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"the staffs are very helpful and accommodating, the restaurants are great, the waterpark for the kids are great, the spa service is wonderful. the only ... " More

By a verified traveller on Fri 29 Jul 2022

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Hotel Description

3.5-star beachfront resort near Delfines Beach

On the beach

With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Delfines Beach and 3 miles (5 km) of La Isla Shopping Mall. Museo Maya Trailhead and Maya Cancun Museum are also within half a mile (1 km).

All-inclusive

This all-inclusive resort features free water park access, a full-service spa, and 9 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free supervised childcare is an added bonus.

Luxury Suite Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $292* Per night/room 29 Aug. - 30 Aug.

Sunset Suite Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Club Suite With Jacuzzi One King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Sunset Suite One King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Front Suite One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Seadust Cancun All Inclusive Family Resort ratings based on 45 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Seadust Cancun All Inclusive Family Resort

Everyone (5) Couples (8) Family (23)
4 out of 5
the staffs are very helpful and accommodating, the restaurants are great, the waterpark for the kids are great, the spa service is wonderful. the only bummer is that the zipline, golf coarse, and wall climbing were closed. I had to experience a bad diarrhea during our stay. overall, it was a great vacation to be away from home and work.

Posted by on 29 Jul. 2022

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Comment from Hotel Management

8 Aug. 2022 by Executive Reputation On-line

Hello Sherilyn! Thank you for your review, we assure you that we will work on all the points you mention. It was a pleasure for us to be able to assist you and we look forward to seeing you again on your next vacation. Thank you for choosing Seadust Cancún Family Resort for your vacations! Kind regards!

5 out of 5
Our family loved the convenience of everyone at the resort. The staff was great and very friendly. We loved how fast and easy room service was.

Posted by on 11 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by Vanessa

Thank you very much for sharing with us the comments of your recent experience staying at Seadust Cancun Family Resort. For us it has been a pleasure to receive you and to know from your review that you have enjoyed our facilities and the attentive service of our associates. We greatly appreciate your recommendations and look forward to welcoming you back in the very near future.

4 out of 5
Wish there was air conditioning in all the restaurants and elevators. But it’s older and the layout is what it is. But overall good value for the price.

Posted by on 22 Apr. 2022

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Comment from Hotel Management

5 May 2022 by Vanessa

Thank you for sharing your experience with us, we are very happy that you enjoyed your stay. We will have to work on different aspects, including those you very kindly pointed out. We appreciate you taking the time to write this review as all comments are essential to improving our service. Kind regards,

1 out of 5
Check in was a complete disaster. SO SLOW! Overall food seemed like it was the same every morning at the buffet. The restaurants varied. The Mexican place by the slides was fantastic. The Japanese place was decent. The steakhouse was nothing to brag about. The French one, we were not allowed inside because we have children YET, there is no childcare for families to experience it. Makes ZERO sense. The night buffet was horrible, food was still frozen in the cold seafood area and just plan cold in other areas. We actually did not see any kind of kids club. My children played a bit in the play area but it is not well cleaned. My son caught Hand, Foot, and Mouth from the resort. I'm assuming it was from the kid play area but maybe it was elsewhere on the resort. It is in the middle of no where! You are pretty much stuck on the resort unless you want to pay ALOT to taxi to downtown and back. My 9 year old did enjoy the slides. The ocean is not save for any kind of swimmer, red flag the whole time we were there.

Posted by on 19 Apr. 2022

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Comment from Hotel Management

19 Apr. 2022 by Vanessa

We appreciate your message and the information you share, we assure you that this type of attitude does not characterize our service, in order to review and follow up as appropriate, we have scaled up your report for internal review. We take the opportunity to tell you that we have a baby club and kids club near the water slides area, where you can find trained babysitters who take care of children at the appropriate times. Our hygiene and cleaning protocols are constant, however we will work on strengthening them even more. The French restaurant for adults only has been changed, currently there is "Florence" a family Italian restaurant where children can enter. Thank you for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed expectations.

4 out of 5
I was so nervous from previous reviews that I had read, but we went ahead and kept our reservation. The front lobby of the hotel and all common areas are beautiful. Very welcoming. Each person in the room gets a wristband that you wear for the entire trip. Super simple as you dont have to keep track of room keys. Also allows staff to know if you should be on the property or not. Check in review.....simple and easy. They do have you sit with someone that they say "will explain the hotel and ammenities to you". This is their "timeshare" pitch. Just politely say no and then that was the last that we heard from them about it. Room review....looks just like the photos except it is a little more outdated. Doesn't mean it wasn't clean, because it was. Beds were comfy and we had them change sheets and towels every other day. Left the a small tip each time we requested service. Everything in the fridge is free for the first time. If they refill and you use it, they do charge. So keep that in mind. Food review.....Big Ben had the best food. Florencia and Samurai were good. Lighthouse was ok but buffet was gross. My husband eats everything and even he was ready to come home to good food. Things are just "odd". Definately not what we expected. We expected some good authentic mexican food. Very disapppinting. Overall, resort was good. However, other than convenience, the all inclusive part is not something we will ever do again. Not sure if its just at this report, or all resorts

Posted by on 16 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by Vanessa

Thank you so much for sharing your recent experience at Seadust Cancun Family Resort. We are pleased to know that you and your family spent a pleasant holiday with us, your comments are highly valued and your suggestions have been shared with the areas involved, as mentioned above is a good opportunity to improve the quality of our services. We hope soon to have you again in this, your home in paradise. Cordial greetings,

1 out of 5
Unable to check in at 3pm because room Still it clean. Checked in 2 hours later! Unacceptable!

Posted by on 6 Apr. 2022

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Comment from Hotel Management

6 Apr. 2022 by Vanessa

At Seadust Cancun we thank you for sharing your comments as they allow us to work on plan to improve the quality of our services and facilities. We have made a detail report and send it to our department head responsible of the area. We hope to have an other opportunity to serve you and enhance your experience.

5 out of 5
It was extremely welcoming, clean, and fun. Everyone was willing to help! We had a great trip. The food is what I expected at a all inclusive resort. They are very allergy friendly.

Posted by on 23 Mar. 2022

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Comment from Hotel Management

23 Mar. 2022 by Vanessa

On behalf of Seadust Cancun Family Resort we thank you for your preference and for taking a moment to share your experience with us. We are glad to know that both the facilities and the service received have been to your liking; we will gladly share your comments with our team, who thanks to the good service have left a nice mark on your memory. It is a great pleasure for everyone to contribute to creating beautiful experiences for our guests. We hope to have you back with us soon.

5 out of 5

Posted by on 8 Mar. 2022

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5 out of 5
Good place, huge building, lot of kids, bad point here is, beach area is narrow and rocks, only 5ft area you can go dipper in to the water, good service, good food in buffet at lunch time. I will recommend for people with kids. I would give 0 star if i can, to front desc worker name of Fernanda, i was in line before i got at front desc for check out, when was my turn this person called other people from different line, really? and took another time for waiting. I paid for late check out day before $50 until 3pm, if you want at 6pm then $100

Posted by on 6 Mar. 2022

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Comment from Hotel Management

6 Mar. 2022 by Vanessa

Thank you for taking the time to rate us, we are glad to know that you enjoyed your stay. We also thank you for sharing the areas of opportunity that you identified during your stay. We pledge to work based on them to continue improving and make sure the next time you visit us is even better. See you soon!

4 out of 5
Only if there was more staff , more service . I’d give it a 7/10. Service is needed . Food is good, ROOM IS GREAT.!

Posted by on 19 Feb. 2022

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Comment from Hotel Management

21 Feb. 2022 by Vanessa

Thank you for your review, we assure you that we will work on all the points you mention. It was a pleasure for us to assist you and we look forward to seeing you again on your next vacation.

About the Seadust Cancun All Inclusive Family Resort

Location Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Ziplining included
  • Climbing wall included
  • Miniature golf included
  • Onsite live performances included
  • Theme parties included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Limited meals offered through room service
  • All available beverages included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Kids club included
  • Childcare included

Property Features

Seadust Cancun All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancun All Inclusive Family Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 505 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Seadust Cancun All Inclusive Family Resort offers 505 air-conditioned accommodations with free minibar items and safes. 55-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Florencia - This restaurant specializes in Italian cuisine and serves dinner only.

Big Ben - This steakhouse serves dinner only. Reservations are required. Open daily.

Samurai - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Food Gallery - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Manhattan - This delicatessen serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 5
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.

Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Seadust Cancun All Inclusive Family Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property is kept vacant for a minimum of 24 hours between guest stays.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seadust Cancun Family Resort All Inclusive
  • Great Parnassus All Inclusive
  • Great Parnassus Cancun
  • Great Parnassus Resort
  • Great Parnassus Resort All Inclusive
  • Great Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Great
  • Parnassus Resort
  • Seadust Cancun Family All Inclusive
  • Seadust Cancun Family Resort
  • Seadust Family Resort
  • Great Parnassus Family Resort All Inclusive
  • Great Parnassus Family Inclus

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.