For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"I traveled with my parents and my sister and her kids. The hotel location is 15 minutes from the airport but about 10-30 minutes bus ride from the Aqu
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More
Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).
All-inclusive
A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like buffet breakfast and free self parking.
Free WiFi, LCD TVs
In addition to LCD TVs with cable channels, the 617 guestrooms offer free WiFi and free minibar items. Furnished balconies or patios, 24-hour room service, and coffee/tea makers are also available.
Crown Paradise Club Cancun All Inclusive ratings based on 184 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Crown Paradise Club Cancun All Inclusive
Everyone (44)Couples (5)Family (23)
5 out of 5
Everyone at the resort was very polite and friendly.
Posted by Chelito on 1 Dec. 2019
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Comment from Hotel Management
9 Dec. 2019
by General Manager
Dear Chelito,
Many thanks for choosing Crown Paradise Club Cancun. We appreciate to know our team made you feel comfortable and catered to your needs.
Once again, thanks for your support.
We look forward to welcoming you back in a near future.
Sincerely,
4 out of 5
I loved the variety of activities , beautiful pools, kids activities
Posted by a verified traveller on 19 Sep. 2019
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Comment from Hotel Management
25 Sep. 2019
by General Manager
Dear guest
Many thanks for taken the time to leave your comments.
It is overjoyed to know you have loved our wide variety of activities as well as the pools. Your review is very important for the team.
We look forward to welcoming you back soon.
Kind regards!
5 out of 5
Hotels staff was very helpful, buffet restaurant could have better variety of food, daily activities were great especially water polo. The beach was nice and clean. I will never forget great service from following staff people , Israel, Pepe, Levy, Joel and many more hardworking people there..
Posted by a verified traveller on 9 Aug. 2019
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Comment from Hotel Management
12 Sep. 2019
by General Manager
Dear guest,
Firstly, we highly appreciate your preference to your second home Crown Paradise Club Cancun.
It is amazing to read your five stars review where you describe how much you enjoyed your time among us.
Many thanks for your support.
We all look forward to welcoming you in a very near future.
With kindest regards,
4 out of 5
I book beach view and i dint no got it .
I expect more for my money
Posted by a verified traveller on 8 Aug. 2019
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2 out of 5
We just got back from a 4 day stay at the resort, We initially got a room on the first floor and the room was so old and outdated and the bathroom sink would not drain, we asked to switch the room to a higher floor where they've done some renovations. The second day we checked in to our newly renovated room on the 6th floor and every time one of us takes a shower the water would run from the walk in shower in to our room to the hallway. The bathroom shower tiles were placed so bad that most of the water from shower would go to the room and hallway. From talking to other guests staying on that floor, they've also had the same issues. I called the front desk to report the issue and the maintenance guy came by and said this would take a few hours to fix, so lets schedule it for 9 am the next day. We've left the room to go to church in the morning hoping they would fix the problem by the time we get back, when we got back nothing was done, so I called the front desk again and another maintenance guy came and guess what he said? same thing the guy that came the day before said. so I went down to the front desk to talk to a manager and the manager said he's aware of the problem and they're working on fixing it. The part that angered me was that they were aware of the problem but continue to book people in to the broken rooms instead of fixing the problem.
Posted by a verified traveller on 30 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by General Manager
Dear guest,
Receive our warmest greetings from sunny Cancun.
We are very sorry to read of your experience here at Crown Paradise Club, we can assure this has been addressed to the executives in charge in order to take corrective measures. We very value your preference and do hope to welcome you back in a future, ensuring service levels are as expected of our team.
It will be a pleasure to host you again!
Sincerely,
4 out of 5
Our stay was great! Very family friendly! Shows were awesome. The restaurants were great! I think the buffet needs a little more selection. And I do wish there was a coffee shop. Other than that, pools were great! The view from our room was amazing.
Posted by a verified traveller on 18 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by General Manager
Dear guest,
Receive our warmest greetings from the Mexican Caribbean.
It is an honor to read you have enjoyed your visit and we appreciate for mentioning all the wonderful amenities, services and attention your have enjoyed while you where at Crown Paradise Club Cancún.
Delighted to welcome you back later this year.
Sincerely,
5 out of 5
Beautiful resort. Loved our bartender and server of drinks.
His name was Joel Mex. He was purely wonderful ❤️. He did a wonderful job all week and helped us out so much. He took great care of us 😊❤️.
Posted by a verified traveller on 10 Jul. 2019
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Comment from Hotel Management
20 Jul. 2019
by General Manager
Dear guest,
We would like to share you that our main goal is to create unforgettable and incomparable experiences and we are very thankful to know we achieve on this again. Please know that your review will be share with Joel Mex who will be overjoyed to know his excellent attention and service are recognized by our guests.
Many thanks for your preference and we look forward to welcoming you in a near future to your second home Crown Paradise Club Cancún.
Sincerely,
3 out of 5
Food was absolutely horrible. The staff was somewhat friendly. Workers in the kids club had no interest in activities. Rooms were average at best.
Posted by rzCT2019, from 06489 on 1 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by General Manager
Dear rzCT2019,
First of all, receive our warmest greetings from sunny Cancun.
Many thanks for taking the time to share your feedback following your recent stay with us here at Crown Paradise Club.
We were sorry to learn from your review that your visit did not live up to the expectations set by our usually very high service standards, rest assured we have taken note of your comments and will ensure that if you do come back to stay with us again you will have a much more enjoyable experience.
All hope that you can give us a second opportunity.
Sincerely,
5 out of 5
When looking for our hotel in Cancun, we reviewed several options and decided that Crown Paradise Club sounded like a good fit with our children 8 and 5 traveling with us. Little did we know that it was actually a great fit!! Our children loved every minute they were there!! At night they stayed in the room with their grandmother and the rest of the adults enjoyed the evenings at several of the bars on site, most especially the Hotel lobby bar!! There Ishmael, Luis, Raphael, and Juan Carlos our bartenders took great care of us!!!
Our children loved all the pools, especially the Kids Paradise pools, and even made some friends they looked forward to seeing daily.
Food and drink was plentiful with a large variety to choose from. While tipping is not mandatory, a US dollar here and there will really make your experience so much nicer for everyone! Contact the Hotel concierge a day or two before your arrival to book reservations to one the feature restaurants for dinner out at least one night during your stay.
The only drawbacks I had were: I thought the pools closing at 8 was just a little early. I recommend bringing pesos with you from your home bank as you will get a better exchange rate then in the Hotel Zone as a whole.
There are 2 museums that are within a 2 minute cab ride that are very affordable and offer much to see.
We are definitely going to return next year, hopefully with family and friends joining us!! Thanks for a wonderful vacation!!
Posted by a verified traveller on 27 Jun. 2019
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Comment from Hotel Management
3 Jul. 2019
by General Manager
Dear guest,
First and foremost, receive our warmest greetings from Crown Paradise Club Cancun.
We deeply thank you for the opportunity you provide us to be part of your most recent vacations.
It is such a pleasure to know you and your family have enjoyed your stay with us and all our facilities and services we have to offer. Create memorable experiences is our main goal and we are very glad to know we achieve on it.
Once again, thank you for your support.
We look forward to welcoming you back to your now, second home in paradise.
5 out of 5
We have been staying here for years so we know exactly what we are getting. This is a great place for families. Lots of activities for little kids. I am always impressed with the staff in charge of these activities. They always work so hard!! If you can get a dinner reservation at one of the restaurants, the food is pretty good. The Palape Buffet is great for breakfast but the lunch and dinner options were a little hit or miss compared to the past. The rooms need some updating, but how often are you in them other than to sleep as there is soo much to do. Great Beach, Great drinks. This will continue to be a ritual getaway for my family.
Posted by a verified traveller on 20 Jun. 2019
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Comment from Hotel Management
3 Jul. 2019
by General Manager
Dear guest,
First off, thank your for choosing Crown Paradise Club Cancun.
We are all delighted to read you had a great family stay here with us and you have enjoyed our different services and facilities. Please be assured all the team will be thrilled to receive your kindly comments.
It will be a pleasure to welcome you back on your next trip to the paradise.
With kindest regards,
About the Crown Paradise Club Cancun All Inclusive
Activities/services from independent operators not included
Miniature golf included
Offsite tours not included
Shuttle service to offsite activities included
Scuba diving lessons not included
Aerobics classes/lessons included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
Minibar beverages - restrictions apply
All food and beverages included
Food and beverage restrictions apply
All onsite activities, and facilities and equipment included
Onsite live performances included
Property Features
Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Crown Paradise Club Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 7 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite business center. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Crown Paradise Club Cancun All Inclusive. Self parking is free. This 3.5-star Cancun property is smoke free.
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.
Private balcony or patio (furnished)
Stocked minibar (free)
In-room dining (24 hours)
LCD television
Cable channels
Coffee maker
Bathtub or shower
Housekeeping (daily)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Laptop safe
Toiletries (free)
Iron and ironing board
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
La Palapa - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Fujiyama - This buffet restaurant specializes in Asian cuisine and serves lunch only.
San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open daily.
Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.
Spa Services
Deep tissue massage
Spa tub in spa
Sports massage
Manicures and pedicures
Body treatments
Body wraps
Aromatherapy treatments
Hydrotherapy treatments
Massages
Hotel Policies
Check-in
Check-in time ends at 11:30 AM
Check-in time starts at 3 PM
Minimum check-in age is: 21
Special check-in instructions:
Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability. For more details contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for USD 25.00 per night.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
The hotel charges a service fee per order for room service.
Please note, alcoholic beverages cannot be ordered via room service.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No cribs (infant beds) available
Debit cards
Number of children who can stay free - 2
Fees
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway bed fee: USD 25.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cancun Club Paradise
Cancun Crown Paradise All Inclusive
Cancun Paradise Club All Inclusive
Crown Paradise All Inclusive
Crown Paradise All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
Crown Paradise Club Cancun
Crown Paradise Club Cancun All Inclusive
Paradise All Inclusive Cancun
Paradise Cancun All Inclusive
Crown Paradise Club
Crown Paradise Club Cancun All Inclusive Hotel
Crown Paradise Club All Inclusive Hotel
Crown Paradise Club All Inclusive All-inclusive property
Crown Paradise Club Cancun All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
You should know
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
