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Seadust Cancún All Inclusive Family Resort

3.5-star property
Cancun, QROO 1-855-887-0424
3.8 out of 5
Good!
See all 43 travelocity Reviews

"Overall we had a good time with our family. We did not enjoy the buffet food at all. I would have given it a better rating if the food was better. We ... " More

By a verified traveller on Sat 16 Mar 2024

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Hotel Description

3.5-star beachfront resort near Delfines Beach

On the beach

Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Kukulcan Plaza Shopping Mall and Luxury Avenue Shopping Mall are also within half a mile (1 km).

All-inclusive

This all-inclusive resort features free water park access, a full-service spa, and 9 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a lazy river and a free kid's club, and free supervised childcare is an added bonus.

Standard Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $448* Per night/room 14 May - 15 May

Premium Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite, 1 King Bed (Master, Sunset View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Sunset)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Seadust Cancún All Inclusive Family Resort ratings based on 43 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Seadust Cancún All Inclusive Family Resort

Everyone (11) Couples (8) Family (18)
3 out of 5
Overall we had a good time with our family. We did not enjoy the buffet food at all. I would have given it a better rating if the food was better. We did enjoy some of their restaurants, but those often had a 1 hour plus wait. Because of that, you found yourself eating buffet food, which didn’t taste great. If they improved food wait times or buffet food delivery, I would have given it 4.5 stars.

Posted by on 16 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Citlali Santos - Social Media Coordinator

Thank you for taking the time to review us. Your feedback is essential in our effort to improve our service standards. I apologize for the incoveniences that you had and not meet your expectations. Your comments have been shared with the appropriate departments so that they may be addressed. Hoping to see you again in the future.

5 out of 5
Very family friendly. Excellent staff, nice accommodations and excellent food.

Posted by on 27 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Brenda Salas - Management Assistant

We're delighted to hear that you found Seadust very family-friendly, enjoyed the excellent staff, nice accommodations, and appreciated the excellent food. Providing a positive experience for our guests, especially families, is our goal, and your feedback is valuable.We appreciate your kind words and hope to welcome you back for more wonderful moments at Seadust in the future!

5 out of 5
The food was good

Posted by on 29 Dec. 2023

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Comment from Hotel Management

2 Jan. 2024 by Brenda Salas - Management Assistant

Thank you for letting us know, and we're pleased you enjoyed the food. We appreciate your positive comment and hope to have the pleasure of serving you again in the future!

1 out of 5

Posted by on 17 Jul. 2023

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Comment from Hotel Management

7 Aug. 2023 by Maribel Su- Social Media Manager

Thank you for your honesty! We appreciate your score and understand that there are areas where we can improve. We are committed to working hard to overcome these challenges and provide a more satisfying experience in the future

5 out of 5

Posted by on 28 May 2023

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Comment from Hotel Management

19 Jun. 2023 by Maribel Su | Community Manager

Thanks so much for rating us on Travelocity.Is my pleasure to know you had a great time with us."Sea" you the next time!

4 out of 5

Posted by on 28 Feb. 2023

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Comment from Hotel Management

22 Mar. 2023 by Maribel Su | Community Manager

Thank you for taking the time to recommend us. We are happy to know that you enjoyed your stay.We hope to see you soon on your next trip to Cancun!

5 out of 5
I spent a couple days at seadust and I love every minute of it. Beautiful resort and everyone was so nice! Thanks for making my stay enjoyable

Posted by on 17 Feb. 2023

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Comment from Hotel Management

20 Feb. 2023 by Maribel Su | Community Manager

We love to hear that you enjoyed an unparalleled vacation experience at Seadust Cancun Family Resort, and we want to thank you for taking the time to recommend us on Travelocity. We look forward to seeing you again soon in this little paradise, your home.

2 out of 5
Hotel was very family friendly and casual but the food quality left a lot to be desired

Posted by on 3 Feb. 2023

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Comment from Hotel Management

7 Feb. 2023 by Maribel Su | Community Manager

Cassandra:Receiving feedback like yours motivate us to always keep improving with better service attitude & quality food, as we are committed to creating an unforgettable memories! Thanks again for your feedback, we sincerely appreciate when our guest share their thoughts with us.

3 out of 5
The pictures are catfish. This hotel is old and out of date. There are like 4 employees that made our time worth the trip. Other than that, it doesn’t get my recommendation!!

Posted by on 30 Jan. 2023

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Comment from Hotel Management

30 Jan. 2023 by Maribel Su | Marketing Manager

Dear Perry,We regret that your perspective was not fulfilled. However we try to train our staff to provide a unique and distinctive service.We hope that in the future you will give us the opportunity to judge for yourself the improvements we have made.

5 out of 5
All good all staff tremendous people

Posted by on 21 Jan. 2023

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Comment from Hotel Management

23 Jan. 2023 by Social Media Manager

Good day Mr. Villanueva, Thank you so much for sharing your Seadust experience. We're glad you enjoy your stay and we hope to welcome you again soon.

About the Seadust Cancún All Inclusive Family Resort

Location Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Ziplining included
  • Miniature golf included
  • Onsite live performances included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Room service during certain hours
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Limited meals offered through room service
  • All available beverages included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Kids club included

Property Features

Seadust Cancún All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancún All Inclusive Family Resort you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 502 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 9 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Seadust Cancún All Inclusive Family Resort offers 502 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. 55-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Florencia - This restaurant specializes in Italian cuisine and serves dinner only.

Big Ben - This steakhouse serves dinner only. Reservations are required. Open daily.

Samurai - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Food Gallery - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Manhattan - This restaurant serves dinner only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 6
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Seadust Cancún All Inclusive Family Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Parking height restrictions apply
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seadust Cancun Family Resort All Inclusive
  • Great Parnassus All Inclusive
  • Great Parnassus Cancun
  • Great Parnassus Resort
  • Great Parnassus Resort All Inclusive
  • Great Parnassus Resort All Inclusive Cancun
  • Parnassus All Inclusive Resort
  • Parnassus Great
  • Parnassus Resort
  • Seadust Cancun Family All Inclusive
  • Seadust Cancun Family Resort
  • Seadust Family Resort
  • Great Parnassus Family Resort All Inclusive
  • Great Parnassus Family Inclus

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.