For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
4.5-star beachfront property near Ventura Park Cancun
Beachside getaway
A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 3 miles (5 km) of Xoximilco. Ventura Park Cancun is within 9 miles (15 km) and Delfines Beach is within 12 miles (20 km).
All-inclusive
This all-inclusive property features a golf course, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs, the 2036 guestrooms also offer free WiFi and balconies. Other amenities include 24-hour room service, minibars, and Smart TVs with satellite channels.
from C$475
Junior Suite Golf Course view, Flex cancellation options
Moon Palace Cancún - All Inclusive ratings based on 14 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Moon Palace Cancún - All Inclusive
Everyone (8)Couples (1)Family (4)
1 out of 5
Disappointing experience
My first 2 full days were spent moving rooms, fighting upcharges, and getting new keys (bracelets). The cockroaches, the jumping spiders, and the grime was just awful.
I've been to cancun at least 10 times, ..this was the first time at moon palace, since friends recommended it.. ...but even they said this place has changed, sadly.
The food was okay (not even good) ...and the restaurants had a 2-3 hour wait. The ones you need a reservation for (very few take them) were booked for days and the ONLY way to get one was to call literally at midnight, and hope your first.
The decor is old, except the grand... but even there the themed restaurants were disappointing.
The spa, on the other hand, is fabulous!
If you like the beach and ocean, this is NOT the place to go.. ...but if you only really like pools.. ..this is great for that.
The show's were not good, except the interactive quizzo night, that was likely the best part of my 10 day stay.
Explore other places! I wish I could get my money back!
Posted by kelly, from Pennsylvania on 30 Aug. 2018
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Comment from Hotel Management
7 Sep. 2018
by Moon Palace Cancun
Dear Kelly,
First and foremost, thank you so much for choosing Moon Palace Cancun. We sincerely regret to know that as of now, we have not managed to meet your expectations. Our guest's satisfaction is the most important to us and we would be grateful if you gave us the opportunity to host you again in the future and change your perception of our service. If you are still on the property, please be so kind as to approach our Public Relations desk who will be more than glad to assist you.
We remain at your service and hope to have the opportunity to serve you as you deserve.
Cordially,
Moon Palace Cancun
5 out of 5
Posted by a verified traveller on 5 Nov. 2020
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Comment from Hotel Management
6 Nov. 2020
by Moon Palace Cancun
Dear Guest, Thank you for choosing Moon Palace Cancún. It has been a pleasure to have you with us, we hope to welcome you back soon! Cordially,
5 out of 5
the cleansiness and the staff were very polite and helpful
Posted by Laurie, from Oak Lawn, IL on 26 Feb. 2020
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Comment from Hotel Management
26 Feb. 2020
by Moon Palace Cancun
Dear Laurie, Thank you for your recent 5-star review on Expedia. We hope that in the future you will give us another opportunity to host you and provide you with a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
5 out of 5
Facilities were wonderful. Food was great for an all-inclusive...options for everyone. Staff were friendly and helpful. The only negative is the full-court-press sales pitch for their vacation club membership. Don’t attend the “90-minute” sales pitch unless you want to lose half a day of your vacation.
Posted by Matt, from Grand Rapids, MI on 15 Jan. 2020
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Comment from Hotel Management
16 Jan. 2020
by Moon Palace Cancun
Dear Matt, Thank you for your kind comments regarding the aspects you have enjoyed the most and the quality of the Resort. We appreciate your trust in us and for taking the time to share with us your kind comments regarding your recent visit to Moon Palace Cancun, please be sure that our guests’ comments are of extreme importance to us. We hope to have you back soon. Sincerely,
5 out of 5
Great place to stay. Only complaint was that the gym was very small.
Posted by a verified traveller on 2 Jan. 2020
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Comment from Hotel Management
16 Jan. 2020
by Moon Palace Cancun
Dear Guest, Thank you for your recent 5-star review. We hope that in the future you will give us another opportunity to host you and provide you with a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
5 out of 5
The various activities Moon Palace has like bikes, mini-golf, number of pools and restaurant was great.
Posted by AZ, from Delaware on 18 Sep. 2019
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Comment from Hotel Management
18 Sep. 2019
by Moon Palace Cancun
Dear AZ, Thank you so much for your preference and positive feedback. We strive to be the very best for you and it is a great honor to exceed your expectations! We look forward to welcoming you once again. Sincerely,
5 out of 5
The friendly staff and attention to service. The cleanliness of the rooms and facility grounds. The variety of food and quality at all restaurants.
Posted by a verified traveller on 25 Jun. 2019
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Comment from Hotel Management
26 Jun. 2019
by Moon Palace Cancun
Dear guest, Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace, your straight forward observations are greatly appreciated, as feedback is of extreme importance to Palace Resorts. Cordially,
3 out of 5
The bed in my room was so uncomfortable. It felt old and stiff on some part and loose in others. The pillows were horrible and so were the sheets. I did love everything else about the resort! Every single other part was amazing! The staff are all so genuinely caring and ready to serve. The Moon palace sunset was super clean. The food options are amazing. You must RSVP to Momos restaurant which sort of a Benihana type of restaurant and its on the sunrise part of the moon palace and its part of the all inclusive.
Posted by a verified traveller on 25 May 2019
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Comment from Hotel Management
27 May 2019
by Moon Palce Cancun
Dear guest, We sincerely regret to know that your experience was not as positive as expected and please be sure that our guests’ comments are of extreme importance to us. We hope that in the future you will give us another opportunity to host you and revert the previous experience providing you a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
2 out of 5
Posted by a verified traveller on 9 Mar. 2019
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Comment from Hotel Management
3 Apr. 2019
by Moon Palace cancun
Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace.
We wish we knew why we could not meet your expectations since there is no text in your review.
We hope this situation will not deter your impression of Palace Resorts and your future visits.
4 out of 5
Service and Moon Palace are amazing! The only reason why I have it a 4 is because we were highly disappointed with the beach! It is out of the control of Moon Palace, but because of environmental circumstances the beach was smelly and in usable due to the horrible seaweed problem.
Posted by a verified traveller on 19 Aug. 2018
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Comment from Hotel Management
20 Aug. 2018
by Moon Palace Cancun
Dear guest,
Thank you very much for taking the time to share your experience of your recent vacation at Moon Palace Cancun. We are so happy that you had an incredible vacation however, we must apologize for the seaweed on the beach. Rest assured, we clean our beach on a daily basis. Nevertheless, the amount of seaweed on the beach is due to a natural phenomenon that is currently affecting the coasts of Cancun and other islands of the Caribbean. This phenomenon is unpredictable as it might vary according to the direction of the winds.
We hope that in the future we can have another opportuntiy to host you anc provide you with the perfect vacation you and your family deserve.
Best regards,
All land activities, and recreational facilities and equipment included
Snorkeling included
Kayaking included
Sailing included
24-hour room service
Fitness facilities included
Tennis included
Soccer (football) included
Miniature golf included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Bartending classes/lessons included
Onsite live performances included
Theme parties included
Airport transfers not included
Laundry/dry cleaning services not included
Scuba diving excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Windsurfing equipment not included
Sailboats not included
Tennis lessons included
Property Features
Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 16 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2020. Smoking is allowed in designated areas at this 4.5-star Cancun property.
2036 guestrooms or units
3 levels
16 buildings
16 dining venues
5 bars by the pool
2 swim-up bars
10 bars or lounges
2 coffee shops
Buffet breakfast (free)
Nightclub
Karaoke
Bar on the beach
Manager's reception (free)
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Convenience store
Terrace
Garden
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Lockers available
Family Friendly Amenities
Family property
Number of outdoor pools - 7
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Grocery/convenience store
Snack bar/deli
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Miniature golf on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (12.3 km / 7.6 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. 47-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private indoor hot tub
Private balcony
Minibar
In-room dining (24 hours)
Smart television
Satellite channels
Movies for purchase
Coffee maker
Shower
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Long distance calls (free)
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Wardrobe or closet
Toothbrush and toothpaste available
Food & Drink
Guests are served free buffet breakfast daily from 6:30 AM to 11:30 AM. The property hosts a free manager's reception daily.
Momo - This theme restaurant specializes in Asian cuisine. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine. Reservations are required. Open daily.
Gondola - This theme restaurant specializes in Italian cuisine. Open daily.
Bugambilias - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Sky Bar - Onsite cocktail bar. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 39
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Free rollaway/extra beds!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Property confirms they are implementing guest safety measures
Contactless check-out is available
Hotel Names
Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún - All Inclusive Cancun
Moon Palace Cancún - All Inclusive All-inclusive property
Moon Palace Cancún - All Inclusive All-inclusive property Cancun
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
