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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
5-star beachfront property near Moon Palace Golf Club

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Property video
Grand Presidential Suite | View from room
Sundeck
Private beach, white sand, free beach cabanas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Parking included

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪8 min walk‬
  • Place, Moon Palace Golf Club
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(101 reviews)
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 151 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

On the beach.Within a 15-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Go Grand Outlet Riviera Maya are also within 3 miles (5 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 8 min walk - 0.7 km
  • Moon Palace Golf Club - 3 min drive - 2.5 km
  • Riviera Cancun Golf Resort - 9 min drive - 4.3 km
  • Delfines Beach - 24 min drive - 17.2 km
  • La Isla Shopping Mall - 32 min drive - 24.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • Grand Lobby Bar
  • ‪Lobby Bar - ‬19 min walk
  • ‪Boulangerie - ‬10 min walk
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

5-star beachfront property near Moon Palace Golf Club
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 12 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-001007/2025

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1127 out of 1848 reviews
Rating 8 - Good. 335 out of 1848 reviews
Rating 6 - Okay. 184 out of 1848 reviews
Rating 4 - Poor. 87 out of 1848 reviews
Rating 2 - Terrible. 115 out of 1848 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

AMANDA S PEARS, MERCER

Stayed 4 nights in Nov 2025

10/10 Excellent

Nadia

Stayed 3 nights in Sep 2025

10/10 Excellent

Vendetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice sweet, very clean and staff was amazing
Stayed 3 nights in Sep 2025

10/10 Excellent

norys, baltimore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es un lugar al cual volveria 100 veces
Stayed 3 nights in Sep 2025

4/10 Poor

Ramin Sami

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was my second visit. Took my friends there for reunion. First time i visited them was 5 months before my second visit. Everything was great. This time it felt like i was visiting a war zone. Building was on horrible shape and nothing was as expected. So many broken items. Water park was working on and off. Took out concern to customer service but truly no luck. I dont suggest going thetr now until they get it back to order again
Stayed 3 nights in Sep 2025

10/10 Excellent

Armando

Stayed 5 nights in Sep 2025

10/10 Excellent

Ma. Rocelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2025

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace Grand Opening exceeded our expectations 100%
Stayed 7 nights in Sep 2025

10/10 Excellent

Fiona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the trip was amazing. Resort looks so grand and beautiful when you walk into the lobby. They checked us in pretty quickly upon arrival, offered drinks and hand towels. Very clean rooms and property overall, very kids friendly! Will definitely come back. They also upgraded our rooms to president suite because of our Expedia membership. Quite a bit of options in dining, buffet was so so, the steakhouses were nice. Surprisingly Tapas spot outside buffet is amazing- got to try. We liked how we can also shuttle and enjoyed the other two resorts amenities for free! Water park and lazy river was fun! Unfortunately on our last day there, they had power outage a few times and that lasted for at least 10mins. We couldn’t dine in or play at the arcade room, or enjoy any amenities on our last night because of that. AC was also out and the resort became too warm. Not sure if it was because of the resort itself or something is happening in the area. Otherwise, it was a great visit.
Stayed 5 nights in Sep 2025

10/10 Excellent

Junette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was very relaxing
Stayed 4 nights in Sep 2025

10/10 Excellent

Adarsh Achar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness
Stayed 3 nights in Sep 2025

8/10 Good

Allison Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best. Especially Tomas who was so accommodating with golf cart transportation
Stayed 6 nights in Sep 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Stayed 5 nights in Sep 2025

8/10 Good

Iliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is not good
Stayed 4 nights in Sep 2025

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was excellent with so many options. There’s top shelf alcohol available but you have to insist with the bartenders to get it. The suites are so spacious and comfortable. All the available things for kids to do are excellent, I just wish they had a kids club you can leave the kids at for a few hours. They have a daycare but only for kids up to age 8, we have a 6 and 11 year old so that didn’t work. Most staff were excellent, but we did have a few very rude bartenders (family pool) and buffet staff at dinner (Grand Buffet). The resort credits are pretty much useless (we got $150 credit but a simple facial at the spa is over $200 plus tax, and merchandise at the shops is super limited and you still pay 18% tax which equals what you would truly pay for the item anywhere else). The entertainment is absolutely terrible aside from the kids events through the day. They do hound you to schedule a timeshare meeting, calling the room as early as 8am. When I’m on vacation I don’t want to be woken up, we just unplugged the room phone! We would return again if we take our kids, otherwise we’d try somewhere else next time.
Stayed 4 nights in Aug 2025

10/10 Excellent

Israel

Stayed 4 nights in Aug 2025

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is well trained to provide good service. There wasn't much beach area. It's quite a big resort so expect a lot of walking although they have enough golf carts to take you from one area to another. I feel like the resort credits are a bit confusing, there's limitations when using it that they don't tell you about sometimes. I wanted to use my resort credit for a photoshoot and the girl didn't understand what I was trying to tell her and she would not apply it. Then after 15-20 mins she was like yeah, it's not applicable for the value of the money, but she would still discount it. Anyways, overall good experience, lots to do.
Stayed 3 nights in Sep 2025

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

Excellent service. All inclusive meant all inclusive. There were no cheap tricks to charge extra or any hidden fees. I would definitely recommend it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elizabeth Margarita Lazo De

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities. Great staff. Good location
Stayed 7 nights in Sep 2025

2/10 Terrible

Manmeet Singh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Karthic

Travelled with family
Liked: Cleanliness
Property is aging and distance between the rooms and the lobby area where all the restaurants are located can be 3/4 of a mile( depending on your building). This would mean you are able to hail golf carts quickly or order room service. The wait times on room service can be 45mims to an hour and transportation is an about 10 min wait.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kebron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how friendly the staff were. They made us feel very welcome and helped us with any thing we needed. We also really enjoyed the food. Many all inclusive hotels don’t have great dining options but this place did! Would definitely come back!
Stayed 5 nights in Sep 2025

6/10 Okay

Magdelyn Elena, union city

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of dinning options. Family friendly had a great time but needs more night entertainment. I travel to other counties to explore culture. This resort lack nightly cultural entertainment
Stayed 5 nights in Sep 2025

4/10 Poor

Eleonora

Stayed 5 nights in Aug 2025