Hilton Cancun, an All-Inclusive Resort

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Hilton Cancun, an All-Inclusive Resort

2 outdoor pools, sun loungers
Property video
Reception
Terrace/patio
OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED | Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Petempich Bay
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

CONNECTING SUNSET VW W/1KING OR 2 QUEENS

  • 40 sq m
  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

SWIM UP POOL VIEW ONE KING BED GUESTROOM

8.4 out of 10
Very good
(9 reviews)
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

PRESIDENTIAL 2 BEDROOM SUITE

  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

  • 152 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

SUNSET VIEW TWO QUEEN BEDS GUESTROOM

9.0 out of 10
Wonderful
(94 reviews)
  • 40 sq m
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

SUNSET VIEW ONE KING BED GUESTROOM

8.8 out of 10
Excellent
(48 reviews)
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

9.4 out of 10
Exceptional
(3 reviews)
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN VIEW ONE KING BED GUESTROOM

9.0 out of 10
Wonderful
(33 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN VIEW TWO QUEEN BEDS GUESTROOM

8.8 out of 10
Excellent
(88 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

HIGH FLOOR OCEAN VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT ONE BEDROOM SUITE - KING BED

9.4 out of 10
Exceptional
(9 reviews)
  • 77 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

CONNECTING OCEAN VW W/1KING OR 2 QUEENS

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

9.6 out of 10
Exceptional
(13 reviews)
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

HIGH FLOOR OCEAN VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

7.0 out of 10
Good
(2 reviews)
  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

9.2 out of 10
Wonderful
(44 reviews)
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE

9.6 out of 10
Exceptional
(7 reviews)
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT CORNER ONE KING BED GUESTROOM

  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Beachfront retreat .Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

What's nearby

  • Xoximilco - 12 min drive - 7.8 km
  • Moon Palace Golf Club - 13 min drive - 8.4 km
  • Riviera Cancun Golf Resort - 22 min drive - 14.3 km
  • Puerto Morelos Beach - 23 min drive - 19.9 km
  • Petempich Bay - 25 min drive - 16.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬17 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

4.5-star beachfront property near Moon Palace Golf Club
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a steam room. You'll have access to the outdoor pool at a partner property. Valet parking is free.

This 4.5-star Cancun property is smoke free.

  • 714 guestrooms or units
  • 7 levels
  • 2 bars by the pool
  • Meeting rooms
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
  • Swim-up bar
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1540 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1935 out of 3258 reviews
Rating 8 - Good. 697 out of 3258 reviews
Rating 6 - Okay. 315 out of 3258 reviews
Rating 4 - Poor. 162 out of 3258 reviews
Rating 2 - Terrible. 149 out of 3258 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Property conditions & facilities
I liked everything about this property I can’t think of anything I didn’t like.
Stayed 10 nights in May 2025

10/10 Excellent

Oreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, hospitable, great food with varieties, coffee shop, family friendly, and I absolutely love the fact that they have lactose milk for my toddler son
Stayed 7 nights in May 2025

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Vladislav A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Hilton. Two minor complaints, bathrooms next to gym were down and some kids pool fountains did not function.
Stayed 4 nights in Apr 2025

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort for kids and family.
Stayed 5 nights in Mar 2025

8/10 Good

Hee Sub

Stayed 4 nights in Mar 2025

10/10 Excellent

MICHELLE

Stayed 5 nights in Mar 2025

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort ! Very modern and aesthetically pleasing. It’s not the biggest but it’s also not small where everyone is on top of each other. Staff were friendly and attentive. Rooms were always clean. Food was good, I’d give food a 8.5/10. Buffet had many options daily for all three meals. My favorite restaurant on the resort was Auma ! Following La Luce ! I wasn’t the biggest fan of Mexal, the Mexican restaurant but they had a beautiful singer/performer which made up for the food. Pro Tips for this resort 1.) bring towel clips for the beach/pool chairs, go out every morning between 7:30-8:30 am, and claim your seats !!! I’ve gotten up as early as 7am and there were plenty of seats already claimed by fellow guests. Don’t bank on getting any seating around the pool and beach area after 10-11am. You may find a chair or two scattered but that’s about it. 2.) once you check in and get your room number, go straight to the dinner reservation desk and book your dinners at the specialty restaurants (Auma, Maxal, La Luce). These restaurants are included with your stay but are reservation only. You can try to use the Hilton app to reserve dinner reservations but I tried and didn’t have much luck getting any reservations. But when I went to the desk, I was able to get reservations for my entire stay at each restaurant, again, out of all of them Auma took the cake for me ! Very delicious! Overall great resort !
Stayed 4 nights in Mar 2025

8/10 Good

Monika

Travelled with family
Liked: Staff & service, property conditions & facilities
Variety of food and drinks, at any time of the day and night. The 3 restaurants with a dinner reservation are always booked, and let’s only 1 or 2 time slats usually late like 9pm, or later. The only minus is that there is not enough chairs by the pools, you have to get up really early to claim a chair for yourself and your family or friends. We rented a cabana at south and north pool. The service by South pool was excellent!!!!! Especially Pedro was a great one. At the North pool they ignored our reservation till almost 11 am, I asked a multiple waiters about ice, water and complementary drinks. Eventually we received it all but if you consider cabanas, choose the one by south pool. South side is quieter, north side is louder with more activities for kids and adults. We enjoy the pool valleyball, and aqua aerobics. But the music it’s being played wright behind cabana nr 8, so if you want a great view of the ocean you’ll get it , but at the cost of loud music! We got the 2 queen bedroom. Beds were comfortable, but there is no privacy in the bathroom. The bathroom walls are completely made of glass which leaves you with a total lack of privacy outside of the toilet and shower which are the only concealed parts of the bathroom. And be careful, if the lights are dimmed, you can’t see the glass, I walked into it twice, hitting my head really hard. On tv there is nothing to watch, like we wanted to watch a move or something at the evening. Overall it was ok!
Stayed 3 nights in Mar 2025

8/10 Good

Anca Ioana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , modern , clean , good food Minimal beach , AC in hotel common areas really cold .
Stayed 5 nights in Mar 2025

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Wilmare o

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort for family buffet was excellent
Stayed 4 nights in Mar 2025

10/10 Excellent

Janel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay, very kid friendly. Perfect for 3 and 6 yr old. nightly entertainment. Churro and ice cream shop. Spacious room.
Stayed 3 nights in Mar 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food service was slow and the food only so-so. The hotel was beautiful but there wasn’t much to do around the property.
Stayed 4 nights in Mar 2025

10/10 Excellent

Grant

Travelled with partner
Liked: Amenities
Well furnished and laid out. Resort is quite large and very Hilton.
Stayed 4 nights in Mar 2025

10/10 Excellent

Roderick, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2025

6/10 Okay

Corelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the fact that there weren't designated pools or areas for adults only. It was hard to enjoy a relaxing day in the pool because there were way too many kids in the main pool. Granted, they were being kids and that's fine but it would be nice to have a separate area for adults only. The room was great and clean. I think at check-in the front desk should recommend making dinner reservations asap because of how busy it always is. We weren't able to get a reservation while we were there. Everything was booked. The staff was great.
Stayed 3 nights in Feb 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in Mar 2025

8/10 Good

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from a lovely 2 night stay at Hilton Cancun All-Inclusive. I brought my wife to celebrate her birthday. Leading up to our stay, I had been corresponding with Javier Correa, as he was tremendously helpful with setting up decorations for our room with balloons, cake and champagne for my wife’s birthday. When we got to the resort, the front desk person Diego set us up with the room upgrade. The grounds itself were lovely. The pool was great, the beach was small but was really nice. We didn’t have a chance to go to all the restaurants but we did experience Mexican night, which the food was excellent, the buffet was good, the taco stand by the North pool was great, and the steak restaurant was really good. Hopefully when we go the next time, we can go for a little while longer and get more of an experience of the resort. The only negative may be that all the restaurants need reservations for dinner, where a lot of resorts don’t necessarily need reservations.
Stayed 2 nights in Mar 2025

2/10 Terrible

Jashua

Stayed 1 night in Mar 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing experience
Stayed 1 night in Feb 2025

8/10 Good

Yasmin, Etobicoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Ketakidevi Pushpendrasinh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a fun stay
Stayed 4 nights in Mar 2025