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"We have stayed at Hotel Plaza Caribe several times now when flying into Cancun airport... and returning home to Merida on the ADO. The hotel is acros ... " More

By a verified traveller on Sat 14 May 2016

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Hotel Description

3-star hotel near Cristo Rey Church

Heart of Cancun

Within a 10-minute walk of this Downtown Cancun hotel, you'll find Cristo Rey Church and Mercado 23. Las Palapas Park and Benito Juarez Municipal Building are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 4 conference rooms, free WiFi in public areas, and express check-in. Free self parking, a garden, and express check-out are also offered.

Free WiFi, plasma TVs

In addition to plasma TVs with digital channels, the 134 guestrooms offer free WiFi and room service. Other amenities include down comforters, safes, and showers.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$59* Per night/room 26 Jan. - 27 Jan.

Deluxe Room, 1 King Bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Pool View, Executive Level

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Plaza Caribe ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Plaza Caribe

Everyone (4) Family (1)
2 out of 5
I suppose if you wore blinders with limited view 1 may book here. I wasn't expecting a 4 star hotel. However this was comparable to a poorly kept motel off some back road. The staff had difficulty checking me in & out. My 1st room was on the ground level & part of the older section of the hotel. The smell of mold was so strong I instantly had a headache & requested another room. We were given another room that was on the 2nd floor & was just normal musty expected in an older hotel in a humid climate. However the walls had feet & shoe marks all over them by the side of the bed & the headboard. It added to the over all feeling of being in a pay hourly sort of place if you get my drift. The ac was cool but awfully musty & that is about the only positive I could say. In the booking description & pictures the rooms shown are in the newer section & I suspect when you book through a 3rd party discounted site that the hotel gives you a room in the old section which isn't close to what they show other then it has 2 beds... The phone in room mentioned in description doesn't tell you that you have to put up a deposit of a 1,0000 pesos to even be able to dial. The safe in the room, well they are broke so you have to pay for a safe up at the front desk. Our 1st day while we were there we had a maid on 2 occasions use their master key to enter despite us there, we left & bought another hotel. The grounds are in poor shape & the parrots are in decrepted old cages due to avery dilapitation

Posted by on 11 Aug. 2019

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5 out of 5
Not fancy but very quiet even though centrally locayrd by bus station. AC.

Posted by on 5 Jun. 2019

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Comment from Hotel Management

5 Jun. 2019 by Front Desk Manager

Dear guest, We are glad to hear that you value our Hotel; your opinion is very important to all of us guests and workers, We hope you return soon!

4 out of 5

Cancun ADO location and good food too!

Pros: Staff excellent. Rooms clean and dining is good as well.
Cons: Facilities are older... could use a "makeover".
Location: Close to ADO station. Looks like there is lots of shopping in the neighborhood, but we get to the hotel and don't leave until time for our bus.
We have stayed at Hotel Plaza Caribe several times now when flying into Cancun airport... and returning home to Merida on the ADO. The hotel is across the street from the ADO station and the staff graciously assists us with our luggage. This trip two of us had four very large bags. We have eaten breakfast and dinner in the restaurant, enjoying local cuisine and tasty margaritas. Although facilities are older, the room was clean and the beds were comfy. Air conditioning has worked each time (very important) and the price is good. We will continue to use this hotel when we have a bus ride in our future!

Posted by , from Merida, MX on 14 May 2016

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5 out of 5

new remodeled rooms,nice

Pros: the rooms have been up dated ,
Location: cancun mexico in the city not the hotel zone, nice clean safe feeling,good people helpfull staff
nice place good people,,and a good price,i was happy.

Posted by , from canada on 15 Apr. 2016

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2 out of 5

BIG concert until 2 in the morning and: trouble

Pros: Pool, the staff, restaurant, peacocks, the room except for shower arrangement
Cons: Please see above - pretty obvious
Location: Not a great location unless you need the bus across the street which we did. Too far from the beaches and a kind of dicey area.
So the people in the hotel were great and so was the pool and the restaurant was fantastic including the service. The room on the 2nd night when I had a roommate was problematic because of how the shower was situated. No privacy. No door between the room and the shower. No way to enter the shower without taking off clothes in front of roommate. (We had just met and were starting a tour of two weeks together.) BIG problem was the LOUD concert with tape recorded music and tons of dancers and tons of audience members just outside of our rooms until 2 in the morning. 2nd BIG problem was that we slept for two hours and were awakened at 4 am by very loud, scary voices even closer to right outside our room. We don't know enough Spanish to be sure of what was happening. We think someone was being evicted from the hotel. Maybe someone who didn't have a room there but got past the alarm system and came into our wing. AT least six of us were hearing this and couldn't sleep too much the rest of the night. This was, for most of us, our first night in Mexico. Many of us had never been to MX before. I had been but it didn't make it any less yucky!

Posted by , from Boston, Ma. on 11 Nov. 2015

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. The business-friendly Hotel Plaza Caribe also features a garden, concierge services, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 134 guestrooms or units
  • 3 levels
  • 2 buildings
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (18 km / 11.2 mi)
  • Parking: Free self parking

Room Amenities

Hotel Plaza Caribe offers 134 air-conditioned accommodations with safes and complimentary toiletries. Beds feature down comforters. 42-inch plasma televisions come with digital channels. Bathrooms include showers. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2018.

  • In-room dining (limited hours)
  • Plasma television
  • Digital channels
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Hotel Plaza Caribe has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.


  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • Pets and service animals are not allowed at Hotel Plaza Caribe


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • No pets or service animals allowed
  • Debit cards
  • Number of children who can stay free - 2


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: 50 percent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Plaza Caribe
  • Hotel Plaza Caribe Cancun
  • Plaza Caribe
  • Plaza Caribe Cancun
  • Plaza Caribe Hotel
  • Hotel Plaza Caribe Hotel
  • Hotel Plaza Caribe Cancun
  • Hotel Plaza Caribe Hotel Cancun

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.