cancun
Dear guest, We sincerely regret to know that your experience was not as positive as expected and please be sure that our guests’ comments are of extreme importance to us. We hope that in the future you will give us another opportunity to host you and revert the previous experience providing you a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
2 out of 5
Posted by a verified traveller on 9 Mar. 2019
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Comment from Hotel Management
3 Apr. 2019
by Moon Palace cancun
Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace.
We wish we knew why we could not meet your expectations since there is no text in your review.
We hope this situation will not deter your impression of Palace Resorts and your future visits.
4 out of 5
Service and Moon Palace are amazing! The only reason why I have it a 4 is because we were highly disappointed with the beach! It is out of the control of Moon Palace, but because of environmental circumstances the beach was smelly and in usable due to the horrible seaweed problem.
Posted by a verified traveller on 19 Aug. 2018
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Comment from Hotel Management
20 Aug. 2018
by Moon Palace Cancun
Dear guest,
Thank you very much for taking the time to share your experience of your recent vacation at Moon Palace Cancun. We are so happy that you had an incredible vacation however, we must apologize for the seaweed on the beach. Rest assured, we clean our beach on a daily basis. Nevertheless, the amount of seaweed on the beach is due to a natural phenomenon that is currently affecting the coasts of Cancun and other islands of the Caribbean. This phenomenon is unpredictable as it might vary according to the direction of the winds.
We hope that in the future we can have another opportuntiy to host you anc provide you with the perfect vacation you and your family deserve.
Best regards,
1 out of 5
You cannot use the beach(seaweed)
We stayed there for 4 days. We couldn't use the beach at all due to extreme seaweed. Also, the smell of the seaweed was miserable, and we could smell it all around the hotel even in our room. So we went there to enjoy the beach, which, we couldn't even use the beach once and we had to cover our noses due to strong bad smell. I don't recommend anyone to go there if you plan to use the beach.
Posted by RM on 6 Aug. 2018
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Comment from Hotel Management
7 Aug. 2018
by Moon Palace Cancun
Dear RM,
Thank you so much for sharing your comments with us. We sincerely regret to know the natural conditions of our beach did not allow you to enjoy all of the many other facilities we offer to our guests such as our incredible spa, golf course, gourmet restaurants and the many bars we have all around our property.
Although we do our best to keep the beach in its best possible condition, we fear this is an act of nature. We are already working on new measures to solve this inconvenience in a way that will not affect the environment either.
We hope to have the opportunity to welcome you back again in a near future and redeem ourselves by changing your perception and demonstrating to you the real Moon Palace experience.
We remain at your service.
Best regards,
Moon Palace Cancun
Activities/services from independent operators not included
Miniature golf included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Windsurfing equipment not included
Yoga classes/lessons included
Sailboats not included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Bartending classes/lessons included
Gratuities included
Additional gratuities accepted
All food and beverages included
Surcharge for premium food items
Minibar (all beverages included)
Tennis lessons included
In-room liquor dispensers
Meals and drinks at companion properties included
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Theme parties included
Snorkeling included
Property Features
Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 10 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 14 restaurants and 3 coffee shops/cafés, as well as a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 5 poolside bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2015. This 4.5-star Cancun property is smoke free.
Parking: Free valet parking, self parking, and extended parking
Room Amenities
Moon Palace Cancún - All Inclusive offers 2058 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 42-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony
Jetted tub
Minibar
In-room dining (24 hours)
Smart television
Satellite channels
Movies for purchase
Coffee maker
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
Long distance calls (free)
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Bidet
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Food & Drink
Tratoria - Onsite restaurant. Reservations are required.
24-hour room service is available.
Spa Services
Number of treatment rooms 39
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Pet Policy
Pets and service animals are not allowed at Moon Palace Cancún - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available through room service.
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
No pets or service animals allowed
Individually-wrapped food options are available through room service
Number of children who can stay free - 2
No gap period between guest stays
Hotel Names
Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún - All Inclusive Cancun
Moon Palace Cancún - All Inclusive All-inclusive property
Moon Palace Cancún - All Inclusive All-inclusive property Cancun
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.
Promotions
Eat & Play All Palace Resorts Promotion Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive; Isla Mujeres Palace All Inclusive Resort; Playacar Palace All Inclusive; Sun Palace Couples Only All Inclusive; and Cozumel Palace All Inclusive. Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Unlimited Phone Calls Promotion All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary. Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
