For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Everything was as it was presented in our package. The staff treat you like a VIP and we’re friendly and helpful! The door was amazing and easy acces
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More
Within a 15-minute walk of this Zona Hotelera property, you'll find Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a full-service spa, a nightclub, and 12 restaurants. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with a free kid's club and a playground, and in-room childcare is an added bonus.
IPod docks, flat-screen TVs
The 323 guestrooms feature thoughtful touches like free minibar items and bathrobes, as well as iPod docks and 24-hour room service. Flat-screen TVs, coffee/tea makers, and free bottled water are also available.
The Pyramid at Grand Oasis - All Inclusive ratings based on 29 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for The Pyramid at Grand Oasis - All Inclusive
Everyone (22)Couples (3)Students (1)Family (3)
5 out of 5
Posted by a verified traveller on 4 Mar. 2020
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5 out of 5
Everything was as it was presented in our package. The staff treat you like a VIP and we’re friendly and helpful! The door was amazing and easy access. Thanks for making our first trip to Cancun amazing.
Posted by Lisa, from Salt Lake City Utah on 29 Feb. 2020
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Comment from Hotel Management
3 Mar. 2020
by Ricardo de la Paz, Hotel Manager.
Dear Lisa,
Thank you for the kind words you have for our team. We are very glad to know you enjoyed your recent visit to the hotel.
We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one.
We look forward to welcome you back.
Best regards
3 out of 5
Some of the worst buffet food, poor selection (way set 3 trays with cooked onions, long lines to enter and to get any
Steak in the afternoon or omelette in the morning
Hard to get food in the middle of the day and the better restaurants closed down early ,
Posted by a verified traveller on 1 Jan. 2020
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Comment from Hotel Management
3 Jan. 2020
by Ricardo de la Paz, Hotel Manager.
Dear Guest,
We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel.
Best regards,
4 out of 5
Posted by a verified traveller on 14 Dec. 2019
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Comment from Hotel Management
16 Dec. 2019
by Ricardo de la Paz, Hotel Manager.
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
2 out of 5
The location as amazing and staff really polite and friendly. The pool area and beach front was beautiful and relaxing, could not ask for a better scene. I book a master suite through travelocity, but the room given was a junior suite. When asking the switch to the proper room at check in the hotel said that they were basically the same, floor layout is actually different, and would not give me the master suite. My reason for picking this hotel over a few others that I liked was the jacuzzi tub and very disappointing that this was not a hot water jacuzzi. I had plans to relax in the evenings and watch the sunset, but way too cold to get in. Also there was a leak in the ceiling outside of our door since we arrived. The fix the hotel used was to put a towel on the ground. The second morning my wife slipped and almost fell opening our door b/c water came under the door and filled the hallway. Over all beautiful scenery, but disappointing that I paid for this hotel and not another.
Posted by a verified traveller on 19 Nov. 2019
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Comment from Hotel Management
21 Nov. 2019
by Ricardo de la Paz, Hotel Manager.
Dear Guest,
We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations.
We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service.
Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service.
Best regards,
4 out of 5
I have been to the Grand oasis 5 times and every time they change restaurants Reservations and no reservations. At the steakhouse it’s a seating list. Now they have menus. Then the activists at the resort are not announced to the guest Like the fiesta dinner at the pool We found it by accident. And had to ask if we need tickets or reservations. They should give a list of activities when you check in for the week. NOT HAPPY WITH THAT.
Posted by a verified traveller on 17 Nov. 2019
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Comment from Hotel Management
19 Nov. 2019
by Ricardo de la Paz, Hotel Manager.
Dear Guest,
Thank you for taking the time to share your experience about your stay at our resort.
On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future.
We look forward to welcome you again so you can witness the changes we implemented daily.
Best regards,
3 out of 5
Adults only area, however some days no servers. Food and drinks are very limited even with black band. Staff friendly
Posted by a verified traveller on 4 Jun. 2019
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5 out of 5
Pros.. service was great... choose black bracelet. Cons.. too many spring breakers
Posted by a verified traveller on 19 Apr. 2019
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Comment from Hotel Management
15 May 2019
by Ricardo de la Paz, Hotel Manager.
Dear Guest,
Thank you for taking the time to share your great comments.
We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back.
Kind regards,
3 out of 5
Me and my wife stayed here for a week and based on our other experiences in Cancun, this experience was nothing to write home about.
Restaurant staff were not friendly, not many activities and the price you pay for what you get, it’s not worth the money.
I would not stay at this resort again!
I will
Say the most helpful person during our stay was Mary and she was the tour/excursion representative in the front lobby.
Posted by Preston, from North Carolina on 12 Aug. 2018
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Comment from Hotel Management
6 Sep. 2018
by Ricardo de la Paz, Hotel Manager.
Dear Preston,
We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel.
Best regards,
3 out of 5
Good for what I paid
Stayed in the Pyramid. Overall decent experience considering The price. Food could use some improvement. Some staff was rude. Other than that, I enjoyed my time there.
Posted by Josh, from chicago on 18 Jul. 2018
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Comment from Hotel Management
26 Jul. 2018
by Ricardo de la Paz, Hotel Manager.
Dear Josh,
We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest.
On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future.
We look forward to welcome you soon again.
Best regards.
About the The Pyramid at Grand Oasis - All Inclusive
All onsite activities, and facilities and equipment included
Fitness facilities included
Tennis included
Volleyball included
Soccer (football) included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Bartending classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Laundry/dry cleaning services not included
Spa/beauty facilities and services not included
Transportation to offsite activities not included
Room service during certain hours
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
Onsite entertainment and activities included
Local beverages and soft drinks only
Basic alcoholic beverages included
Property Features
The Pyramid at Grand Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid at Grand Oasis - All Inclusive like a complimentary children's club and an outdoor pool. There are 12 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 4 swim-up bars, and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cancun property.
1 building
323 guestrooms or units
6 levels
12 dining venues
3 bars on the beach
4 swim-up bars
10 bars or lounges
2 coffee shops
6458 sq ft of conference space
600 sq m of conference space
Dining venue
Nightclub
Karaoke
Deli
Kid's club (free)
Childcare (surcharge)
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Convenience store
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Outdoor tennis court
Children's club (free)
Grocery/convenience store
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
The Pyramid at Grand Oasis - All Inclusive offers 323 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
Flat-screen television
Coffee maker
Shower
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Benazuza - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastro Bar - This bistro serves lunch only. Open daily.
Makitaco: Mex-Japanese - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Careyes - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 2
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
The check-in location differs from the property location. To check in, go to https://www.oasishoteles.mx:643/preregister/search To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens staying 4 nights or more. The fee is USD 18 for each additional screening, and for guests staying 1-3 nights. PCR screening for COVID-19 is available for USD 75 per person. Guests should contact the concierge upon arrival to schedule departure health screenings, which are available in the central lobby of The Pyramid at Grand Oasis.
The check-in location differs from the property location. To check in, guests will need to go to https://www.oasishoteles.mx:643/preregister/search To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
One child stays free
Debit cards
Guests will receive an email with special check-in instructions
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Fees
Guests will be asked to pay the following charges at the property:
Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
A tax is imposed by the city: USD 1.34 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu
The Pyramid at Grand Oasis
The Pyramid at Grand Cancun by Oasis
The Pyramid at Grand Oasis All Inclusive
The Pyramid at Grand Oasis - All Inclusive Cancun
You should know
Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
