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4.2 out of 5

"Service and Moon Palace are amazing! The only reason why I have it a 4 is because we were highly disappointed with the beach! It is out of the control ... " More

By a verified traveller on Sun 19 Aug 2018

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Hotel Description

4.5-star beachfront property near Ventura Park Cancun

Beachfront retreat

You'll be within 9 miles (15 km) of Ventura Park Cancun and 12 miles (20 km) of Delfines Beach with a stay here. Xoximilco is within 3 miles (5 km) and Cancun Country Club is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a golf course, a full-service spa, and a nightclub. Relax with beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 2058 guestrooms also offer free WiFi and free minibar items. Smart TVs come with satellite channels, and other amenities include balconies or patios and iPod docks.

Deluxe Room, Jetted Tub, Resort View - Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$504* Per night/room 1 Dec. - 2 Dec.

Governador Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Golf Course view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Room, 2 Bedrooms - Kids eat and stay free

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, Jetted Tub, Ocean View - Kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Moon Palace Cancún - All Inclusive ratings based on 266 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Moon Palace Cancún - All Inclusive

Everyone (27) Family (4)
1 out of 5

Disappointing experience

My first 2 full days were spent moving rooms, fighting upcharges, and getting new keys (bracelets). The cockroaches, the jumping spiders, and the grime was just awful. I've been to cancun at least 10 times, ..this was the first time at moon palace, since friends recommended it.. ...but even they said this place has changed, sadly. The food was okay (not even good) ...and the restaurants had a 2-3 hour wait. The ones you need a reservation for (very few take them) were booked for days and the ONLY way to get one was to call literally at midnight, and hope your first. The decor is old, except the grand... but even there the themed restaurants were disappointing. The spa, on the other hand, is fabulous! If you like the beach and ocean, this is NOT the place to go.. ...but if you only really like pools.. ..this is great for that. The show's were not good, except the interactive quizzo night, that was likely the best part of my 10 day stay. Explore other places! I wish I could get my money back!

Posted by , from Pennsylvania on 30 Aug. 2018

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Comment from Hotel Management

7 Sep. 2018 by Moon Palace Cancun

Dear Kelly, First and foremost, thank you so much for choosing Moon Palace Cancun. We sincerely regret to know that as of now, we have not managed to meet your expectations. Our guest's satisfaction is the most important to us and we would be grateful if you gave us the opportunity to host you again in the future and change your perception of our service. If you are still on the property, please be so kind as to approach our Public Relations desk who will be more than glad to assist you. We remain at your service and hope to have the opportunity to serve you as you deserve. Cordially, Moon Palace Cancun

5 out of 5
The various activities Moon Palace has like bikes, mini-golf, number of pools and restaurant was great.

Posted by , from Delaware on 18 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by Moon Palace Cancun

Dear AZ, Thank you so much for your preference and positive feedback. We strive to be the very best for you and it is a great honor to exceed your expectations! We look forward to welcoming you once again. Sincerely,

5 out of 5
The friendly staff and attention to service. The cleanliness of the rooms and facility grounds. The variety of food and quality at all restaurants.

Posted by on 25 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by Moon Palace Cancun

Dear guest, Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace, your straight forward observations are greatly appreciated, as feedback is of extreme importance to Palace Resorts. Cordially,

3 out of 5
The bed in my room was so uncomfortable. It felt old and stiff on some part and loose in others. The pillows were horrible and so were the sheets. I did love everything else about the resort! Every single other part was amazing! The staff are all so genuinely caring and ready to serve. The Moon palace sunset was super clean. The food options are amazing. You must RSVP to Momos restaurant which sort of a Benihana type of restaurant and its on the sunrise part of the moon palace and its part of the all inclusive.

Posted by on 25 May 2019

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Comment from Hotel Management

27 May 2019 by Moon Palce Cancun

Dear guest, We sincerely regret to know that your experience was not as positive as expected and please be sure that our guests’ comments are of extreme importance to us. We hope that in the future you will give us another opportunity to host you and revert the previous experience providing you a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,

2 out of 5

Posted by on 9 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Moon Palace cancun

Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace. We wish we knew why we could not meet your expectations since there is no text in your review. We hope this situation will not deter your impression of Palace Resorts and your future visits.

4 out of 5
Service and Moon Palace are amazing! The only reason why I have it a 4 is because we were highly disappointed with the beach! It is out of the control of Moon Palace, but because of environmental circumstances the beach was smelly and in usable due to the horrible seaweed problem.

Posted by on 19 Aug. 2018

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Comment from Hotel Management

20 Aug. 2018 by Moon Palace Cancun

Dear guest, Thank you very much for taking the time to share your experience of your recent vacation at Moon Palace Cancun. We are so happy that you had an incredible vacation however, we must apologize for the seaweed on the beach. Rest assured, we clean our beach on a daily basis. Nevertheless, the amount of seaweed on the beach is due to a natural phenomenon that is currently affecting the coasts of Cancun and other islands of the Caribbean. This phenomenon is unpredictable as it might vary according to the direction of the winds. We hope that in the future we can have another opportuntiy to host you anc provide you with the perfect vacation you and your family deserve. Best regards,

1 out of 5

You cannot use the beach(seaweed)

We stayed there for 4 days. We couldn't use the beach at all due to extreme seaweed. Also, the smell of the seaweed was miserable, and we could smell it all around the hotel even in our room. So we went there to enjoy the beach, which, we couldn't even use the beach once and we had to cover our noses due to strong bad smell. I don't recommend anyone to go there if you plan to use the beach.

Posted by on 6 Aug. 2018

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Comment from Hotel Management

7 Aug. 2018 by Moon Palace Cancun

Dear RM, Thank you so much for sharing your comments with us. We sincerely regret to know the natural conditions of our beach did not allow you to enjoy all of the many other facilities we offer to our guests such as our incredible spa, golf course, gourmet restaurants and the many bars we have all around our property. Although we do our best to keep the beach in its best possible condition, we fear this is an act of nature. We are already working on new measures to solve this inconvenience in a way that will not affect the environment either. We hope to have the opportunity to welcome you back again in a near future and redeem ourselves by changing your perception and demonstrating to you the real Moon Palace experience. We remain at your service. Best regards, Moon Palace Cancun

1 out of 5
Tons of seaweed that makes imposible even walk close by the beach, forget about swimming in the ocean, it smells like death fish.The hotel try to mask that smell with "aromatherapy"which make it even worse. My all family got food poison with a every suboptimal food.

Posted by on 18 Jun. 2018

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Comment from Hotel Management

19 Jun. 2018 by Moon Palace Cancun

Dear guest, Thank you very much for contacting us and for sharing your experience. please be informed that we are glad that you choose our resort as destination for your holiday, however we regret that it was affected by the current situation on the beach. Unfortunately, due to a a natural process of the ocean it has been affecting the caribbean sea. Nevertheless, we hope that in the future we will another opportunity to host you and in advance we share that we will not rest the efforts and we would try to preserve our beach on the most optimal conditions for you and our guests. Kind regards,

4 out of 5

Nice hotel close to the beach and family friendly

Pros: options for food and activities
Cons: The beach at this resort is not really swimmable due to the seaweeds. Improve the frequency of the shuttle service.
Good resort overall. The food was great and the service was very good. There were ample activities for our whole family (golf, spa, games, etc.). However, the beach next to the resort was below of what I expected of typical Caribbean beach due to way too much seaweeds near the shore and in the water, hence we didn't get to enjoy the beach much. Also, due to the size of the resort, we had to rely on the on-site shuttle service to go from place to place on the resort or dining and for other activities which were not too bad but just something to keep in mind as sometimes you may have to wait for over 20 minutes for the right shuttle to show up (not all shuttle goes to the places you need to go). Also, the items at the on-site golf shop are way over-priced (for example, a sleeve (3-balls) of Nike Mojo golf ball cost $30 USD, which sells for $19 USD in the US for 24-pack!!!) which equates $10 USD for each golf ball, Ouch. The golf gloves also cost $30-$40 USD. So if you decide to play golf, pack those golf balls and gloves. Overall, we had a great time.

Posted by , from California on 26 Feb. 2018

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Comment from Hotel Management

27 Feb. 2018 by Moon Palace Cancun

Dear Richard, First and foremost I would like to thank you for your preference and for making is part of your vacations. I would like to thank you for bringing to our attention regarding our beach. We are located in front of a reef, therefore our beach has different characteristics, nevertheless, we have a committed team that is constantly working on maintaining our beach in pristine conditions. In reference to your comments regards the shop prices, let me bring to your attention that they are an external company. Palace Resorts cannot interfere on their prices and/or policies. However as an important guest that you are, we have addressed your remarks to their Main Office for their awareness. We thank you for the extraordinary comments and we look forward to your next visit. Cordially, José Luis González E Concierge Manager Palace Resorts

5 out of 5

Great Place... but a bit tight for a family of 4

Pros: I was surprised at the food quality as my expectations were low for an all-inclusive... but Moon did an excellent job at providing a variety of food
Cons: Suggestion - Need more golf carts to get you around. Should work more like calling an UBER or where you can schedule a pickup.
Location: Did the Dolphin Adventure with Snorkeling in a cave, ziplining, rappelling and swimming with Dolphins. I did it in Hawaii... but much better here!
It was my first time at an all-inclusive and I really enjoyed my stay. I have 1 complaint and 1 suggestion Complaint - Room is tight for a family of 4 with a HUMONGOUS tub in the room that we nor any of the 200 or so guests we had stay there used. (This trip was for a wedding) Get rid of the tub in all of the rooms... It's a fad from the 90's and no-one uses it anymore Suggestion - Need more golf carts to get you around. Should work more like calling an UBER or where you can schedule a pickup.

Posted by , from Fremont, CA on 28 Nov. 2017

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Comment from Hotel Management

1 Dec. 2017 by Moon Palace Cancun

Dear Raj , We appreciate that you have shared your comments with us. Please note that it is a pleasure for us to assist you with excellence and attentiveness every time you provide us the honor of welcoming you to our beautiful property. Your comments are welcome and please be sure that we appreciate your sincere feedback. Please be sure we will work on improvements and amelioration of services. We are looking forward to your next visit to Moon Palace Cancun. Warm Regards, Carlos Cañedo Moon Palace Cancun

About the Moon Palace Cancún - All Inclusive

Location Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500

All-inclusive Details

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Tennis lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 10 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 14 restaurants and 3 coffee shops/cafés, as well as a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 5 poolside bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2015. This 4.5-star Cancun property is smoke free.

  • 2058 guestrooms or units
  • 3 levels
  • 16 buildings
  • 14 dining venues
  • 5 bars by the pool
  • 9 bars or lounges
  • 3 coffee shops
  • Nightclub
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 10
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (12.3 km / 7.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Moon Palace Cancún - All Inclusive offers 2058 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies or patios. 42-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Tratoria - Onsite restaurant. Reservations are required.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 39
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Number of children who can stay free - 2

Hotel Names

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun
  • Moon Cancun Inclusive Cancun
  • Moon Palace Cancún - All Inclusive Cancun
  • Moon Palace Cancún - All Inclusive All-inclusive property
  • Moon Palace Cancún - All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Promotions

Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive; Isla Mujeres Palace All Inclusive Resort; Playacar Palace All Inclusive; Sun Palace Couples Only All Inclusive; and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

url importing https://www.travelocity.ca/Cancun-Hotels-Moon-Palace-Cancún---All-Inclusive.h428588-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.