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Moon Palace Cancun - All-Inclusive

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

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Superior Governor Ocean Front Suite - King Size Bed
16 restaurants, breakfast, dinner served; Asian cuisine
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Place, Go Grand Outlet Riviera Maya
    ‪2 min walk‬
  • Place, Xoximilco
    ‪10 min walk‬
  • Place, Moon Palace Golf Club
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬

Room options

View all photos for Superior Governor Suite

Superior Governor Suite

Superior Governor Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Swim Up Suite

Swim Up Suite

Swim Up Suite

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite

Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite

  • 90 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Suite Golf Course View

Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Suite Golf Course View

  • 90 sq m
  • 2 bedrooms
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View

Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Deluxe - Kids & Teens Stay Free

Superior Family Deluxe - Kids & Teens Stay Free

Superior Family Deluxe - Kids & Teens Stay Free

8.2 out of 10
Very good
(13 reviews)
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Stay Free

Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View - Kids & Teens Stay Free

7.8 out of 10
Good
(192 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Ocean View - Kids & Teens Stay Free

7.6 out of 10
Good
(81 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Golf Course View with Golf Cart Included

Superior Junior Suite Golf Course View with Golf Cart Included

Superior Junior Suite Golf Course View with Golf Cart Included

9.6 out of 10
Exceptional
(7 reviews)
  • 38 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Beachside getaway.You'll be within 3 miles (5 km) of Moon Palace Golf Club and 9 miles (15 km) of Riviera Cancun Golf Resort. Delfines Beach and El Rey Ruins are within 12 miles (20 km).

What's nearby

  • Go Grand Outlet Riviera Maya - 2 min walk - 0.2 km
  • Grand Outlet Riviera Maya - 6 min walk - 0.6 km
  • Xoximilco - 10 min walk - 0.9 km
  • Moon Palace Golf Club - 16 min walk - 1.3 km
  • El Tinto Golf Course - 5 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Lobby Bar - ‬7 min drive
  • ‪Boulangerie - ‬7 min drive
  • ‪Grand Central Buffet - ‬7 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All-Inclusive

4.5-star beachfront property near Moon Palace Golf Club
Moon Palace Cancun - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All-Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All-Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1334 guestrooms or units
  • 3 levels
  • 16 buildings
  • 16 dining venues
  • 9 swim-up bars
  • 11 bars or lounges
  • 2 coffee shops
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Lockers available
  • Bar by the pool
Moon Palace Cancun - All-Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Moon Palace The Grand Cancun - All-inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 1,855 reviews
The price is CA $673
CA $821 total
includes taxes & fees
Jan 6 - Jan 7, 2026
Moon Palace The Grand Cancun - All-inclusive

Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Elevator (78 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000963/2025

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All-Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1623 out of 3002 reviews
Rating 8 - Good. 586 out of 3002 reviews
Rating 6 - Okay. 383 out of 3002 reviews
Rating 4 - Poor. 203 out of 3002 reviews
Rating 2 - Terrible. 207 out of 3002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

RAVEN, Midlothian

Stayed 5 nights in Nov 2025

8/10 Good

Noah

Travelled with family
Liked: Staff & service, amenities
Balcony was great, ocean view was pretty, pools were huge but dirty! There was no entertainment which was a bummer and the beach was dirty! Great food and restaurant options, huge pools and grounds. Lots to do!
Stayed 6 nights in Oct 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff , clean , good restaurants and lots of food options 24/7
Stayed 5 nights in Oct 2025

8/10 Good

Vance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

2/10 Terrible

ZeLin, Surrey

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds are green and well-kept, but my 6-day stay was awful and I would never return or recommend this place. On the first night, I found a huge cockroach in my room, and the balcony wall was covered in mold. The next day, I cut my foot badly in their pool on sharp edges left by missing tiles. Blood was everywhere. At the hotel medical office, I was told to pay $100 just to see a doctor. A paramedic eventually gave me a very basic treatment and said even waterproof bandages had to be purchased. The hotel reluctantly provided some and called it “compensation.” Noise was a constant issue. The third night, we were woken at 4 a.m. by a loud party across the hall. It took staff almost an hour to calm things down. On day four, workers started cutting tiles with a loud machine at 9 a.m. right outside our room. On day five, a lawn mower woke us up early. On day six, staff shouting and banging in the hallway woke us again. This is not what a relaxing resort should be. The food was terrible — meat was always dry and salty, and the buffet had nothing appetizing. To make matters worse, on our first day the hotel wasted an entire morning trying to sell us an overpriced “premium membership,” sending five different staff to pressure us. I’ve visited Cancun many times with great experiences, but this hotel was by far the worst. Completely not worth it.
Stayed 6 nights in Sep 2025

10/10 Excellent

Felipe

Stayed 3 nights in Sep 2025

10/10 Excellent

Aparna

Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome experience
Stayed 6 nights in Aug 2025

10/10 Excellent

NGOC HAN

Stayed 3 nights in Sep 2025

10/10 Excellent

Veronica, Houston

Stayed 5 nights in Sep 2025

10/10 Excellent

WOL-JA, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

8/10 Good

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property views were acceptable. Resort credits are a joke. They’re very specific in what they can be used on. Extremely misleading. Airport transfers were also very suspect, not very accommodating. Facility was nice. Expensive for anything not included in the all inclusive parameters. Would go again with more knowledge of what is expected of them and what’s expected of me.
Stayed 5 nights in Sep 2025

8/10 Good

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities
the spa was little small compared to others in same category, rooms where small and smelly when step out.. staff was very nice and helpful with out a doubt. they made this trip up
Stayed 5 nights in Sep 2025

6/10 Okay

Yazmin

Stayed 2 nights in Sep 2025

10/10 Excellent

Jaspreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

6/10 Okay

Destinea

wasn’t really worth the price to be honest. Especially when you aren’t even guaranteed a double bed
Stayed 4 nights in Sep 2025

6/10 Okay

Edna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2025

6/10 Okay

George

Travelled with family
Liked: Staff & service
The stuff was a amazing
Stayed 3 nights in Sep 2025

2/10 Terrible

Long Kim, Germantown

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad place
Stayed 4 nights in Jul 2025

10/10 Excellent

masood

Stayed 7 nights in Sep 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay I would stay again for sure. Staff was very friendly and nice
Stayed 4 nights in Sep 2025

10/10 Excellent

Behnam

Stayed 6 nights in Sep 2025

6/10 Okay

Katelyn

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
My family and I stayed at Moon Palace Sunrise for 5 days and did not go into the pool once. The pool was so filthy and there was brown and black build up all alongside the edges of the pool. Buffet was ok - nothing to rave about. We spent most of our time at Nuzuc and The Grand. Food was much better and pools were cleaner. It was nice that we had access to the sister resorts because Sunrise was not cutting it. The staff was kind, but the desk people were very impatient explaining things to us. My family members do have an accent so it was hard to understand them but that doesn’t mean they had to be rude. Whenever we spoke in our language (Vietnamese) to explain and discuss things to each other, multiple workers told us not to and to only speak English. I would not stay here again or recommend it. If you want to stay at a moon palace resort, I’d recommend paying extra to stay at The Grand.
Stayed 4 nights in Aug 2025

4/10 Poor

LaShonda

Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

Stayed 4 nights in Sep 2025

6/10 Okay

Maha

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Small rooms and huge unnecessary tub in the middle of the room that occupies at least 20%of the space with no couch to sit on roaches in the building entrance food is average at its best! And no swimming or sitting on the beach? What’s the point for ocean front property?
Stayed 4 nights in Sep 2025