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Moon Palace The Grand Cancun - All-inclusive

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

A swimming pool with a thatched roof structure, palm trees, and a bar area.
Property video
A restaurant with multiple dining tables and booths, a patterned wall, and hanging pendant lights.
A modern lobby with a reception desk, seating area, and decorative lighting.
A resort with a water garden, a thatched-roof pavilion, and a wooden bridge.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Breakfast included
  • Parking included

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪14 min walk‬
  • Place, Delfines Beach
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Grand Deluxe Garden View

A hotel room with two beds, a desk, a chair, a dresser, and a large window with a view of greenery.

Grand Deluxe Garden View

8.6 out of 10
Excellent
(124 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

A hotel room with two beds, a desk, a chair, a lamp, and a view of a pool.

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

A modern hotel room with a large bed, a bench, a TV, and a view of the ocean.

Grand Presidential Suite

  • Garden view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the hotel and greenery.

Grand Family Suite Garden View

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

A spacious hotel room with a large bed, a sitting area with a table and chairs, a small desk with a lamp, and a view of a garden through a sliding door.

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

A modern hotel room with a large bed, a TV, a dining area, and a view of the outdoors.

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 151 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

A modern hotel room with a large bed, a desk, a chair, and a view of the outside.

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Villa Three Bedroom

A hotel room with a large bed, a bathroom, a balcony with a view of the ocean, and a desk with a chair.

Grand Villa Three Bedroom

  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

View all photos for Grand Villa Pool Three Bedroom

A swimming pool with lounge chairs, a building with balconies, and palm trees.

Grand Villa Pool Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Grand Villa Sunset View Three Bedroom

A modern interior with a sofa, coffee table, and a large abstract painting.

Grand Villa Sunset View Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Grand Villa Four Bedroom

A hotel room with a large bed, a TV, a painting, and a view of the ocean.

Grand Villa Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

View all photos for Grand Villa Pool Four Bedroom

A poolside area with wicker furniture, a pool, and a view of tropical vegetation.

Grand Villa Pool Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

View all photos for Grand Villa Sunset View Four Bedroom

A modern hotel room with a dining area, a bed with a blue and white bedspread, a round coffee table with a flower vase, and a large painting on the wall.

Grand Villa Sunset View Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds

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A resort with a large swimming pool, beach access, and multiple buildings.

Moon Palace Cancun - All-Inclusive

Cancun
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
8.4 out of 10, Very good, 3,106 reviews
The price is CA $433
CA $532 total
includes taxes & fees
Oct 13 - Oct 14
Moon Palace Cancun - All-Inclusive

About the area

Cancun

On the beach.You'll be within half a mile (1 km) of Moon Palace Golf Club and 2 miles (3 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park with a stay here. Arrecife de Puerto Morelos National Park and Grand Outlet Riviera Maya are also within 3 miles (5 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Moon Palace Golf Club - 3 min walk - 0.3 km
  • Arrecife de Puerto Morelos National Park - 14 min walk - 1.2 km
  • Xoximilco - 6 min drive - 4.6 km
  • Riviera Cancun Golf Resort - 10 min drive - 5.3 km
  • Delfines Beach - 27 min drive - 24.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬19 min walk
  • ‪Lobby Bar - ‬15 min drive
  • ‪Digit Bar - ‬17 min drive
  • Grand Lobby Bar
  • ‪Aroma Café - ‬18 min drive

About this property

Moon Palace The Grand Cancun - All-inclusive

Family-friendly stay near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 12 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

A resort with a large swimming pool, beach access, and multiple buildings.
Moon Palace Cancun - All-Inclusive
Cancun
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 3,106 reviews
The price is CA $433
CA $532 total
includes taxes & fees
Oct 13 - Oct 14
Moon Palace Cancun - All-Inclusive

Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-001007/2025

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

How close is Moon Palace The Grand Cancun - All-inclusive to the airport?

Moon Palace The Grand Cancun - All-inclusive is 7.2 mi (15-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of Sept 27, 2026, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on Oct 1, 2026 start from CA $714, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Moon Palace The Grand Cancun - All-inclusive have an airport shuttle?

Moon Palace The Grand Cancun - All-inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 26 per person, roundtrip.

Does Moon Palace The Grand Cancun - All-inclusive offer free breakfast?

Moon Palace The Grand Cancun - All-inclusive offers free full breakfast every day from 7:00 AM to 11:00 AM.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Moon Palace The Grand Cancun - All-inclusive features 9 outdoor pools and a children's pool.

Does Moon Palace The Grand Cancun - All-inclusive have a restaurant?

Yes, there are 12 restaurants on site.

How close is Moon Palace The Grand Cancun - All-inclusive to downtown Cancun?

Moon Palace The Grand Cancun - All-inclusive is 12.7 mi away from Cancun.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1361 out of 2177 reviews
Rating 8 - Good. 377 out of 2177 reviews
Rating 6 - Okay. 213 out of 2177 reviews
Rating 4 - Poor. 96 out of 2177 reviews
Rating 2 - Terrible. 130 out of 2177 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They food was great the staff where great the ocean was not clear
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were amazing and all you can eat and drink! Unique flavors from numerous ethnicity's. The breakfast buffet is perfect and has everything to offer. The restaurants are open for breakfast also and are lovely as well. My husband and I had the best day at the golf course. The green was very well kept and the holes were very fun. There was wild life everywhere. We had dinner at the Italian place at the golf course after and it was divine. The couples massage was perfect and the spa area was so relaxing. All of the staff were so kind and helpful. The beach was not the best because of the seaweed but we were expecting it after reviewing the location and the time of year so it wasn’t a hindrance. Our favorite pool was the adult only Unique Day club. We are already planning our trip back. The Grand Moon Palace is an AMAZING all inclusive.
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Amenities
Timeshare property and it’s all they care about! Be ready to walk a lot!! Food is not very good! Too many people and staff will drive by with empty golf carts and not even offer a ride. GO SOMEWHERE ELSE!!!
Stayed 4 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is disgusting a major health hazard. I never write reviews but I just have to as I don’t want anyone to be in my position with their family.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, family-friendly atmosphere, and excellent amenities.
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the amenities we’ve used (multiple swimming pools especially the sports pool as it had activities our 2 teenagers loved, the water park was good, the transportation among different facilities was good and the drivers were very friendly, the coffee shop at the main lobby was amazing, 3 out of the 4 restaurants we dined at were very good namely: habibi “top”, Jade, and the buffet), Caribeno was not that good. Also, we watched Mexico vs Czech republic game in a massive theatre (was fantastic) The facility is beautiful and massive, the room was good but will benefit from a couch instead of the Jacuzzi tub. We liked the app when it worked for booking restaurants and in room service not when it did not for booking the spa or transportation to the airport (had to call for the later). The one thing that we really did not appreciate is how hard the staff pushed to get us to attend a sell’s talk. I expressed my disinterest from the get go, still I got 3 phone calls to our room for the same purpose. We will probably go again as the price to the quality is very good.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is big and had a lot of restaurants. Very well maintained. We liked the food at Tavola the best. A bunch of swimming pools for kids. So, pools were not too crowded. Only complaint I have is it took two days for them to fix an electric problem in the room. I had to escalete it a few times. In the end they offered us a couple of massages for future to compensate for our troubles. All in all we like it and we will go back again.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 5 nights, and overall it was a great experience. The resort has a very luxurious feel with high-class service and a classy crowd. The room size was great, though the AC was not the best. The staff is incredibly friendly and genuinely happy — world-class service all around. And yes, they do twice-a-day room service, which really sets the tone for how seriously they take the guest experience. ALL restaurants, and I mean it, were delicious, and they take allergies and gluten-free options extremely seriously, which was impressive and reassuring. Restaurants are everywhere on the property, and the drinks are amazing — bartenders will make anything you want with a smile. Very kid-friendly with tons of activities and a drop-off program for children between 5 and 8, which parents will love. A couple of warnings: the $500 resort credit is basically a scam — the taxes on items cost more than the credit is worth, so don't get excited about it. The gift shop is outrageously overpriced, and they don't show you the price until after you've already paid, so just avoid it completely. The resort app works great and makes navigating the property easy. Bottom line — it's expensive, but you feel every dollar in the luxury and service. Just skip the gift shop and don't fall for the credit gimmick.
Stayed 6 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Staff & service
Beware of resort credits. Even if it says you will receive them when purchasing through Expedia. You have to sit through a timeshare / membership presentation at the resort to get the credits. They say it’s only 90 mins, but in our case we were held hostage for almost 4 hours before we were allowed to leave even after telling them you’re not interested. Staff was SLOW at everything. Check in was 30 mins. Check out was also 30 mins which resulted in us missing our prepaid private airport transportation (which cost us $180USD) and we had to stuff ourselves into a small uber with 3 kids under 5 and no car seats. If the check out didn’t take that long, we would have made our ride. A lot of staff also don’t speak English which can be frustrating when you need something, like you’re room cleaned (we had to call and message on the app multiple times, and ended up having to hunt down a cleaner making rounds elsewhere) or transfer to another part of the resort - we went on a couple rides within the resort just to end up at the same place after 20 mins because the drivers kept responding “yes” after being asked multiple times if they can take us back to our room/building but they kept circling back to the lobbies instead.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor hotel de Cancun me encanto mi visita quisiera repetir muy pronto
Stayed 3 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The room cleanliness was not up to par, the TV in the room was not working. We had called maintenance to fix the tv and it was still not fixed for our whole stay. There was a cockroach at the omelet station on the customer side. The elevators were dirty. The hallways in our building were broken and hazardous to walk/trip on. There were broken tiles in the Caribeno pool and the lazy river at the water park. The water in the lazy river was dirty and murky looking. Only two out of three water slides were working. Overall, not a 5 star.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Great experience for children! So many things to do.
Stayed 3 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Misplaced luggage, delayed to fix their errors, was told our second room would be upgraded and the didn’t do so, poor communication from staff to visitors. Majority of the restaurants are awful (2 had good food) the rest we ate at… we returned each dish, it was inedible. Never have we ever seen a hotel with such bad food even my toddler wouldn’t eat it. Asked each restaurant for high chairs multiple times and they never came through with them, many dishes missing plates we ordered… just a disaster. Not worth what is being charged. The pharmacy is also price gouging, charging literally x10 more for medicines than you would pay off the property. Additionally they failed to tell us airport transportation was covered if we stay 4 nights so we paid for an additional service. I would not recommend this hotel to anyone who wants to feel their money was well spent. This was our 5th time to Cancun and the worst by far.
Stayed 3 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Misplaced luggage, delayed to fix their errors, was told our second room would be upgraded and the didn’t do so, poor communication from staff to visitors. Majority of the restaurants are awful (2 had good food) the rest we ate at… we returned each dish, it was inedible. Never have we ever seen a hotel with such bad food even my toddler wouldn’t eat it. Asked each restaurant for high chairs multiple times and they never came through with them, many dishes missing plates we ordered… just a disaster. Not worth what is being charged. The pharmacy is also price gouging, charging literally x10 more for medicines than you would pay off the property. Additionally they failed to tell us airport transportation was covered if we stay 4 nights so we paid for an additional service. I would not recommend this hotel to anyone who wants to feel their money was well spent. This was our 5th time to Cancun and the worst by far.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really amazing experience, the staff was very nice and helpful, the place was really amazing the food was super good , the activities were really fun and entertaining The room was really clean and beautiful Overall the experience was great and we enjoyed every minute in this resort I will definitely come again
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal para familias, cuenta con múltiples actividades para niños pequeños y grandes. Gran variedad de alimentos.
Stayed 2 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water. Super low water pressure. Had resort credit I tried to use they made me pay 3 times the amount. Sold me a discount for future stay when I called and tried to use it they told me it was 8 nights minimum and not 4 as promised. This was my second time at this property. First time everything was great. This time the quality has simply gone down. I was going to let it go however the staff really screwed me over at the end and didn't let me check out until I had payed 3 times for my jewelry purchase. I hope the management fixes these issues bc it is a great place for kids.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever I loved it
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this resort and my family absolutely loved it! The highlight for my children was the jumper room, where they spent hours having fun and burning off energy. The kids’ water park was also fantastic—clean, safe, and full of exciting features that kept them entertained every day. The resort was very family-friendly, and it was wonderful to see how much thought was put into activities for children. The staff was friendly, the grounds were well maintained, and there was always something fun for the kids to do. Seeing how happy and excited my children were throughout our stay made the trip even more special. We would definitely return and highly recommend this resort to families looking for a fun and relaxing vacation with great amenities for kids
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Family-friendly
Stayed 5 nights in Jun 2026
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Check in takes forever long waits front desk always long wait . Beware of free credits it’s time share pitch at check in. We upgraded our room and the process was very disorganized, just be aware. We had a coackrwch in the suite and we complained it was just ignored. . Work around resort is loud and starts 7 am Restaraunt’s in main lobby amazing. All others include pool bars are low quality food, non attentivs staff, warm beer, no service definitely below all other resorts. On the positive side best kids resort in Mexico if your goal is kids this is the place to be hands down best hotel. Quality restraints for dinner for adults and above and beyouvd entertainment. Regardless all negative I will still go back with kids!!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach were really bad.. smelled disgusting.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property lots to do, some things such as bowling alley not included. Wish they would have told us how to use the app so we could have know activities. So that others will know, it is set to all lobby’s on the app. You must change it to hotel your in for the detailed list. They try to get you get upgrades and sell you stuff at the beginning, just keep playing on your phone and keep saying no thanks I’m not interested. Friendly staff and food was amazing. I was not a fan of Casa Mia. Wish we would have skipped that one. Habibi, Jade, and Los tacos were are favorites we tried. Don’t forget Boulangerie it was amazing. Jump area was great too. Alcohol is not like USA lower proof, even the top shelf liquor. We had to do lots of shots just to get a buzz. Water park was fun, arcade too. Great place for family fun, not really party fun vibe. Little music at pools only at certain times.
Stayed 5 nights in Jun 2026