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Hilton Cancun, an All-Inclusive Resort

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Hilton Cancun, an All-Inclusive Resort

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Aerial view
HIGH FLOOR OCEAN FRONT ONE KING BED GUESTROOM | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Pet friendly
  • Parking included

Explore the area

View in a map
Highway 307, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Place, Puerto Morelos Beach
    ‪21 min drive‬
  • Place, Puerto Morelos Town Square
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED | View from room

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for OCEAN VIEW ONE KING BED GUESTROOM

Living area

OCEAN VIEW ONE KING BED GUESTROOM

9.0 out of 10
Wonderful
(37 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for OCEAN VIEW TWO QUEEN BEDS GUESTROOM

Hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN VIEW TWO QUEEN BEDS GUESTROOM

8.8 out of 10
Excellent
(100 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED | Living area

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 152 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for PRESIDENTIAL 2 BEDROOM SUITE

PRESIDENTIAL 2 BEDROOM SUITE | Living area

PRESIDENTIAL 2 BEDROOM SUITE

  • Ocean view
  • 195 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for SUNSET VIEW ONE KING BED GUESTROOM

Hypo-allergenic bedding, in-room safe, iron/ironing board

SUNSET VIEW ONE KING BED GUESTROOM

9.0 out of 10
Wonderful
(62 reviews)
  • Valley view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for SUNSET VIEW TWO QUEEN BEDS GUESTROOM

Hypo-allergenic bedding, in-room safe, iron/ironing board

SUNSET VIEW TWO QUEEN BEDS GUESTROOM

9.0 out of 10
Wonderful
(117 reviews)
  • Valley view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

8.8 out of 10
Excellent
(15 reviews)
  • Ocean view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed
  • Free WiFi

View all photos for OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

  • Ocean view
  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for OCEAN FRONT ONE BEDROOM SUITE - KING BED

OCEAN FRONT ONE BEDROOM SUITE - KING BED

OCEAN FRONT ONE BEDROOM SUITE - KING BED

8.8 out of 10
Excellent
(10 reviews)
  • Sea view
  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

View from room

SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

9.2 out of 10
Wonderful
(44 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Double Room Superior with Sea View

Hypo-allergenic bedding, in-room safe, iron/ironing board

Double Room Superior with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 40 sq m
  • Sleeps 4
  • Free WiFi

View all photos for SWIM UP POOL VIEW ONE KING BED GUESTROOM

Living area

SWIM UP POOL VIEW ONE KING BED GUESTROOM

8.0 out of 10
Very good
(11 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for ONE KING BED GUESTROOM MOBILITY ACCESSIBLE

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE

8.6 out of 10
Excellent
(8 reviews)
  • Valley view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

7.0 out of 10
Good
(2 reviews)
  • Sea view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for CONNECTING SUNSET VW W/1KING OR 2 QUEENS

Hypo-allergenic bedding, in-room safe, iron/ironing board

CONNECTING SUNSET VW W/1KING OR 2 QUEENS

7.6 out of 10
Good
(5 reviews)
  • Valley view
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed
  • Free WiFi

View all photos for CONNECTING OCEAN VW W/1KING OR 2 QUEENS

Living area

CONNECTING OCEAN VW W/1KING OR 2 QUEENS

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed
  • Free WiFi

View all photos for HIGH FLOOR OCEAN VIEW ONE KING BED GUESTROOM

Living area

HIGH FLOOR OCEAN VIEW ONE KING BED GUESTROOM

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for OCEAN FRONT CORNER ONE KING BED GUESTROOM

OCEAN FRONT CORNER ONE KING BED GUESTROOM | Living area

OCEAN FRONT CORNER ONE KING BED GUESTROOM

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for HIGH FLOOR OCEAN VIEW TWO QUEEN BEDS GUESTROOM

Hypo-allergenic bedding, in-room safe, iron/ironing board

HIGH FLOOR OCEAN VIEW TWO QUEEN BEDS GUESTROOM

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for King Room With Ocean View

Hypo-allergenic bedding, in-room safe, iron/ironing board

King Room With Ocean View

  • Sleeps 3
  • Free WiFi

View all photos for Ocean Front Room With Two Queen Beds

Hypo-allergenic bedding, in-room safe, iron/ironing board

Ocean Front Room With Two Queen Beds

  • Sleeps 4
  • Free WiFi

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Waldorf Astoria Riviera Maya

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  • Pool
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4.7 out of 5, Exceptional, 201 reviews
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CA $872 total
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Jun 28 - Jun 29
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About the area

Cancun

Beachfront retreat .Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Grand Outlet Riviera Maya are also within 6 miles (10 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.1 km
  • Moon Palace Golf Club - 12 min drive - 8.4 km
  • Puerto Morelos Beach - 21 min drive - 19.9 km
  • Ojo de Agua Beach - 26 min drive - 23.4 km
  • Puerto Morelos Town Square - 27 min drive - 23.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪the cave - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪Diamond Club Lounge - ‬17 min drive
  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grazie Italian Restaurant - ‬16 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

4.5-star beachfront property near Moon Palace Golf Club
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with umbrellas and beach club on site (surcharge). Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a steam room. You'll have access to the outdoor pool at a partner property. Valet parking is free.

This 4.5-star Cancun property is smoke free.

  • 714 guestrooms or units
  • 7 levels
  • 2 bars by the pool
  • Meeting rooms
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
  • Swim-up bar
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.

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The price is CA $566
CA $691 total
includes taxes & fees
Jun 11 - Jun 12
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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Beach club
  • Children's pool
  • Free children's club
  • Free water park
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Splash pad
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1540 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

How close is Hilton Cancun, an All-Inclusive Resort to the airport?

Hilton Cancun, an All-Inclusive Resort is 9.5 mi (18-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Cancun, an All-Inclusive Resort?

As of May 29, 2026, prices found for a 1-night stay for 2 adults at Hilton Cancun, an All-Inclusive Resort on Jun 14, 2026 start from CA $502, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Cancun, an All-Inclusive Resort have an airport shuttle?

Airport shuttle services are not available at Hilton Cancun, an All-Inclusive Resort.

How close is Hilton Cancun, an All-Inclusive Resort to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Hilton Cancun, an All-Inclusive Resort offer free breakfast?

Hilton Cancun, an All-Inclusive Resort does not offer free breakfast.

Is there a casino at Hilton Cancun, an All-Inclusive Resort?

No, there is no casino at this property.

What time is check-in at Hilton Cancun, an All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hilton Cancun, an All-Inclusive Resort?

This property offers free valet parking.

Does Hilton Cancun, an All-Inclusive Resort have a pool?

Hilton Cancun, an All-Inclusive Resort features 2 outdoor pools and a children's pool.

Does Hilton Cancun, an All-Inclusive Resort have a restaurant?

Yes, there is a restaurant on site.

Does Hilton Cancun, an All-Inclusive Resort have a spa?

There are no spa services available at this property.

How close is Hilton Cancun, an All-Inclusive Resort to downtown Cancun?

Hilton Cancun, an All-Inclusive Resort is 14.4 mi away from Cancun.

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1979 out of 3282 reviews
Rating 8 - Good. 703 out of 3282 reviews
Rating 6 - Okay. 296 out of 3282 reviews
Rating 4 - Poor. 150 out of 3282 reviews
Rating 2 - Terrible. 154 out of 3282 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Michaella

Travelled with partner
Liked: Staff & service
Disliked: Amenities
No the hotel was so booked could'nt even get by the pool
Stayed 6 nights in Dec 2025

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2026

10/10 Excellent

Nilufer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was spacious, comfortable and clean!
Stayed 4 nights in Feb 2026

10/10 Excellent

Ken C.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms was spotless and the staff was friendly
Stayed 7 nights in Feb 2026

10/10 Excellent

Christopher L

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stood for almost a week, the last week of February 19-26 and the place was amazing. About 15 min from the airport if you book private shuttle, to enter the hotel is like a 10 minute ride through mangroves but very peaceful. The food was very good, so many options and unlimited amounts of food. The room was very clean and they kept it clean everyday. Room service was pretty good for such a huge resort and the amount of people checked in. The lobby was super chill and had so much room to sit and have a few drinks which were DELICIOUS. The pool was very nice and the churrería behind the pool was a hit with the kids and us…ice cream, donuts, cake slices and churros. The best part of it was the service. The people working were always so courteous. Be kind when you visit! They work very hard.
Stayed 6 nights in Feb 2026

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The housekeeping and waitstaff were exceptional. The food was good overall.
Stayed 13 nights in Feb 2026

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is pretty new. Service was outstanding. Nice pool and private beach. Rooms are nice and spacious. My only complaint was toward the bathroom. Window walls give no privacy and at night when my.wife went to the bathroom and turned the light on, it woke me!
Stayed 6 nights in Feb 2026

8/10 Good

Matthew

Liked: Cleanliness
No swim up pool bar. Pool was in rough shape. Staff was great. Food was great.
Stayed 7 nights in Feb 2026

8/10 Good

Lubna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Staff was mostly courteous - great at the restaurants and at the concierge desk.
Stayed 3 nights in Feb 2026

8/10 Good

Elias

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff and great food. The main lobby was always over crowded and very loud at night. The beach was not the best.
Stayed 5 nights in Feb 2026

8/10 Good

Sung Koo

Yes
Stayed 4 nights in Feb 2026

10/10 Excellent

PEDRO

Stayed 2 nights in Feb 2026

10/10 Excellent

Fernando Ivan Berrios

Everything was good clean and nice good food and drinks
Stayed 4 nights in Feb 2026

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff
Stayed 4 nights in Nov 2025

10/10 Excellent

Irene

Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 5 nights in Feb 2026

4/10 Poor

Michael Alexander

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
First of all they asked to upgraded from ocean view to ocean front for an extra $ 50 a night, so we did spend an extra $200 for the next 4 nights we were there around 1:00 and checking time is 3:00 and by 4:30 the room wasn’t ready.. after fighting with the manager we were able to get the room by than our afternoon is totally wasted, the food was not good for the Hilton name, there were so many broken titles and gravels in the adult pool and the hot tubs was l lite litelerly green color , i approached the pool person early in the morning about that , they said not sure what going on… inconclution I’ll make sure people that I spoke too will never book this hotel for the price that we paid also the waiter was never bring our drink after they asked what we want , it’s strange also this is our 6 times in Cancun area we had much better experiences in others not known hotel , 6,400 NOT WORTHED
Stayed 4 nights in Feb 2026

4/10 Poor

Minh Dieu

Travelled with family and small children
Disliked: Amenities
From room to staff, service and beach…
Stayed 5 nights in Feb 2026

10/10 Excellent

Weiyi, New York

Stayed 2 nights in Feb 2026

8/10 Good

Martina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Good hotel, not a fan of the layout, too many rooms but amenities not able to accommodate that many people. Expected to have larger pool and beach area. Buffet was decent but small room with food even though there was enough seats for more than 500 people. Lobby bar was nice but small for the amount of people they trying to alleviate the bartenders by using floating bars to help. Taco place, steakhouse, Italian, and Mexican restaurant were good food but I did expect better. The other places were not great. Maybe during slow season it is better because it is less people. Not impressed by nightly entertainment. The rooms were very nice and the hotel is new so everything was clean and modern that was impressive. The staff was friendly that was a plus as well.
Stayed 6 nights in Feb 2026

10/10 Excellent

Ismail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2026

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities
My stay at Hilton Cancun was a spectacular experience. Hilton is beautiful, well kept, great staff, great food and drinks!! The room was perfect. I absolutely loved that there was separate area/pool for kids as well. The tacos by the pool were the best tacos I’ve ever had (and I’ve eaten lots of tacos in my life). We loved the bar at the night in the lobby. The bartenders were attentive and friendly. I would 100% recommend this resort to everybody.
Stayed 3 nights in Feb 2026

8/10 Good

Beylem

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super clean room and amenities. 5/5 Food was plentiful and yummy 5/5 Staff was kind and helpful. Room service was longer wait than advertised, and had to wait on the phone for 20+ minutes to reach concierge services to place an order. 3/5
Stayed 2 nights in Feb 2026

10/10 Excellent

Jaime E

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great food, great atmosphere!
Stayed 7 nights in Feb 2026

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful
Stayed 6 nights in Feb 2026

10/10 Excellent

Changyu

awesome stay
Stayed 5 nights in Feb 2026

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