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Waldorf Astoria Riviera Maya

5.0 star property
5-star beachfront resort near Moon Palace Golf Club

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Photo gallery for Waldorf Astoria Riviera Maya

2 outdoor pools
Creator video
2 outdoor pools
Exterior
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available

Explore the area

View in a map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Place, Xoximilco
    ‪11 min drive‬
  • Place, Moon Palace Golf Club
    ‪13 min drive‬
  • Place, Petempich Bay
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed, Oceanfront

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Oceanfront

  • 63 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

9.8 out of 10
Exceptional
(6 reviews)
  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

View from room

Deluxe Suite, 1 King Bed, Ocean View

  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View, Corner

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Ocean View, Corner

  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 156 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)
  • 63 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, (Master Suite, Swim up)

  • 156 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, (Swim up)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, (Swim up)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Oceanfront

  • 96 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

  • 63 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

View from room

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • 63 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

View from room

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front (Connecting Room)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

2 Bedroom Ocean Front (Connecting Room)

10.0 out of 10
Exceptional
(7 reviews)
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed (Amai)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed (Amai)

  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed (Riviera)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed (Riviera)

  • Ocean view
  • Sleeps 10
  • 1 King Bed

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About the area

Cancun

On the beach.Within a 5-minute walk of the resort, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Go Grand Outlet Riviera Maya are also within 6 miles (10 km).
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What's nearby

  • Xoximilco - 11 min drive - 7.4 km
  • Moon Palace Golf Club - 13 min drive - 8.1 km
  • Riviera Cancun Golf Resort - 24 min drive - 13.7 km
  • Puerto Morelos Beach - 25 min drive - 19.6 km
  • Petempich Bay - 25 min drive - 16.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪Diamond Club Bar - ‬17 min drive
  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪the cave - ‬17 min drive
  • ‪Boulangerie - ‬14 min drive

About this property

Waldorf Astoria Riviera Maya

5-star beachfront resort near Moon Palace Golf Club
Waldorf Astoria Riviera Maya offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness center. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 5 meeting rooms. The luxury Waldorf Astoria Riviera Maya also features a terrace, a garden, and a picnic area. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

  • 1 building
  • 173 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Built in 2022
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Waldorf Astoria Riviera Maya offers 173 accommodations with private plunge pools and espresso makers. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Private plunge pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Private plunge pool

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
  • Only dogs are allowed
  • Maximum 2 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Reviews

Waldorf Astoria Riviera Maya Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 129 out of 154 reviews
Rating 8 - Good. 10 out of 154 reviews
Rating 6 - Okay. 5 out of 154 reviews
Rating 4 - Poor. 4 out of 154 reviews
Rating 2 - Terrible. 6 out of 154 reviews

Reviews

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond amazing
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael David, Carrollton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and not overrun by noisy tourists
Stayed 3 nights in Jul 2025

10/10 Excellent

Adriana

Liked: Amenities, property conditions & facilities
The most beautiful property with outstanding staff
Stayed 1 night in Aug 2025

4/10 Poor

CHRISTIAN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Not going back

Terrible hotel. Needs maintenance. Needs service needs people
Stayed 3 nights in Jul 2025

10/10 Excellent

Commeleana

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is so attentive to your needs. Employees go above and beyond
Stayed 4 nights in Jul 2025

2/10 Terrible

Bracha

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
THE BEACH AND POOL AMMENITIES WERE REALLY DIRTY. BEACH WAS BROWN AND THE SMELL WAS TERRIBLE I COULD NOT ENJOY MY STAY
Stayed 1 night in Jul 2025

10/10 Excellent

Ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfection
Stayed 4 nights in Mar 2025

10/10 Excellent

Asila, Livermore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star Hotel amazing stay and the staff went above and beyond to make comfortable. They even did a surprise for our son‘s birthday will definitely come back. Only downside was the seaweed we couldn’t go into the ocean.
Stayed 5 nights in Jun 2025

10/10 Excellent

stefanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.
Stayed 2 nights in Jun 2025

10/10 Excellent

Demira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!
Stayed 7 nights in May 2025

10/10 Excellent

Amy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff are great but nothing around the hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 23 nights in Feb 2025

8/10 Good

Amaethyst

Stayed 6 nights in Mar 2025

10/10 Excellent

Marco

Stayed 7 nights in Mar 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful , luxurious property and amazing pools. Dinners were great with live music every night. Would go back again!
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Stayed 2 nights in Feb 2025

10/10 Excellent

Monique

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport must be set up days before or you may be late to event/excursion
Stayed 4 nights in Feb 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
Stayed 10 nights in Feb 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

R M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Richard, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Priyanga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great for a short getaway
Stayed 4 nights in Feb 2025