4.7 out of 5

"It was a brief stay but the staff made us feel wecime and at ease from moment we walked through the front doors. Friendly, charismatic staff and be ... " More

By a verified traveller on Thu 09 Aug 2018

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Hotel Description

5-star beachfront hotel near Tortuga Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera hotel, you'll find Cancun Interactive Aquarium and La Isla Shopping Mall. Aquaworld and Forum Beach are also within 3 miles (5 km).

Luxury amenities

This luxury hotel features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and down comforters, the 371 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include free WiFi, balconies, and Smart TVs with satellite channels.

Premium Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$544 per night

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Terrace, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only ratings based on 232 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Everyone (73) Couples (24) Family (4)
5 out of 5
WOW! I was here with my boyfriend for 6 days. This hotel has the friendliest staff, clean amenities, large and spacious rooms. (Make sure to book aqua club, WORTH IT!) Aqua club is worth it because you get excellent service, it’s the only place to watch a perfect sunset in the whole hotel, and you get your own breakfast every morning. I recommend spending the money on a spa tub room. It is a lot bigger than the other basic rooms. (Even the robes are better and the cabana/foot rubs every day is worth the extra money for aqua club) lastly, if you’re looking for party, this could be a good time. However, this hotel has LOTS of couples so it is also great for weddings, work parties, and even just a couples romantic getaway. Did I mention the spa?? You check in an hour early, they take you to the sauna, steam room, foot soak, cold pool, hot pool, and then you go to your appointment. Worth every penny! I hope you love it just as much as we did :)

Posted by on 15 May 2019

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5 out of 5
Excellent view of beach, clean resort, friendliest staff around, amazing food!

Posted by on 14 May 2019

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Comment from Hotel Management

15 May 2019 by Alfredo Santamaria General Manager

Thank you so much for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech!

5 out of 5
The resort exceeded my expectation in cleanliness, service and attention to details. The restaurants are great and the wait time was minimum. overall it was a great experience and I will be back

Posted by on 14 May 2019

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Comment from Hotel Management

15 May 2019 by Alfredo Santamaria General Manager

Thank you so much Robert for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

3 out of 5
I would not return to Live Aqua for several reasons. 1) There were visitors smoking hookah, cigarettes and cigars in pool area. The smoking policy is not enforced. 2) They had several conventions there; because of this, people who would not normally come to a nice resort like this got intoxicated and acted inappropriately. I did not want to spend my vacation with “spring break partiers.” The positive things about the resort include: 1) the food at all the restaurants was above normal, especially the buffet. 2) The service was outstanding. 3) I loved the yoga classes, the afternoon crepe bar and the live music in AKA bar area. 4) The fitness center is very well equipped and clean. 5) If you visit, you must try the “Silent Party” at the Egos Bar.

Posted by , from Dallas, TX on 6 May 2019

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Comment from Hotel Management

8 May 2019 by Alfredo Santamaria General Manager

Dear Jennifer, Thank you for taking the time to share your recent experience at Live Aqua Cancun, which contributes greatly to our improvement. It is my deepest regret to read that you went through so many inconveniences during your stay; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service. I will be working hand in hand with our heads of departments in order to ensure that all our staff is completely committed to our guests and reaching our goals. Your feedback is our best source of guidance when implementing strategies aimed to gain our guests complete satisfaction. I remain at your service, In Laa´kech! Alfredo Santamaría

4 out of 5
It’s 1st Class all the way! You can’t go wrong here, it’s service, service, service.

Posted by , from Medina, USA on 5 May 2019

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Comment from Hotel Management

6 May 2019 by Alfredo Santamaria General Manager

Dear FJF, Thank you so much for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

4 out of 5
The hotel and staff : amazing. We love the view and food. Just one thing do not like: they do not have show o. Weekdays we check in Sunday and only on Thursday we start seeing a show😟.

Posted by on 4 May 2019

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Comment from Hotel Management

6 May 2019 by Alfredo Santamaria General Manager

Thank you for taking the time to share your comments on your recent stay at Live Aqua Cancun. I am glad to know that your overall experience was enjoyable, Thank you as well for sharing your feedback; We very much look forward to welcome you back to fulfill your new requirements during your next visit to our hotel. Until then, our best regards. In Laa’kech! Alfredo Santamaría

5 out of 5
Beautiful resort! EXCELLENT service and friendly atmosphere. We had a relaxing stay and spent all our time on the beach. Eric and Roosevelt did a superb job. Thank you!

Posted by on 26 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Alfredo Santamaria General Manager

Thank you so much Amy for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

5 out of 5
Everything very relaxing and amazing, food amazing with huge variety, staff so friendly and helpful!

Posted by on 19 Apr. 2019

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Comment from Hotel Management

19 Apr. 2019 by Alfredo Santamaria General Manager

Dear #AquaLover, Thank you so much for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

4 out of 5
First, the service in the restaurants, around the pools, and housekeeping were amazing! Every employee strived to make your request a reality. The food at MB, Hidden Garden, and buffet was fantastic! Daily, there was a BBQ around the pool where they cooked ribs and chicken for at least 3 hours and that was the highlight of my day bc I am a BBQ guy from the south! Desserts were ok except for the Crème Brulee which was available via room service! We also ordered the pasta meals with room service and the seafood linguine was really good. Our daily waiter at the buffet was Oscar and he is an excellent one! Daily they serve bread pudding at the breakfast bar and Oscar suggested adding a little drizzle of Bailey's and that became one of my favorites! Now the negatives, we were provided a garden room which appeared to have been renovated but the air conditioner did not work! I reported it day one and they sent a service rep who did attempt to fix it but it still did not cool, day two the air still did not work and they sent two guys around 1 am to make an attempt to repair it but I finally asked them to leave due to their inability to open the service door in the ceiling. The third morning I requested another room and was provided a room on the 8th floor but the air was not working properly in that room as well. So we finally got a room on the 5th floor and the air was great. Finally, don't believe they will actually give free massages if you listen to the presentation. They lie.

Posted by , from Georgia, US on 14 Apr. 2019

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Comment from Hotel Management

19 Apr. 2019 by Alfredo Santamaria General Manager

Thank you for selecting Live Aqua Cancún and for taking the time to share with us your comments on your recent visit to our hotel. Thank you for sharing your feedback with us, it is very valuable as it give us an inside view into our guests experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction. Hopefully you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards. In Laa’kech! Alfredo Santamaría

5 out of 5
The resort was Beautiful. The restaurants were excellent. The entire staff was exceptionally friendly and made you feel they were happy to have you there. Six stars out of five!

Posted by on 9 Apr. 2019

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Comment from Hotel Management

19 Apr. 2019 by Alfredo Santamaria General Manager

Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that Live Aqua lives up to your expectations in every aspect of your vacation specially the service, which is the greatest and probably most important element of our resort. Thank you again for your kind words. We look forward to having the honor of being your hosts very soon. In Laa´kech! Alfredo Santamaría

About the Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Location Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO 77500

All-inclusive Details

  • Laundry/dry cleaning services not included
  • All available beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Onsite entertainment and activities included
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Offsite tours not included
  • Fitness facilities included
  • All food and beverages included

Property Features

Some rates at Live Aqua Beach Resort Cancún - All Inclusive - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Live Aqua Beach Resort Cancún - All Inclusive - Adults Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a health club, a steam room, and a garden. Valet parking is free. Smoking is allowed in designated areas at this 5-star Cancun hotel.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 3 bars or lounges
  • Built in 2005
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only offers 371 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Smart televisions come with premium satellite channels and video-game consoles. Coffee/tea makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

SIE7E - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner.

AZUR - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

MB - This fine-dining restaurant serves dinner only.

Varenna - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Live Aqua Cancun Adults All Inclusive Hotel
  • Live Aqua Adults All Inclusive Hotel
  • Live Aqua Cancun Adults All Inclusive
  • Live Aqua Adults All Inclusive
  • Live Aqua Cancun Adults
  • Live Aqua Adults

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Added Benefits

Book a stay in a "Suite" room type and receive free use of a pool cabana with a 20-minute massage daily.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.