For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"This resort exceeded my expectations! Great service and friendly staff. The issues that some reviews noted look like they have been properly corrected
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A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 3 miles (5 km) of Xoximilco. Also within 9 miles (15 km) are Cancun Country Club and Ventura Park Cancun.
All-inclusive
This all-inclusive property features a private beach, a golf course, and free water park access. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a lazy river and a free kid's club, and free childcare is an added bonus.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 1304 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies, MP3 docks, and Smart TVs with cable channels.
Moon Palace The Grand Cancun All Inclusive ratings based on 13 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Moon Palace The Grand Cancun All Inclusive
Everyone (9)Couples (1)Family (2)
5 out of 5
This resort exceeded my expectations! Great service and friendly staff. The issues that some reviews noted look like they have been properly corrected. Everything was amazing including the food. We were traveling with our twin toddlers and everyone was accommodating. Great family trip :)
Posted by Laura on 11 Oct. 2021
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Comment from Hotel Management
11 Oct. 2021
by Moon Palace The Grand- Cancun
Dear Laura;
It makes us very happy to receive your quite positive comments and discover you had an enjoyable vacation experience during your stay at Moon Palace The Grand- Cancun. Your satisfaction is the most important to us and our main goal, and nothing pleases us more than learning it was successfully achieved during your visit.
We remain at your service.
Cordially,
5 out of 5
The Hotel was amazing! All staff from bell boys to house keeping were very friendly. Palace app was very very helpful to have. My family will visit hotel again.
Posted by a verified traveller on 6 Aug. 2021
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Comment from Hotel Management
7 Aug. 2021
by The Grand at Moon Palace Cancun
Dear guest;
We thank you for choosing The Grand at Moon Palace.
It was a pleasure to welcome you, we are pleased to know that you were able to enjoyed a wonderful stay.
We look forward to have you back soon.
Best regards,
5 out of 5
Posted by a verified traveller on 16 Mar. 2020
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Comment from Hotel Management
17 Mar. 2020
by The Grand at Moon Palace Cancun
Thank you!
We hope to welcome you back very soon!
Best Regards.
5 out of 5
Posted by a verified traveller on 3 Oct. 2019
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Comment from Hotel Management
4 Oct. 2019
by The Grand at Moon Palace Cancun
Thank you for your preference. We remain at your service!
2 out of 5
While the Grand at Moon Palace was very nice - we paid the extra money to stay there because of the water park. We were VERY disappointed to find out that you have to be 5' 3"' and above to ride the 2 out of the three water slides. My kids were very disappointed. Even I could not ride the slides! I splurged because of the slides and was not able to use them. Since kids could not ride the slides the lazy river was jammed packed with kids playing in it and not enjoyable or lazy at all. Without the slides I would have spent much less on the hotel. There was no disclosure that the slides were for 5" 3" and up. Nice hotel but still very disappointed. Also - we had to wait past check in to get out room and when were we hot and tired and FINALLY going to our room - they tried to sell me a time share. The timing could not have been worse. While it is a lovely hotel I spend the extra money for the water slides for my kids. Go for the hotel - not for the water slides.
Posted by a verified traveller on 7 May 2019
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Comment from Hotel Management
11 May 2019
by The Grand at Moon Palace Cancun
Dear guest. We sincerely regret to read all these issues as it is our main goal to exceed your expectations. Please note that we are constantly informing our guests and travel partners about all description with the Water Park and the slides. Please be sure that we are at your service in case you have an inquiry before traveling here, this including these specifications. We certainly would love to have you back and restore your faith in us.
4 out of 5
was a large resort i prefer a smaller resort great for families
Posted by a verified traveller on 17 Mar. 2019
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Comment from Hotel Management
19 Mar. 2019
by The Grand at Moon Palace Cancun
Thank you for your comments. We do hope to have you back soon and provide the most incredible vacation and Grand experience. We remain at your service!
5 out of 5
Second time at the Moon Palace and this time it was over the top. It has been completely renovated since the first time and truly was magical. Will definitely go back this time booking the room with the private pool. Outstanding!!!
Posted by Dario, from New York on 18 Aug. 2018
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Comment from Hotel Management
20 Aug. 2018
by The Grand at Moon Palace Cancun
Dear Dario,
Thank you very much for your preference and for making us your ideal vacation destination. It has been a great pleasure to serve you and learning that we exceeded your expectations makes us feel wonderful. This is our best reward as we always aim for the total satisfaction of our guests.
We are all awaiting your soon return for another Grand Experience.
Sincerely
5 out of 5
Very nice hotel
Very nice place, food is really good. However, don't go there for the beach, you will not like it, full of seaweed and the water is brown. Also, the water slides are not opened, get the free passes to go to Ventura park instead.
You can go at the Beach Palace for a great beach where your all-inclusive benefits are valid.
They have many nice pools and the staff is nice.
Posted by a verified traveller on 25 Apr. 2018
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Comment from Hotel Management
26 Apr. 2018
by The Grand at Moon Palace Cancun
Dear guest,
It is fantastic to know how awsome was your holiday. All what you experience was made specially for you and we are glad that you enjoy everything from The Grand. It was a true pleasure to host you and also it is great that you and your family took the opportunity to visit Ventura Park. We look forward on welcoming you back soon for another memorable one.
Kind regards!
4 out of 5
Family Vacation
This was our first trip with our daughter so we were a little more in tune with family friendliness and comfort. Overall the hotel was beatiful, short 10 min cab ride from the airport, the staff as a whole was nothing but kind and accomodating. Now for some details, rooms are supposed to be ready at 3pm so we scheduled our arrival for that time as no one wants to sit around waiting for a room after hours of travel with a toddler.... we did just that.... didn’t get our room until 5pm. The room we were given was also not the one we booked. We asked for a swim up with two beds and got a room with a king, not ideal when your child needs their own bed to sleep in. Jessica in public relationsions although a bit sceptical at first heard my concerns and got us into the correct room by 7pm. We travelled off peak so they most definitely had available rooms, I wonder what the wait is like when the resort is full. The housekeeping was lovely, several days they hadn’t come by noon (we left our room around 8am) and then the room wasn’t cleaned as we would be back by 12 or so. Some of those days they came for a turn down service, we always had plenty of towels etc.The kids club at The Grand is spectacular. The buffets are ok but limited options, the specialty restaurants are delicious! The Spa is the best I have been to on vacation,Mariam gave an amazing massage! Overall i would recommend the resort but not for those wanting an ocean swim, truly an enormous amount of seaweed+rough current.
Posted by a verified traveller on 16 Apr. 2018
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Comment from Hotel Management
17 Apr. 2018
by The Grand at Moon Palace Cancun
Dear guest,
We feel honored that you have chosen our resort to spend your vacation time with your family and that you took the opportunity to enjoy of the amazing amenities that we have to offer for you in the resort. On the other hand, we regret that you had to experience delays in your room and that you did not recieve the double beds on time. We appreciate your understanding but we will be reinforcing this with our front desk team in order to assign you the rooms accordingly next time you visit us and avoid this type of delays as your holiday should be to relax and not to be stressed on your arrival day. However, we are glad that our team was able to assist you and the rest of yoru stay was nothing but a memorable one. Thank you for taking the time to share your experience and we will be awaiting your return visit very soon.
Kind regards,
ALberto Baca
5 out of 5
Pros:swim up rooms
Cons:Beaches
A lot of fun with our Grandchildren ,With swim up rooms and water parks
Posted by a verified traveller on 19 Jul. 2017
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Comment from Hotel Management
21 Jul. 2017
by The Grand at Moon Palace.
Dear Guest,
It makes us proud to receive your comments, thank you so much for choosing The Grand at Moon Palace, we look forward to hosting you again in a near future.
Best regards,
The Grand at Moon Palace
About the Moon Palace The Grand Cancun All Inclusive
All onsite activities, and facilities and equipment included
Property Features
Moon Palace The Grand Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun All Inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools. Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Cancun property.
1304 guestrooms or units
3 levels
9 buildings
11 dining venues
5 swim-up bars
9 bars or lounges
32630 sq ft of conference space
3031 sq m of conference space
Built in 2017
Full breakfast (free)
Nightclub
Bar on the beach
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Terrace on the roof
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Lockers available
Family Friendly Amenities
Family property
On private beach
Free water park access
Number of outdoor pools - 9
Children's pool
Lazy river
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 4
Children's club (free)
Snack bar/deli
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Miniature golf on site
Bowling alley on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Moon Palace The Grand Cancun All Inclusive offers 1304 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony (furnished)
Jetted tub
Stocked minibar (free)
MP3 dock
In-room dining (24 hours)
Smart television
Cable channels
Premium channels
Luxury bedding
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
International calls (free)
Long distance calls (free)
Local calls (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Air conditioning
Food & Drink
Guests are served free full breakfast daily from 6:30 AM to noon.
Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Facial treatments
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Massages
Hot stone massage
Deep tissue massage
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Hotel Names
Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun
Moon Palace The Grand – Cancun
The Grand at Moon Palace All Inclusive
Moon Palace The Grand Cancun All Inclusive Cancun
You should know
Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
