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4.7 out of 5

"We really liked staying here! We paid for the butler service and it was worth it! Scheduled coffee, reservations, someone to answer all my questions, ... " More

By a verified traveller on Tue 09 Jan 2024

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Hotel Description

5-star beachfront property near Tortuga Beach

Beachside getaway

With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of La Isla Shopping Mall and 3 miles (5 km) of Iberostar Cancun Golf Course. Tequila Museum and Kukulcan Plaza Shopping Mall are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

Premium Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
CA $731* Per night/room 1 Apr. - 2 Apr.

Premium Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite (Honey Moon)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Tierra)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Viento)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Wellness Aqua)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive ratings based on 21 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

Everyone (10) Couples (8) Family (1)
5 out of 5
We really liked staying here! We paid for the butler service and it was worth it! Scheduled coffee, reservations, someone to answer all my questions, Stephany was awesome!! Massage was great, beach is very well groomed, pool staff was great! Restaurants are okay, breakfast was great and the grilled chicken stand was phenomenal! We will definitely be back!!

Posted by on 9 Jan. 2024

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Comment from Hotel Management

13 Jan. 2024 by Alfredo Santamaria

Dear Matt, allow me to express our sincere appreciation for the kind comments you have shared about your recent experience at Live Aqua Cancún. Nothing brings me more pride and joy than to read that we managed to make your experience unforgettable.We really look forward to see you very soon,In laa'kech!

5 out of 5

Posted by on 17 Nov. 2023

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Comment from Hotel Management

22 Nov. 2023 by Alfredo Santamaria

Dear Amy, thank you for your preference!We look forward to seeing you soon,In laa'kech!

5 out of 5
HIGHLY recommend Live Aqua! The property is clean and well-maintained. Staff is very friendly. Food and drinks are excellent with plenty of options. We did experience water dripping from a ceiling light on our second day. A call to the front desk had maintenance to our room quickly to fix it (AC line). Maintenance guy was very apologetic and made sure we were happy before he left. We will be back :)

Posted by on 24 Apr. 2023

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Comment from Hotel Management

26 Apr. 2023 by Alfredo Santamaria

Dear Brenda, thank you very much for sharing your marvellous experience with us.This is your home away from home and we look forward to seeing you in the near future,

4 out of 5

Posted by on 18 Apr. 2023

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Comment from Hotel Management

8 May 2023 by Alfredo Santamaria

Dear Vonda, thank you for your preference!We look forward to seeing you soon,

4 out of 5

Posted by on 1 Dec. 2022

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5 out of 5

Posted by , from Vernon on 31 Oct. 2022

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5 out of 5
This was an amazing vacation! The service, the pool, the spa, everything was top notch! 5 stars all around! We definitely plan on going back!

Posted by on 19 Aug. 2022

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Comment from Hotel Management

8 Sep. 2022 by Alfredo Santamaria

Dear Nathan, thank you so much for such a nice review about Live Aqua Cancun and for choosing our hotel to spend your recent beach vacation into this beautiful spot in Mexico.We look forward to welcoming you again soon,In Laa'kech!Alfredo SantamariaGeneral Manager.

5 out of 5

Posted by on 4 Aug. 2022

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5 out of 5
It was a pleasure to stay at live Aqua! Thanks to every one that works there!

Posted by , from Cloverdale on 16 Jul. 2022

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Comment from Hotel Management

20 Jul. 2022 by Alfredo Santamaria

Dear Maria, thank you so much for such a nice review about Live Aqua Cancun and for choosing our hotel to spend your recent beach vacation into this beautiful spot in Mexico. We look forward to welcoming you again soon, In Laa'kech! Alfredo Santamaria General Manager.

2 out of 5

Posted by on 17 Jun. 2022

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About the Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Location Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO 77500

All-inclusive Details

  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Fitness facilities included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Live Aqua Beach Resort Cancún - Adults Only - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a health club, a steam room, and a garden. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers 371 accommodations with iPod docking stations and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 65-inch Smart televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony or patio
  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

SIE7E - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner.

AZUR - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

MB - This fine-dining restaurant serves dinner only. Open daily.

Varenna - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Weight limit: 44 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.

Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aqua All Inclusive
  • Aqua Cancun All Inclusive
  • Cancun All Inclusive Live Aqua
  • Cancun Aqua
  • Live Aqua Adults Only
  • Live Aqua Adults Only All Inclusive
  • Live Aqua Cancun Adults Only
  • Live Aqua Cancun All Inclusive
  • Live Cancun All Inclusive
  • Live Aqua Cancun Adults All Inclusive Hotel
  • Live Aqua Adults All Inclusive Hotel
  • Live Aqua Cancun Adults All Inclusive
  • Live Aqua Adults All Inclusive
  • Live Aqua Cancun Adults
  • Live Aqua Beach Resort Cancún Adults Only All Inclusive
  • Live Aqua Cancun Adults Only All Inclusive
  • Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
  • Live Aqua Beach Resort Cancún All Inclusive Adults
  • Live Aqua Beach Cancún All Inclusive Adults Cancun
  • Live Aqua Beach Cancún All Inclusive Adults
  • Live Aqua Cancun Inclusive

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.