Moon Palace Cancun - All Inclusive

4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Superior Governor Ocean Front Suite - King Size Bed | View from room

Superior Governor Ocean Front Suite - King Size Bed

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
All-inclusive

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Xoximilco
‪10 min walk‬
Moon Palace Golf Club
‪16 min walk‬
Riviera Cancun Golf Resort
‪10 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪9 min drive‬

Room options

Superior Honeymoon Suite - King Size Bed

Very good

45 sq m
Partial sea view
Sleeps 2
1 King Bed

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Deluxe Garden View

45 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Superior Governor Ocean Front Suite - King Size Bed

111 sq m
Ocean view
Sleeps 4
1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

90 sq m
Golf view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

Good

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Governor Suite - King Size Bed

Exceptional

90 sq m
Ocean view
Sleeps 4
1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

Exceptional

38 sq m
Golf view
Sleeps 2
1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

Good

Sleeps 4
1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

Very good

90 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

90 sq m
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

About the area

Cancun

Beachside getaway.You'll be within 3 miles (5 km) of Moon Palace Golf Club and 9 miles (15 km) of Riviera Cancun Golf Resort. Delfines Beach and El Rey Ruins are within 12 miles (20 km).

What's nearby

Xoximilco - 10 min walk - 0.9 km
Moon Palace Golf Club - 16 min walk - 1.3 km
Ventura Park Cancun - 10 min drive - 11.6 km
Riviera Cancun Golf Resort - 10 min drive - 7.3 km
Delfines Beach - 19 min drive - 20.7 km

Getting around

Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

‪Lobby Bar - ‬8 min drive
‪Grand Lobby Bar - ‬6 min drive
‪Grand Central Buffet - ‬8 min drive
‪Momo teppanyaki Resturant - ‬8 min drive
‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

4.5-star beachfront property near Moon Palace Golf Club

Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

1334 guestrooms or units

3 levels

16 buildings

16 dining venues

9 swim-up bars

11 bars or lounges

2 coffee shops

Nightclub

Karaoke

Manager's reception (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Television in lobby

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Water dispenser

Lockers available

Bar by the pool

Moon Palace Cancun - All Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Similar properties

9 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Breakfast included
All-inclusive

CA $1,173 total

includes taxes & fees

Aug 15 - Aug 16

Property amenities

Family friendly

7 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free uncovered self parking on site
Free uncovered valet parking on site

Food and drink

11 bars/lounges
16 restaurants
2 coffee shops/cafes
9 swim-up bars
A poolside bar
Coffee and tea in common areas
Free daily manager's reception
Private picnics
Snack bar/deli

Things to do

2 outdoor tennis courts
27-hole golf course
7 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free beach club
Free children's club
Full-service spa
Games
Golf
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Gym
Karaoke
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Pro golf shop
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Water sports equipment
Waterslide
Windsurfing

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Accessible shuttle
Elevator (78 inch wide door)
Front entrance ramp
Handrails in stairways (24 inches high)
Smooth flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

Room amenities

Entertainment

55-inch smart TV with cable/satellite channels
Pay movies

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Memory foam mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Meal delivery service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive

Moon Palace Golf Resort All Inclusive Cancun

Moon Palace Resort All Inclusive

Moon Palace Golf Cancun

Moon Palace Cancún All Inclusive All-inclusive property Cancun

Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

PAULINA, El Paso

Travelled with family, Travelled with family and small children

Jun 13, 2025

El zinc del baño estaba tapado.. el proceso del check in fue bastante largo pero de ahi en mas todo estubo bien.

Stayed 1 night in May 2025

2/10 Terrible

ONA, Va Beach

Travelled with family

May 11, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Manager argued with us about the oceanfront room we selected…once we arrived they were adamant on giving us a room with a partial view. There was no distinction online and the room should’ve been a king but they pushed 2 beds together. Tried to upsell us a 25,000 dollar member package and drinks were terrible as well as food selections. We stayed at Moon palace Sunrise. If you were not staying at moon palace the grand…don’t expect any frills.

Stayed 4 nights in May 2025

10/10 Excellent

James Patrick, lowell

Apr 26, 2025

Stayed 4 nights in Apr 2025

10/10 Excellent

Chandra

Apr 15, 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Mar 2025

10/10 Excellent

DAWN

Travelled with family

Apr 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice property for Spring Break. Dining options and food was the best I’ve ever had for an all exclusive.

Stayed 6 nights in Mar 2025

4/10 Poor

Jenna

Travelled with family

Apr 14, 2025

Disliked: Staff & service

Constantly being sold the timeshare experience, and we both got food poisoning. The property is big and beautiful but the staff just doesn’t seem super helpful. Our room wasn’t ready until 5 pm and I tried using the app to know when it was ready, but I never received a message and the chat was super unhelpful. We had to go to the front desk to check to see if our room was ready which from the pool is quite a trek. Overall we’ve decided we won’t be back. Too sales motivated.

Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah Elizabeth

Travelled with family

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We took our family of 4 (kids 10 and 12 years old) for a week vacation. This property was nothing short of amazing! The staff was wonderful and always gave great service. The access to the beach was easy and close to the property, and the beach itself was wonderful. The beach staff did a terrific job of trying to keep the seaweed at bay the best they could. The pool area is huge and they have activities throughout the day which created a lot of fun. Our VIP concierge, Juan, was wonderful as well. He ensured that our trip was great, and we had everything we needed. The room was comfortable, and they all come with a hammock on the back patio. The food was all good, however you have to make reservations early for the restaurants. We stayed at the Sunrise location, but we had full access to the sister property Nizuc next door which was pretty cool. We took a day and ventured to Playa del Carmen and Cozumel, and we had access to the Palace in Playa del Carmen as well. I highly recommend this property for all ages! A couple of days on the beach, they had a volleyball tournament for high school aged students. They offer so much to do for anyone looking to do a bit more than just sit on the beach. We will definitely be visiting again!

Stayed 5 nights in Mar 2025

8/10 Good

Arlinda

Travelled with family

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Bartender Jose inside the lobby bar was the best part of the experience ! He made drinks to perfection and was very friendly and helpful. Give him a raise and promotion !

Stayed 4 nights in Apr 2025

10/10 Excellent

Ivan

Travelled with family

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place

Stayed 2 nights in Mar 2025

2/10 Terrible

Jennifer

Travelled with family, Travelled with group

Apr 13, 2025

Disliked: Staff & service

The pool was like a gross, grease trap from all the tanning products and security was way too aggressive

Stayed 5 nights in Mar 2025

10/10 Excellent

Sarika

Travelled with family, Travelled with family and small children

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort and its staff went above and beyond to ensure that my kids and I had an amazing first vacation together. It was so safe! The staff were extremely professional but also human. They were truthful, respectful but lively and fun. The food was AMAZING! The pools were so entertaining but peaceful at the same time. All facilities were so clean and for someone like me who pays close attention to cleanliness this resort/room/grounds were emasculate. So happy to choose Moon Palace for our stay.

Stayed 6 nights in Mar 2025

10/10 Excellent

Peter

Travelled with family

Apr 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food was good but not exceptional

Stayed 5 nights in Mar 2025

10/10 Excellent

Kenis

Apr 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent stay!! Great service.

Stayed 3 nights in Mar 2025

10/10 Excellent

Lorna

Apr 11, 2025

Stayed 6 nights in Mar 2025

6/10 Okay

Rae Hosok

Travelled with family

Apr 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked food option and pools were big. Most staff were trained well to treat customers. Very kind. What most upset me was 90 minutes promotion speech in order to get Grand 1day pass. Beware when you check in. After you check in, there are staff waiting behind checking in area. They are kind, but they don’t really explain what you have to suffer in order to get 1 day pass for Grand Moon Palace. I wanted to try new facility for my son which Grand have water park. Instead of 90minutes, it actually took us 3hours. Definitely ruined our half of the day. Don’t get me wrong. Staff are very nice. It’s just feel like Moon Palace corporation is pushing just too much for the customers. If you are willing to spend half day and get pass for the Grand, it will be great to use Water park. I did not try restaurants at Grand cause sunrise have variety of good restaurants as well. Besides that, our family really enjoyed at Moon Palace Sunrise.

Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family

Apr 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family vacation

Lots of activities and things to do for our kids (ages 4, 6, 8). Everyone has a really good time. We really enjoyed the food, I have a food allergy and all of the all inclusives ice been to they were the best at dealing with it. We would definitely go back to a palace resort.

Stayed 10 nights in Mar 2025

6/10 Okay

JIADI

Travelled with family, Travelled with group

Apr 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Monica helped my family and my friend's family in the Lobby after check in, She is nice person, but I did not received my $80 USD credit that she promised us (I went for the interview at The GRAND). Not happy with it, feel like being deceived, because seems no one is help me in the lobby.

Stayed 4 nights in Mar 2025

4/10 Poor

Yumaira

Travelled with family

Apr 10, 2025

Disliked: Staff & service, amenities

We booked Moon Palace resort for 5 nights. Their website makes you believe that there are 3 hotels which you can visit and enjoy all the amenities freely. That’s not the case. Well, there are 3 hotels: Sunrise (where we stayed), Nizuk and the Grand. With sunrise stay, you may be able to visit and enjoy the restaurants/pool at Nizuk. For the Grand, you either have to be a member or get a day pass. We just really wanted to go to the water park, so we decided to sit down and talk to them. Now, getting that day pass. These people harass you to join them in a presentation of 90minutes plus. They take you to The Grand and this is where they try to sell you their packages to become members. We refused their membership and were given the day pass to the Grand. Our experience was not good. We were receiving phone calls from them at 8:00 am EVERYDAY and through the day. I wouldn’t answer the phone anymore. They were telling us to meet them downstairs so we can go to the presentation. We told them that we were not interested and they kept insisting. We just wanted to be left alone so we can do our own thing. I had the map, the app on my phone. We had our own plans and didn’t need anyone else to plan for us. Let me tell you about their pool restrictions. They have selected areas (nicer areas) for the members only. Those areas were basically empty, not even occupied. If you stepped a foot in there, you were told that you couldn’t be in there. Ocean front and pool not well maintained.

Stayed 5 nights in Apr 2025

10/10 Excellent

steven

Apr 10, 2025

Liked: Cleanliness

Stayed 8 nights in Mar 2025

10/10 Excellent

Rajvir Singh

Apr 9, 2025

Liked: Cleanliness, property conditions & facilities

Excellent

Stayed 4 nights in Apr 2025

8/10 Good

Majid

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos, Calgary

Travelled with family

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place, good food, staff was amazing, you cant complain about this place

Stayed 1 night in Apr 2025

4/10 Poor

charity, Colbert

Travelled with partner

Apr 8, 2025

Liked: Cleanliness, staff & service

It was not up to palace standards

Stayed 3 nights in Mar 2025

8/10 Good

Kenje, Naperville

Travelled with family, Travelled with group

Apr 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a clean room with a nice view. Staff was very friendly. Food was good (never bad, never amazing). Pool is huge with a lot of space. Usually lines for food, drinks so be prepared to wait. Very safe, had all amenities you could want. It just might have been too big for us. Overall positive, can’t complain.

Stayed 7 nights in Mar 2025

6/10 Okay

JASON Todd

Travelled with family

Apr 7, 2025

Liked: Cleanliness, staff & service, amenities

Beach was but as the pictures show We were only able to book to restaurants that took reservations during our seven day stay Rooms are very small, and had 2 double beds as well as a hut tub. Would have preferred a couch with a hide a bed

Stayed 6 nights in Mar 2025

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Moon Palace Cancun - All Inclusive

Awards and affiliations

Languages

Similar properties

Moon Palace The Grand Cancun - All-inclusive

Moon Palace The Grand Cancun - All-inclusive

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Moon Palace Cancun - All Inclusive Reviews

Reviews

Very good

8.6/10

8.6/10

8.6/10

8.6/10