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4.1 out of 5

"Is a beautiful hotel and the staff is just perfect " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

4-star beachfront property near Delfines Beach

On the beach

Your stay at this Zona Hotelera property places you within 3 miles (5 km) of Delfines Beach and Aquaworld. Ventura Park Cancun and Cancun Interactive Aquarium are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and Egyptian cotton sheets, the 168 guestrooms offer thoughtful touches like free minibar items and espresso makers. Other amenities include free WiFi, 24-hour room service, and flat-screen TVs with digital channels.

Junior Suite Sunset

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$287* Per night/room 16 Dec. - 17 Dec.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Inspira Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 4 Max

Inspira Superior Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Sunset

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Oleo Cancun Playa All Inclusive Boutique Resort ratings based on 46 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oleo Cancun Playa All Inclusive Boutique Resort

Everyone (23) Couples (8) Family (10)
5 out of 5

Posted by on 11 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by OLEO TEAM

Thank you for the awesome rating, for us it was a pleasure to served you! See you soon back in Óleo.

4 out of 5
Had a problem initially at check in, was given the wrong room way under what I had paid for and dealt with a few rude staff member who said there is nothin greet could do. Eventually dealt with the manager who made things right and upgraded us for the next night. Everything else was great but I wasn’t thrilled about spending time arguing with staff to get what I paid for.

Posted by on 10 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by OLEO TEAM

Thank you for choosing us, we are sorry for the inconvenience on the day of your arrival, we will work to getthing better, at Óleo Boutique Hotel we are here to serve you.

3 out of 5
The staff was very nice. I was expecting a resort but it felt more like a small hotel. Only one pool, the jacuzzi was lukewarm if that. The pool was freezing! We were in a group of 14 and most liked the food but I was not a fan, so I may be overly picky. Both myself and my husband got sick from something, so did a few others in our group. The location of the property is not ideal either, very far from downtown shops and restaurants. If you want a quiet getaway and have low expectations than this may be your ideal choice.

Posted by , from Seattle, WA on 24 Nov. 2019

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Comment from Hotel Management

10 Dec. 2019 by OLEO TEAM

Thank you for your visit, we appreciate your comments, we hope you welcome back.

4 out of 5

Posted by on 12 Nov. 2019

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Comment from Hotel Management

16 Nov. 2019 by OLEO TEAM

Thank you for the good rating, It was a pleasure to serve you. We greatly appreciate the support. See you soon back in Óleo.

1 out of 5
Nothing was unique. The rooms did not have potable water. It took multiple calls to get bottled water sent to the room. It only had two restaurants plus the world's smallest. The resort was in pitiful conditio. It only had one pool. The hot tub was roped and was out of service/. There was no beer in the mini-'frig.The pool showers and bathrooms were out of order during part of the stay.

Posted by on 21 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by OLEO TEAM

Dear Guest, Thank you for taking the time to write such a detailed review. While I wish you had a better first experience, and it's apparent in this case that we fell short. If you can provide us more information about your stay, dates and room number please. We are here to hear you please contact us directly at the hotel. Sincerely, Oleo Cancun Playa All Inclusive Boutique Resort

3 out of 5
The restaurant, pool, and cleaning staff, they are outstanding, but I had so many problems with the room. I had to change rooms about 3 times, because the first one had a view, but it was right next to the construction, which I was told it was going to end around 5pm and it was 11:30pm, and the construction was still there. the second, had no view whatsoever and the third, had some ocean view on the corner of it but had problem with a very noise A/C. The Maneger want me to change rooms again and I said enough is enough, how many times do you want me to keep changing rooms and all with problems. I had to stay in a noise room until the end of my stay. I am not so pleased with this situation, and hope the next guest does not have to go through what I had to go through myself and my Spouse. I went there to celebrate my birthday and my anniversary. If it was for the way the staff treat me, I would have no problem coming bak to this Hotel, but not for the rooms problems that I had in there.

Posted by on 4 Oct. 2019

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Comment from Hotel Management

5 Oct. 2019 by OLEO TEAM

Dear Guest, Thank you for taking the time to share your comments. While we wish you had a better first good experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to welcome you back to our hotel very soon! Sincerely, Oleo Cancun Playa All Inclusive Boutique Resort

1 out of 5
The hotel was not what it shows on the website ,not up to quality standard. And definitely not a 4 star.after a lot of complaints they moved us to a sister hotel. And that was beautiful very impressive.

Posted by on 25 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by OLEO TEAM

Dear Guest, Thank you for taking the time to share your comments. While we wish you had a better first good experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to welcome you back to our hotel very soon! Sincerely, Oleo Cancun Playa All Inclusive Boutique Resort

5 out of 5

Posted by on 23 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by Oleo Team

Dear Guest, Thank you for your visit, we appreciate your feedback, for us it was a pleasure to serve you. Sincerely, Óleo Cancún Playa All Inclusive Boutique Resort

4 out of 5

Posted by on 9 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Oleo team

Dear Guest, Thank you for your visit, we appreciate your feedback, for us it was a pleasure to serve you. Sincerely, Óleo Cancún Playa All Inclusive Boutique Resort

4 out of 5

Posted by on 1 Sep. 2019

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Comment from Hotel Management

2 Sep. 2019 by OLEO TEAM

Dear Guest, Thank you for your visit, we appreciate your feedback, for us it was a pleasure to serve you. Sincerely, Óleo Cancún Playa All Inclusive Boutique Resort

About the Oleo Cancun Playa All Inclusive Boutique Resort

Location Blvd. Kukulkan Km 19.5, Cancun, QROO 77500

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included

Property Features

Oleo Cancun Playa All Inclusive Boutique Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Oleo Cancun Playa All Inclusive Boutique Resort like an outdoor pool and an outdoor tennis court. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Oleo Cancun Playa All Inclusive Boutique Resort was completed in November 2017. This 4-star Cancun property is smoke free.

  • 168 guestrooms or units
  • 11 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13 km / 8.1 mi)
  • Parking: Free self parking

Room Amenities

Oleo Cancun Playa All Inclusive Boutique Resort offers 168 air-conditioned accommodations with free minibar items and espresso makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include showers, bathrobes, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Espresso maker
  • Egyptian cotton linens
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Azul - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Almar - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Hakka - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

El Botanero - This beachfront restaurant specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

El Lobby Bar - Onsite lobby lounge. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 3
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • Pets: MXN 1000 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed). Contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • Debit cards not accepted
  • No cribs (infant beds) available
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25 per accommodation, per night
  • Sanitation services: MXN 25 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1000 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oleo Playa All Inclusive
  • Oleo Cancun Playa
  • Oleo Playa
  • Oleo Cancun Playa All Inclusive Boutique Resort
  • Oleo Playa All Inclusive Boutique Resort
  • Oleo Cancun Playa All Inclusive Boutique
  • Oleo Playa All Inclusive Boutique
  • Oleo Cancun Playa All Inclusive
  • Oleo Cancun Playa Inclusive
  • Oleo Cancun Inclusive Cancun
  • Oleo Cancun Playa All Inclusive Boutique Resort
  • Oleo Cancun Playa All Inclusive Boutique Resort Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.