"the staffs are very helpful and accommodating, the restaurants are great, the waterpark for the kids are great, the spa service is wonderful. the only
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With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Delfines Beach and 3 miles (5 km) of La Isla Shopping Mall. Museo Maya Trailhead and Maya Cancun Museum are also within half a mile (1 km).
All-inclusive
This all-inclusive resort features free water park access, a full-service spa, and 9 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free supervised childcare is an added bonus.
Seadust Cancun All Inclusive Family Resort ratings based on 45 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Seadust Cancun All Inclusive Family Resort
Everyone (5)Couples (8)Family (23)
4 out of 5
the staffs are very helpful and accommodating, the restaurants are great, the waterpark for the kids are great, the spa service is wonderful. the only bummer is that the zipline, golf coarse, and wall climbing were closed. I had to experience a bad diarrhea during our stay. overall, it was a great vacation to be away from home and work.
Posted by Sherilyn on 29 Jul. 2022
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Comment from Hotel Management
8 Aug. 2022
by Executive Reputation On-line
Hello Sherilyn!
Thank you for your review,
we assure you that we will work on all the points you mention.
It was a pleasure for us to be able to assist you and we look forward to seeing you again on your next vacation.
Thank you for choosing Seadust Cancún Family Resort for your vacations!
Kind regards!
5 out of 5
Our family loved the convenience of everyone at the resort. The staff was great and very friendly. We loved how fast and easy room service was.
Posted by Amanda on 11 Jun. 2022
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Comment from Hotel Management
13 Jun. 2022
by Vanessa
Thank you very much for sharing with us the comments of your recent experience staying at Seadust Cancun Family Resort.
For us it has been a pleasure to receive you and to know from your review that you have enjoyed our facilities and the attentive service of our associates.
We greatly appreciate your recommendations and look forward to welcoming you back in the very near future.
4 out of 5
Wish there was air conditioning in all the restaurants and elevators. But it’s older and the layout is what it is. But overall good value for the price.
Posted by Joseph on 22 Apr. 2022
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Comment from Hotel Management
5 May 2022
by Vanessa
Thank you for sharing your experience with us, we are very happy that you enjoyed your stay. We will have to work on different aspects, including those you very kindly pointed out. We appreciate you taking the time to write this review as all comments are essential to improving our service.
Kind regards,
1 out of 5
Check in was a complete disaster. SO SLOW! Overall food seemed like it was the same every morning at the buffet. The restaurants varied. The Mexican place by the slides was fantastic. The Japanese place was decent. The steakhouse was nothing to brag about. The French one, we were not allowed inside because we have children YET, there is no childcare for families to experience it. Makes ZERO sense. The night buffet was horrible, food was still frozen in the cold seafood area and just plan cold in other areas. We actually did not see any kind of kids club. My children played a bit in the play area but it is not well cleaned. My son caught Hand, Foot, and Mouth from the resort. I'm assuming it was from the kid play area but maybe it was elsewhere on the resort. It is in the middle of no where! You are pretty much stuck on the resort unless you want to pay ALOT to taxi to downtown and back. My 9 year old did enjoy the slides. The ocean is not save for any kind of swimmer, red flag the whole time we were there.
Posted by Velmo Mendes on 19 Apr. 2022
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Comment from Hotel Management
19 Apr. 2022
by Vanessa
We appreciate your message and the information you share, we assure you that this type of attitude does not characterize our service, in order to review and follow up as appropriate, we have scaled up your report for internal review.
We take the opportunity to tell you that we have a baby club and kids club near the water slides area, where you can find trained babysitters who take care of children at the appropriate times. Our hygiene and cleaning protocols are constant, however we will work on strengthening them even more.
The French restaurant for adults only has been changed, currently there is "Florence" a family Italian restaurant where children can enter.
Thank you for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed expectations.
4 out of 5
I was so nervous from previous reviews that I had read, but we went ahead and kept our reservation. The front lobby of the hotel and all common areas are beautiful. Very welcoming. Each person in the room gets a wristband that you wear for the entire trip. Super simple as you dont have to keep track of room keys. Also allows staff to know if you should be on the property or not.
Check in review.....simple and easy. They do have you sit with someone that they say "will explain the hotel and ammenities to you". This is their "timeshare" pitch. Just politely say no and then that was the last that we heard from them about it.
Room review....looks just like the photos except it is a little more outdated. Doesn't mean it wasn't clean, because it was. Beds were comfy and we had them change sheets and towels every other day. Left the a small tip each time we requested service. Everything in the fridge is free for the first time. If they refill and you use it, they do charge. So keep that in mind.
Food review.....Big Ben had the best food. Florencia and Samurai were good. Lighthouse was ok but buffet was gross. My husband eats everything and even he was ready to come home to good food. Things are just "odd". Definately not what we expected. We expected some good authentic mexican food. Very disapppinting.
Overall, resort was good. However, other than convenience, the all inclusive part is not something we will ever do again. Not sure if its just at this report, or all resorts
Posted by Alfonso on 16 Apr. 2022
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Comment from Hotel Management
18 Apr. 2022
by Vanessa
Thank you so much for sharing your recent experience at Seadust Cancun Family Resort.
We are pleased to know that you and your family spent a pleasant holiday with us, your comments are highly valued and your suggestions have been shared with the areas involved, as mentioned above is a good opportunity to improve the quality of our services.
We hope soon to have you again in this, your home in paradise.
Cordial greetings,
1 out of 5
Unable to check in at 3pm because room
Still it clean. Checked in 2 hours later! Unacceptable!
Posted by Salvador on 6 Apr. 2022
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Comment from Hotel Management
6 Apr. 2022
by Vanessa
At Seadust Cancun we thank you for sharing your comments as they allow us to work on plan to improve the quality of our services and facilities. We have made a detail report and send it to our department head responsible of the area.
We hope to have an other opportunity to serve you and enhance your experience.
5 out of 5
It was extremely welcoming, clean, and fun. Everyone was willing to help! We had a great trip. The food is what I expected at a all inclusive resort. They are very allergy friendly.
Posted by Spencer Dillon on 23 Mar. 2022
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Comment from Hotel Management
23 Mar. 2022
by Vanessa
On behalf of Seadust Cancun Family Resort we thank you for your preference and for taking a moment to share your experience with us. We are glad to know that both the facilities and the service received have been to your liking; we will gladly share your comments with our team, who thanks to the good service have left a nice mark on your memory. It is a great pleasure for everyone to contribute to creating beautiful experiences for our guests. We hope to have you back with us soon.
5 out of 5
Posted by Ahmad on 8 Mar. 2022
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5 out of 5
Good place, huge building, lot of kids, bad point here is, beach area is narrow and rocks, only 5ft area you can go dipper in to the water, good service, good food in buffet at lunch time. I will recommend for people with kids. I would give 0 star if i can, to front desc worker name of Fernanda, i was in line before i got at front desc for check out, when was my turn this person called other people from different line, really? and took another time for waiting.
I paid for late check out day before $50 until 3pm, if you want at 6pm then $100
Posted by Mikael on 6 Mar. 2022
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Comment from Hotel Management
6 Mar. 2022
by Vanessa
Thank you for taking the time to rate us, we are glad to know that you enjoyed your stay. We also thank you for sharing the areas of opportunity that you identified during your stay. We pledge to work based on them to continue improving and make sure the next time you visit us is even better. See you soon!
4 out of 5
Only if there was more staff , more service . I’d give it a 7/10.
Service is needed . Food is good, ROOM IS GREAT.!
Posted by Marcos on 19 Feb. 2022
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Comment from Hotel Management
21 Feb. 2022
by Vanessa
Thank you for your review, we assure you that we will work on all the points you mention. It was a pleasure for us to assist you and we look forward to seeing you again on your next vacation.
About the Seadust Cancun All Inclusive Family Resort
All land activities, and recreational facilities and equipment included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Ziplining included
Climbing wall included
Miniature golf included
Onsite live performances included
Theme parties included
Motorized water sports not included
Spa/beauty facilities and services not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Limited meals offered through room service
All available beverages included
Onsite entertainment and activities included
Minibar beverages - restrictions apply
Kids club included
Childcare included
Property Features
Seadust Cancun All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancun All Inclusive Family Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun resort.
505 guestrooms or units
12 levels
9 dining venues
2 bars by the pool
10 bars or lounges
Built in 2006
Buffet breakfast (free)
Karaoke
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Game room or arcade
Pool or billiards table
Convenience store
Terrace
Garden
Gift shop
Beauty salon
ATM
Bellhop
Elevator
Smoking in designated areas
Bar on the beach
Coffee shop
Swim-up bar
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 3
Children's pool
Waterslide
Supervised childcare/activities (free)
Number of living rooms
Free WiFi
Outdoor tennis courts - 1
Children's club (free)
Grocery/convenience store
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Miniature golf on site
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Seadust Cancun All Inclusive Family Resort offers 505 air-conditioned accommodations with free minibar items and safes. 55-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Stocked minibar (free)
In-room dining (24 hours)
Smart television
Satellite channels
Coffee maker
Shower
Rainfall showerhead
Housekeeping (daily)
Hair dryer
Safe
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Florencia - This restaurant specializes in Italian cuisine and serves dinner only.
Big Ben - This steakhouse serves dinner only. Reservations are required. Open daily.
Samurai - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Food Gallery - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Manhattan - This delicatessen serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 13
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 5
Hot stone massage
Deep tissue massage
Steam room in spa
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 10:00 PM
Special check-in instructions:
Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.
Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Seadust Cancun All Inclusive Family Resort
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property is kept vacant for a minimum of 24 hours between guest stays.
No rollaway/extra beds available
No cribs (infant beds) available
Parking height restrictions apply
Service animals not allowed
Noise-free rooms not guaranteed
Events/parties not allowed
Debit cards not accepted
Staffed front desk
Smoke detector
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 28.87 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Seadust Cancun Family Resort All Inclusive
Great Parnassus All Inclusive
Great Parnassus Cancun
Great Parnassus Resort
Great Parnassus Resort All Inclusive
Great Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Great
Parnassus Resort
Seadust Cancun Family All Inclusive
Seadust Cancun Family Resort
Seadust Family Resort
Great Parnassus Family Resort All Inclusive
Great Parnassus Family Inclus
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
