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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
5-star beachfront property near Moon Palace Golf Club

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 bars/lounges, 5 swim-up bars, beach bar
Property video
Aerial view
Exterior
12 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Parking included

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪8 min walk‬
  • Place, Moon Palace Golf Club
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(101 reviews)
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 151 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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Hard Rock Hotel Cancun - All Inclusive

Zona Hotelera
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 1,463 reviews
The price is CA $642
CA $784 total
includes taxes & fees
Jan 19 - Jan 20
Hard Rock Hotel Cancun - All Inclusive

About the area

Cancun

On the beach.Within a 15-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Go Grand Outlet Riviera Maya are also within 3 miles (5 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 8 min walk - 0.7 km
  • Moon Palace Golf Club - 3 min drive - 2.5 km
  • Iberostar Cancun Golf Course - 23 min drive - 16.5 km
  • Delfines Beach - 24 min drive - 17.2 km
  • La Isla Shopping Mall - 32 min drive - 24.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • Grand Lobby Bar
  • ‪The Grill - ‬11 min walk
  • ‪Boulangerie - ‬10 min walk
  • ‪Lobby Bar - ‬19 min walk
  • ‪Grand Central Buffet - ‬8 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

5-star beachfront property near Moon Palace Golf Club
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 12 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-001007/2025

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1139 out of 1856 reviews
Rating 8 - Good. 333 out of 1856 reviews
Rating 6 - Okay. 181 out of 1856 reviews
Rating 4 - Poor. 88 out of 1856 reviews
Rating 2 - Terrible. 115 out of 1856 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

AMANDA S PEARS, MERCER

Stayed 4 nights in Nov 2025

10/10 Excellent

Paulina, ALPHARETTA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly hotel, lots of activities for everyone.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mingliang

Stayed 5 nights in Oct 2025

10/10 Excellent

Aprii

Liked: Cleanliness
Stayed 4 nights in Oct 2025

6/10 Okay

Neeka

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Thang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
Stayed 4 nights in Oct 2025

10/10 Excellent

Bridgette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Family friendly resort
Stayed 4 nights in Oct 2025

10/10 Excellent

Camilo Felipe Acuna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Very nice hotel. Enjoyed the fact we were Expedia VIP.
Stayed 7 nights in Oct 2025

6/10 Okay

Blanca

Liked: Staff & service
Disliked: Cleanliness
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a delicious meal.
Stayed 7 nights in Oct 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
Stayed 5 nights in Oct 2025

6/10 Okay

Myra Niomi

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Room service was good. Restaurants are always booked. Small areas limited seating. Outside pool areas are dirty. Pool water was dirty. Definitely not a place to book if you wanna see Cancun.
Stayed 4 nights in Oct 2025

8/10 Good

BRIAN E

Travelled with family and small children
Liked: Staff & service
The property went above and beyond for my son’s birthday.
Stayed 7 nights in Jul 2025

6/10 Okay

Diego, lima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
El personal A1. Mi esposa se cortó el pie en la piscina de bebes. Nos acompañaron a la clínica para que le pongan puntos. Todo A1 pero me quedé preocupado que ese corte en una piscina para niños se 3 años, le pueda pasar a un niño.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tzitzitlini

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for families, clean, the food was great, the staff was the best. My family enjoyed our stay, my only feedback is to cut back on the trash in the boulangerie because it generates a lot of waste.
Stayed 5 nights in Oct 2025

10/10 Excellent

Yuraidy

Stayed 2 nights in Oct 2025

10/10 Excellent

Leidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue maravilloso la atención de todo el personal a nuestra llegada, la limpieza, el olor que tiene el hotel, la comida muy buena gran variedad en el bufet más los diferentes restaurantes que podíamos ir eso sí se debe de hacer reservación con tiempo porque sino no hay. El Spa excelente superb he ido a muchos spas pero la atención que nos brindaron ahí fue personalizada recomendado 100 %. La discoteca nos divertimos mucho en general excelente 😍😍🙌
Stayed 4 nights in Sep 2025

10/10 Excellent

Alexandra

Stayed 5 nights in Oct 2025

10/10 Excellent

Veronica Yazmin

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace The Grand, Cancún — Sept 28–Oct 3, 2025 (group of 25, kids 3–11) Beautiful resort with tons for kids — the water park kept them entertained all day and the 9pm after-dinner shows were excellent. Check-in was chaotic (we had multiple rooms) but staff were accommodating and placed most of us in Building 93 (one room was in 92). Food was good — especially Tavola and the Steakhouse — and housekeeping left little treats like chocolates. Heads up: the beach water wasn’t the Caribbean blue and seaweed produced a strong smell, so we avoided the ocean and stuck to pools. Spa was excellent — if you book a treatment, arrive about 1 hour early to take advantage of the complimentary hydrotherapy (sauna, ice therapy, etc.), it was so worth it!!
Fun swing at the adults only pool
Sweet treats at the grill
Breakfast/lunch from either Cuscos or the grand buffet
Olympic pool view where they held games and activities, I did an aqua spin class, fun!
Stayed 5 nights in Sep 2025

8/10 Good

Arelhi

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
I loved the spa, very professional and one of the best services I ever had ! Excellent!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Liusmany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Sree Lalitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room upgrade and excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Nadia

Stayed 3 nights in Sep 2025

10/10 Excellent

Vendetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice sweet, very clean and staff was amazing
Stayed 3 nights in Sep 2025

10/10 Excellent

norys, baltimore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es un lugar al cual volveria 100 veces
Stayed 3 nights in Sep 2025