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"This hotel is overall 2/3 stars. Food is the same thing over and over at the buffet. The restaurants aren’t good. Efrain at the bar was the best part
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With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of La Isla Shopping Mall and 3 miles (5 km) of Iberostar Cancun Golf Course. Tequila Museum and Isla Dorada are also within half a mile (1 km).
All-inclusive
This all-inclusive hotel features a private beach, a full-service spa, and 4 restaurants. Business travelers can take advantage of the free WiFi in public areas. Enjoy the 2 outdoor pools and free perks like buffet breakfast and free self parking.
from CA $441
Deluxe Room
Bed Countroom.options.bedSize.Maximum Occupancy
4 Max
Park Royal Beach Cancun - All Inclusive ratings based on 13 Verified Reviews
Review Summary
2.8
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Park Royal Beach Cancun - All Inclusive
Everyone (5)Couples (2)Family (4)
1 out of 5
The price is extremely high for the level of service provided.
Posted by JOSE, from WALDORF on 15 Apr. 2024
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Comment from Hotel Management
15 Apr. 2024
by Park Royal Beach Cancun
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your opinion into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Sincerely,
1 out of 5
Hotel was TERRIBLE! Did not meet our expectations at all! I booked 2 rooms for my family and both rooms were not at par to what we expected. Both of our rooms experienced AC leaking and when we arrived to the room later that night, there was a huge puddle in the middle of the bathroom. One of the rooms shower head continuously leaked throughout the stay. There’s this horrible smell that never went away during our smell, we talked about it with other guests and it turned out, they were also experiencing that same smell. There are only 3 restaurants and you must arrive at 7am and wait approximately 1.5hrs or more in line to make a reservation for dinner for same day or future reservations, not available to do via app as they tell you. Waiters were good, encountered some that were very rude and muttered things behind our backs. The only best thing of the hotel was entertainment. Daily activities and daily shows at night were amazing! The Funtastic crew was great and always in such a good mood in the pool and beach area that it was the best thing we looked forward to during the days we stayed in. Honestly do not recommend this hotel at all, STAY AWAY !
Posted by Susan Anabella Esquibel de on 1 Aug. 2023
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Comment from Hotel Management
2 Aug. 2023
by PRCAN
Dear Susana Anabella Esquibel,First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun. Please receive our sincerest apologies for not meeting your expectations. Appropriate measures have been taken in conjunction with the staff to avoid situations of this type. We look forward to having the opportunity to welcome you again and exceed your expectations on your next visit. Kind regards, General Management, Park Royal Beach Cancun Resort.
5 out of 5
Posted by Vernon on 18 May 2023
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Comment from Hotel Management
19 May 2023
by Michel Thénot Q.
Dear Vernon,We appreciate your feedback, it is wonderful to know that you had a more than pleasant experience. we hope to welcome you again the next time and make you feel at home. Kind regards, General Management, Park Royal Beach Cancun Resort.
2 out of 5
The access to the beach was very simple and was gorgeous. The two pools were on the small side. For five days in a row every single item off of the buffet at the veranda was cold. The employees who try to sell you lifelong memberships literally stalk you to try to get you to buy their memberships. and on my last day unfortunately, I witnessed an employee in the kitchen area drop five spoons on the floor. He picked them up and placed them back on the food trays. I approached him. He completely ignored me. I told one of the other employees in the kitchen, who said that he would bring it up to the manager. This is unacceptable anywhere. Also beware that this location indicates that they are all inclusive but if you want to eat at the restaurants that they have there that are not the Buffay style you have to get up in the morning and get in line at 7:15 AM to make a reservation at their other restaurants. At their only seafood restaurant that they have there, they had plenty of hamburgers and pizzas to choose from that menu Just doesn’t make sense. Food quality, variety, etc. 3-4 star for hotel. A 1 star for food
Posted by Jose on 19 Mar. 2023
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Comment from Hotel Management
20 Mar. 2023
by Michel Thénot, Gerente General
Dear Jose,We appreciate the time you have taken to share your recent experience at Park Royal Beach Cancun. We are sorry we couldn’t meet your expectations, please accept our sincere apologies. Your opinion is very important to us, as we work every day to be better. We are glad that you enjoyed the facilities despite the inconvenience and we would be honored to have you back at our hotel in the near future. Kind regards, General Management, Park Royal Beach Cancun Resort.
3 out of 5
This hotel is overall 2/3 stars. Food is the same thing over and over at the buffet. The restaurants aren’t good. Efrain at the bar was the best part of the entire trip. They constantly try to sell you a timeshare. Spa wasn’t open but you can get a massage on the beach! $60usd. Beds are very hard so you’ll need that massage!
Posted by Nicole on 11 Nov. 2022
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Comment from Hotel Management
28 Nov. 2022
by Michel Thénot, Gerente General
Dear Nicole,First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun, please accept our sincere apologies for not meeting your expectations. Appropriate measures have been taken in conjunction with the staff to avoid situations you have experienced. We look forward to having the opportunity to welcome you again and exceed your expectations on your next visit. Kind regards, General Management, Park Royal Beach Cancun Resort.
3 out of 5
Too many stairs!!! Stairs to get anywhere on the property. Not enough elevators. Not enough food options during the day. The mall across the street was cool. It was close to the ultramar for the island. The staff was hit or miss. Asked for coffee everyday for room, got it once in the 7 days. Beach was very pretty. Best part of the resort!
Posted by Tiffany on 5 Nov. 2022
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Comment from Hotel Management
28 Nov. 2022
by Michel Thénot, Gerente General
DearTiffany,First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun, please accept our sincere apologies for not meeting your expectations. Appropriate measures have been taken in conjunction with the staff to avoid situations you have experienced. We look forward to having the opportunity to welcome you again and exceed your expectations on your next visit. Kind regards, General Management, Park Royal Beach Cancun Resort.
1 out of 5
Posted by Kristin on 7 Apr. 2022
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Comment from Hotel Management
9 Apr. 2024
by Kristin
Dear Mrs. Kristin:We appreciate your review, it is wonderful to know that you had a more than pleasant experience. We hope to welcome you back next time and make you feel at home. Kind regards, Guest Service, Park Royal Beach Resort Cancun.
3 out of 5
Like the spacious rooms, adult pool, Italian, Mexican and Seafood restaurants. Had a coffee maker in our room but no coffee, creamer, sugar and cups. No mini fridge with sodas, beer.
Dislike was getting serve bad beer twice in the lobby bar. We are beers drinkers and know when a keg goes bad. Breakfast buffet lacked more cultural food, like homemade quesadillas, menudo, pozole. More selection of fruits. Stayed 5 days and entertainment was not that great. Lobby had projectors to watch instead of big TV screens. From 1-10 we give it a 5. Thank you
Posted by Irma on 5 Mar. 2022
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Comment from Hotel Management
8 Mar. 2022
by Rooms Division Manager
Dear Mrs. Irma,
Thank you very much for your comments about the quality of our Food at the buffet. Please accept our sincere apologies for the inconvenience; your observations were shared with our Executive Chef and Manager of F. & B., in order to take the corresponding actions. We take your feedback very serious and regret that we have not been able to live up to your expectations. We hope that you will give us opportunity to serve you better in the future.
Kind regards, General Management, Park Royal Beach Cancun Resort.
2 out of 5
The reception staff was rude and unprofessional, excluding the woman that checked me in! I was lied to about my room type and "free covid tests". Some of the local guests were rude and superficial but needed humbling because they were not what they thought they were. The rooms were basic, the food was cold and the same thing every day. The drinks were ok but some of the liquor tasted suspicious. Overall, I give this resort a 3 only because of the waiters, 1 receptionist that helped me, and the 1 woman at the information desk. The front receptionists are rude and LAZY!
Posted by Maurquitta, from Phenix city on 18 Feb. 2022
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Comment from Hotel Management
18 Feb. 2022
by Rooms Division Manager
Dear Mrs. Maurquita,
First of all we thank you for your recent visit; our mission is the full satisfaction of our customers. We regret that this time we did not meet your expectations, we will emphasize each qualified item, for us it is of the utmost importance to generate unforgettable memories in our guests. This is why we are going to implement an action plan in each area and thus achieve the excellence we seek. I hope that you will give us another opportunity to serve you again in the near future; you will undoubtedly witness the changes to come. Kind regards, General Management, Park Royal Beach Cancun Resort.
5 out of 5
We have stayed there before it is really great place in every way, except shuttle pick up to airport was too early 3 1/2 hrs before the flight they picked us up at 4:30 for 7:45 flight there was only 1 couple and us.ride took only 15 minutes.
Posted by a verified traveller on 14 May 2019
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Comment from Hotel Management
14 May 2019
by Rooms Division Manager
Let us thank you in the first place for staying at Park Royal Cancún and for taking the time to share your pleasant experience.
It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track.
This kind of reviews encourages us to strive for a service of excellence.
All onsite activities, and facilities and equipment included
Volleyball included
Soccer (football) included
Yoga classes/lessons included
Dancing classes/lessons included
Theme parties included
Childcare not included
Spa/beauty facilities and services not included
Offsite tours not included
All meals served buffet-style
Buffet and à la carte dining
Local beverages and soft drinks only
Transportation to offsite activities included
Property Features
Park Royal Beach Cancun - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. At Park Royal Beach Cancun - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a children's club, a children's pool, and a sauna. Free self parking is available. This 3.5-star Cancun hotel is smoke free.
289 guestrooms or units
2 buildings
4 dining venues
2 bars by the pool
3 bars or lounges
Buffet breakfast (free)
Deli
Kid's club
Supervised kid's activities
Poolside lounge chairs
Umbrellas for the pool
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Water dispenser
Swim-up bar
Family Friendly Amenities
On private beach
Number of outdoor pools - 2
Children's pool
Waterslide
Free WiFi
Snack bar/deli
Laundry facilities
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Park Royal Beach Cancun - All Inclusive offers 289 air-conditioned accommodations with minibars and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Minibar
LED television
Cable channels
Shower
Housekeeping (daily)
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
La Veranda - This poolside buffet restaurant serves breakfast, lunch, and dinner.
El Pescador - This restaurant specializes in seafood and serves lunch and dinner. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Andiamo - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Ekinox - Onsite bar. Open daily.
Spa Services
Number of treatment rooms 4
Massages on beach
Massages
Hot stone massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
No rollaway/extra beds available
Debit cards
Staffed front desk
Smoke detector
Renewable energy source - wind
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not require health documentation at check-in
Water dispenser use by guests actively encouraged
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cancun Park Royal
Park Royal All Inclusive
Park Royal Cancun
Park Royal Cancun All Inclusive
Caribe Park Royal Grand Cancun
Grand Park Royal Cancun Caribe Hotel Cancun
Park Royal Beach Resort Cancún All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Beach Cancún All Inclusive Cancun
Park Royal Beach Cancún All Inclusive
Park Royal Cancun Inclusive
Park Royal Cancun All Inclusive
Park Royal Cancun - All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Cancun - All Inclusive All-inclusive property
Park Royal Cancun - All Inclusive All-inclusive property Cancun
You should know
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
