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On the beach
Within a 15-minute walk of this Zona Hotelera hotel, you'll find Cancun Interactive Aquarium and La Isla Shopping Mall. Forum Beach and Cancun Convention Center are also within 2 miles (3 km).
Onsite dining, 2 outdoor pools
This hotel features 4 restaurants, 2 outdoor pools, and an outdoor pool. Business travelers can take advantage of the laundry service. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and free self parking.
Free WiFi, plasma TVs
The 196 guestrooms have plasma TVs with cable channels and offer free WiFi and minibars. Other amenities include room service, coffee/tea makers, and ceiling fans.
Hotel NYX Cancun ratings based on 101 Verified Reviews
Guest reviews for Hotel NYX Cancun
24 Jul. 2019 by Guest Services and Experience Manager.
Thank you very much for your calification.
3 Oct. 2018 by Aracely Alcázar
Thank you very much for choosing Hotel NYX Cancun for your vacations. We are very sorry for the inconveniences that you had during your stay, because of hotel policy you are not allowed to enter with food or external drinks since we are a consumer center. we are in remodeling for the improvement of our facilities. We look forward to see you again. Best Regards
18 Jun. 2018 by Director General
Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for the inconvenience during your stay with us. We hope you will give us an opportunity to host you in the future and meet your expectations. Many thanks for your valuable feedback. Kind regards
2 Jun. 2018 by Director General
Dear Guest First of all thank you very much for letting us be your host on your vacations, It is an honor to read how much you enjoyed your stay at our Hotel, in behalf of the NYX team we would like you to know that reading reviews like yours letting us know that the variety of food and beverages that are offered in our restaurants, the room and Hotel facilities as well as the service that was provided to you exceed your expectations, which is gratifying since our goal is to make you feel that you are in the right place to be pampered. Please come back soon! Best Regards
12 Oct. 2017 by Director General
Dear Guest Thank you for taking the time to share your recent stay with us. It is a pleasure to know that you enjoyed the quality of food and general attention. Your survey is of great importance to us, as it allows us to continuously improve to create memorable moments for our guests and feel the magic of being with us day by day. We look forward to welcoming you again. Best regards
Very late check in
24 Sep. 2017 by Director General
Dear guest Thank you for your comment. As you know at many hotels usually the check in is at 3 pm, this is because the check out is 12pm and we need to get the room ready so you can get in to a nice and clean room. Sorry if this was something that you didn't like but it´s a procedure we do. We tried to get rooms ready before 3 when the guest is already at the hotel, but sometimes the guest before don't do the check out at 12 or before and we have this delays.
The view was the best part of my experience
Happy with Hotel experience.
17 Mar. 2017 by Thank you
Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff. Thank you so much for your comments. See you soon in your next holidays. Best regards Hotel NYX Cancun
Worst hotel ever!!!!!!
17 Aug. 2016 by NYX HOTEL CANCUN
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment , your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for all the inconveniences during your stay with us. Our commitment to provide the best service for that reason we are verifying the details mentioned, in order to meet their needs and fulfill your expectations. We will share them with the persons involved in order to prevent these situations happen again. Many thanks for your valuable feedback. Cordially NYX HOTEL CANCUN
About the Hotel NYX CancunLocation Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO 77500
- Additional gratuities accepted
- All onsite activities, and facilities and equipment included
- Airport transfers not included
- Gratuities not included
Some rates at Hotel NYX Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at Hotel NYX Cancun, and enjoy amenities like an outdoor pool and a spa tub. Free breakfast is served daily. There are 4 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Cancun hotel.
- 196 guestrooms or units
- 5 levels
- 9 buildings
- 4 dining venues
- 2 bars or lounges
- 1055 sq ft of conference space
- 98 sq m of conference space
- Buffet breakfast (free)
- Bar by the pool
- Childcare (surcharge)
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Dry cleaning
- Front desk (24 hours)
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Pool or billiards table
- Convenience store
- Gift shop
- Onsite shopping
- Smoking in designated areas
Family Friendly Amenities
- Family property
- Number of outdoor pools - 2
- Outdoor pool
- Free WiFi
- Grocery/convenience store
- Babysitting or childcare (surcharge)
Available in all rooms: Free WiFi
Free self parking , Parking (limited spaces)
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (21.8 km / 13.5 mi)
- Parking: Free self parking
Hotel NYX Cancun offers 196 air-conditioned accommodations with minibars and safes. Plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
- In-room dining (limited hours)
- Plasma television
- Cable channels
- Coffee maker
- Housekeeping (daily)
- Hair dryer
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Deck - This restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a spa tub and a fitness center.
- Massages on beach
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is 18
- Check-out by noon
Children and extra beds
- Children are welcome.
- Kids stay free! One child stays free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- No pets allowed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- One child stays free
- No rollaway/extra beds available
- No cribs (infant beds) available
- Debit cards
Guests will be asked to pay the following charges at the property:
- Deposit: MXN 3000 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
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