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"The property is great. Very bad beach. I haven't seen an upscale resort on a badly beach before. The Staffs are just excellent, extremely nice. Th ... " More

By a verified traveller on Sat 11 Jun 2022

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Hotel Description

Upscale beachfront aparthotel with 6 outdoor pools

Beachside getaway

You'll find Xoximilco and Costa Occidental de Isla Mujeres National Park within 3 miles (5 km) of this aparthotel. Also, Cancun Country Club is within 3 miles (5 km) and Ventura Park Cancun is within 6 miles (10 km).

All-inclusive

This all-inclusive aparthotel features a golf course, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs, the 2036 apartments also offer free WiFi and balconies. Other amenities include 24-hour room service, minibars, and Smart TVs with satellite channels.

Junior Suite Golf Course view, Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $463* Per night/room 2 Oct. - 3 Oct.

Two Bedroom Suite Golf Course View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Governador Suite, Flex Cancellation options

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

Bed Count room.options.bedSize. Maximum Occupancy 6 Max

Deluxe Room, Ocean View, Kids & Teens Free + Flex cancellation options

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Deluxe Room, Garden View, Kids & Teens Free + Flex cancellation options

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Moon Palace Cancún - All Inclusive ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Moon Palace Cancún - All Inclusive

Everyone (6) Couples (2) Family (5)
3 out of 5
The property is great. Very bad beach. I haven't seen an upscale resort on a badly beach before. The Staffs are just excellent, extremely nice. The foods are just not good. Not as I expected from a high end resort. Not too many varieties. Drinks are fantastic. Hard to get drinks at some areas (Sunrise Pools). Overall, I will not return to the resort. Will be at some other resort at same locations.

Posted by on 11 Jun. 2022

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Comment from Hotel Management

11 Jun. 2022 by Moon Palace Cancun

Dear HOANG, Your valuable feedback plays an important role for us since we strive to improve with each stay, as well as we are committed to the total satisfaction of our guests, we regret to learn that you encountered some inconvenient during your stay with the beach and food. e thank you for sharing your observations and please be assured that we working on corrective and improvement actions in order to provide the positive experience that our guest expect from us. We remain at your service and please do not hesitate to contact us if there is anything that we may assist you.

5 out of 5
The staff went out of their way to make you happy.

Posted by on 13 Apr. 2022

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Comment from Hotel Management

13 Apr. 2022 by Moon Palace Cancún

Dear Long Ngoc Van, Thank you for choosing Moon Palace Cancun. Nothing is more important to us than your satisfaction as a guest and we look forward to welcoming you back soon. Best wishes,

1 out of 5

Posted by on 9 Mar. 2022

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5 out of 5
Hotel and stuff is excellent

Posted by on 10 Oct. 2021

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Comment from Hotel Management

12 Oct. 2021 by MOON PALACE CANCUN

Dear Sam, Thank you for staying at Moon Palace Cancun. We appreciate very much the kind review you shared about us, please know that it has been a pleasure to have you as our guest, and we are truly glad to know you had a perfect stay. Kind regards.

4 out of 5

Posted by on 28 Sep. 2021

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2 out of 5
The beach is closed due to enormous amount of seaweed reaching the shore and producing terrible smell. In addition, there nothing really to do in resort. No entertainment during the day near pool or any other areas. Additional cost for using sauna and steam room even for all-inclusive customers, unless purchase any spa package. Average food quality, impossible to make a reservation for diner with resort app. and it takes very long time to make it over the phone. To get the free shuttle you'd have to waste time on the phone again, arranging the shuttle, then get transferred and put on hold indefinitely. Staff looks friendly. You would think that they are willing to help, but in reality, do nothing. Pool tables located in the bar and bar is open at 5:30PM. Go figure how to entertain yourself during rainy morning. Pool staff will treat you right only if you tip them. No tips, no attention. Constant sales pitch during whole stay. It looks like the resort staff is disparate to sell you vacation packages in one way or another. You would have to pay for simple medical attention, like get water out of the ear and nurse is not there on Sunday. Free COVID testing is also not available on Sunday. I mentioned all inconveniences above in person to the customer service and they all just acted like it is what it is. I'm very disappointed and will never go back to Sunrise.

Posted by on 9 Sep. 2021

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Comment from Hotel Management

11 Sep. 2021 by MOON PALACE CANCUN

Dear Mr Dmitri, Thank you very much for sharing your feedback with us. We strive to provide an quality service that goes beyond the expected, this is why we regret to be reading that your recent visit to Moon Palace was not up to this standard. Rest assured we already shared this comments to the involved areas and provided a proper follow-up in order to take immediately corrective actions to provide you with enhanced experiences in the future. We remain at your service.

1 out of 5

Posted by on 17 Aug. 2021

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5 out of 5
Wonderful property…very clean, staff was great. Food was terrific! Everyone was friendly and helpful.

Posted by on 31 Jul. 2021

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Comment from Hotel Management

31 Jul. 2021 by MOON PALACE CANCUN

Dear guest, We appreciate taking the time in sharing with us your feedback as it is extremely important to us. We remain at your service. It will be a pleasure to welcome you back to Moon Palace in the very near future. Kind regards,

1 out of 5
SCAM Alert! FRAUD! Do not visit this place! The staff is trained to get you into a "presentation" for their travel club, Palace Elite, they call it. The presentation is really a high pressure sales pitch filled with lies, like vacation prices you're not likely to find when you try, or "cancel anytime" policies. When you try to cancel, they tell you you can't. I tried to cancel within the 5 days rescission period allowed by Mexican law, and they still would not honor it. They're trying to stick me with a $US16k bill for this useless membership, or they're going to ruin my credit. Don't waste your time going here for the beach. It is really bad in this area. This resort is not in the Cancun Hotel zone. These folks do have a resort in the hotel zone, so if you do go to any of these Moon Palace properties avoid their presentations like the plague. If you do go to the presentation, you are now in the scam and are prey. This is how it goes. You get to the office to meet your individual presenter, and they have this fake contest, promising a prize if one of your credit cards has the numbers they have printed. This is designed to let them know that you have a way to pay for getting suckered into the membership. Next phase is a meal with your rep & a tour of the Grand. Finally a stop at the sales desk to finish the pitch, where the world is promised, none of it worth it once you read the fine print. DON'T GO to any of these properties, and if you do, AVOID the "presentation". SCAM!

Posted by on 11 Mar. 2021

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Comment from Hotel Management

17 Mar. 2021 by Moon Palace Cancun

Dear Guest, We sincerely regret to know that your experience was not as positive as expected and please be sure that our guests’ comments are of extreme importance to us. We would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look at the follow-up provided to you. Please be sure that your satisfaction is our main goal and we will be honored to improve your stay with us. We apologize for the perception that you feel toward the resort, please be sure that your satisfaction is our main goal and that your comments are very important to us. We remain at your service. Cordially,

5 out of 5

Posted by on 5 Nov. 2020

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Comment from Hotel Management

6 Nov. 2020 by Moon Palace Cancun

Dear Guest, Thank you for choosing Moon Palace Cancún. It has been a pleasure to have you with us, we hope to welcome you back soon! Cordially,

About the Moon Palace Cancún - All Inclusive

Location Carretera Cancun-Chetumal Km. 340, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Miniature golf included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Bartending classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Tennis not included

Property Features

Moon Palace Cancún - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 6 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as 2 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 swim-up bars, a bar/lounge, and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2020. Smoking is allowed in designated areas at this 4.5-star Cancun aparthotel.

  • 2036 guestrooms or units
  • 3 levels
  • 16 buildings
  • 5 bars by the pool
  • 4 swim-up bars
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Bar on the beach
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 6
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. 47-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:30 AM. The aparthotel hosts a free manager's reception daily.

Momo - This theme restaurant specializes in Asian cuisine. Reservations are required.

Agra - This theme restaurant specializes in Indian cuisine. Reservations are required. Open daily.

Gondola - This theme restaurant specializes in Italian cuisine. Open daily.

Bugambilias - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.

Sky Bar - Onsite cocktail bar. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 36
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 3
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Hotel Names

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun
  • Moon Cancun Inclusive Cancun
  • Moon Palace Cancún All Inclusive
  • Moon Palace Cancún - All Inclusive Cancun
  • Moon Palace Cancún - All Inclusive Aparthotel
  • Moon Palace Cancún - All Inclusive Aparthotel Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.