For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 10-minute walk of this Zona Hotelera property, you'll find Cancun Interactive Aquarium and La Isla Shopping Mall. Aquaworld and Chac Mool Beach are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 7 outdoor pools and free perks like full breakfast and valet parking.
Free WiFi, iPod docks
The 371 guestrooms feature comforts like Egyptian cotton sheets and down comforters, while sitting areas and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies, and Smart TVs with satellite channels.
from C$539
Premium Room, 1 King Bed, Non Smoking, Garden View
Live Aqua Beach Resort Cancún - All Inclusive - Adults Only ratings based on 70 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Live Aqua Beach Resort Cancún - All Inclusive - Adults Only
Everyone (44)Couples (17)Family (9)
5 out of 5
Posted by a verified traveller on 5 Jul. 2020
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Comment from Hotel Management
13 Jul. 2020
by Alfredo Santamaria,
Thank you very much for your kind preference.
Your contribution is valuable to us.
We hope to see you soon,
Regards,
5 out of 5
Posted by a verified traveller on 21 Mar. 2020
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Comment from Hotel Management
23 Mar. 2020
by Alfredo Santamaria,
Thank you very much for your kind preference.
Your contribution is valuable to us.
We hope to see you soon,
Regards,
5 out of 5
Posted by a verified traveller on 14 Feb. 2020
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Comment from Hotel Management
14 Feb. 2020
by Alfredo Santamaría
Thank you for allowing us to making you feel welcomed and have made your trip extra special. It will be an honor welcoming you once again.
Warm greetings,
Alfredo Santamaría
General Manager
5 out of 5
Everything was wonderful , love this place and the location is walking distance to most attraction
Posted by a verified traveller on 12 Feb. 2020
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Comment from Hotel Management
14 Feb. 2020
by Alfredo Santamaría
Knowing that we have achieved the goal of creating an unforgettable stay for you, fills us with pride and satisfaction.
We will be waiting for your upcoming return.
Warm greetings,
Alfredo Santamaría
General Manager
5 out of 5
My husband and I visited Cancun early January and stayed at Live Aqua, our very first time at this resort. We choose an oceanfront suite ( aqua club) and upgraded to a suite . This resort is absolutely fabulous and it’s customer service is just top notch as we’ll as the food and drinks. The Aqua club is a great place to hand out, they always have small appetizers and top of the line alcohol. You get white glove service from the time you step on to the property and they have the nicest staff who are always willing to help you with anything you need. Shout out to Kevin, Rossy, Daniel Katia, Carlos, John , Alicia and Christobal for their warmth, attention and making us feel comfortable and enjoy our vacation to the maximum. The cabana are perfect, they come with a 20 minute foot massage and need to be reserved. MB is a nice restaurant, we enjoyed the habanero soup. There is an initial push to try to get you to sign up for the vacation club/ timeshare presentation, just don’t hesitate to say no firmly if you don’t wish to go for that. We are already planning our next trip there. Thank you to all staff at Live Aqua for an incredible holiday.
Posted by Suja, from Washington DC on 9 Feb. 2020
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Comment from Hotel Management
14 Feb. 2020
by Alfredo Santamaría
I truly appreciate you taking the time to give us such a dazzling review regarding your experience. Knowing that you found our service and Staff to be the highlight of your visit and also the attention to detail, warms my heart. Please do not hesitate to contact us for assistance you may need.
Warm Greetings
Alfredo Santamaría
General Manager
4 out of 5
The Staff that was there was excellent but since we have been there 3 times before we could tell they were under staffed. They discontinued the afternoon and evening buffet and it was difficult to find a restaurant without a 45 minute to 2 hour wait. Our room was amazing and we had a wonderful stay in spite of the dinning issues.
Posted by a verified traveller on 10 Dec. 2019
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Comment from Hotel Management
12 Dec. 2019
by Alfredo Santamaría
It is a pleasure for me to know that your experience at Live Aqua Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be, thank you for letting us know how memorable and special your stay was with us.
We are looking forward to welcome you back in the not too distant future.
Warm Greetings,
Alfredo Santamaría
General Manager
5 out of 5
Posted by a verified traveller on 17 Nov. 2019
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Comment from Hotel Management
20 Nov. 2019
by Alfredo Santamaria
Thank you very much for your comments regarding your recent stay.
I am pleased to know you enjoyed all aspects of our Resort, especially the Spa.
We are looking forward to the opportunity to welcome you back. Do not hesitate to contact us for any pre-arrival arrangements.
In Laa'kech,
Alfredo Santamaria
General Manager
4 out of 5
Posted by a verified traveller on 5 Nov. 2019
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Comment from Hotel Management
11 Nov. 2019
by Alfredo Santamaria,
Thank you for your preference!
It was a pleasure to have been your hosts.
Best Regards,
5 out of 5
All staff at Live Aqua are welcoming. They make you feel at home and are very attentive and helpful.
Posted by a verified traveller on 4 Nov. 2019
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Comment from Hotel Management
20 Nov. 2019
by Alfredo Santamaria
Thank you very much for your kind comments regarding the service about our staff. We are very proud of them and they are very our first presentation.
Thanks again, hopefully we can see you again in the near future.
Alfredo Santamaria
General Director
5 out of 5
The staff was wonderful! Thanks Alejandra (manager) David (Beach and restaurant server) Fernando (restaurant server), Donnie, Guillermo and Yerania (5th floor lounge)(reception) for your excellent service. Unbelievable clean hotel- rooms, lobby and restaurants. Many gluten free options. Thanks for a wonderful vacation!
Posted by a verified traveller on 28 Oct. 2019
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Comment from Hotel Management
31 Oct. 2019
by Alfredo Santamaría
Thank you for your comments! We are always giving our best, and I am sure that Alejandra, David, Yerania, Fernando, Donnie, and Guillermo will appreciate your kind words about their job.
Alfredo Santamaría
General Director
About the Live Aqua Beach Resort Cancún - All Inclusive - Adults Only
Live Aqua Beach Resort Cancún - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Live Aqua Beach Resort Cancún - All Inclusive - Adults Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a health club, a steam room, and a garden. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Cancun property.
1 building
371 guestrooms or units
9 levels
8 dining venues
3 bars or lounges
Built in 2005
Full breakfast (free)
Nightclub
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
Business center (24 hours)
Conference center
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Live Aqua Beach Resort Cancún - All Inclusive - Adults Only offers 371 accommodations with iPod docking stations and DVD players. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 65-inch Smart televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Private balcony
Sitting area
Minibar
IPod dock
In-room dining (24 hours)
Flat-screen television
Satellite channels
Premium channels
DVD player
Coffee maker
Egyptian cotton linens
Hypo-allergenic bedding
Down blanket
Shower
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Wardrobe or closet
Food & Drink
Guests are served free full breakfast daily from 6:00 AM to 11:00 AM.
SIE7E - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner.
AZUR - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.
MB - This fine-dining restaurant serves dinner only. Open daily.
INLAAKECH - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Varenna - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Spa Services
Sauna in spa
Spa tub in spa
Minimum age to access spa is 18
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Thalassotherapy treatments
Hydrotherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:00 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property is not currently implementing any guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Property does not follow sanitization practices of any association
Staffed front desk
Events/parties not allowed
Social distancing measures are not in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Minimum guest age is 18
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.06 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Aqua All Inclusive
Aqua Cancun All Inclusive
Cancun All Inclusive Live Aqua
Cancun Aqua
Live Aqua Adults Only
Live Aqua Adults Only All Inclusive
Live Aqua Cancun Adults Only
Live Aqua Cancun All Inclusive
Live Cancun All Inclusive
Live Aqua Cancun Adults All Inclusive Hotel
Live Aqua Adults All Inclusive Hotel
Live Aqua Cancun Adults All Inclusive
Live Aqua Adults All Inclusive
Live Aqua Cancun Adults
Live Aqua Beach Resort Cancún All Inclusive Adults Only
Live Aqua Beach Resort Cancún Adults Only All Inclusive
Live Aqua Cancun Adults Only All Inclusive
Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
Live Aqua Beach Resort Cancún All Inclusive Adults
Live Aqua Beach Cancún All Inclusive Adults Cancun
Live Aqua Beach Cancún All Inclusive Adults
Live Aqua Cancun Inclusive
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
