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"I spent 10 days at Oleo and it can only be described as a dream. My #1 tip would be to upgrade to "Inspira". When upgrading you have a portion of the
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Your stay at this Zona Hotelera property places you within 3 miles (5 km) of Delfines Beach and Aquaworld. Ventura Park Cancun and Cancun Interactive Aquarium are also within 6 miles (10 km).
All-inclusive
A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.
Free WiFi, comfy beds
Boasting comforts such as pillowtop beds and Egyptian cotton sheets, the 168 guestrooms offer thoughtful touches like free minibar items and espresso makers. Other amenities include free WiFi, 24-hour room service, and flat-screen TVs with digital channels.
Oleo Cancun Playa All Inclusive Boutique Resort ratings based on 51 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Oleo Cancun Playa All Inclusive Boutique Resort
Everyone (24)Couples (11)Family (11)
5 out of 5
I spent 10 days at Oleo and it can only be described as a dream. My #1 tip would be to upgrade to "Inspira". When upgrading you have a portion of the beach designated for Inspira guests only. The chairs and beach covers are better and more comfortable. You also get extra perks like free Starbucks & discounts on excursion packages. it was well worth it.
The room was 10/10 with an ocean front & immaculate when it comes to cleanliness. Our room was constantly cleaned and we always had what we needed. The furniture and sheets were extremely comfortable and the decor was to die for.
The service was stupendous. We were always checked on and accommodated whether it was room service, poolside service or activity recommendations. The staff was extremely attentive and welcoming ESPECIALLY the servers. This may have been because we tipped even though it was all inclusive but hey, we aren't garbage human beings.
The food was surprisingly good for an all inclusive resort. The room service and pool side food was the same menu, but delicious. The fish tacos & chicken wrap were amazing. According to my Fiancé the fries were "rocking" which says a a lot coming from him. There were only a few restaurant options but they were all lovely and again the decor & cleanliness was notable. The buffet area would have different themed nights like, for example, Italian night which had bread sticks & candles decorating the table like Lady and The Tramp. It was wonderful.
10/10 We're coming back
Posted by MatthewC, from New York, NY on 3 Apr. 2020
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Comment from Hotel Management
5 May 2020
by OLEO TEAM
Dear guest, really thank you a lot for your comment, thank you for staying with us, for us it was a pleasure to serve you, we work hard to deliver an exceptional guest experience and we are glad to hear that we met our service goal. See you soon back in Óleo.
5 out of 5
The property was well maintained and laid out nicely. The room was very clean and well serviced. The staff was friendly, very accommodating and courteous. The dining was very enjoyable, and the food was well prepared. The view from our sunset suite was breathtaking, and the turquoise blue water of the Gulf of Mexico was spectacular. We really enjoyed this all-inclusive resort and highly recommend it.
Posted by a verified traveller on 29 Feb. 2020
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Comment from Hotel Management
8 Mar. 2020
by OLEO TEAM
Dear guest, really thank you a lot for your comment, thank you for staying with us, for us it was a pleasure to serve you, we work hard to deliver an exceptional guest experience and we are glad to hear that we met our service goal. See you soon back in Óleo.
5 out of 5
The staff at this resort are amazing and go above and beyond in every aspect. The rooms are beautiful and have everything you need to make your stay comfortable. I loved the 24 hour room service and the food was very good. There are only a few restaurant options but the room service and quality of the restaurants made up for that, never went hungry. The pool is on the smaller side however because the resort is a bit smaller it was never overly busy. I would recommend this hotel to anyone!! The beach is beautiful and the staff put so much effort into cleaning it and setting up little sun tents every day. I left yesterday and miss it already!
Posted by a verified traveller on 28 Feb. 2020
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Comment from Hotel Management
29 Feb. 2020
by OLEO TEAM
Thank you for the awesome rating. We greatly appreciate the support. See you soon back in Oleo Cancun Playa!
3 out of 5
Lobby stuff ride would not exchange money or give any change to tip staff. Less than helpful. Other staff excellent.
Posted by a verified traveller on 12 Jan. 2020
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Comment from Hotel Management
22 Jan. 2020
by OLEO TEAM
Dear Guest, Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your comments are transmitted to everyone. Sincerly, Oleo Cancun Playa All Inclusive Boutique Resort
5 out of 5
The people are so nice and friendly!! Our waitress Areali was so awesome!! The food was delicious!! Would certainly recommend to friends and family!! The beach and the water was so clear!! Easy bus ride to buy things!!
Posted by a verified traveller on 4 Jan. 2020
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Comment from Hotel Management
7 Jan. 2020
by OLEO TEAM
Thank you for your visit, Your comments are much appreciate and I will share your review with all the team, they will be very happy to know that you had a great time! See you soon back in Oleo Cancun Playa!
5 out of 5
Posted by a verified traveller on 11 Dec. 2019
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Comment from Hotel Management
11 Dec. 2019
by OLEO TEAM
Thank you for the awesome rating, for us it was a pleasure to served you! See you soon back in Óleo.
4 out of 5
Had a problem initially at check in, was given the wrong room way under what I had paid for and dealt with a few rude staff member who said there is nothin greet could do. Eventually dealt with the manager who made things right and upgraded us for the next night. Everything else was great but I wasn’t thrilled about spending time arguing with staff to get what I paid for.
Posted by a verified traveller on 10 Dec. 2019
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Comment from Hotel Management
11 Dec. 2019
by OLEO TEAM
Thank you for choosing us, we are sorry for the inconvenience on the day of your arrival, we will work to getthing better, at Óleo Boutique Hotel we are here to serve you.
3 out of 5
The staff was very nice. I was expecting a resort but it felt more like a small hotel. Only one pool, the jacuzzi was lukewarm if that. The pool was freezing! We were in a group of 14 and most liked the food but I was not a fan, so I may be overly picky. Both myself and my husband got sick from something, so did a few others in our group. The location of the property is not ideal either, very far from downtown shops and restaurants. If you want a quiet getaway and have low expectations than this may be your ideal choice.
Posted by Hector, from Seattle, WA on 24 Nov. 2019
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Comment from Hotel Management
10 Dec. 2019
by OLEO TEAM
Thank you for your visit, we appreciate your comments, we hope you welcome back.
4 out of 5
Posted by a verified traveller on 12 Nov. 2019
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Comment from Hotel Management
16 Nov. 2019
by OLEO TEAM
Thank you for the good rating, It was a pleasure to serve you. We greatly appreciate the support. See you soon back in Óleo.
1 out of 5
Nothing was unique. The rooms did not have potable water. It took multiple calls to get bottled water sent to the room. It only had two restaurants plus the world's smallest. The resort was in pitiful conditio. It only had one pool. The hot tub was roped and was out of service/. There was no beer in the mini-'frig.The pool showers and bathrooms were out of order during part of the stay.
Posted by a verified traveller on 21 Oct. 2019
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Comment from Hotel Management
22 Oct. 2019
by OLEO TEAM
Dear Guest,
Thank you for taking the time to write such a detailed review. While I wish you had a better first experience, and it's apparent in this case that we fell short. If you can provide us more information about your stay, dates and room number please.
We are here to hear you please contact us directly at the hotel.
Sincerely,
Oleo Cancun Playa All Inclusive Boutique Resort
About the Oleo Cancun Playa All Inclusive Boutique Resort
Surcharge for premium or imported non-alcoholic beverages
Fitness facilities included
Premium food items not included
Tennis included
Laundry/dry cleaning services not included
Scuba diving excursions not included
Motorized water sports not included
All available beverages included
Spa/beauty facilities and services not included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
All food and beverages included
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled liquor
Minibar (all beverages included)
Onsite live performances included
Theme parties included
Property Features
Oleo Cancun Playa All Inclusive Boutique Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Oleo Cancun Playa All Inclusive Boutique Resort like an outdoor pool and an outdoor tennis court. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a steam room, a fitness center, and a garden. A complete renovation of Oleo Cancun Playa All Inclusive Boutique Resort was completed in November 2017. This 4-star Cancun property is smoke free.
Oleo Cancun Playa All Inclusive Boutique Resort offers 168 air-conditioned accommodations with free minibar items and espresso makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include showers, bathrobes, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Pillowtop beds
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Digital channels
Movies for purchase
Espresso maker
Egyptian cotton linens
Shower
Housekeeping (daily)
Local calls (free)
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
Azul - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Almar - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hakka - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
El Botanero - This beachfront restaurant specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
El Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.
Spa Services
Number of treatment rooms 3
Massages on beach
Manicures and pedicures
Body treatments
Hydrotherapy treatments
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Steam room in spa
Minimum age to access spa is 18
Reflexology
Sports massage
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Cribs (infant beds) are not available.
Pet Policy
Pets: MXN 1000 per pet, per night
Only dogs are allowed
Maximum 1 per room (weight limit: 22 lbs)
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. Guests must contact this property in advance to reserve cribs/infant beds. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: MXN 26.06 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: MXN 1000 per pet, per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Oleo Playa All Inclusive
Oleo Cancun Playa
Oleo Playa
Oleo Cancun Playa All Inclusive Boutique Resort
Oleo Playa All Inclusive Boutique Resort
Oleo Cancun Playa All Inclusive Boutique
Oleo Playa All Inclusive Boutique
Oleo Cancun Playa All Inclusive
Oleo Cancun Playa Inclusive
Oleo Cancun Inclusive Cancun
Oleo Cancun Playa All Inclusive Boutique Resort
Oleo Cancun Playa All Inclusive Boutique Resort Cancun
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
