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"A lot of options for activities at Crown Paradise however the pools were icy cold so it was not enjoyable using the water slides and pools. The kids w ... " More

By a verified traveller on Sat 25 Jan 2020

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Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this smoke-free property. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 617 guestrooms offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, 24-hour room service, and coffee/tea makers.

Standard Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$270* Per night/room 2 Jun. - 3 Jun.

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite Paradise

Bed Count 1 King Bed Maximum Occupancy 7 Max

Family Suite Crown

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Paradise Club Cancun All Inclusive ratings based on 189 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (47) Couples (5) Family (23)
4 out of 5

Posted by on 11 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by General Manager

Dear guest, Thank you very much for choosing Crown Paradise Club Cancún. All hope you have enjoyed your visit here. Sincerely

5 out of 5

Posted by on 26 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by General Manager

Dear guest, Receive our warmest greetings from Cancun. Thank you very much for choosing Crown Paradise Club, all hope you have enjoyed your time here. We look forward to welcoming you back soon. Sincerely,

3 out of 5
A lot of options for activities at Crown Paradise however the pools were icy cold so it was not enjoyable using the water slides and pools. The kids water park area was the coldest water of all the pools so it was empty during our entire stay; our very adventurous boys took ine dip in it and left. Disapointing for all of us.

Posted by , from USA on 25 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by General Manager.

Dear Kate, First of all, receive our warmest greetings from sunny Cancun. It is glad to read your positive compliments and knows you had overall a great stay with us. On the other hand, rest assured we will discuss the points you consider need improvement with the various departments in charge as we do take positive and constructive comments very seriously. Once again, we thank you for your support and preference. It will be a pleasure to welcome you back in the very near future. Sincerely,

3 out of 5
Our room was VERY bare bones. Seemed very dated. No pictures on the walls, flooring was old. Our shower was falling apart. But it had hot water and enough space to accommodate my family. It definitely could have used a couch for seating and a big dresser to store clothes in. The kids club area was super fun for the kids. All the slides and the pool was the perfect depth to entertain them and keep them safe. However, the staff running the kids club did not do any "extra" other than to check kids in or out. If a child sits on the step crying for mom and dad, the only thing they do is to say "sorry you'll have to wait for mom or dad" - no paging the parent, no "consoling" behavior to help them calm down or help them find things to do to pass the time. (There was plenty they could have done.) I was disappointed by this. The outdoor pools were decent. Nice depth - albeit the water was a bit cold. Also, there was what would "deem" a hot tub but the water was the same temperature as the other pools. The beach was nice. Beaches are always nice. The staff was minimal. You could tell that the hotel was running on a budget. Not enough staff to serve guests. I was disappointed by this. All in all, we had a nice visit. Our kids had a GREAT time. We as parents expected more.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Hotel Management

Dear Guest, We want to thank you for your feedback following your recent stay at Crown Paradise Club Cancún. it has been a pleasure to be part of your vacations. On the other hand, we are sorry about the things that could have changed your perspective of us. Rest assured we will share your comments with the departments involved to improve. All hope to welcome you back in the near future. With kindest regards,

3 out of 5
So, we overall the hotel was fine, we like the kids club, and the watersides. But the rooms we got was dirty, we went to the front desk and told them but they didn't seem to care. The towels and the blankets of poor

Posted by on 24 Dec. 2019

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5 out of 5
Everyone at the resort was very polite and friendly.

Posted by on 1 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by General Manager

Dear Chelito, Many thanks for choosing Crown Paradise Club Cancun. We appreciate to know our team made you feel comfortable and catered to your needs. Once again, thanks for your support. We look forward to welcoming you back in a near future. Sincerely,

4 out of 5
I loved the variety of activities , beautiful pools, kids activities

Posted by on 19 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by General Manager

Dear guest Many thanks for taken the time to leave your comments. It is overjoyed to know you have loved our wide variety of activities as well as the pools. Your review is very important for the team. We look forward to welcoming you back soon. Kind regards!

5 out of 5
Hotels staff was very helpful, buffet restaurant could have better variety of food, daily activities were great especially water polo. The beach was nice and clean. I will never forget great service from following staff people , Israel, Pepe, Levy, Joel and many more hardworking people there..

Posted by on 9 Aug. 2019

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Comment from Hotel Management

12 Sep. 2019 by General Manager

Dear guest, Firstly, we highly appreciate your preference to your second home Crown Paradise Club Cancun. It is amazing to read your five stars review where you describe how much you enjoyed your time among us. Many thanks for your support. We all look forward to welcoming you in a very near future. With kindest regards,

4 out of 5
I book beach view and i dint no got it . I expect more for my money

Posted by on 8 Aug. 2019

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2 out of 5
We just got back from a 4 day stay at the resort, We initially got a room on the first floor and the room was so old and outdated and the bathroom sink would not drain, we asked to switch the room to a higher floor where they've done some renovations. The second day we checked in to our newly renovated room on the 6th floor and every time one of us takes a shower the water would run from the walk in shower in to our room to the hallway. The bathroom shower tiles were placed so bad that most of the water from shower would go to the room and hallway. From talking to other guests staying on that floor, they've also had the same issues. I called the front desk to report the issue and the maintenance guy came by and said this would take a few hours to fix, so lets schedule it for 9 am the next day. We've left the room to go to church in the morning hoping they would fix the problem by the time we get back, when we got back nothing was done, so I called the front desk again and another maintenance guy came and guess what he said? same thing the guy that came the day before said. so I went down to the front desk to talk to a manager and the manager said he's aware of the problem and they're working on fixing it. The part that angered me was that they were aware of the problem but continue to book people in to the broken rooms instead of fixing the problem.

Posted by on 30 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by General Manager

Dear guest, Receive our warmest greetings from sunny Cancun. We are very sorry to read of your experience here at Crown Paradise Club, we can assure this has been addressed to the executives in charge in order to take corrective measures. We very value your preference and do hope to welcome you back in a future, ensuring service levels are as expected of our team. It will be a pleasure to host you again! Sincerely,

About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Miniature golf included
  • Offsite tours not included
  • Shuttle service to offsite activities included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Crown Paradise Club Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 7 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business center on site. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Crown Paradise Club Cancun All Inclusive. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.1 km / 10 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

La Palapa - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fujiyama - This buffet restaurant specializes in Asian cuisine and serves lunch only.

San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open daily.

Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Spa tub in spa
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Policies

The hotel charges a service fee per order for room service. Please note, alcoholic beverages cannot be ordered via room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Debit cards
  • Number of children who can stay free - 2

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Club Paradise
  • Cancun Crown Paradise All Inclusive
  • Cancun Paradise Club All Inclusive
  • Crown Paradise All Inclusive
  • Crown Paradise All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property
  • Crown Paradise Club Cancun
  • Crown Paradise Club Cancun All Inclusive
  • Paradise All Inclusive Cancun
  • Paradise Cancun All Inclusive
  • Crown Paradise Club
  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel
  • Crown Paradise Club All Inclusive All-inclusive property
  • Crown Paradise Club Cancun All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.