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"I had a wonderful time staying at Óleo. The staff was tremendously gracious. " More

By a verified traveller on Wed 20 Sep 2023

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Hotel Description

4-star beachfront hotel near Delfines Beach

Beachfront retreat

Your stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Delfines Beach and Aquaworld. Ventura Park Cancun and La Isla Shopping Mall are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive hotel. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and valet parking.

Standard Double Room

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
CA $357* Per night/room 16 Apr. - 17 Apr.

Standard Room

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Inspira Junior Suite Ocean Front

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Inspira Superior Ocean View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite Sunset

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Superior Sunset

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Oleo Cancun Playa All Inclusive Resort ratings based on 27 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Oleo Cancun Playa All Inclusive Resort

Everyone (10) Couples (8) Family (7)
5 out of 5

Posted by on 23 Feb. 2024

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Comment from Hotel Management

2 Mar. 2024 by Guest Service

Dear Lina, We appreciate your visit and your rating, we love to pamper you in the very near future.Kind regardsGuest service

5 out of 5

Posted by on 15 Feb. 2024

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Comment from Hotel Management

16 Feb. 2024 by Guest Service

Dear Marissa, We appreciate your visit, we are more delighted with your score, it will be an honor to receive you soon.Kind regardsGuest service

5 out of 5

Posted by on 24 Nov. 2023

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Comment from Hotel Management

29 Dec. 2023 by Guest Service

Dear Neswaet, Thank you very much for your visit, trust and take the time to write your experience, the Óleo family already miss you and we will be happy to see you back.Our best wishes to you,Sincerely, ,Guest Service

4 out of 5
I had a wonderful time staying at Óleo. The staff was tremendously gracious.

Posted by on 20 Sep. 2023

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Comment from Hotel Management

21 Sep. 2023 by Guest Service

Dear Alex, Thank you very much for your visit, trust and take the time to write your experience, the Óleo family already miss you and we will be happy to see you back.Our best wishes to you

3 out of 5
Small resort i like. Room was nice, house keeping did excellent. Staff was nice and helpful. Food could be better, not a big selection, they didnt enforce the aspire upgrade so i wouldnt upgrade. If you made some parts adults only and enforced it. More people could enjoy a quite or fun time at pool. Without kids screaming an throwing balls at swim up bar.

Posted by on 26 Aug. 2023

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Comment from Hotel Management

3 Sep. 2023 by Guest Service

Dear Terry, Thank you very much for staying with us and taking the time to write your comment.Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.The entire ÓLEO family will be more than happy to welcome you back.Our best wishes to you

3 out of 5
Employees were very professional and courteous. Food was ok. Wish there was more options for dinner. Beach waves were always rough. The water did not look as pretty as they use in their website

Posted by on 14 Jun. 2023

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Comment from Hotel Management

25 Jun. 2023 by Guest Service

Dear Nancy, Thank you very much for staying with us and taking the time to write your comment.Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.The entire ÓLEO family will be more than happy to welcome you back.Our best wishes to you

1 out of 5
There was nothing at all I liked about this property. The customer service reps were awful. They would’ve actually lie to you. I left two days early because it was such a bad experience and the representative promised me she had a 4 AM transfer that I prepaid to the airport. I waited in the lobby until 430 and then I ended up hiring a cab because they were never called. $35 later. The food was subpar. The rooms were exaggerated on their website. They lost my electronic bracelet. Connection to my door twice. Charged $173 for beds on the beach which another hotels I’ve never seen a charge. I’ve been to Mexico several times, Cancun, etc.. and have never had such a poor experience. They don’t accommodate their clients here and they’re just looking to make extra money.

Posted by on 23 Apr. 2023

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Comment from Hotel Management

30 Apr. 2023 by General Manager

Dear Mary, Once again we appreciate your stay with us, we regret to know that despite our personalized service from the entire Óleo family and extra benefits that were granted were not enough for your satisfaction, it is important to clarify that your transportation service was confirmed for the day of your scheduled departure and you left the property one day before.Despite your bad attitude, we work daily with our hearts so that our guests can feel the hospitality made by hand, we are sorry that we did not comply with yours.We take our guest feedback very seriously and look forward to addressing any issues you may have encountered during your stay.The Óleo family wishes you a safe return home.Sincerely,

1 out of 5

Posted by , from HARVARD on 30 Jan. 2023

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5 out of 5
Excellent food, Excellent beach, pools were wonderful. All employees were fantastic.

Posted by on 19 Dec. 2022

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Comment from Hotel Management

24 Dec. 2022 by Guest Service

Dear Christopher, Thank you for taking the time to share your kind comments about your recent stay with us. It is a pleasure to know that she enjoyed our gastronomic offer and the service of our artists. Your opinion is of great importance to us, as it allows us to continuously improve in order to create memorable moments for our guests and that they feel the hospitality of being with us every day.We hope to have the honor of welcoming you very soon, the ÓLEO family wishes you a safe return home and very happy holidays!Kind wishes,

4 out of 5
Nice place to stay very relaxing, clean rooms, room had great views, great service, food was ok and not much entertainment but overall nice place.

Posted by on 10 Nov. 2022

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Comment from Hotel Management

11 Nov. 2022 by Guest Service

Dear Mequna, Thank you so much for staying with us and taking the time to rate us.We are pleased to read that you enjoyed your stay with the quality of food and efficiency of the service of our artists. We will be more than happy to welcome you soon.The ÓLEO family wishes you a safe return home.Best regards

About the Oleo Cancun Playa All Inclusive Boutique Resort

Location Blvd. Kukulkan Km 19.5, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • One or more venues limit beverages
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Onsite live performances included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Buffet and à la carte dining
  • Scuba diving lessons not included
  • Onsite entertainment and activities included

Property Features

Oleo Cancun Playa All Inclusive Resort is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Oleo Cancun Playa All Inclusive Resort like an outdoor pool and an outdoor tennis court. Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a fitness center, a garden, and a terrace. Limited free parking is available on a first-come, first-served basis. This 4-star Cancun hotel is smoke free.

  • 168 guestrooms or units
  • 11 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Oleo Cancun Playa All Inclusive Resort offers 168 air-conditioned accommodations with free minibar items and espresso makers. 50-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Azul - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Almar - This beachfront restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Hakka - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

El Botanero Snacks - This beachfront restaurant specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Brown Bag Cafe - This coffee shop serves light fare only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Hydrotherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 1000 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. <

  • No cribs (infant beds) available
  • Service animals not allowed
  • Pets Allowed-Specific Rooms Only
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 76 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1000 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oleo Playa All Inclusive
  • Oleo Cancun Playa
  • Oleo Playa
  • Oleo Cancun Playa All Inclusive Boutique Resort
  • Oleo Playa All Inclusive Boutique Resort
  • Oleo Cancun Playa All Inclusive Boutique
  • Oleo Playa All Inclusive Boutique
  • Oleo Cancun Playa All Inclusive
  • Oleo Cancun Playa Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.