"This hotel is overall 2/3 stars. Food is the same thing over and over at the buffet. The restaurants aren’t good. Efrain at the bar was the best part ... " More
On the beach
With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of La Isla Shopping Mall and 3 miles (5 km) of Iberostar Cancun Golf Course. Tequila Museum and Isla Dorada are also within half a mile (1 km).
All-inclusive
This all-inclusive hotel features a private beach, a full-service spa, and 4 restaurants. Business travelers can take advantage of the free WiFi in public areas. Enjoy the 2 outdoor pools and free perks like buffet breakfast and free self parking.
15 Apr. 2024 by Park Royal Beach Cancun
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your opinion into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Sincerely,
2 Aug. 2023 by PRCAN
Dear Susana Anabella Esquibel,First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun. Please receive our sincerest apologies for not meeting your expectations. Appropriate measures have been taken in conjunction with the staff to avoid situations of this type. We look forward to having the opportunity to welcome you again and exceed your expectations on your next visit. Kind regards, General Management, Park Royal Beach Cancun Resort.
19 May 2023 by Michel Thénot Q.
Dear Vernon,We appreciate your feedback, it is wonderful to know that you had a more than pleasant experience. we hope to welcome you again the next time and make you feel at home. Kind regards, General Management, Park Royal Beach Cancun Resort.
20 Mar. 2023 by Michel Thénot, Gerente General
Dear Jose,We appreciate the time you have taken to share your recent experience at Park Royal Beach Cancun. We are sorry we couldn’t meet your expectations, please accept our sincere apologies. Your opinion is very important to us, as we work every day to be better. We are glad that you enjoyed the facilities despite the inconvenience and we would be honored to have you back at our hotel in the near future. Kind regards, General Management, Park Royal Beach Cancun Resort.
28 Nov. 2022 by Michel Thénot, Gerente General
Dear Nicole,First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun, please accept our sincere apologies for not meeting your expectations. Appropriate measures have been taken in conjunction with the staff to avoid situations you have experienced. We look forward to having the opportunity to welcome you again and exceed your expectations on your next visit. Kind regards, General Management, Park Royal Beach Cancun Resort.
28 Nov. 2022 by Michel Thénot, Gerente General
DearTiffany,First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun, please accept our sincere apologies for not meeting your expectations. Appropriate measures have been taken in conjunction with the staff to avoid situations you have experienced. We look forward to having the opportunity to welcome you again and exceed your expectations on your next visit. Kind regards, General Management, Park Royal Beach Cancun Resort.
9 Apr. 2024 by Kristin
Dear Mrs. Kristin:We appreciate your review, it is wonderful to know that you had a more than pleasant experience. We hope to welcome you back next time and make you feel at home. Kind regards, Guest Service, Park Royal Beach Resort Cancun.
8 Mar. 2022 by Rooms Division Manager
Dear Mrs. Irma, Thank you very much for your comments about the quality of our Food at the buffet. Please accept our sincere apologies for the inconvenience; your observations were shared with our Executive Chef and Manager of F. & B., in order to take the corresponding actions. We take your feedback very serious and regret that we have not been able to live up to your expectations. We hope that you will give us opportunity to serve you better in the future. Kind regards, General Management, Park Royal Beach Cancun Resort.
18 Feb. 2022 by Rooms Division Manager
Dear Mrs. Maurquita, First of all we thank you for your recent visit; our mission is the full satisfaction of our customers. We regret that this time we did not meet your expectations, we will emphasize each qualified item, for us it is of the utmost importance to generate unforgettable memories in our guests. This is why we are going to implement an action plan in each area and thus achieve the excellence we seek. I hope that you will give us another opportunity to serve you again in the near future; you will undoubtedly witness the changes to come. Kind regards, General Management, Park Royal Beach Cancun Resort.
14 May 2019 by Rooms Division Manager
Let us thank you in the first place for staying at Park Royal Cancún and for taking the time to share your pleasant experience. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. This kind of reviews encourages us to strive for a service of excellence.
Park Royal Beach Cancun - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. At Park Royal Beach Cancun - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a children's club, a children's pool, and a sauna. Free self parking is available. This 3.5-star Cancun hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Park Royal Beach Cancun - All Inclusive offers 289 air-conditioned accommodations with minibars and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
La Veranda - This poolside buffet restaurant serves breakfast, lunch, and dinner.
El Pescador - This restaurant specializes in seafood and serves lunch and dinner. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Andiamo - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Ekinox - Onsite bar. Open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.