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"I traveled with my parents and my sister and her kids. The hotel location is 15 minutes from the airport but about 10-30 minutes bus ride from the Aqu ... " More

By a verified traveller on Thu 02 Aug 2018

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Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 617 guestrooms offer free WiFi and free minibar items. Furnished balconies or patios, 24-hour room service, and coffee/tea makers are also available.

Standard Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$268* Per night/room 16 Dec. - 17 Dec.

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Room, Ocean View (Club Level /Jacuzzi)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite Paradise

Bed Count 1 King Bed Maximum Occupancy 7 Max

Family Suite Crown

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Paradise Club Cancun All Inclusive ratings based on 184 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (44) Couples (5) Family (23)
5 out of 5
Everyone at the resort was very polite and friendly.

Posted by on 1 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by General Manager

Dear Chelito, Many thanks for choosing Crown Paradise Club Cancun. We appreciate to know our team made you feel comfortable and catered to your needs. Once again, thanks for your support. We look forward to welcoming you back in a near future. Sincerely,

4 out of 5
I loved the variety of activities , beautiful pools, kids activities

Posted by on 19 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by General Manager

Dear guest Many thanks for taken the time to leave your comments. It is overjoyed to know you have loved our wide variety of activities as well as the pools. Your review is very important for the team. We look forward to welcoming you back soon. Kind regards!

5 out of 5
Hotels staff was very helpful, buffet restaurant could have better variety of food, daily activities were great especially water polo. The beach was nice and clean. I will never forget great service from following staff people , Israel, Pepe, Levy, Joel and many more hardworking people there..

Posted by on 9 Aug. 2019

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Comment from Hotel Management

12 Sep. 2019 by General Manager

Dear guest, Firstly, we highly appreciate your preference to your second home Crown Paradise Club Cancun. It is amazing to read your five stars review where you describe how much you enjoyed your time among us. Many thanks for your support. We all look forward to welcoming you in a very near future. With kindest regards,

4 out of 5
I book beach view and i dint no got it . I expect more for my money

Posted by on 8 Aug. 2019

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2 out of 5
We just got back from a 4 day stay at the resort, We initially got a room on the first floor and the room was so old and outdated and the bathroom sink would not drain, we asked to switch the room to a higher floor where they've done some renovations. The second day we checked in to our newly renovated room on the 6th floor and every time one of us takes a shower the water would run from the walk in shower in to our room to the hallway. The bathroom shower tiles were placed so bad that most of the water from shower would go to the room and hallway. From talking to other guests staying on that floor, they've also had the same issues. I called the front desk to report the issue and the maintenance guy came by and said this would take a few hours to fix, so lets schedule it for 9 am the next day. We've left the room to go to church in the morning hoping they would fix the problem by the time we get back, when we got back nothing was done, so I called the front desk again and another maintenance guy came and guess what he said? same thing the guy that came the day before said. so I went down to the front desk to talk to a manager and the manager said he's aware of the problem and they're working on fixing it. The part that angered me was that they were aware of the problem but continue to book people in to the broken rooms instead of fixing the problem.

Posted by on 30 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by General Manager

Dear guest, Receive our warmest greetings from sunny Cancun. We are very sorry to read of your experience here at Crown Paradise Club, we can assure this has been addressed to the executives in charge in order to take corrective measures. We very value your preference and do hope to welcome you back in a future, ensuring service levels are as expected of our team. It will be a pleasure to host you again! Sincerely,

4 out of 5
Our stay was great! Very family friendly! Shows were awesome. The restaurants were great! I think the buffet needs a little more selection. And I do wish there was a coffee shop. Other than that, pools were great! The view from our room was amazing.

Posted by on 18 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by General Manager

Dear guest, Receive our warmest greetings from the Mexican Caribbean. It is an honor to read you have enjoyed your visit and we appreciate for mentioning all the wonderful amenities, services and attention your have enjoyed while you where at Crown Paradise Club Cancún. Delighted to welcome you back later this year. Sincerely,

5 out of 5
Beautiful resort. Loved our bartender and server of drinks. His name was Joel Mex. He was purely wonderful ❤️. He did a wonderful job all week and helped us out so much. He took great care of us 😊❤️.

Posted by on 10 Jul. 2019

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Comment from Hotel Management

20 Jul. 2019 by General Manager

Dear guest, We would like to share you that our main goal is to create unforgettable and incomparable experiences and we are very thankful to know we achieve on this again. Please know that your review will be share with Joel Mex who will be overjoyed to know his excellent attention and service are recognized by our guests. Many thanks for your preference and we look forward to welcoming you in a near future to your second home Crown Paradise Club Cancún. Sincerely,

3 out of 5
Food was absolutely horrible. The staff was somewhat friendly. Workers in the kids club had no interest in activities. Rooms were average at best.

Posted by , from 06489 on 1 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by General Manager

Dear rzCT2019, First of all, receive our warmest greetings from sunny Cancun. Many thanks for taking the time to share your feedback following your recent stay with us here at Crown Paradise Club. We were sorry to learn from your review that your visit did not live up to the expectations set by our usually very high service standards, rest assured we have taken note of your comments and will ensure that if you do come back to stay with us again you will have a much more enjoyable experience. All hope that you can give us a second opportunity. Sincerely,

5 out of 5
When looking for our hotel in Cancun, we reviewed several options and decided that Crown Paradise Club sounded like a good fit with our children 8 and 5 traveling with us. Little did we know that it was actually a great fit!! Our children loved every minute they were there!! At night they stayed in the room with their grandmother and the rest of the adults enjoyed the evenings at several of the bars on site, most especially the Hotel lobby bar!! There Ishmael, Luis, Raphael, and Juan Carlos our bartenders took great care of us!!! Our children loved all the pools, especially the Kids Paradise pools, and even made some friends they looked forward to seeing daily. Food and drink was plentiful with a large variety to choose from. While tipping is not mandatory, a US dollar here and there will really make your experience so much nicer for everyone! Contact the Hotel concierge a day or two before your arrival to book reservations to one the feature restaurants for dinner out at least one night during your stay. The only drawbacks I had were: I thought the pools closing at 8 was just a little early. I recommend bringing pesos with you from your home bank as you will get a better exchange rate then in the Hotel Zone as a whole. There are 2 museums that are within a 2 minute cab ride that are very affordable and offer much to see. We are definitely going to return next year, hopefully with family and friends joining us!! Thanks for a wonderful vacation!!

Posted by on 27 Jun. 2019

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Comment from Hotel Management

3 Jul. 2019 by General Manager

Dear guest, First and foremost, receive our warmest greetings from Crown Paradise Club Cancun. We deeply thank you for the opportunity you provide us to be part of your most recent vacations. It is such a pleasure to know you and your family have enjoyed your stay with us and all our facilities and services we have to offer. Create memorable experiences is our main goal and we are very glad to know we achieve on it. Once again, thank you for your support. We look forward to welcoming you back to your now, second home in paradise.

5 out of 5
We have been staying here for years so we know exactly what we are getting. This is a great place for families. Lots of activities for little kids. I am always impressed with the staff in charge of these activities. They always work so hard!! If you can get a dinner reservation at one of the restaurants, the food is pretty good. The Palape Buffet is great for breakfast but the lunch and dinner options were a little hit or miss compared to the past. The rooms need some updating, but how often are you in them other than to sleep as there is soo much to do. Great Beach, Great drinks. This will continue to be a ritual getaway for my family.

Posted by on 20 Jun. 2019

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Comment from Hotel Management

3 Jul. 2019 by General Manager

Dear guest, First off, thank your for choosing Crown Paradise Club Cancun. We are all delighted to read you had a great family stay here with us and you have enjoyed our different services and facilities. Please be assured all the team will be thrilled to receive your kindly comments. It will be a pleasure to welcome you back on your next trip to the paradise. With kindest regards,

About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Miniature golf included
  • Offsite tours not included
  • Shuttle service to offsite activities included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Food and beverage restrictions apply
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Crown Paradise Club Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 7 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite business center. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Crown Paradise Club Cancun All Inclusive. Self parking is free. This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.1 km / 10 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

La Palapa - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fujiyama - This buffet restaurant specializes in Asian cuisine and serves lunch only.

San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open daily.

Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Spa tub in spa
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:30 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability. For more details contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

The hotel charges a service fee per order for room service. Please note, alcoholic beverages cannot be ordered via room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Debit cards
  • Number of children who can stay free - 2

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Club Paradise
  • Cancun Crown Paradise All Inclusive
  • Cancun Paradise Club All Inclusive
  • Crown Paradise All Inclusive
  • Crown Paradise All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property
  • Crown Paradise Club Cancun
  • Crown Paradise Club Cancun All Inclusive
  • Paradise All Inclusive Cancun
  • Paradise Cancun All Inclusive
  • Crown Paradise Club
  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel
  • Crown Paradise Club All Inclusive All-inclusive property
  • Crown Paradise Club Cancun All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
url importing https://www.travelocity.ca/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.