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Hard Rock Hotel Cancun - All Inclusive

Zona Hotelera
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 1,492 reviews
The price is CA $583
CA $712 total
includes taxes & fees
Feb 5 - Feb 6
Hard Rock Hotel Cancun - All Inclusive

Crown Paradise Club Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 1183 out of 3446 reviews
Rating 8 - Good. 828 out of 3446 reviews
Rating 6 - Okay. 671 out of 3446 reviews
Rating 4 - Poor. 356 out of 3446 reviews
Rating 2 - Terrible. 408 out of 3446 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Fedyne

Stayed 4 nights in Dec 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Room was good over all. A little wall damage and it was an ada unit so it was bars in the bathroom. Overall good unit and great stay
Stayed 2 nights in Nov 2025

10/10 Excellent

Rosenie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 6 nights in Oct 2025

4/10 Poor

I-Ling

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
David at check-in was either having a bad day or is just hostile by nature. Kept trying to tell me to have my elderly parents start their check-in with his colleague even after I explained that I would be checking into both rooms. After telling him I don’t mind doing it back to back or even shifting over to his colleague, he proceeded to toss staplers around and slam the POS machine on the counter. Not a good start to our family vacation with the hostility given. The only good thing about the food was that no one got ill from it. Lacked variety and flavor. If you enjoy slop and eat just to sustain life, then have at it, otherwise steer clear. Beds were rock hard, if you didn’t need your room serviced but attempted to call just for bottle water refills to the mini-fridge they’ll treat it as room service and want to charge for it.
Stayed 5 nights in Oct 2025

8/10 Good

Jaclyn Rose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Things were great. There was a lot of construction and they painted the ceiling in our room while we were out. Why not wait till we check out. Smelled awful.
Stayed 7 nights in Oct 2025

6/10 Okay

Francheska

Stayed 3 nights in Oct 2025

10/10 Excellent

Fareed

Liked: Cleanliness, amenities, property conditions & facilities
good job
Stayed 5 nights in Oct 2025

2/10 Terrible

Marion

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This RESORT?? Is. A dump & the food was even disgusting. The mini golf was flooded the 3 nights we were there & since I mistakenly forgot to add my 2 minor Grandchildren they charged my daughter an extra $200…. Will NEVER stay here again!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Willie

Stayed 1 night in Oct 2025

6/10 Okay

Cylicia ReNea, Orange

Travelled with family and small children
Disliked: Amenities
Average stay, below average food.
Stayed 4 nights in Aug 2025

8/10 Good

Iris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort. Clean and friendly staff.are fun for the whole family.
Stayed 5 nights in Oct 2025

10/10 Excellent

Semen

Travelled with family
Liked: Amenities
Very nice people working on this hotel, clean room and hotel , clean pool, good food
Stayed 8 nights in Oct 2025

10/10 Excellent

Lorena, Lanham

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 5 nights in Oct 2025

10/10 Excellent

Lizeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with a 12, 11 and 8 year old. Clean room and friendly staff. The food was good. The beach was beautiful. The pools were nice. On Monday and Tuesday there was nothing really to do after 8pm. It picked up after that. Over all I really enjoyed my stay.
Stayed 3 nights in Oct 2025

4/10 Poor

Doris

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Food was terrible everywhere
Stayed 3 nights in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding facility, would like pools to be open later in evening.
Stayed 3 nights in Oct 2025

10/10 Excellent

MARVIN ALEXANDER DIAZ

Liked: Cleanliness, staff & service, property conditions & facilities
Everthing its ok
Stayed 3 nights in Oct 2025

6/10 Okay

Manuel

Liked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

Elodia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good time. My group of 6 had a blast.
Stayed 5 nights in Oct 2025

6/10 Okay

ADIYANNA

Travelled with family
Cons: Entertainment Pool area music and entertainment Food options Pro: The lovely ladies in the main gift shop!
Stayed 8 nights in Sep 2025

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst resort seen terrible ‏ bad foods bad service everything bad
Stayed 5 nights in Oct 2025

10/10 Excellent

Raul

Stayed 2 nights in Oct 2025

10/10 Excellent

Christina Marize Rebadona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and activities were amazing. Food options were great. Kids had a great time. Suggestion to open up another bar in second building
Stayed 5 nights in Sep 2025

10/10 Excellent

noemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very please overall. Food was ok
Stayed 5 nights in Oct 2025

10/10 Excellent

Jose

Stayed 3 nights in Jul 2025