On the beach
A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 3 miles (5 km) of Xoximilco. Ventura Park Cancun is within 9 miles (15 km) and Delfines Beach is within 12 miles (20 km).
This all-inclusive property features a private beach, a golf course, and free water park access. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a lazy river and a free kid's club, and free childcare is an added bonus.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 1304 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies, MP3 docks, and Smart TVs with cable channels.
17 Mar. 2020 by The Grand at Moon Palace Cancun
Thank you! We hope to welcome you back very soon! Best Regards.
4 Oct. 2019 by The Grand at Moon Palace Cancun
Thank you for your preference. We remain at your service!
11 May 2019 by The Grand at Moon Palace Cancun
Dear guest. We sincerely regret to read all these issues as it is our main goal to exceed your expectations. Please note that we are constantly informing our guests and travel partners about all description with the Water Park and the slides. Please be sure that we are at your service in case you have an inquiry before traveling here, this including these specifications. We certainly would love to have you back and restore your faith in us.
19 Mar. 2019 by The Grand at Moon Palace Cancun
Thank you for your comments. We do hope to have you back soon and provide the most incredible vacation and Grand experience. We remain at your service!
20 Aug. 2018 by The Grand at Moon Palace Cancun
Dear Dario, Thank you very much for your preference and for making us your ideal vacation destination. It has been a great pleasure to serve you and learning that we exceeded your expectations makes us feel wonderful. This is our best reward as we always aim for the total satisfaction of our guests. We are all awaiting your soon return for another Grand Experience. Sincerely
26 Apr. 2018 by The Grand at Moon Palace Cancun
Dear guest, It is fantastic to know how awsome was your holiday. All what you experience was made specially for you and we are glad that you enjoy everything from The Grand. It was a true pleasure to host you and also it is great that you and your family took the opportunity to visit Ventura Park. We look forward on welcoming you back soon for another memorable one. Kind regards!
17 Apr. 2018 by The Grand at Moon Palace Cancun
Dear guest, We feel honored that you have chosen our resort to spend your vacation time with your family and that you took the opportunity to enjoy of the amazing amenities that we have to offer for you in the resort. On the other hand, we regret that you had to experience delays in your room and that you did not recieve the double beds on time. We appreciate your understanding but we will be reinforcing this with our front desk team in order to assign you the rooms accordingly next time you visit us and avoid this type of delays as your holiday should be to relax and not to be stressed on your arrival day. However, we are glad that our team was able to assist you and the rest of yoru stay was nothing but a memorable one. Thank you for taking the time to share your experience and we will be awaiting your return visit very soon. Kind regards, ALberto Baca
21 Jul. 2017 by The Grand at Moon Palace.
Dear Guest, It makes us proud to receive your comments, thank you so much for choosing The Grand at Moon Palace, we look forward to hosting you again in a near future. Best regards, The Grand at Moon Palace
20 Jul. 2017 by The Grand at Moon Palace
Dear Gary, Thank you so much for taking the time in sharing with us your comments regarding your most recent visit to The Grand at Moon Palace. We are certainly committed in providing an outstanding experience at The Grand therefore we are concerned about the three star rating. Please allow me to mention that the attending to the presentation is completely optional, nevertheless please be sure we have shared these comments with the respective areas for their attention and implementation of improvements. Regarding our transportation within the Resort please allow us to mention that we have also golf carts available for your convenience, we sincerely regret to read that you did not find convenient our transportation service. It will be a pleasure to welcome you back and we will be honored of providing a five star vacation at The Grand. Cordially, Carlos Cañedo The Grand at Moon Palace
8 May 2017 by The Grand at Moon Palace
Hello Linda, Thank you so much for your preference. At The Grand at Moon Palace we have set a new standard for a luxurious vacation with unforgettable memories. Please be sure that your comments on the aspects to improve will be shared with the respective areas for their attention. We are looking forward to your next visit. Cordially, Carlos Cañedo Manager The Grand at Moon Palace.
The Grand at Moon Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at The Grand at Moon Palace - All Inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools. Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 5-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Grand at Moon Palace - All Inclusive offers 1304 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free full breakfast daily from 8:00 AM to noon.
Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).