"I traveled with my parents and my sister and her kids. The hotel location is 15 minutes from the airport but about 10-30 minutes bus ride from the Aqu ... " More

By a verified traveller on Thu 02 Aug 2018

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Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Within a 15-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 617 guestrooms offer free WiFi and free minibar items. Furnished balconies or patios, 24-hour room service, and coffee/tea makers are also available.

Standard Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$353 per night

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Room, Ocean View (Club Level /Jacuzzi)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite Paradise

Bed Count 1 King Bed Maximum Occupancy 7 Max

Family Suite Crown

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Paradise Club Cancun All Inclusive ratings based on 174 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (44) Couples (3) Family (12)
4 out of 5
Older hotel that has been maintained and keeps being maintained, our room was a little to the left from the center, beautiful ocean view but on the second floor right above the bar with live music at night (quite noisy). We asked to change rooms and they said we had to check out before noon and check in again at 3pm ?!🙄 We have changed rooms before and this never happened before ... And it was not at max capacity. Not lots of shade near the beach front pools. But very nice semi covered pool. Also an adult only pool available. Nice kids pool play area for younger children and some toboggans for older kids. Breakfast was provided at the same restaurant and menu did not changed all week. Enough options to keep you interested the first 4 daye after that just repeated our 3 favorites. Dinner reservations required for other restaurants and book early or will fill out. We only tried the seafood, Mexican and French restaurants, good not excellent ... All restaurants had a sweet note to most dishes. Last day buffet dinner was seafood and my 5 year old got food poisoning....vomited and fever. Kids enjoyed playing mini golf. Teenager area with video games, pool 🎱, air jockey table (didn't work properly), Foosball.

Posted by on 16 Jun. 2019

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4 out of 5
It was nice time. Very pleasure service. We got room with jacuzzi and ocean view and it was beautiful view.

Posted by on 11 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by General Manager

Dear Rashed, First and foremost, we thank you very much for your preference here at Crown Paradise Club; it has been an honor and pleasure to host you. Our main goal is to create unforgettable and incomparable experiences and we are very thankful to know we achieve on this. We look forward to seeing you in a very near future on your next vacation in Cancun. Sincerely,

5 out of 5

Posted by on 11 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by General Manager

Dear guest, We thank you very much for your visit and five stars ranking. All hope to welcome you back soon to Crown Paradise Club Cancun. Sincerely,

4 out of 5
Like the kids paradise for kids . My girl was very happy. The service in the Palapa buffet not the best.

Posted by , from PR on 6 Jun. 2019

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4 out of 5
Had a great time the staff is top notch but the rooms and property need an update

Posted by on 28 May 2019

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5 out of 5
It is one of my favorite. I recommended to families with kids.

Posted by on 23 May 2019

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Comment from Hotel Management

27 May 2019 by General Manager

Dear guest, Thank you very much for choosing Crown Paradise Club Cancun and for the time invested to leave your comments and recommendations. All hope to welcome you back in a very near future. Sincerely,

5 out of 5
Everything was great, clean, everybody was courteous, great shows in the evening, great food

Posted by on 7 May 2019

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Comment from Hotel Management

7 May 2019 by General Manager

Dear guest, First and foremost, receive our warmest greetings from sunny Cancun. It is overjoyed to learn that you had an enjoyable stay and would like to thank you for your honest appraisal. It is such a tremendous compliment that our guests feel their stay was so worthy of feedback that they go ahead and share their experience on Travelocity, thank you for your support. We do hope to have the immense pleasure of welcoming you back in the near future. Sincerely, Sincerely,

5 out of 5
People, food and drinks. I have been here 4 times and I will be back again.

Posted by on 4 May 2019

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Comment from Hotel Management

7 May 2019 by General Manager

Dear guest, Firstly, we highly appreciate your preference to your second home Crown Paradise Club Cancun. It is amazing to read your five stars review where you describe how much you enjoyed your relaxing time among us. Many thanks for your support. We all look forward to welcoming you in a very near future. Sincerely,

5 out of 5
My family and i had a great time at this resourt. I most act, the food on the main restaurant could of been a lot better but over all ok. An advice for anyone staying at this hotel is, once yoi get there make sure you make reservations for the hotel of tour preference (they'll give you aout 5 or 4 choices and you have to make reservations for each of them) because restaurants do filled fast specially "los gallos" (mexican restaurant) so get that out of the way and dont worry anout calling different places for each reservation cause its one main number for all restaurants. REMINDER: THIS IS A FAMILY/KIDS FRIENDLY RESORT so if you dont feel comfortable having kids around you running around or so this is not your hotel if thats not the case then enjoy cause theres plenty to do and people are very welcoming.

Posted by , from New York, ny on 27 Apr. 2019

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Comment from Hotel Management

3 May 2019 by General Manager

Dear Jenn, Many thanks for taken some minutes of your valuable time to leave your comments after your following time in Crown Paradise Club Cancun. Create memorable experiences is our main goal and we are very glad to know we achieve on it. We look forward to welcoming you in a near future. With kindest regards,

5 out of 5
We were very satisfied with our stay, the staff was very attentive, friendly and extremely helpful. The property was very nice and well kept. Two things i have to share i have too. First one was a rescue on the beach of an elderly tourist, omg help came out of everywhere me and wife saw the whole thing. The staff responded lightning fast needless to say the tourist was rescued and was just fine, very impressed and was at ease because i knew they were watching out for us. The second was a small fire on our last day a careless tourist threw a cigarette butt out there balcony and started a small fire, the staff responded immediately and prevented what could have been a horrible situation. Thank you Crown paradise club, and rest assured we will be back...

Posted by on 13 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by General Manager

Dear guest, First and foremost, receive our warmest greetings from Cancun. We highly appreciate the opportunity you gave us to be part of your recent vacations and it is glad to read you have enjoyed your time here at Crown Paradise Club. In effect our team members is highly trained to respond to this type of situations due to we are focused on your safety and prompt attention to all our guests. Once again, your words are very important for all of us and rest assured this will be shared with the team who will be overjoyed to know their excellent service and attention are recognized by you. It will ve a pleasure to welcome you back to your second home. Sincerely,

About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Miniature golf included
  • Offsite tours not included
  • Shuttle service to offsite activities included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Food and beverage restrictions apply
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Crown Paradise Club Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 7 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite business center. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Crown Paradise Club Cancun All Inclusive. Self parking is free. This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Outdoor tennis court1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.1 km / 10 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

La Palapa - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fujiyama - This buffet restaurant specializes in Asian cuisine and serves lunch only.

San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open daily.

Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Spa tub in spa
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:30 AM
  • Check-in time starts at 3 PM

Special check-in instructions:

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability. For more details contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

The hotel charges a service fee per order for room service. Please note, alcoholic beverages cannot be ordered via room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel
  • Crown Paradise Club Cancun All Inclusive All-inclusive property
  • Crown Paradise Club All Inclusive All-inclusive property

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.