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"Stayed in the Pyramid. Overall decent experience considering The price. Food could use some improvement. Some staff was rude. Other than that, I enjo ... " More

By a verified traveller on Wed 18 Jul 2018

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Hotel Description

4-star beachfront property near Delfines Beach

On the beach

Within a 15-minute walk of this Zona Hotelera property, you'll find Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with a free kid's club and a playground, and in-room childcare is an added bonus.

Free WiFi, iPod docks

The 232 guestrooms feature thoughtful touches like free minibar items and pillow menus, as well as free WiFi and iPod docks. 24-hour room service, flat-screen TVs, and coffee/tea makers are also available.

Standard Room, 1 Child eats and stays free.

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$331* Per night/room 31 Jan. - 1 Feb.

The Pyramid Ocean View, kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sian Kaan Junior Suite.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sian Kaan Master Suite.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sunset View, 1 Child eats and stays free

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sian Kaan Ocean Front.

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Pyramid at Grand Oasis - All Inclusive ratings based on 27 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Pyramid at Grand Oasis - All Inclusive

Everyone (21) Couples (2) Students (1) Family (2)
3 out of 5
Some of the worst buffet food, poor selection (way set 3 trays with cooked onions, long lines to enter and to get any Steak in the afternoon or omelette in the morning Hard to get food in the middle of the day and the better restaurants closed down early ,

Posted by on 1 Jan. 2020

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Comment from Hotel Management

3 Jan. 2020 by Ricardo de la Paz, Hotel Manager.

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

4 out of 5

Posted by on 14 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

2 out of 5
The location as amazing and staff really polite and friendly. The pool area and beach front was beautiful and relaxing, could not ask for a better scene. I book a master suite through travelocity, but the room given was a junior suite. When asking the switch to the proper room at check in the hotel said that they were basically the same, floor layout is actually different, and would not give me the master suite. My reason for picking this hotel over a few others that I liked was the jacuzzi tub and very disappointing that this was not a hot water jacuzzi. I had plans to relax in the evenings and watch the sunset, but way too cold to get in. Also there was a leak in the ceiling outside of our door since we arrived. The fix the hotel used was to put a towel on the ground. The second morning my wife slipped and almost fell opening our door b/c water came under the door and filled the hallway. Over all beautiful scenery, but disappointing that I paid for this hotel and not another.

Posted by on 19 Nov. 2019

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Comment from Hotel Management

21 Nov. 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service. Best regards,

4 out of 5
I have been to the Grand oasis 5 times and every time they change restaurants Reservations and no reservations. At the steakhouse it’s a seating list. Now they have menus. Then the activists at the resort are not announced to the guest Like the fiesta dinner at the pool We found it by accident. And had to ask if we need tickets or reservations. They should give a list of activities when you check in for the week. NOT HAPPY WITH THAT.

Posted by on 17 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily. Best regards,

3 out of 5
Adults only area, however some days no servers. Food and drinks are very limited even with black band. Staff friendly

Posted by on 4 Jun. 2019

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5 out of 5
Pros.. service was great... choose black bracelet. Cons.. too many spring breakers

Posted by on 19 Apr. 2019

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Comment from Hotel Management

15 May 2019 by Ricardo de la Paz, Hotel Manager.

Dear Guest, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

3 out of 5
Me and my wife stayed here for a week and based on our other experiences in Cancun, this experience was nothing to write home about. Restaurant staff were not friendly, not many activities and the price you pay for what you get, it’s not worth the money. I would not stay at this resort again! I will Say the most helpful person during our stay was Mary and she was the tour/excursion representative in the front lobby.

Posted by , from North Carolina on 12 Aug. 2018

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Comment from Hotel Management

6 Sep. 2018 by Ricardo de la Paz, Hotel Manager.

Dear Preston, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,

3 out of 5

Good for what I paid

Stayed in the Pyramid. Overall decent experience considering The price. Food could use some improvement. Some staff was rude. Other than that, I enjoyed my time there.

Posted by , from chicago on 18 Jul. 2018

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Comment from Hotel Management

26 Jul. 2018 by Ricardo de la Paz, Hotel Manager.

Dear Josh, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you soon again. Best regards.

5 out of 5

Great experience

From the begining to the end the staff was always there to help us. Love the food, the pools, and the shows. We did not wanted to come back.

Posted by , from New Jersey on 26 Jun. 2018

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Comment from Hotel Management

3 Jul. 2018 by Ricardo de la Paz, Hotel Manager.

Dear Felix, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Kind regards

5 out of 5
This was our first trip to Cancun, and I can't say enough about our stay at the Pyramid at the Grand Oasis. From check in to check out it was fabulous. When we arrived at the hotel, we went directly to check-in, and in less then 5 minutes we had our room key and off we were. We had been upgraded to an oceanview room and can't say enough about it. The room was clean with all the amenities promised. The one and ONLY negative was that our refrigerator did not work and even after contacting management 3 times it was never fixed. After dropping our luggage off in the room we were off to explore the resort. The pool area was clean with enough poolside chairs for everyone. The beach (and I'm not a beach person) was beautiful. White sand and turquoise water.....not something we have in NJ. There was a lot of seaweed but that didn't stop us from enjoying ourselves. Again, enough lounge chairs for everyone. The staff was very friendly and helpful, most speaking English. As for the food: very good and plentiful. The drinks: VERY good. The show at the Red Circus was great. Esdras- our waiter was fabulous and added entertainment to our meal aside from the show. Angel and Gabriel at Careyes were excellent as well. I will definitely recommend the Pyramid at the Grand Oasis and would definitely stay there again!! Thank you for a great vacation!!

Posted by , from New Jersey on 14 May 2018

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Comment from Hotel Management

16 May 2018 by Ricardo de la Paz, Hotel Manager.

Dear Wetz, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

About the The Pyramid at Grand Oasis - All Inclusive

Location Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500

All-inclusive Details

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • All available beverages included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Golf included
  • Golf - number of holes 9
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

The Pyramid at Grand Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. Enjoy a summer holiday at The Pyramid at Grand Oasis - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. There are 20 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 4 swim-up bars, and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and an outdoor tennis court. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 232 guestrooms or units
  • 6 levels
  • 20 dining venues
  • 3 bars on the beach
  • 4 swim-up bars
  • 20 bars or lounges
  • 2 coffee shops
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.9 km / 10.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Pyramid at Grand Oasis - All Inclusive offers 232 air-conditioned accommodations with iPod docking stations and free minibar items. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Maria Bonita - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only.

Tun-Kul - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Vip Lounge Bar - This fine-dining restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Makitaco: Mex-Japanese - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner.

Villa Paola: Tapas & Wine - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 2
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway bed. Please contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • One child stays free
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 1.30 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

This property charges a non-refundable deposit of USD 30 per stay to be paid in cash for guests under 25 years old from February 1 - April 30, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Hotel Names

  • Pyramid Grand Oasis All Inclusive Cancun
  • Pyramid Grand Oasis All Inclusive
  • Pyramid Grand Oasis Cancun
  • Pyramid Grand Oasis
  • The Pyramid at Grand Oasis All Inclusive
  • Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
  • Pyramid Grand Oasis All Inclusive All-inclusive property
  • Pyramid Oasis Inclusive inclu
  • The Pyramid at Grand Oasis - All Inclusive Cancun

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

Promotions

Grand Oasis Runaway Program
Guests staying in a Pyramid room category can enjoy facilities at ALL Grand Oasis resorts without charge. Guests can experience a collection of resorts and access to over 50 restaurants, 50 bars, activities, and pools.


Full details at check-in. Transportation between properties is not included. Certain restrictions and guidelines apply.

url importing https://www.travelocity.ca/Cancun-Hotels-The-Pyramid-at-Grand-Oasis---All-Inclusive.h10924097-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.