This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
Within a 10-minute walk of this Zona Hotelera property, you'll find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Also, Tequila Museum is within half a mile (1 km) and Isla Dorada is within 2 miles (3 km).
All-inclusive
This all-inclusive property features 4 restaurants, 2 outdoor pools, and a spa tub. Relax with beach cabanas, sun loungers, and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and free self parking.
Hotel NYX Cancun All Inclusive ratings based on 36 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hotel NYX Cancun All Inclusive
Everyone (8)Couples (11)Family (12)
5 out of 5
Staff is very friendly and everything is very clean
Posted by Ellen on 6 Jan. 2023
Was this review helpful to you?
Comment from Hotel Management
7 Jan. 2023
by Guest Experience Manager.
Dear Ellen,Thank you for sharing your lovely review.We are glad to read that you had great stay with us, specially that you had enjoyed the friendly services that our staff offered you, as well as the cleanliness of our facilities.We hope you can visit us again, to pamper you even more.Warmest regards.
5 out of 5
Very safe nice property for Spring Break college students. Loved the food and beach!
Posted by Dana on 9 Apr. 2024
Was this review helpful to you?
Comment from Hotel Management
10 Apr. 2024
by Guest Experience Manager.
Dear Dana,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.
5 out of 5
Small but cute. Had everything we needed for a comfortable stay.
Posted by Edily on 5 Mar. 2024
Was this review helpful to you?
Comment from Hotel Management
6 Mar. 2024
by Guest Experience Manager.
Dear Edily,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.
4 out of 5
Lovely hotel! Everyone there was very nice and helpful. I plan on going back to experience another beautiful vacation!
Posted by Tianna on 1 Jan. 2024
Was this review helpful to you?
Comment from Hotel Management
8 Jan. 2024
by Guest Experience Manager.
Dear Tianna, Thank you for sharing your kind review.We are really happy to read that you had a lovely stay with us, specially that you had enjoyed the attentive and helpful service that our staff offered you.We are looking forward to seeing you again, so we can pamper you even more.Warmest regards.Guest Experience Manager.
5 out of 5
We enjoyed our 4 day 3 night stay with this all inclusive resort. There are 3 different restaurants on the property, 2 pools, and live music most nights. The resort offers a variety of activities to do on the property. Would definitely go back.
Posted by Fernando on 18 Nov. 2023
Was this review helpful to you?
Comment from Hotel Management
18 Nov. 2023
by Guest Experience Manager.
Dear Fernando,Thank you for sharing your kind review.We are really happy to read that you had a great time with us, specially that you had enjoyed the delicious quality of our restaurants.It is gratifying to read that you appreciate the activities from our entertainment team, as well as our facilities.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.
2 out of 5
I checked out earlier than planned and went somewhere else. Too many restrictions for a hotel that is supposed to be all inclusive. No variety of food options offered if you did not care for the main menu. I was told that I had to go to my room if I wanted a hamburger but I could not bring it to eat in the restaurant even though the burger was prepared in the same restaurant I sat in. The room was disappointing. Not what I booked. They offered to bring an extra bed when I told them I booked too queen beds, not a queen and a sofa bed! There was garbage from the previous occupant. I am thankful Yelena for upgrading us to more decent room but the food lack options was the final straw. This was not how I wanted to celebrate my birthday.
Posted by Maloree on 4 Nov. 2023
Was this review helpful to you?
Comment from Hotel Management
6 Nov. 2023
by Guest Experience Manager.
Dear Marolee,Thank you for taking the time to share your valuable review.I am sorry to read that you didn't fully enjoy your stay with us.Normally, we have great comments regarding the variety of our restaurants. When you request the burger, they only have the service for room service, they didn't have it for the restaurant, that same restaurant it is in charge to prepare the room service food. An apology for this inconvenience. I have on system that you book a deluxe unit, these can have 1 king-size bed with sofa bed or 2 queen size, nonetheless, it is not possible to book the type of bed, since it will depend on the availability. Nonetheless, I am truly sorry to read that you find a bin with rubbish. This information was already sent to our housekeeping department to avoid this to happened again.We appreciate your comments since it helps us to improve our services.We hope you could give us the opportunity to welcome you back, and offer you a better experience.Warmest regards.Guest Experience Manager.
5 out of 5
All staff is very nice. Hotel is nice and clean. I just loved everything about this hotel.
Posted by Maria on 21 Aug. 2023
Was this review helpful to you?
Comment from Hotel Management
21 Aug. 2023
by Guest Experience Manager.
Dear Maria,Thank you for sharing your kind review.We are really glad to read that you had a great time with us, specially that you had enjoyed our facilities and the attentive service that our staff offered you.We hope you could visit us again, to pamper you even more.Warmest regards.Guest Experience Manager.
5 out of 5
The Hotel NYX Cancun is a diamond in the rough. On the last day we were there we had three staff members say goodbye in such a beautiful way. My wife and I had tears in our eyes as we left this amazing hotel. It was beautiful in quiet ways as the staff members were so thoughtful and patient with all of our requests. As a composer, My wife and I have traveled extensively in Europe and I must say that this Hotel stands above so many of the most well-known hotels we have ever stayed at simply because of the genuine kindness of the amazing staff members. There is only one choice for the most beautiful memories in your life, : Hotel NYX Cancun.
Posted by Timothy P, from LEWISVILLE on 8 Aug. 2023
Was this review helpful to you?
Comment from Hotel Management
8 Aug. 2023
by Guest Experience Manager.
Dear Timothy,Thank you for sharing your lovely review.We are really glad to read that you had a great time with us, specially that you ha enjoyed the friendly and attentive service that our staff offered you, making you feel welcomed, giving you beautiful memories.We hope you can visit us again, to pamper you even more.Warmest regards.
4 out of 5
The property provides good dining options. In particular, breakfast and dinner buffet are quite good. The property is somewhat small with two small pools.
Posted by Sun Joo on 31 Jul. 2023
Was this review helpful to you?
Comment from Hotel Management
31 Jul. 2023
by Guest Experience Manager.
Dear Sun Joo,Thank you for sharing your kind review.We are glad to read that you had a nice stay with us, specially that you had appreciated the delicious quality of our restaurants.We hope you could visit us again, to pamper you even more.Warmest regards.Guest Experience Manager.
5 out of 5
The room the food the pool the beach the staff in very clean
Posted by Eric Dean on 27 Jul. 2023
Was this review helpful to you?
Comment from Hotel Management
27 Jul. 2023
by Guest Experience Manager.
Dear Eric,Thank you for sharing your kind review.We are truly happy to read that you had a great time with us, specially that you had enjoyed the delicious quality of our restaurants, as well as your comfortable room.It is gratifying to read that you had appreciated the kind service of our staff, and the beauty of our beach area.We hope you could visit us again, to pamper you even more.Warmest regards.Guest Experience Manager.
The property will be renovating from April 1 2024 to June 30 2024 (completion date subject to change). The following areas are affected:
Exterior
Hallway
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
All-inclusive Details
Additional gratuities accepted
All onsite activities, and facilities and equipment included
Spa/beauty facilities and services not included
Property Features
Hotel NYX Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Cool off in one of the 2 outdoor swimming pools at Hotel NYX Cancun All Inclusive, and enjoy amenities like a spa tub and a fitness center. Free breakfast is served daily. There are 4 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Cancun property.
195 guestrooms or units
8 buildings
4 dining venues
2 bars or lounges
Buffet breakfast (free)
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Convenience store
Terrace
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Water dispenser
Bar by the pool
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Free WiFi
Grocery/convenience store
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Hotel NYX Cancun All Inclusive offers 195 air-conditioned accommodations with safes and hair dryers. This Cancun property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Minibar
In-room dining (limited hours)
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Deck - This restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.
Spa Services
Massages on beach
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with elevator service.
Hotel NYX Cancun All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
Pets and service animals are not allowed at Hotel NYX Cancun All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
Service animals not allowed
Noise-free rooms not guaranteed
Debit cards
Car recommended
Staffed front desk
Smoke detector
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitization practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Onsite COVID-19 testing (PCR) is available
Onsite COVID-19 testing (Antigen) is available
Reservations are required for onsite COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 150 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 35 per vehicle (one-way, maximum occupancy 4)
Airport shuttle fee per child: USD 35 (one-way), (up to 12 years old)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
Nyx All Inclusive
All-inclusive property Hotel Nyx Cancun All Inclusive Cancun
Cancun Hotel Nyx Cancun All Inclusive All-inclusive property
All-inclusive property Hotel Nyx Cancun All Inclusive
Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
Hotel Nyx Cancun All Inclusive Cancun
Nyx Cancun Inclusive Inclusive
Hotel Nyx Cancun All Inclusive Cancun
Hotel Nyx Cancun All Inclusive All-inclusive property
Hotel Nyx Cancun All Inclusive All-inclusive property Cancun
There was an error importing /Cancun-Hotels-Hotel-NYX-Cancun-All-Inclusive.h19336096-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Cancun-Hotels-Hotel-NYX-Cancun-All-Inclusive.h19336096-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
