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"A lot of options for activities at Crown Paradise however the pools were icy cold so it was not enjoyable using the water slides and pools. The kids w
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Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features 7 restaurants, 3 outdoor pools, and an indoor pool. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus.
Free WiFi, LCD TVs
In addition to LCD TVs with cable channels, the 617 guestrooms offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, 24-hour room service, and coffee/tea makers.
Crown Paradise Club Cancun All Inclusive ratings based on 51 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Crown Paradise Club Cancun All Inclusive
Everyone (26)Couples (5)Family (20)
4 out of 5
Posted by a verified traveller on 11 Feb. 2020
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Comment from Hotel Management
28 Feb. 2020
by General Manager
Dear guest, Thank you very much for choosing Crown Paradise Club Cancún. All hope you have enjoyed your visit here. Sincerely
5 out of 5
Posted by a verified traveller on 26 Jan. 2020
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Comment from Hotel Management
27 Jan. 2020
by General Manager
Dear guest, Receive our warmest greetings from Cancun. Thank you very much for choosing Crown Paradise Club, all hope you have enjoyed your time here. We look forward to welcoming you back soon. Sincerely,
3 out of 5
A lot of options for activities at Crown Paradise however the pools were icy cold so it was not enjoyable using the water slides and pools. The kids water park area was the coldest water of all the pools so it was empty during our entire stay; our very adventurous boys took ine dip in it and left. Disapointing for all of us.
Posted by Kate, from USA on 25 Jan. 2020
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Comment from Hotel Management
27 Jan. 2020
by General Manager.
Dear Kate, First of all, receive our warmest greetings from sunny Cancun. It is glad to read your positive compliments and knows you had overall a great stay with us. On the other hand, rest assured we will discuss the points you consider need improvement with the various departments in charge as we do take positive and constructive comments very seriously. Once again, we thank you for your support and preference. It will be a pleasure to welcome you back in the very near future. Sincerely,
3 out of 5
Our room was VERY bare bones. Seemed very dated. No pictures on the walls, flooring was old. Our shower was falling apart. But it had hot water and enough space to accommodate my family. It definitely could have used a couch for seating and a big dresser to store clothes in.
The kids club area was super fun for the kids. All the slides and the pool was the perfect depth to entertain them and keep them safe. However, the staff running the kids club did not do any "extra" other than to check kids in or out. If a child sits on the step crying for mom and dad, the only thing they do is to say "sorry you'll have to wait for mom or dad" - no paging the parent, no "consoling" behavior to help them calm down or help them find things to do to pass the time. (There was plenty they could have done.) I was disappointed by this.
The outdoor pools were decent. Nice depth - albeit the water was a bit cold. Also, there was what would "deem" a hot tub but the water was the same temperature as the other pools.
The beach was nice. Beaches are always nice.
The staff was minimal. You could tell that the hotel was running on a budget. Not enough staff to serve guests. I was disappointed by this.
All in all, we had a nice visit. Our kids had a GREAT time. We as parents expected more.
Posted by a verified traveller on 23 Jan. 2020
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Comment from Hotel Management
24 Jan. 2020
by Hotel Management
Dear Guest,
We want to thank you for your feedback following your recent stay at Crown Paradise Club Cancún. it has been a pleasure to be part of your vacations. On the other hand, we are sorry about the things that could have changed your perspective of us. Rest assured we will share your comments with the departments involved to improve.
All hope to welcome you back in the near future.
With kindest regards,
3 out of 5
So, we overall the hotel was fine, we like the kids club, and the watersides. But the rooms we got was dirty, we went to the front desk and told them but they didn't seem to care. The towels and the blankets of poor
Posted by a verified traveller on 24 Dec. 2019
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5 out of 5
Everyone at the resort was very polite and friendly.
Posted by Chelito on 1 Dec. 2019
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Comment from Hotel Management
9 Dec. 2019
by General Manager
Dear Chelito,
Many thanks for choosing Crown Paradise Club Cancun. We appreciate to know our team made you feel comfortable and catered to your needs.
Once again, thanks for your support.
We look forward to welcoming you back in a near future.
Sincerely,
4 out of 5
I loved the variety of activities , beautiful pools, kids activities
Posted by a verified traveller on 19 Sep. 2019
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Comment from Hotel Management
25 Sep. 2019
by General Manager
Dear guest
Many thanks for taken the time to leave your comments.
It is overjoyed to know you have loved our wide variety of activities as well as the pools. Your review is very important for the team.
We look forward to welcoming you back soon.
Kind regards!
5 out of 5
Hotels staff was very helpful, buffet restaurant could have better variety of food, daily activities were great especially water polo. The beach was nice and clean. I will never forget great service from following staff people , Israel, Pepe, Levy, Joel and many more hardworking people there..
Posted by a verified traveller on 9 Aug. 2019
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Comment from Hotel Management
12 Sep. 2019
by General Manager
Dear guest,
Firstly, we highly appreciate your preference to your second home Crown Paradise Club Cancun.
It is amazing to read your five stars review where you describe how much you enjoyed your time among us.
Many thanks for your support.
We all look forward to welcoming you in a very near future.
With kindest regards,
4 out of 5
I book beach view and i dint no got it .
I expect more for my money
Posted by a verified traveller on 8 Aug. 2019
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2 out of 5
We just got back from a 4 day stay at the resort, We initially got a room on the first floor and the room was so old and outdated and the bathroom sink would not drain, we asked to switch the room to a higher floor where they've done some renovations. The second day we checked in to our newly renovated room on the 6th floor and every time one of us takes a shower the water would run from the walk in shower in to our room to the hallway. The bathroom shower tiles were placed so bad that most of the water from shower would go to the room and hallway. From talking to other guests staying on that floor, they've also had the same issues. I called the front desk to report the issue and the maintenance guy came by and said this would take a few hours to fix, so lets schedule it for 9 am the next day. We've left the room to go to church in the morning hoping they would fix the problem by the time we get back, when we got back nothing was done, so I called the front desk again and another maintenance guy came and guess what he said? same thing the guy that came the day before said. so I went down to the front desk to talk to a manager and the manager said he's aware of the problem and they're working on fixing it. The part that angered me was that they were aware of the problem but continue to book people in to the broken rooms instead of fixing the problem.
Posted by a verified traveller on 30 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by General Manager
Dear guest,
Receive our warmest greetings from sunny Cancun.
We are very sorry to read of your experience here at Crown Paradise Club, we can assure this has been addressed to the executives in charge in order to take corrective measures. We very value your preference and do hope to welcome you back in a future, ensuring service levels are as expected of our team.
It will be a pleasure to host you again!
Sincerely,
About the Crown Paradise Club Cancun All Inclusive
Activities/services from independent operators not included
Miniature golf included
Offsite tours not included
Shuttle service to offsite activities included
Scuba diving lessons not included
Aerobics classes/lessons included
Onsite entertainment and activities included
Gratuities included
Minibar beverages - restrictions apply
Additional gratuities accepted
All food and beverages included
Food and beverage restrictions apply
All onsite activities, and facilities and equipment included
Onsite live performances included
Property Features
Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Crown Paradise Club Cancun All Inclusive for summer fun including 3 outdoor swimming pools, mini golf, and a complimentary children's club. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a spa tub. Free self parking is available. This 3.5-star Cancun property is smoke free.
617 guestrooms or units
7 levels
2 buildings
7 dining venues
2 bars by the pool
5 bars or lounges
7320 sq ft of conference space
680 sq m of conference space
Bar on the beach
Swim-up bar
Deli
Kid's club (free)
Supervised kid's activities (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Conference center
Coffee in lobby
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Garden
Gift shop
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Number of outdoor pools - 3
Indoor pool
Children's pool
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis court1
Children's club (free)
Snack bar/deli
Arcade/game room
Playground on site
Miniature golf on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (17.6 km / 10.9 mi)
Parking: Free self parking
Room Amenities
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.
Private balcony or patio (furnished)
Stocked minibar (free)
In-room dining (24 hours)
LCD television
Cable channels
Coffee maker
Bathtub or shower
Housekeeping (daily)
Local calls (free)
Massage in room (surcharge)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Food & Drink
Waynees Boots - This steakhouse specializes in barbecue and serves dinner only. Reservations are required.
La Piazza - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.
24-hour room service is available.
Spa Services
Number of treatment rooms 5
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive
Policies
The hotel charges a service fee per order for room service.
Please note, alcoholic beverages cannot be ordered via room service.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Property does not follow sanitization practices of any association
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
Debit cards
Number of children who can stay free - 2
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: USD 1.3 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Cancun Club Paradise
Cancun Crown Paradise All Inclusive
Cancun Paradise Club All Inclusive
Crown Paradise All Inclusive
Crown Paradise All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
Crown Paradise Club Cancun
Crown Paradise Club Cancun All Inclusive
Paradise All Inclusive Cancun
Paradise Cancun All Inclusive
Crown Paradise Club
Crown Paradise Club Cancun All Inclusive Hotel
Crown Paradise Club All Inclusive Hotel
Crown Paradise Club All Inclusive All-inclusive property
Crown Paradise Club Cancun All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
